Jet Park Hotel Rotorua
237 Fenton Street, Rotorua 3010 New Zealand
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US$136
Fully refundable before Thu, 7 Dec
US$137
Fully refundable before Fri, 8 Dec
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US$119
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What is Travellers’ Choice?
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About
#30 of 195 hotels in Rotorua
Location
Cleanliness
Service
Value
Travellers' Choice
Jet Park Hotel Rotorua is the sister property to the award winning JetPark Hotel Auckland Airport (5-minutes away from the Auckland International Airport). Guest can enjoy complimentary Wi-Fi and a really convenient location- just 5 minutes walking distance from Rotorua's town centre. The 63 rooms have been completely refurbished, a cafe added, public areas upgraded, kid's play area, and bike storage and wash is available. Many rooms have their own spa bath and the hotel features an outdoor heated pool and spa. Come and enjoy our warm hospitality and make this hotel your "base" for exploring all the region has to offer.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Coffee shop
Books, DVDs, music for children
Children's television networks
Taxi service
Newspaper
Parking
Wifi
Hot bath
Outdoor pool
Fence around pool
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Indoor play area for children
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun loungers / beach chairs
First aid kit
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Washing machine
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Walk-in shower
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English, Afrikaans, Filipino, Hindi and 1 more
Location
82Good for walkers
Grade: 82 out of 100
32Restaurantswithin 0.5 km
10Attractionswithin 0.5 km
237 Fenton Street, Rotorua 3010 New Zealand
Getting there
Car HireSee all Rotorua car hire
825Reviews10Q+A88Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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The service at this mid-range hotel stands out most for us. The staff went to great lengths to help when, for example, we need coins for the laundry. (That was another plus - it was a good laundry room). The room was spacious and comfortable; a nice touch was overstuffed back pillows for those who like to read or watch TV in bed. The hotel was within walking distance of the main downtown area, although those with mobility issues might prefer something right downtown. The hotel is on a main drag across the street from a major supermarket and a gas station and convenient to all local sights that require driving. The continental breakfast had a good selection but was light on proteins. The restaurant does serve other basic fare for other meals, but there are so many restaurants of all kinds nearby that we did not eat there for lunch or dinner (and it was quiet at those hours during our stay). The hotel is in good repair and there is plenty of parking. Overall, we were quite happy with our stay. …
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from JetPark Hotels, Guest Services / Front Office at Jet Park Hotel Rotorua
Responded 2 days ago
Kia Ora Lostinlosa, Thank you for your review. It was an absolute pleasure having you stay with us and we are grateful for the positive feedback. Your kind words will be passed on to the team. We look forward to welcoming you back in the future. Kind Regards, Bhavya Sharma
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Comfortable room and friendly staff in well-situated hotel within walking distance of the town. The buffet breakfast is very good and not to be missed. A mini-swimming pool available for kids. For evening meals the nearby Pig and Whistle pub does good beer and massive main courses - the Belly Pork and Veggie Burger were amazing.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from JetPark Hotels, Guest Services / Front Office at Jet Park Hotel Rotorua
Responded 1 week ago
Kia Ora Peter, Thank you for taking the time to review your stay with us. We are glad to hear that we ticked most of your boxes - we certainly strive to achieve excellence in every aspect of our business and it is really only with feedback from guests such as you that we can improve and maintain the high standards in which we pride ourselves. I hope that we could look forward to welcoming you back to our hotel in the future. Kind Regards, Bhavya Sharma
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good location. Walking distance from the mall, supermarket, liquor store. Rooms were nice & clean. Comfortable bed. Spacious rooms. Plenty of parking. Continental breakfast is good and filling. One of few nice hotels in Rotorua. Would definitely stay here again.
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Date of stay: May 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from JetPark Hotels, Guest Services / Front Office at Jet Park Hotel Rotorua
Responded 12 Oct 2023
Kia Ora TravellinStallion, Thank you for your fantastic review, it is extremely pleasing to see how great your experience was whilst staying with us. We thoroughly enjoyed having you stay with us and look forward to your next visit. See you next time! Kind Regards, Bhavya Sharma
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location close to supermarket and shopping centre. Complimented by the most comprehensive continental buffet breakfast. Very friendly staff who were extremely apologetic about two false alarm fire alarms.
