The Sebel Wellington Lower Hutt
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The Sebel Wellington Lower Hutt
15 Queens Drive Lower Hutt, Wellington 5010 New Zealand
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Avg. $179 /night, 1/19 - 1/20
$249
per night
$214
per night
$179
per night
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About
#45 of 53 hotels in Wellington
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
The Sebel Wellington Lower Hutt sits proudly alongside Te Awa Kairangi (The Hutt River), in close proximity to Lower Hutt City Centre, Queensgate Mall, Civic precinct and Lower Hutt Events Centre. The hotel offers fully serviced Studios and One Bedroom Apartments suitable for business and leisure travellers. The team at The Sebel Wellington Lower Hutt offers personal, heartfelt service to meet all guest expectations. With a friendly and dynamic atmosphere and lovely views of the river and Riddiford Garden, the 4.5-star The Sebel Wellington Lower Hutt is set to open in 2021 and we look forward to welcoming you through our doors!
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Restaurant
24-hour security
24-hour check-in
24-hour front desk
Self-serve laundry
Room features
Air conditioning
Housekeeping
Coffee / tea maker
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Boutique
Business
Location
15 Queens Drive Lower Hutt, Wellington 5010 New Zealand
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 44 out of 100
44
Wellington Intl Airport
16.5 km•
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Kapiti Coast Airport
34.3 km•
See all flights
Car Hire
35 Restaurants
within 1 kilometer
1 Attraction
within 1 kilometer
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
We arrived at the hotel and was unsure to park. Very confusing. We waited for 10 minutes at reception and finally we went into the restaurant to get help. They found someone. Booked a superior King corner room. Lovely room. Well appointed, modern, clean, great bed, good TV - no faults at all. Very classy! We went out for dinner and as we left there was a woman at reception waiting for someone to tend to her check in. We told her to see the restaurant. We stayed an talked to her until the reception manager - a man this time - appeared. The following morning on check out, again, no one there. Really poor actually. Unprofessional.
Overall though, the room was tops and it was incredibly quiet so I would recommend this hotel to anyone traveling to the Wellington region as its value for money. Suggestions, maybe train staff better and finally, why do you refer to the river by a weird name and not the Hutt River as it is OFFICIALLY known? An attempt at woke rubbish I suspect however it comes across as rather rude and disrespectful.
Overall though, the room was tops and it was incredibly quiet so I would recommend this hotel to anyone traveling to the Wellington region as its value for money. Suggestions, maybe train staff better and finally, why do you refer to the river by a weird name and not the Hutt River as it is OFFICIALLY known? An attempt at woke rubbish I suspect however it comes across as rather rude and disrespectful.
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Date of stay: February 2024Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sebel Hotel Lower Hutt, General Manager at The Sebel Wellington Lower Hutt
Responded 26 Feb 2024
Dear Zane, Thank you for your detailed feedback regarding your recent stay. We appreciate your kind words about the room and your recommendation. We apologize for the inconvenience experienced during check-in and check-out, and we take your comments seriously. We will address the staffing concerns promptly to ensure a more professional and efficient service. Regarding the river's name, we value your input and will review our communication for clarity and accuracy. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for an improved experience Regards The Sebel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Awesome to finally have a decent hotel in Lower Hutt.
The rooms are beautifully furnished but the couch is not very comfortable.
The biggest disappointment how we was the service. Ltd English at reception. Dining room shut early on two occasion. Car parking over subscribed despite us paying in advance for it.
The chair in our room was broken. I called at night to advise them and was told to come down in the morning and tell reception them when the maintenance man was on site. I asked if they could leave a message over night for him and was told no - best if I manage it myself.
The gym that comes with it is also 500 metres walk away rather than being able to use the gym right next door.
The rooms are beautifully furnished but the couch is not very comfortable.
The biggest disappointment how we was the service. Ltd English at reception. Dining room shut early on two occasion. Car parking over subscribed despite us paying in advance for it.
