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4.0
#14 of 53 hotels in Wellington
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Welcome to Mövenpick Hotel Wellington, an exquisite 5-star urban sanctuary perfectly nestled in the heart of Wellington's vibrant Cuba Quarter, where modern comfort harmoniously blends with the splendor of nature. As you step into our hotel, you'll discover a haven surrounded by lush greenery, offering both sophistication and relaxation. Our exceptional amenities include the daily chocolate hour, a delightful Kids Retreat for the little ones, a well-equipped gym, and a soothing sauna – all designed to enhance your stay. The elegance of our 5-star guest rooms provides a tranquil escape from the city's hustle and bustle, while Forage Kitchen + Bar invites you to embark on a unique dining journey. But that's not all. Our prime location offers you the best of both worlds. Just a short walk away, you'll find an array of restaurants, shops, and the renowned Te Papa Museum. And with easy access to local attractions, you can explore the city's cultural treasures at your leisure. Plus, the airport is just a convenient 20-minute drive, ensuring a seamless transition to and from your travels. Mövenpick Hotel Wellington is your ultimate gateway to the best of Wellington, where the beauty of nature converges with urban convenience. Whether you seek relaxation, exploration, or both, our hotel promises an unforgettable experience that combines modern luxury with the serenity of nature's embrace.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Qualmark.
HOTEL STYLE
Residential Neighbourhood
City View
Languages Spoken
English
Location
345 The Terrace, Wellington 6001 New Zealand
Mövenpick Hotel Wellington
511 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Mövenpick Hotel Wellington charms many with its spotless rooms and commendable housekeeping, although some guests find the rooms a bit compact. The hotel's location is a hit for its proximity to Wellington's attractions, despite the occasional steep walk mentioned.
While the staff generally receives high marks for friendliness, a few visitors have encountered less attentive service. Extra costs for parking and breakfast have led some to question the value, but the welcoming atmosphere and amenities like the chocolate hour and sauna are often praised.
Location
Convenient
Atmosphere
Inviting
Rooms
Cramped
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Well-appointed
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My partner and I stayed here over the weekend. When I first read the reviews I was worried but I decided to take a chance and I'm glad we did the rooms were clean we had a heat pump that kept the room cool on a very hot weekend we had a very large bath with shower over. Bed was comfortable and staff were very friendly. Only suggestions would be a couple extra towels and toilet paper in the bathroom and a cleaner did just open the door to our room no knock although there was a sign to lock the door I wasn't expecting it but it wasn't too much of a bother. We will stay again.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JadeBolstad, Manager at Mövenpick Hotel Wellington
Responded 30 Jan 2020
Kia ora TMMS23, I am so pleased you enjoyed your stay and thank you for the suggestions. I do hope you can visit again one day! Kind regards Jade Bolstad General Manager
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I stayed for one night at Grand Mercure Wellington so I can't say too much about the hotel overall.
It is located in what I would consider an odd place for a hotel; a fairly residential area near the central Wellington. However, the area is quite, it is up a hill.
I chose a Superior King room, and it was advertised to be 17sqm (if I remember correctly) and I a little curious about the size of the main space. It turns out it was quite adequate for one person. To make adequate space, there was a small desk and chair against the wall opposit the end of the bed and trimmed down closet space which isn't big enough for a suitcase.
The room arrangement left a decently sized open space between the bed and the window.
The bathroom was very clean and came with all amenities. I would say fairly average in size and not large enough to have two people in there, unless one person was having a shower.
The room inside is clearly well maintained and modern. The carpet was soft, many USB ports in the walls, large television with casting. The middle of the television however was not aligned with the middle of the bed.
The bed itself seemed like a super king and was very wide.
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Date of stay: January 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JadeBolstad, Manager at Mövenpick Hotel Wellington
Responded 5 Jan 2020
Kia ora travellingmip Thank you for leaving us a review, I am so pleased you enjoyed your stay with us. Jade Bolstad General manager
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We came here with a tour group for two nights. I have a lot of positive things to say and nothing negative, thus I give the five-star review.
