We had a very peaceful night at the suncourt. The room was clean and well presented. It was good value for money and easy walking into town. Staff were pleasant and helpful. We had breakfast there in the morning which was very good and again great value for money. We would definitely return
Thankyou so much for making our second stay just perfect. We first stayed earlier this year and had a few problems with the room. After we told them about it they offered us a free night in one of their best rooms . This room was amazing wonderful views of the lake, a beautiful free standing bath and really comfy bed. They went out of their way to make sure we had a great stay and apologised for the original problem. We would not hesitate to come back and stay again and recomend this place to everyone
Looked up on booking.com for the nightly rate, thought I would ring direct to see if there were any specials. After being out on hold for 6 mins was told the rate was $42 more than online . Disappointing considering they advise to contact directly. Decided to go elsewhere.
I don’t know where to start. We arrived earlier than we anticipated in Taupo. I called in to check if they allow early check in the first lady who answered said no they do not allow it. Second try another lady answered and said yes we can check in an hour earlier than the check in time. I forgot to get her name she was awesome. When we arrived in the reception and get the paperwork done. I asked about the breakfast like I wanted to know specifically if they do room service as stated on the website, I asked how about the breakfast, do you..? I haven’t even finished what I was about to ask the lady said no the breakfast isn’t included you need to pay it in the bistro. Also they didn’t inform us that you need to book in for a table in the bistro. So dinner came, we went to the bistro and they said they can’t accommodate us because we do not have a booking. Right, that’s fine. I asked can we then just order food and just send it to our room? The lady said sure. After she had taken our order and paid. We are about to go back to our room she said you need to wait for your food as we don’t deliver it to rooms (take note that on their website it says room service is available). We stayed patient and said ok. We waited for i dunno how long. I was trying to stay calm and patient. And was thinking, ohh maybe they will atleast put our food in a take away container as it’ll be awkward and humiliating to carry a tray back to your room. But heck NO! We literally had to carry 2 trays of food back to our room. I have never felt so humiliated ever! Also the Indian guy who’s the manager was so disrespectful. One of the waitress saw us waiting and approached us to ask if we wanted something to drink that manager kept on calling the lady even if he saw that she was talking to us. Not to mention that our room has linens in the plastic bags outside of our room. NO! i don’t recommend this hotel nor the bistro if you want to have a fun vacation. HECK NO!…
Great place to stay. Very clean throughout and housekeeping was done very well. Excellent location, central and within walking distance to town and a great market on Sunday just out the front of the complex. Highly recommend and will definitely stay again.
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