InterContinental Wellington, an IHG Hotel
2 Grey Street, Wellington 6011 New Zealand
InterContinental
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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Wellington, an IHG Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#10 of 49 hotels in Wellington
Location
Cleanliness
Service
Value
Adjacent to Wellington's waterfront, InterContinental Wellington is a centrally-located and global five-star hotel in New Zealand's capital . It is the seamless and personal service of the team that makes your Wellington accommodation and travel experience memorable. Guests can spend time with the concierge team whose tips and insider knowledge help travelers discover the arts, events, shopping, and culinary cultures that make Wellington special and interesting.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Iron
On-demand films
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Quiet
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
167Restaurantswithin 0.5 km
28Attractionswithin 0.5 km
Contact
2 Grey Street, Wellington 6011 New Zealand
Getting there
Car HireSee all Wellington car hire
2022Reviews32Q+A100Room tips
Reviews
Traveller rating
- 1,118
- 590
- 215
- 66
- 33
Time of year
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Popular mentions
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Most Recent
We stopped in for coffee, because we enjoy the freedom space, rather than being crammed in at some of the coffee shops. The Concierge was excellent, the service in the coffee lounge is not 5 star, it might be COVID related, or maybe IHG are too stingy to pay wages for staff but there were not enough staff (given it was a graduation day). The staff do what they can but 5 Stars it is not. In saying that we'll know what to expect next time!
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Date of stay: May 2022
Value
Location
Service
Helpful
We waited 30 minutes to get drinks from when we sat down. A waiter spilt a whole glass of wine on a guest at our table, apology was delayed in coming and then on paying a different server debated what the manager had promised the person in our group and got quite aggressive. Service was slow, we had to request tea refills at high tea. Scone was hard with no flavor, the sandwich bread was already starting to harden. Very average with poor service, plenty of other places with better high tea in Wellington.
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Date of stay: June 2022Trip type: Travelled with friends
Helpful
Response from Jordie Willis, Owner at InterContinental Wellington, an IHG Hotel
Responded 2 weeks ago
Dear SarahT635, Thank you for bringing this to our attention. We appreciate you taking the time to share your High Tea experience. Please accept our sincerest apologies for the service and quality issues you experienced. Rest assured that these issues will be looked into and forwarded to concerned departments. We value your comments and welcome the opportunity to serve you again. Sincerely, InterContinental Management Team
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I'm nearing the end of my stay at the InterContinental Wellington and have had a grand stay. From check-in to check-out, the staff have been courteous and helpful. My InterContinental Ambassador status was recognized at check-in, leading to an upgrade to a premium room. The hotel is located in the heart of the city's Central Business District, just steps away from a variety of bars, cafes, restaurants, and shops. I'd like to recognize the exceptional service provided by Shannon at the Concierge Desk. I accidentally left an item at Wellington Airport and recognized my carelessness upon arrival at the hotel. Shannon graciously reached out to both the taxi company and Wellington Airport officials, the latter whom located the item, and arranged to have it delivered to the hotel within several hours. Thank you, Shannon, for personifying the best of customer service. I look forward to staying at the InterContinental Wellington during a future visit!…
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Date of stay: May 2022Trip type: Travelled on business
Location
Service
Sleep Quality
Helpful
Response from Jordie Willis, Owner at InterContinental Wellington, an IHG Hotel
Responded 4 weeks ago
Dear MikeJet88, Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and thank you for taking the time to share your experience. We are glad to see our concierge were able to quickly assist you and found a good outcome! A positive guest experience is something our staff takes great pride in, so we value your feedback. We look forward to welcoming you back to InterContinental Wellington. Warm regards, InterContinental Management Team
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+1
Stayed in a twin club room (NZD $484.20 a night). The room was clean and tidy, beds were comfortable, bathroom was nice, although no bathtub. Nespresso type machine in the room which was great. Location of the hotel is excellent. We used the indoor swimming pool which is on the 3rd floor, lovely and warm and there is a separate room for a hot tub and also a sauna which wasn’t working when we went to use it. They also had a small gym and the changing rooms are currently under renovation, but I would say the whole area is looking a bit tired. The club lounge is lovely and overlooks the sea and the city, we had great service from Lucas & Dominique. However, I was a little bit disappointed that you couldn’t help yourself to drinks during the day, it seemed there had to be served, we had afternoon tea, a bit heavy on the sweets but still lovely, again served. I was given a pamphlet of the opening hours of each facility and the club lounge was meant to be open from 6.30am, went down to get a coffee first thing and also wanted to use the computer but it was shut, so gave it another hour and still shut? No mention of this on the info they gave me. Club lounge wasn’t open for breakfast so we had breakfast downstairs (buffet), which again was lovely, lots of choices. Would I stay here again? Probably not. Normally I would recommend the club lounge but this time I don’t think it was worth the extra dollars compared to other 5 star hotels I have been to …
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Date of stay: May 2022
Helpful
Response from Jordie Willis, Owner at InterContinental Wellington, an IHG Hotel
Responded 23 May 2022
Dear stripeynz,, Thank you for your feedback. We are pleased you chose to stay with us during your visit to Wellington and are delighted to see you enjoyed your stay. However, we apologize that your recent stay did not meet all your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future. Sincerely, InterContinental Management Team
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So unimpressed with the quality of customer service from the front desk team. Probably wouldn't stay there again. I am not sure what the front office manager is training his or her staff but such poor conversation and shocking questions. Please leave this of your stay list unless you are a business man or woman with a suit may be then you might get some service based on your appearance.