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: There is a mirrowave but cooking facilities are limited to that. You may also need to find a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from JetPark Hotels, Guest Services / Front Office at Jet Park Hotel Rotorua
Responded 2 Oct 2023
Kia Ora Fiona, Thank you for taking the time to review your stay with us. It is our constant effort to ensure we offer the best of services, facilities and products to our guests and are happy to know that we could together make your stay comfortable and memorable. Your kind words of appreciation for the staff will go a long way in motivating and encouraging them to continue doing what they do for our guests. Look forward to being your preferred place of residence whenever your travel to Rotorua. Kind Regards, Bhavya Sharma
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in the family suite for 3 nights. One of the only hotels we could find with a kitchenette and the hotel experience (rather than motel) in our budget! Hotel was clean and modern and the staff were so helpful and friendly - let us use their kitchen microwave to sterilise our baby bottles. Little indoor kids area was great, the outdoor one was okay (off the car park). The room was spacious, clean, beds comfortable. We ate dinner at the hotel restaurant one night and the food was really good. The pool was freezing but the spa pool was lovely. Downsides- no heated towel rails so our towels didn't really dry, the laundry was out of order (this is one of the main reasons we booked!) and the temperature in the room dropped a lot overnight. Kitchenette good but could do with a toaster and maybe a chopping board?! Also only three chairs at the table in the room but 4 of us! Overall, a great stay and we would stay again :) …
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Date of stay: July 2023Trip type: Travelled with family
Room Tip: Kitchenette a bit basic - has no freezer, toaster, chopping board, wine glasses, peeler so you...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from JetPark Hotels, Guest Services / Front Office at Jet Park Hotel Rotorua
Responded 2 Aug 2023
Kia Ora Mrsbp0wer, Thank you for taking the time to share your feedback. Your feedback pertaining to the various aspects of the hotel is very inspiring. It is a great pleasure for my team to receive your generous compliments and recommendation. We appreciate your feedback and are pleased to hear that the service delivered highlighted your experience with us. I am sorry to hear that we missed the mark on a few points and didn't met your expectations. We will look into these and have them sorted. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We pride ourselves on the quality of our hotel and the services we offer to our guests. I will certainly share your kind words with our team, and we really look forward to welcoming you back in the near future. Kind Regards, Bhavya Sharma
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fabulous experience. Great position, walking distance to town, supermarket, takeaway outlets. Staff were very good, welcoming, helpful, and polite. The room I had was on second (top) floor. Close to main road but noise not an issue at all with good glazing. Windows can open fully which is great! Nothing worse than restricted window jams. The room was very clean. Everything including curtains etc were clean and tidy, looked like some pride had gone into cleaning and appointing the room. There were different pillows to choose from, what a delight that was! The bed was fabulous! Water pressure in shower could be slightly better but more a personal preference than a 'negative'. Have no complaints and would recommend and I will stay again!
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Date of stay: April 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from JetPark Hotels, Guest Services / Front Office at Jet Park Hotel Rotorua
Responded 18 May 2023
Kia Ora Millionmiler3, Thank you for taking the time to review your stay with us. It is our constant effort to ensure we offer the best of services, facilities and products to our guests and are happy to know that we could together make your stay comfortable and memorable. Your kind words of appreciation for the staff will go a long way in motivating and encouraging them to continue doing what they do for our guests. Look forward to being your preferred place of residence whenever your travel to Rotorua. Kind Regards, Bhavya Sharma
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A really nice hotel. Great room, spacious, comfortable and clean. Good bathroom. It’s also in a really good location close to many amenities (e.g. supermarket) and only a few minutes on foot from cafes, bars, restaurants and spa. All of the staff were friendly and helpful. We had a very pleasant stay for two days and would stay here again. My score was nearly a 5/5 but we just had to take 1 off because of the breakfast. It’s a basic continental breakfast but the bread was stale. I don’t think the hotel was going through a busy period when we stayed there and the items put out at breakfast felt that they were unused from the day before. That’s ok for some things but not bread. This was a bit disappointing but this was only a minor issue. Everything else about the hotel was great.
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Date of stay: March 2023Trip type: Travelled as a couple
Room Tip: A car is good but you can walk to most things in 10 to 15 minutes.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from JetPark Hotels, Guest Services / Front Office at Jet Park Hotel Rotorua
Responded 8 Mar 2023
Kia Ora DavidM096, Thank you for taking the time to share your feedback. Your feedback pertaining to the various aspects of the hotel is very inspiring. It is a great pleasure for my team to receive your generous compliments and recommendation. We appreciate your feedback and are pleased to hear that the service delivered highlighted your experience with us. I am sorry to hear that we missed the mark on a few points and didn't met your expectations. We will look into these and have them sorted. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We pride ourselves on the quality of our hotel and the services we offer to our guests. I will certainly share your kind words with our team, and we really look forward to welcoming you back in the near future. Kind Regards, Bhavya Sharma
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice and clean. Very friendly people, always smiling. Good food from room service. Breakfast can be better. Really comfortable bed perfect for relaxing after a long tour day. Right in front of a grocery store (countdown) and right beside the mall. Short walking distance to Polynesian Spa and lake.
