My main disappointment with my room was that there were absolutely no toiletries. I did not complain or ask for any as there was no spot where they obviously would have been. Fortunately I by chance had some with me. The sliding door to the wee deck looking out to the lake was locked. There were no instructions on how to open it. A coffee out there watching the sun rise would have been lovely. Not only were there no toiletries but I was phoned by someone from the hotel accusing me of having taken them with me. I assured them that I had not as there weren’t any there to start with. I was told they would check it out and come back to me. I’m still waiting for the apology. Shame because I would have gone back again and recommended them but I cannot recommend a place that…
Friendly staff on check in; we had a trainee who was under the supervision of someone else, but he was friendly and courteous. The room was clean, with some basic cups and glasses, but not much in the way of other facilities. The outside area was nice with comfortable seaing to watch people moving around as it was a public holiday and quite busy. Noisy neighbours with a young child spoilt this trip for us as they did very little to consider all of the other guests staying at the hotel.
Owner deducted extra money from my account after checkout making false statements, I don't recommend this place, you will end-up paying more than they say upfront, avoid this place so you don't get a bad experience.
Room was very nice and was very comfortable. Was great having a seating space outside the room with a grass view and comfortable chair. Room and bathroom were very clean. Had breakfast at the hotel one morning. Took a very long time to be served and wasn’t worth waiting for the next day. Service in the bar and reception was good.
Arrived on Saturday with a group of friends and was met by a rude indian woman on reception. Soured my day. Had I had not prepaid 1k I would have taken my business elsewhere. Lots of others options to stay in Taupo. Recommend you stay somewhere else. Never staying here again.