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Date of stay: May 2022Trip type: Travelled as a couple
Helpful
Response from Jordie Willis, Owner at InterContinental Wellington, an IHG Hotel
Responded 19 May 2022
Dear Roger5819, Thank you for taking the time to leave feedback about your experience. We apologise the service received from our front desk was not to your expectation and effected your stay. Please contact our guest services team at wellington@ihg.com as we would like further information to assist improving our customer service and product. Kind Regards, InterContinental Wellington Management
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+1
Hotel was wonderful and location was so perfect. Quick checkin and even room service was quick. Room was awesome with a beautiful city street view. Emenities were provided. Staff were very friendly from reception to restaurant. We met a Nepalese room service guy Uday. He was good too. Got less time to talk with him as we were busy on our stuff. Overall the stay was fabolous. Breakfast can have more items included but it was good enough. Checkout was quick as well and conceirg were friendly too. Thank you for your hospitality Intercontinental Wellington.
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Date of stay: May 2022Trip type: Travelled on business
Helpful
Response from Jordie Willis, Owner at InterContinental Wellington, an IHG Hotel
Responded 23 May 2022
Dear aashish_brt5 Thank you for your lovely feedback. The team and I are pleased you chose to stay with us very recently and we are delighted to read you enjoyed your time here. We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team
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Beautiful hotel, lived up to all expectations! We paid for a room with a view of the harbor and it was gorgeous. Staff were incredibly nice. Breakfast was amazing! Also enjoyed an excellent gin and tonic at the bar. Easy walk to everything. Bed insanely comfortable. Nice gym. Fantastic stay.
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Date of stay: May 2022Trip type: Travelled as a couple
Helpful
Response from Jordie Willis, Owner at InterContinental Wellington, an IHG Hotel
Responded 23 May 2022
Dear ashevillefab5 Thank you for your lovely feedback. The team and I are pleased you chose to stay with us very recently. Thank you for taking the time to share your experience and enjoyed the view and hotel facilities! A positive guest experience is something our staff takes great pride in and value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team
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Stopped in for 3 nights at the Intercontinental, met expectations. Nice 4+ star hotel as goid as anywhere else in the world. Wanted some where close to TSB arean, across the road so perfect if from outta town and attending an event there. Nice parking bay and entry foyer, good service desk staff. Was met by concierge for our baggage- nice touch. Easy checkin. Nice sized room with a view, even from the shower or loo if you want . 6th floor Very comfortable bed and pillows, both enjoyed our sleep ins. Great room extras, nice to have espresso machine in room. Only negative about room - would have been nice to have fresh milk as opposed to uht milk capsules. Good gym snd pool facility. Great location to everything, made walking around very easy to get to. Nice buffet breakfast selection. Overall an enjoyable 3 night stay and next time in Wellington would be more than happy to stay again. Recommend if you can afford to…
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Date of stay: May 2022Trip type: Travelled as a couple
Room Tip: Upper harbour view rooms were the extra
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Helpful
Easy access to Wellington waterfront and Lambton Quay, this hotel is in a great location. We opted for breakfast and were very impressed with the range and quality on offer. Having specifically requested a quiet room, we were disappointed to be allocated a room immediately opposite the lift and with a connecting door – both giving rise to unwanted noise. The room itself was well provisioned with products you'd expect to find in a 5-star hotel but the decor was tired and in need of refurbishment... and indeed renovation work was going on around the hotel, providing more noise. Had we known this at the time of booking, we would have chosen a different hotel. Generally, the service was attentive, however, an excessive wait time for a bar snack was a disappointment. Overall, an okay experience, but not quite the 5-star experience that we'd hoped for. We may return once the renovation work is fully completed.…
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Date of stay: April 2022
Value
Location
Service
Room Tip: Advise of requirements when booking and again at check-in
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Helpful
We stayed as a couple and having stayed at other Intercontinentals, knew what to expect. The room was great – could not fault it – bed was amazing. However what was the big letdown, was staff – the front reception woman appeared disinterested, barely polite with no eye contact or welcome and only spoke to give her what she needed to check in. the concierge people looked away every time we walked passed also??. Staff are what make or break stays for people - and other than the breakfast wait staff girl, who was lovely, those on front of house were quite dismissive in their attitude to customers unfortunately. We are always polite and cheerful so we’re a bit taken aback at their attitudes to guests. This really changes the atmosphere, which is a pity as it is a lovely hotel otherwise.. some work to do I. Staff training.…
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Date of stay: April 2022Trip type: Travelled as a couple
Helpful
PRICE RANGE
US$167 - US$314 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental wellington hotel wellington, wellington intercontinental
LOCATION
New ZealandNorth IslandGreater WellingtonWellington
NUMBER OF ROOMS
234
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Claim Your Listing Frequently Asked Questions about InterContinental Wellington, an IHG Hotel
Which popular attractions are close to InterContinental Wellington, an IHG Hotel?
Nearby attractions include Tarot Zamm - Tarot Reader (0.3 km), Escape Mate (0.2 km), and Wellington Museum (0.1 km).
What are some of the property amenities at InterContinental Wellington, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at InterContinental Wellington, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Wellington, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental Wellington, an IHG Hotel?
Yes, a parking garage and valet parking are available to guests.
What are some restaurants close to InterContinental Wellington, an IHG Hotel?
Conveniently located restaurants include Shed 5 Bar & Restaurant, Chameleon Restaurant, and Boulcott Street Bistro.
Are there opportunities to exercise at InterContinental Wellington, an IHG Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does InterContinental Wellington, an IHG Hotel have airport transportation?
Yes, InterContinental Wellington, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is InterContinental Wellington, an IHG Hotel located near the city centre?
Yes, it is 0.2 km away from the centre of Wellington.
Are any cleaning services offered at InterContinental Wellington, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Wellington, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.