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Date of stay: February 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from JetPark Hotels, Guest Services / Front Office at Jet Park Hotel Rotorua
Responded 2 Mar 2023
Kia Ora Rainier, Thank you for taking the time to review your stay with us. We are glad to hear that we ticked most of your boxes - we certainly strive to achieve excellence in every aspect of our business and it is really only with feedback from guests such as you that we can improve and maintain the high standards in which we pride ourselves. I hope that we could look forward to welcoming you back to our hotel in the future. Kind Regards, Bhavya Sharma
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A clean, comfy room. Enjoyed having a lounge area to sit in. We didn't use the kitchen apart from making drinks. Plenty of plug sockets & within reach of a mirror when using a hair dryer! We had breakfast one morning, basic, but enough to kick start the day, Reception staff helpful. There is a guest laundry room with a washer & dryer , both $2 to use. A quiet stay for us, no noise inside or from outside. Location, easy walk into the town centre & onto the lakeside.
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from JetPark Hotels, Guest Services / Front Office at Jet Park Hotel Rotorua
Responded 8 Feb 2023
Kia Ora GMK508, Thank you for your fantastic review, it is extremely pleasing to see how great your experience was whilst staying with us. We thoroughly enjoyed having you stay with us and look forward to your next visit. See you next time! Kind Regards, Bhavya Sharma
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed one night in a family room. We arrived very late. There was no car parking but squeezed in. The guy at front desk was helpful enough We had to get a cot as one wasn't booked but he managed to find one. Rooms ok. Kitchenette very basic ie no toaster. Rooms quite small. Quite expensive.
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Date of stay: January 2023Trip type: Travelled with family
Room Tip: Parking available
No toaster
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jet Park Hotels, Guest Services / Front Office at Jet Park Hotel Rotorua
Responded 7 Jan 2023
Kia Ora VJHandley, Thank you for taking the time to share your feedback. I am sorry to hear that we missed the mark on a few points and didn't met your expectations. We will look into these and have them sorted. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We are delighted that you chose to stay with us. We hope that we will be able to welcome you back to the hotel in the near future. Kind Regards, Bhavya Sharma
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$116 - US$151 (Based on Average Rates for a Standard Room)
LOCATION
New ZealandNorth IslandBay of Plenty RegionRotorua DistrictRotorua
NUMBER OF ROOMS
63
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Claim Your ListingJET PARK HOTEL ROTORUA - Now $167 (Was $̶2̶1̶4̶) - UPDATED 2023 Reviews & Price Comparison (New Zealand) - Tripadvisor
Frequently Asked Questions about Jet Park Hotel Rotorua
Which popular attractions are close to Jet Park Hotel Rotorua?
Nearby attractions include Bibleworld Musuem & Discovery Centre (0.5 km), Mountain Jade (0.4 km), and Rotorua Central Mall (0.3 km).
What are some of the property amenities at Jet Park Hotel Rotorua?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
Which room amenities are available at Jet Park Hotel Rotorua?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Jet Park Hotel Rotorua?
Guests can enjoy breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Jet Park Hotel Rotorua?
Yes, free parking is available to guests.
What are some restaurants close to Jet Park Hotel Rotorua?
Conveniently located restaurants include Scope Cafe, El Mexicano Zapata Express, and Herbs & Spice Thai Restaurant.
Are there opportunities to exercise at Jet Park Hotel Rotorua?
Yes, guests have access to a pool during their stay.
Is Jet Park Hotel Rotorua located near the city centre?
Yes, it is 0.7 km away from the centre of Rotorua.
Are any cleaning services offered at Jet Park Hotel Rotorua?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Jet Park Hotel Rotorua?
The staff speaks multiple languages, including English, Hindi, Filipino, Afrikaans, and Nepali.
Are there any historical sites close to Jet Park Hotel Rotorua?
Many travellers enjoy visiting Whakarewarewa - The Living Maori Village (2.1 km), Te Puia (2.3 km), and Government Gardens (1.0 km).