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* Prices are provided by our partners, and reflect the total stay price payable through our partners, including taxes and fees that are known to our partners and which are due at time of booking. Please see our partners for more details.
* Prices are provided by our partners, and reflect the total stay price payable through our partners, including taxes and fees that are known to our partners and which are due at time of booking. Please see our partners for more details.
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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Such a lovely place to stay. We were welcomed from the first time we walked in. We were offered a free hot drink in the restaurant whilst our accommodation was sorted out. The room was beautiful and clean. Would recommend this accommodation to anyone.
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
My wife and I decided to visit rotorua during the ling weekend. We book a room at emerald spa and I must say from the very start the care and service we received was amazing.
We got a late start and while we were in...More
1 Thank Allen W
Response from KateandRichardBoyd, Manager at Emerald Spa Motor InnResponded 30 January 2018
Thank you so much for the great review. I am waiting at the reception for the return booking!!!! Enjoy-Judith
Was happy to receive a $20 discount for only a one night stay at short notice however the room smelt very damp and unusual. Nice spa bath, the children enjoyed it. Clean and comfortable beds and nice linen.
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
We travel to Rotorua at least once a year for a weekend break and always enjoy our time here. However, this is the first time we have stayed at the Emerald Spa Motor Inn. We found our stay here disappointing. The room was very small...More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank bhgosper
Response from KateandRichardBoyd, Manager at Emerald Spa Motor InnResponded 2 weeks ago
Thank you for your review- Apologies for the room, as you booked through an online agent, your request was as per booking. I do wished you had come to the office to say you did not feel comfortable, and we certainly would have moved you...More
Room was average. Staff failed to service the room and then seemed very irritated by us asking for this to be done. They did come and clean the room but made a huge fuss over the fact that the baby has spilled on the sheet....More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank kathrynparnham
Response from KateandRichardBoyd, Manager at Emerald Spa Motor InnResponded 2 weeks ago
Thank you for your review-unfortunately by time you had decided to extend your stay by one night the housekeeping had already been addressed. The manager and reception did come over late in the evening to attend to the clean requested. Unfortunately, vomit is treated as...More