The chair in our room was broken. I called at night to advise them and was told to come down in the morning and tell reception them when the maintenance man was on site. I asked if they could leave a message over night for him and was told no - best if I manage it myself.
The gym that comes with it is also 500 metres walk away rather than being able to use the gym right next door.
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Date of stay: September 2024Trip type: Travelled as a couple
Room Tip:Â Stay in the city
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sebel Hotel Lower Hutt, General Manager at The Sebel Wellington Lower Hutt
Responded 7 Sept 2024
Dear Nicola, Thank you for your feedback. We're glad you appreciated the furnishings, but we're sorry to hear about the issues you encountered. Your concerns about service, parking, and room amenities are important to us, and we'll address them with our team to improve the experience. We apologize for the inconvenience and will work to ensure these matters are resolved. Thank you again for sharing your experience. Regards The Sebel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’ve stayed here 4 homes now and the rooms are excellent and it’s a very central location.
The restaurant is a real let down and there are limited external choices, certainly not much in walking distance.
Evening meals are ok, pizza pasta etc but this morning, a Friday, there’s no cooked breakfast option. Nothing. A continental cold buffet is the only option. Your alternative is to walk down to the shopping mall and find something there.
Really? In a Sebel?
The restaurant is a real let down and there are limited external choices, certainly not much in walking distance.
Evening meals are ok, pizza pasta etc but this morning, a Friday, there’s no cooked breakfast option. Nothing. A continental cold buffet is the only option. Your alternative is to walk down to the shopping mall and find something there.
Really? In a Sebel?
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Date of stay: October 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sebel Hotel Lower Hutt, General Manager at The Sebel Wellington Lower Hutt
Responded 23 Nov 2024
Dear Guest, Thank you for your feedback. We're pleased to hear you enjoyed our rooms and central location. However, we’re sorry to learn that our dining options did not meet your expectations. Your comments about the breakfast and restaurant offerings are valuable, and we’ll share them with our team to ensure improvements are made. We hope to provide a better experience during your next stay. Regards The Sebel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for two nights and thought it was great. It’s a relatively new hotel and we were surprised to find that our room had a kitchen and cooking facilities. This does not seem to be a feature in many hotels nowadays. There was a great selection of different teas and a coffee pod machine. The water was hot and good pressure in the shower with an overhead sprinkler and shower hose combination. The bed was very comfortable and easy control of in room temperature. The staff, including the cleaning staff, were all very friendly. There is onsite parking for a fee but make sure you book this early as there does not appear to be many spaces for the size of the hotel. There is an on-site restaurant which served a great breakfast but were booked out for dinner. The hotel is well situated, walking distance to the big shopping plaza, supermarkets other restaurants and the riverside walkway. Everything was great and we would stay here again when we’re back in the region.
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Date of stay: October 2023Trip type: Travelled as a couple
Room Tip:Â Book parking early as there are limited spaces.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sebel Hotel Lower Hutt, General Manager at The Sebel Wellington Lower Hutt
Responded 26 Nov 2023
Dear Guest, Thank you for your glowing review! We're delighted to hear that you had a great experience during your two-night stay. It's wonderful to know that you appreciated the amenities in your room, the selection of teas and coffee, as well as the comfortable bed and convenient temperature control. We're also pleased that our staff, including the cleaning team, contributed to making your stay enjoyable. Your feedback on parking and the on-site restaurant is valuable, and we'll take it into consideration for future improvements. We look forward to welcoming you back when you're in the region again! Regards The Sebel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Im a long-standing Platinum member of Accor and have always chosen to stay at their properties during my travels. My usual choice in Wellington is the Sofitel and stay twice a month, but this time I decided to try the new Accor property in Lower Hutt as its location is better served for my work.
Before booking, I called the hotel in the early afternoon to confirm the availability of secure parking, given the nature of my work vehicle. I was assured that secure parking was available, with no mention of any limitations. I finalised my booking around 6pm that evening, after a grueling 9-hour drive from Auckland, and was the last one to make it through the Desert Road before it was closed due to snow.
