I booked this hotel for a family holiday as we needed a 2 room apartment and there aren't many hotels offering this in New Plymouth. I was a little nervous about the road noise and I usually only stay at Novotel for business. However I was super-impressed, as was my fussy partner. The room I wanted, turned out to be overbooked but the hotel was incredibly accommodating and ensured that we got a room with only one external door (we have a child who likes playing with doors and is a poor sleeper). We had such an enjoyable stay. The road noise was audible but only if you thought about and it did not intrude on us. The rooms and amenities were generous, super clean and well serviced. There was a bit of corridor noise but that was due to conference attendees enjoying their Friday night a bit too much - it didn't wake up our child luckily. Our rate included the buffet breakfast, with made to order eggs and a pretty good selection of items (although some improvements on keeping food fresher (eg cheese was always dried out, bread not replenished often) and replenished wouldn't go amiss). Parking is free but see below. Access to the hotel by car is problematic at rush hours - it's via a one-way street but you have to be very adept at crossing two lanes quickly if you're not coming from Waitara-way. It's a bit of a walk into 'town' if you have little ones and we didn't try. Staff were great although felt the front desk was often empty or understaffed - didn't affect us though. I even had phone followups since booking to keep me updated on my booking too - which was a great relief as there's nothing worse than turning up to a hotel to find what you had booked is not available. We had only two (minor) issues - Parking was full a couple of times, so had to park at the retail area next door and move the car by 8am. But if you chat to the front desk they might be able to suggest other options. The on-site Restaurant Haukai had a tempting menu but we only tried once due to some overcooked steak and some slow service - we didn't have time to wait for a re-cook (we'd already waited 25 mins for medium-rare fillet) so were comp'd but felt that the kitchen was still sending us steak that was knowingly overcooked so we didn't bother to try again. Overall a really great stay and we'd definitely recommend.…
Aesthetically pleasing - Clean & Modern looking property. Pleasant arrival experience with helpful and informative staff. Various onsite and offsite self parking options. Reservation team went over and beyond to amend my room type, to accommodate last minute changes. Even though changes were announced 1 week prior to our arrival. Dining experience could have been better, experienced delayed food service and witness to unhygienic practices. However, affordable and good quality accommodation. Will definitely return when in the area again.
I travel a lot for work and every time I stay here I feel like I am at a home away from home! Welcoming and friendly that are always striving to give the best service ever! Great restaurant and morning coffee - couldn't recommend more!!!
This is a reasonable hotel and fairly stock standard for a Novotel. Staff are friendly and rooms are clean and well maintained. Good shower pressure and comfortable bed. The restaurant is also fairly standard, with breakfast buffet offering a reasonable range of continental and cooked options. Staff service could improve a little in the restaurant (I only ate at breakfast time). Parking is out front, which is handy and the location is very convenient - easy to find.
Stayed here for one night with my partner, large spacious clean room, with a free taste of dessert staff were friendly and we had a lovely meal in the restaurant.. bed was comfy and the shower good.. would definitely stay here again - Thankyou