We stayed one night, the receptionist was lovely very helpful showed us how to use the pool. The units are clean and tidy and have everything you need. Sorry but the lazy boy chair does need to go. Beds were comfortable, sheets nice and crisp. Nice and warm good heating. The views are lovely of the lake and the outside furniture is good.
It might have been because we were just a couple wanting to stay a single night, but despite having booked in advance we were given what appeared to be the pokiest unit in the whole place. It was in a corner that got no sunlight, right next to a passageway frequented by noisy guests, an outside light on all night and it had a nasty smell. Even worse, the glasses and cups had lipstick smears on them. The facilities were the most basic and no way was it worth $100 a night!
I booked than canceled 1 week before checking in but made a deposit asked for the deposit back and they decided not to reply to me for my refund. I gave notice well before 48hrs so why dont you give the refund back. Toke a very good few months for a reply from them too
Booked a lake view studio in need of decoration otherwise adequate we planned on staying two nights but due to the country going into lockdown we left early in our haste we forgot our clothes in the wardrobe I called the motel and they organised having them couriered back to us hopefully after the covid-19 is over we can return for a few day as we found its in a great location as you have a good walk alongside the lake to all the restuarants and bars.
The place obviously was built in the 70s, and had not received any upgrades or maintenance since the day it was built. The room we were in certainly required a lot of TLC. The place was full, I think we got the last room, the whole town was full, so we were lucky to get somewhere. Was clean and tidy, just old and worn, a revamp is well overdue.
We booked here based on very positive reviews in both tripadvisor and booking,com. We chose the 'luxury studio with lake view and private thermal pool.' The room might have qualified for the luxury title 50 years ago but not now. The buildings are cheap and tired as appears to be the management. We were left in no doubt that if we used any crockery or utensils in the room then the maid would not clear them up. This even applied to water glasses in the bathroom!! Talking of which, this room is an amalgam of toilet, washbasin and an open shower with an inadequate curtain. Therefore when the shower is used, the polished tiled floor does not drain properly and remains lethal unless the tiny bathmat is usd to mop up. Furnishings and fittings were drab, not particularly clean and in need of considerable attention. Breakfast of poached eggs on toast was delivered promptly and safisfied our requirements but coffe was self help and do the washing up!! The lake view is certainly there but it is across over 150 metres of grassland, the main road and the beach so the claim is somewhat disingenuous. I fear that this establishment is well past its sell by date and would probably benefit from being dismantled and rebuilt to modern standards or project itself at the backpacker market. Taupo appears to have many other much better hotels/motels.…
We booked the rooms at last minute for our short holiday in Taupo.They have all what we need for the trip. Our family enjoyed the stay, the staffs were friendly and helpful. Thank you for a good hospitality and definitely will recommend my friend next time when they come to Taupo
It was my first time in this hotel, after read some good reviews wanted to try and really enjoyed . Very polite and lovely staff. Rooms are very clean. If I visit Taupo again , this hotel will be my first choice.
Nothing they did was right, We are a big booking, Taking 5 rooms with friends for the summer concert we been going for the last 5 years. Old owners were lovely and helpful in every way, these new ones could not do anything right or help... Booking was completely messed up even when we booked a year in advance, we were all in different ends of motel not how we booked it, they said we could have a pet and we had confirmed to take our dog on e-mail then when there told no pets! after I said we had confirmed on e-mail she said O.K But then explaining we didn't want cleaning cause dog might get out took them 30 mins to understand even that. We had things in room that were broken , like a toaster and they weren't in a hurry to sort. There was also a price difference between rooms for us all and when asked why we got the run around of so many different reasons I cant even keep up with the lies. We are also still waiting for a picture of all the dog hair my toy poodle!!! left behind everywhere and a wee on the bed.......... waiting two weeks now for it even after 3 phone calls ... and money taken off credit card for this, and I checked the room before we left if my dog had I would have told them ... Never going back this was my worst stay I've ever had in my life in New Zealand.…
Stayed here for 2 nights this week. For the price we paid ( 175.00 a night ) we thought it was just average. Badly ripped lazy boy chair in the room made it look shabby. Remote for tv didnt work either . Beds were comfortable and good shower pressure is about all we have to say was good about this place. Rooms and carpet need upgrading . There are far more superior places to stay in Taupo for less money . Were also told we could lock up our bikes but on arrival were told to lock them up to pole outside the unit . Wont be staying here again !