Upon my arrival, I was met with a rude shock. The attendant, who was quite impolite, informed me that there was no parking available. Given the nature of my vehicle, secure parking was non-negotiable. To add insult to injury, I was told that despite the hotel's failure to provide the promised service, I would be charged the full price for the room since I had booked it 2.5 hours prior.
This experience has left me questioning my loyalty to Accor, especially considering a previous incident where over 108,000 points were deducted from my account without any explanation or subsequent confirmation of their return.
I strongly advise caution when considering this hotel. The staff were not only rude and unreasonable, but the hotel also seems to have a severe limitation in parking availability. This is a significant concern for those planning to drive to the property.
Before booking, I called the hotel in the early afternoon to confirm the availability of secure parking, given the nature of my work vehicle. I was assured that secure parking was available, with no mention of any limitations. I finalised my booking around 6pm that evening, after a grueling 9-hour drive from Auckland, and was the last one to make it through the Desert Road before it was closed due to snow.
Upon my arrival, I was met with a rude shock. The attendant, who was quite impolite, informed me that there was no parking available. Given the nature of my vehicle, secure parking was non-negotiable. To add insult to injury, I was told that despite the hotel's failure to provide the promised service, I would be charged the full price for the room since I had booked it 2.5 hours prior.
This experience has left me questioning my loyalty to Accor, especially considering a previous incident where over 108,000 points were deducted from my account without any explanation or subsequent confirmation of their return.
I strongly advise caution when considering this hotel. The staff were not only rude and unreasonable, but the hotel also seems to have a severe limitation in parking availability. This is a significant concern for those planning to drive to the property.
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Date of stay: August 2023Trip type: Travelled on business
Value
Location
Service
Room Tip:Â Very limited parking so be aware, if you have a car, this hotel is not for you.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is my third stay. I’m an Accor Plus Gold. Each time the service at reception is worse. Very poor customer focus. No Accor benefits, no welcome drink or discount at the restaurant, no upgrade’s. The restaurant service is hit and miss. My first two visits I was given a $20 voucher instead of welcome drinks. This time they refused. They said they would only offer to platinum customers. I said I was unlikely to return each month if a simple glass of wine wasn’t an option. He basically said I don’t care. I asked him to speak to his manager who confirmed they would not repeat the offer. The rooms are tasteful and the location is good so it’s very disappointing as a new regular customer to be treated with such a lack of care or respect. Be aware.
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Date of stay: May 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sebel Hotel Lower Hutt, General Manager at The Sebel Wellington Lower Hutt
Responded 25 May 2024
Dear Theresa, Thank you for sharing your feedback regarding your recent stay with us. I am deeply sorry to hear about the issues you experienced, especially as a valued Accor Plus Gold member. Your concerns about the service at reception and the inconsistent recognition of your membership benefits are certainly not reflective of the standards we strive to maintain. I apologize for the oversight regarding your welcome drink and restaurant discount. We value your loyalty and will address these matters with our team to ensure better service in the future. Regards The Sebel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Looks good while squinting, until you turn on the bright lights - Terribly built and cheaply built, draws falling apart and would not close.
Paid for overnight parking, but all parks were taken. When I asked the front desk they told me people at the restaurant would park there without paying so I'd have to wait and move my car when a park became free. You have to display a ticket on your dash but no effort from the team was made to move the vehicles, so I had to move the large bins to find space to park my car.
Towels were nice and big though. So theres that.
I know this all sounds trivial, but when you travel away from home often for work, you want something that not only looks comfortable, but is comfortable.
10/10 would not stay again.
Paid for overnight parking, but all parks were taken. When I asked the front desk they told me people at the restaurant would park there without paying so I'd have to wait and move my car when a park became free. You have to display a ticket on your dash but no effort from the team was made to move the vehicles, so I had to move the large bins to find space to park my car.