We liked the friendly greeting in the lobby by the staff, along with iced tea and cookies. The lobby is a cozy place. When we got up to our room, we enjoyed the view of the city.
The bathroom has nice, big towels. There is pleasant, muted lighting if you want it and also bright light if you need it. The shower was wonderful with its pulsing rainwater effect. You can use either the attached or detached shower head.
The room itself is gorgeous, with pretty wallpaper. It has an extra-large TV with a good selection of channels, including some from the U.S. There is a large, padded headboard which is quite attractive. The pillows on the bed are standard-sized and comfortable, as is the bed. While the room is pretty and comfortable, it is also functional, with four USB ports for charging devices.
If you enjoy the pool or sauna, or if you’d like a gym, they have a wonderful facility.
As for location, we walked to the botanical garden. Don’t miss that while you are in town.
If I visit Wellington again, I would not hesitate to stay here again.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JadeBolstad, Manager at Mövenpick Hotel Wellington
Responded 13 Apr 2020
Kia ora karoleigh, I am sorry for my delay, it seems my earlier response was not published. I was so pleased to read your feedback and share it with my team. It is so wonderful to have reviews such as yours which detail all aspects of the hotel for future guests and the 5/5 is certainly reward for us as we strive to deliver a 5 star experience to all our guests including tour groups. I hope your keeping safe and well Kind regards Jade Bolstad General Manager
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Stayed at grand mecure on Friday 7th of Feb Amazing staff greeted us at the reception..we were able to check in a little early which was great because we travelled from auckland and were quite tired Enjoyed the pool and sauna Room was very clean and tidy Loved the dinner at forage restaurant with couple of margaritas which amazing Amalie served us..she was very helpful. Next morning we had beautiful breakfast unfortunately it was bit upsetting by the behavior of one of the waitress she was quite rude. We were also quite alarmed as one of the supervisors opened the room door without knocking 🤔 Other than that it was really good experience and would come back again
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JadeBolstad, Manager at Mövenpick Hotel Wellington
Responded 10 Feb 2020
Kia ora fluffynam, Firstly thank you for your review and for mentioning Amelie who is doing such a great job, it is wonderful to be able to recognise her publicly :) I am really sorry about the breakfast experience and I was hoping you could get in contact with me directly (as I do not have your details from here) because I am concerned now after having no issues at all with our breakfast service before until this week. It is something I would like to resolve if you can drop me an email on h1991-gm1@accor.com I would greatly appreciate it. Thanks again for taking the time to share your stay with us Look forward to talking more soon Kind regards Jade Bolstad General Manager
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I am a bit mixed on this review because on one hand I found the hotel quite appealing, but on another, I found it lacking. First let me say that we stayed in this hotel as part of a tour, so I am unable to offer a price/value relationship, but I would easily label this a 4 star hotel. The lobby is nice and the restaurant is also good, and offers a very good breakfast (one of the best of all our New Zealand hotels). The room is comfortable and the staff is friendly and helpful. What I found less appealing was the dysfunctional aspect of the guestrooms. As a frequent traveler, I am often dismayed at how often hotel rooms fail to offer logical things like adequate space to hang clothes, towels and personal articles. This hotel was no exception. So once you adjust your routine to finding places to put your things, you are on your way to a good time. The other thing is location. It is a good long walk from many things. Now in fairness to the hotel, this is partially due to the natural shape and configuration of the city- built on a hill and shaped like a bowl. With a configuration like that, it is probably difficult for any hotel to be close to everything. So suffice it to say, that just about anything you wish to do will be a good 15-20 minute walk away. As the hotel is built on a hillside, I believe you enter the lobby on floor 5. So your room may be above or below the lobby. My suggestion: try to be no lower than floor 3. Higher is better. The lower floor rooms (we were on floor 1) almost felt like being underground. So in summary: choose a higher floor, don't try to unpack everything, be prepared for a good walk (or taxi) and you will enjoy this otherwise very nice property. Suggestion: visit Cuba Street which is a happening street with shops and restaurants and very close to the hotel!
