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Modern decored 19 spacious private Spa pool suite and studio units with full-sized kitchenett. Free large BBQ lawn. iPhone/Android music dock station and FREE WI-FI. Stay connected or unplugged! Caring hosts stand ready to help plan trip in and beyond Rotorua with a complimentary cup of NESPRESSO capsule coffee available upon arrival.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, Chinese
Location
335 Fenton Street, Rotorua 3010 New Zealand
Rotorua Coachman Spa Motel
176 reviews
Getting there
Somewhat walkable
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Perfect stay for big families, we had 2 bedrooms and living room with totally 7 comfortable beds. A small garden with a BBQ you can use. Basic equipment in kitchen for cooking, spa pool. Discreat and good cleaning.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great looking from the outside but inside - oh dear! We had a GF 1 bedroom suite for 1 night at a cost of 120 NZD (potentially good value). Although it had a fair amount of space most of the equipment needed replacing and we got the impression that the whole place was badly in need of a complete refurb. Adjoining our bedroom was a mouldy roofed lean-to with a huge jacquzi; I shudder to think how many gallons of water it would take to fill it and at what energy cost. But they are into these things in Rotorua!
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Date of stay: February 2012
Value
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Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from coachman335, Owner at Rotorua Coachman Spa Motel
Responded 17 Dec 2013
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. This is Matthew Shi & Aggie Zhang, the new owner of Comfort Inn Coachman since 3rd, Dec, 2013. We've done the retrofit for all the major furniture and all the lighting in every guest room, which would present a warm and chic atmosphere for every of our guest. We really hope we could have your stay with us again in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Over priced, needs renovating, old shower paint peeling, no shower head holder, rust on heater, carpet worn. Spa was good however, roof was dirty! Unit 5 @ end of building... Noisy motor noise off & on all night, stayed for three nights, unit not vacuumed the entire stay. Unit smelled musty I had to go & buy air freshener. Outside of building covered in moss, mildew & unkept I won't stay there again.
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Date of stay: March 2016Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My parents and I stayed at this motel for five nights. We were suppose to stay a week and a half, but we were forced to find other accomodation. We booked a room with a spa bathroom and upon first appearance, it seemed like we had everything we needed.
After the first night, we let staff know that the WIFI was terrible, the fan in our room had dust and mould on it, our beds weren’t made properly, a part of the door had fallen out and their were little holes in the walls throughout the room. The receptionist said the motel was full which would affect the WIFI, but she would restart the internet and see if that helped. It didn’t. She said she would speak to the cleaners about the fan and beds and the next day, we realised she was the cleaner.
The general state of lack of cleanliness and disrepair seems to be a normal thing. But the biggest downfall was the smell of cigarette smoke that was in our room. Customers are allowed to smoke on the verandas, so when it was hot and we had the windows open, it would come into our room. But more to that, the smell of it has stayed inside the room from previous tenants.
We don’t blame the girl who was the cleaner/receptionist. We blame the management for cutting costs and not hiring more employees to help her out or repairing issues in the motel. We do not recommend this motel to anyone!
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Really disappointed. Stayed at the Coachman Spa last night with my friend. It was my 3rd visit as st was my favorite motel in Rotorua. I plugged the fan in not long after we arrived and after a short while, there was a bang, a flash and I turned to see the socket was on fire and the settee almost in contact. My friend unplugged the fan, put fire out and we aired the room. He went to tell reception but it was closed. I informed the person at the desk this morning. It was acknowledged, I paid and it was left at that. If that fire had occurred after we had gone to sleep, it could have been really serious. Potentially really harmful. As a returning customer, I was really disappointed that no concern was shown for the fright and worry this fire had caused me as I had found it hard to relax for the rest of the night. As a regular customer, no effort was made to soothe my concern and my obvious enjoyment of their accommodation of no consequence which sounds egotistical but in fact, made me feel I was of no value as a customer. Really sad. I love Rotorua and last night was meant to be a treat. Have been left feeling like I spent money at a business who really doesn't give a damn about the customers who stay there or acknowledge the experience their service provides.
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Date of stay: November 2021Trip type: Travelled as a couple
Room Tip:Â Being a customer who returns does not matter.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Room 19 was a fabulous spacious room, great lighting, comfy bed, plenty of pillows. Well equipped kitchen, 2 thick, large tea towels, cooking facilities were good and as an added bonus, the Motel supplies S&P and paper towels. In fact our room was so well stocked for the 4 days that we stayed that we did not need to ask for anything. The bathroom/Spa room was lovely, light and airy, a great shower and great Spa bath that didn't take too long to fill. Staff were friendly and the owner/manager was lovely. Would definitely stay here again.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I checked in today and was having issues with Wifi in phone. Which I explain to the reception she came and fixed it outside of the room, Then when I went inside I didn't look for net bcoz I want to rest and shower. But then I went to do some work on laptop after having shower at 6.30 pm. I realise that I am not able to get internet in the room. I have to go outside and do my work. I address this issue to one of the outside work hour lady. She told me she is happy to swap the room on a $50 charge. My question is why should I pay for your terrible wifi service. As I don't care you have to clean the two rooms or not that's not my problem. My problem is the terrible wifi and people have work and business to deal with. when I told the lady that I want to check out she was like please leave the key at the door or on the reception after hour key counter. Like for real how can you do that. Thats not customer service. Never will be back again. Thanks
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Date of stay: November 2020
Value
Rooms
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Firstly the young lady on check in and check out was wonderful, very cheerful and helpful. The rooms are large and although dated, was very clean. The spa outside was lovely and relaxing. But for $160 a night you want a bit more than that! The wifi was shocking, we gave up in the end. the beds were so soft, we both left with sore backs, but the worst thing was the constant dripping from the room above us spouting onto the clear-light roof outside our bedroom window, it was like a water torture. No sound proofing, so you could hear all noise from the room above. We regularly visit Rotorua and have had a few bad ones, but this would be the worst sleep or no sleep we have had.
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Date of stay: September 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Although this hotel tries to be camp by looking like it something from the 1940s it’s actually just trying to cover up the fact that it’s really dilapidated. There was no light in the bathroom, the rug was filthy, the bed was unusually soft. They have rented out half of the motel as small studio apartments probably because of the pandemic. The person in one of those apartments played really loud boombox music until 10 o’clock every night. The one saving grace was the kitchen was very clean and useful. Just be prepared if you book this place. Good luck.
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Date of stay: December 2022
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Â Avoid room six as it does not have a spa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed there for 4 days We had a studio with a kitchen and a bathroom with a hottub. The price was very decent and we were very glad with this studio which was spacious and clean. The staff was so friendly and helpfull. Thank you, guys ! We really can recomment this Place if you are stayingin rotorua.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Rotorua area.
PRICE RANGE
$155 - $212 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
coachman hotel rotorua
FORMERLY KNOWN AS
Coachman Motor Inn
LOCATION
New ZealandNorth IslandBay of Plenty RegionRotorua DistrictRotorua
NUMBER OF ROOMS
19
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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ROTORUA COACHMAN SPA MOTEL | UPDATED 2024 Hotel Reviews & Price Comparison (New Zealand) - Tripadvisor
Frequently Asked Questions about Rotorua Coachman Spa Motel
Which popular attractions are close to Rotorua Coachman Spa Motel?
Nearby attractions include Whakarewarewa - The Living Maori Village (0.8 km), Te Puia (1.0 km), and New Zealand Maori Arts and Crafts Institute (1.1 km).
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