Towels were nice and big though. So theres that.
I know this all sounds trivial, but when you travel away from home often for work, you want something that not only looks comfortable, but is comfortable.
10/10 would not stay again.
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Date of stay: August 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lovely to stay in a new hotel. Our room had a small kitchen and a laundry, very useful for a longer stay. Room have nice decoration and the bed was very comfortable. Convenient for things in the Hutt. The choice of tea was a nice touch. The rooms were quiet and we had an excellent stay. A couple of points to note. No one measured the ironing board so it does not fit upright in the wardrobe, which means you have no where to put your bag. The torch is a great idea, for an emergency, but it did not have batteries. One bathrobe is not useful for two people. The welcome drink was a bit stingy compared to other Accor hotels which offer a choice from the bar. That being said these are minor things and we will stay again. So good to not have to stay right in Wellington to get a nice hotel.
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sebel Hotel Lower Hutt, General Manager at The Sebel Wellington Lower Hutt
Responded 11 Sept 2023
Dear Guest, Thank you for your detailed feedback! We're delighted to hear that you enjoyed your stay at our new hotel and found the room amenities, decoration, and bed comfortable. We appreciate your valuable suggestions and have taken note of the minor issues you mentioned regarding the ironing board, torch batteries, bathrobe, and welcome drink. Your feedback helps us improve, and we look forward to welcoming you back for another enjoyable stay. It's wonderful to hear that you appreciate the convenience of our location just outside Wellington. See you again soon! Regards The Sebel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Be aware this Hotel does not honour Accor benefits and fails to make you aware until you check in.It does not advertise the fact. Very suspect practice. We would not have made a reservation had we been made aware. No welcome drinks or dining benefits. We consequently did not stay the duration of our booking and would never stay at this Hotel again.
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip:Â Inadequate car parking facilities on-site. Would not consider the overflow options.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rude service, charged for car park we couldn't use, and even charged for washing powder. Poor room layout. See my google review for more details as this field only allows 200 characters
Paid $800 for a bad weekend I'm still sharing my trauma!
Paid $800 for a bad weekend I'm still sharing my trauma!
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sebel Hotel Lower Hutt, General Manager at The Sebel Wellington Lower Hutt
Responded 31 May 2024
Dear Guest, Dear Kyile, Thank you for taking the time to provide your detailed feedback. We sincerely apologize for the multiple inconveniences you experienced during your stay Can you please share your contact details on the below email address , we will contact you directly because we couldn't find any recent booking under your name in the system. info@thesebelwellington.co.nz We are only providing the sofa bed in the suite rooms and in suite rooms there is a washing and dryer. We have already advised you on your google review that we couldn't find your recent booking . So Please contact us via email to get a more details and improve our service . Regards The Sebel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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"After 5pm there is parking out on the street which has always been fine but there is also parking at the hotel for around $25"Read full review
"Inadequate car parking facilities on-site. Would not consider the overflow options. "Read full review
PRICE RANGE
$179 - $231 (Based on Average Rates for a Standard Room)
LOCATION
New ZealandNorth IslandGreater WellingtonWellington
NUMBER OF ROOMS
60
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about The Sebel Wellington Lower Hutt
Which popular attractions are close to The Sebel Wellington Lower Hutt?
Nearby attractions include Queensgate Shopping Centre (1.2 km) and Hunter Home Furniture Lower Hutt (0.8 km).
What are some of the property amenities at The Sebel Wellington Lower Hutt?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at The Sebel Wellington Lower Hutt?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The Sebel Wellington Lower Hutt?
Yes, free parking, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to The Sebel Wellington Lower Hutt?
Conveniently located restaurants include Sweet Vanilla Kitchen, Chilli Masala, and Brew'd Boulcott.
Are there any historical sites close to The Sebel Wellington Lower Hutt?
Many travellers enjoy visiting Old St Paul's (13.9 km), Wellington Cable Car (14.8 km), and Government House (16.0 km).