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
Room Tip:Request a room on floors 3 and above.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JadeBolstad, Manager at Mövenpick Hotel Wellington
Responded 9 Feb 2020
Kia ora James H Thank you for your detailed review, I am glad you enjoyed your stay overall with us and that the rest of your tour went well. I note your feedback on the hanging space for clothing and we are presently looking into this. Kind regards Jade Bolstad General Manager
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On the last day of our conference, decided to stay an extra night to relax before heading home. Also to catch up with friends and family. Check in prompt and pleasant. Our twin room was facing the Terrace so there's small window we can open instead of the aircon at night. Location was central, go down to level "0" from a lift by the bar and it's basically Willis Street at the back of hotel. It's slightly steep walk coming back up though. Buffet breakfast was good value
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Date of stay: March 2020
Value
Rooms
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JadeBolstad, Manager at Mövenpick Hotel Wellington
Responded 19 Mar 2020
Kia ora Selwyn W, Thank you for leaving a review, I am pleased you had a great time with us and I do hope you will be back Regards Jade Bolstad General Manager
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I was unaware we would have to wait 4 hours for our flight to Wellington. We were not prepared for that and were not advised about this process at any stage. We had people who had 2 days flying from Ireland, Scotland and England who were extremely tired and hungry. There was a small bag of snacks given and no opportunity to purchase any food. Maybe if we were advised of this previously we could have been prepared physically and mentally.
I say all this to let you know how grateful we were to come to this hotel. They checked us in quickly and had a lovely meal with basil pesto pasta with sundried tomatoes as well as fruit and a biscuit waiting for us upon arrival. The staff is amazing and cannot do enough for you. The meals are so fabulous I posted them the Miq Facebook page, and hired an exercise bike. My room is immaculately clean and a great size, the bed is better than my bed at home. The shampoo and conditioner etc is great quality and smells really nice.
If I have to be in isolation I feel truly blessed to be here.
Just got a call from the F & B Manager making sure everything was alright. Wow the details of the staff is fantastic.
I have stayed in many 5 star hotels around the world and this hotel has me impressed.
I will definitely come back here anytime I need a place to stay in Wellington. If you are looking for lovely hotel in Wellington look no further then The Grand Mercure you won't be disappointed.
Thanks Grand Mercure you guys totally rock.
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Date of stay: April 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sharyna Te Puia, General Manager at Mövenpick Hotel Wellington
Responded 18 May 2021
Kia Ora vickiwells63, Reading your review really warms my heart. We are very proud to be able to welcome kiwis home and do our best to take good care of you whilst you isolate with us. I hope you were reunited safely with your loved ones and can't wait to welcome you back in the near future. Be well and take care.
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Checked in fine, decor was nice and room had a good city view. We were out at the museum so missed Chocolate Hour but a quick call to reception and a kind staff member offered to make up us a tasting plate which my child really appreciated. Downsides: very noisy aircon, sauna wasn't working and kids space wasn't open even though the sign said it would be unoperational for 2 days prior to our stay. The remote control in our room was so dirty and gross, l went to get some antiseptic wipes from the gym area, but their dispenser had run out, so I bought some at the supermarket! In the context of Covid I would have expected better cleaning of high touch areas in the room and other areas of the hotel, and certainly in a 5 star hotel it's these details that should be taken care of as part of daily checks and quality control.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Accor Sales Director, Sales at Mövenpick Hotel Wellington
Responded 16 Feb 2023
Kia Ora J8423ZYkatea, thank you for the constructive review, and apologies that there are some areas that we need to clearly improve upon. Delighted that we were able to personalize your own Chocolate hour and hope that you enjoyed Wellington. best wishes, Georgina
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This hotel is very nice! I like that there is a guest elevator to take you to the bottom floor so you can avoid some hills, if you are walking into town. The hotel is very clean and updated, as are the rooms. Our room was very clean and the room was cozy and updated, however it was super tight. My husband and I found ourselves stepping over our suitcases to move around.
