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Emerald Spa Motor Inn

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Traveller (61)
Room & Suite (43)
Pool & Beach (1)
Overview
Hotel website
E-mail hotel
286 Fenton Street, Rotorua 3010 New Zealand See on map
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Suites
Fitness centre
4 Star accommodation
Additional information
Visit Hotel Website
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Rooms
30 Sep1 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (564)
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Traveller rating
358
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34
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358
133
34
7
12
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All reviewswelcome basketheat pumpgreat place to stayfree wifithe sofa bedon arrivalfresh milksky tvfenton streetheated swimming poolwould definitely stay here againlocal attractionsexcellent motelair conditioningenjoyed our stayexcellent staytwo nights
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11 - 15 of 544 reviews
Reviewed 31 July 2018

We travel to Rotorua at least once a year for a weekend break and always enjoy our time here. However, this is the first time we have stayed at the Emerald Spa Motor Inn. We found our stay here disappointing. The room was very small...More

Review collected in partnership with this hotel
Thank bhgosper
Response from KateandRichardBoyd, Manager at Emerald Spa Motor InnResponded 31 July 2018

Thank you for your review- Apologies for the room, as you booked through an online agent, your request was as per booking. I do wished you had come to the office to say you did not feel comfortable, and we certainly would have moved you...More

Reviewed 27 July 2018

Room was average. Staff failed to service the room and then seemed very irritated by us asking for this to be done. They did come and clean the room but made a huge fuss over the fact that the baby has spilled on the sheet....More

Review collected in partnership with this hotel
Thank kathrynparnham
Response from KateandRichardBoyd, Manager at Emerald Spa Motor InnResponded 31 July 2018

Thank you for your review-unfortunately by time you had decided to extend your stay by one night the housekeeping had already been addressed. The manager and reception did come over late in the evening to attend to the clean requested. Unfortunately, vomit is treated as...More

Reviewed 24 July 2018 via mobile

It's great to be able to walk into a place and have it feel like home which is what I found once I checked into my room at Emerald spa. The beds were comfy, the towels fluffy and a great big spa bath to sit...More

Thank Frostygirl27
Response from KateandRichardBoyd, Manager at Emerald Spa Motor InnResponded 31 July 2018

Thank you so much for the review-we do hope you will return again-Judith

Reviewed 22 July 2018

GREAT Service fantastic Unit Staff were pleasnt and polite Location is handy to Rotorua CBD Amenties are in good order nice Spa in Motel Room Nice walk to supermarket which is handy as well Car parking is a breeze!!!!

Review collected in partnership with this hotel
Thank dorsetarcus
Response from KateandRichardBoyd, Manager at Emerald Spa Motor InnResponded 22 July 2018

Thank you for your review-glad your stay has been a great one-Judith

Reviewed 21 July 2018 via mobile

I was staying regularly for business however I have moved motels due to a lack of cleanliness. I mentioned during several trips that I was finding public hair on the floor but sadly things did not improve. On my last stay there was no hot...More

Thank K34B
Response from KateandRichardBoyd, Manager at Emerald Spa Motor InnResponded 22 July 2018

Apologies K for your inconvenience. I have never received a report as mentioned, and to move you to an upgraded room seems an appropriate move. However the upgrade wasnt suitable, as I understand that you wanted the spa in the bedroom so you could drink...More

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About
Description
One of Rotorua's newest 5 star Motels providing "luxury" accommodation with an outdoor heated swimming pool, BBQ facilities and small gym. 28 luxurious suites; studio, one and two bedroom all ...More air-conditioned with large spas, 50+ Sky TV channels, Free WiFi, King size beds, hush glass and self catering kitchenettes. Ideal for families, couples and business travellers. Only 0.5 km from the excitement of the city, this 5-star motel has an excellent location for restaurants, golf course, racecourse, conference centre and thermal attractions. Offering superior services Emerald Spa Motor Inn is committed to ensuring that your stay is comfortable, relaxing and enjoyable. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Air Conditioning
Heated pool
Laundry Service
Microwave
Outdoor pool
Refrigerator in room
Self-Serve Laundry
Wheelchair Access
Beachfront
Room Service
Restaurant
Bar/Lounge
Spa
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
,
Family
,
Business
,
Luxury
Room types
Suites, Kitchenette, Non-Smoking Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
Family
,
Business
,
Luxury
Room types
Suites, Kitchenette, Non-Smoking Rooms, Accessible rooms
Number of rooms
29
Price range
US$103 - US$171 (Based on Average Rates for a Standard Room)
Also Known As
Emerald Hotel Rotorua
Location
New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
Family
,
Business
,
Luxury
Room types
Suites, Kitchenette, Non-Smoking Rooms, Accessible rooms
Number of rooms
29
Price range
US$103 - US$171 (Based on Average Rates for a Standard Room)
Also Known As
Emerald Hotel Rotorua
Location
New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Photos
Traveller (61)
Room & Suite (43)
Pool & Beach (1)
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Questions & Answers
Ask a question
NicolaB4202
17 February 2018|
AnswerShow all 3 answers
Response from KateandRichardBoyd | Property representative |
We have quiet rooms away from the road, just make notes in your booking. Thanks Maria
0
Votes
iodoethane
14 December 2017|
Answer
Response from KateandRichardBoyd | Property representative |
Hello, yes of course, you can check out at 6.30am. Just let us know the night before you leave. Look forward to meeting you soon-Judith
1
Vote
Geoff W
28 August 2015|
Answer
Response from KateandRichardBoyd | Property representative |
No the Reception is open from 7am to 9.30pm
0
Votes
Room Tips
"Need an extra power plug in the bedroom to charge devices."
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"Excellent but if you love milk buy it from the local supermarket :P"
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"Excellent room very comfortable and clean"
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"The bed was a little too soft and the shower would run hot and cold in the mornings, which wasn't very..."
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