We really like the location and view, and it was a quiet room. The only thing I would change besides having the room a tad larger is the bathroom door. Not really a point of having one when it doesn't seal closed, so you can hear everything.
We did not experience the restaurant or bar, but it looked delightful.
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Date of stay: October 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JadeBolstad, Manager at Mövenpick Hotel Wellington
Responded 13 Jan 2020
Kia ora Katie H, Thank you for taking the time to leave us a review, I appreciate your comments. I am sorry you found our room on the small side, we do have a few different room categories with varying sizes which you can see on our website if you are ever back in Wellington. I note your feedback on the bathroom door also. I am pleased overall you had an enjoyable time with us. Warm regards Jade Bolstad General Manager
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Stayed here as part of a planned trip around north island. Was really looking forward to a 5* stay as our other previous hotels had been sadly lacking. Despite stating it is a 5* it clearly isn’t. Firstly there was no concierge we had to manoeuvre a very full trolley ourselves. Once in the room there are no drawers to store items of underwear or such like (we had to used the desk) and very little storage in the wardrobe. Air conditioning is very noisy so disturbing at night when wanting to sleep Chocolate hour was a joke it’s a chocolate fountain some children’s jelly like snakes bits of fruit and cake Restaurant is staffed by mainly untrained youths who have no clue what do do - the chefs telling waiting staff where the tables were located. Service is extremely slow and food sits on the pass whist waiting staff walk past. Our 2nd experience in there (because of the weather) we were told that the bar snack menu was not for the restaurant (it was pointed out that previous night we had been given that plus the room service and the dinner menu and told we could have food from any one her reply was that was a mistake then proceeded to give us the snack menu) she was very unprofessional and lazy disappearing on many occasions that said so did the staff. Room has a desk and chair) but not an office chair) so doesn’t fit under the desk. Toilet roll continually comes off the holder because the lip on the end is not big enough very annoying. There is no ‘easy’ chair to relax in Numerous unnecessary cushions on the bed. Parking is $30 per day but they fail to inform people you can park at the rear of the hotel for free! Not sure about you but I have stayed in many real 5* hotels and this is nowhere near them in respect of service or amenities.
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip:Think twice up a very steep hill I’m sure there’s more hotels nearer the centre which are of...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Accor Sales Director, Sales at Mövenpick Hotel Wellington
Responded 16 Feb 2023
Kia Ora lcairns98, apologies that we do not meet expectations of this occasion and we will take your feedback to our departments to learn and improve from. Parking at the rear of the building in addition to our internal car parking which is perfect for high roof vehicles also comes with a valet parking charge. best wishes, Georgina
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Kia Ora, the VIP lift takes guests to the rear of the hotel and car park in Watson Street. Its a welcomed short cut enabling a 10minute walk to Cuba Street , Willis Street and a 20minute walk to Lambton Quay.
Auckland, New Zealand103 contributions56 helpful votes
It's not very close to the inner city. Maybe a 10 - 15 minute walk downhill. There are some steep streets to walk up getting back to the hotel. In saying this, the hotel has quite good views.
Otago Region, New Zealand16 contributions3 helpful votes
"Only fault no large opening window s but that is normal in wellington.
Nice to have a pool instead of the usual gym equipment.
Be prepared to walk & quick as rained a lot."
There are more places to choose from in the Wellington area.
PRICE RANGE
$177 - $249 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure wellington hotel wellington, accor wellington
FORMERLY KNOWN AS
Grand Mercure Wellington
LOCATION
New ZealandNorth IslandGreater WellingtonWellington
NUMBER OF ROOMS
114
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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