We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
1271 Hinemaru Street, Rotorua 3010 New Zealand
Lock in the lowest price from these sites
Payments made by partners impact the order of prices displayed. Room types may vary.
Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Traveller (50)
Room & Suite (16)
Dining (5)
Payments made by partners impact the order of prices displayed. Room types may vary.


#7 of 69 in Rotorua
Crash Palace provides the cheapest Quality accommodation for backpackers, Groups and budget travelers. The 1930,s character building has deep funky colors throughout. New Zealand art fills almost every space and fresh New Zealand music sets the atmosphere for an enjoyable stay. Crash is conveniently located opposite the Millennium Hotel and within 5 mins walking distance of the Main Street, I site (bus stop), Government gardens, Blue baths, Polynesian spa, and Pac N save supermarket. With high-speed Wi-Fi Internet, Lockers, 2 Kitchens and dining areas, BBQ, Outdoor Courtyard, Spa Pool, Thermal heating, and friendly service. It's the perfect place to chill and unwind a little from your travels. We offer a range of free services, Pasta and rice tea & coffee a selection of herbs and spices. Also a Free Spaghetti bolignaise on Fridays in summer and pancakes for breakfast Sunday. The hostel is located within walking distance of Pac N save supermarket, Government Gardens, Blue Baths, Museum, Polynesian Spa Pools, Kuirau Thermal Park. You are right in the city close to Rotorua's pubs, bars and markets.Look foward to seeing you soon.
Read more
Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Bar / lounge
Game room
Car hire
Hot spring bath
Street parking
Coffee shop
Wine / champagne
Vending machine
Entertainment staff
Board games / puzzles
Nightclub / DJ
Adults only
BBQ facilities
Baggage storage
Non-smoking hotel
Outdoor furniture
Picnic area
Shared bathroom
Shared kitchen
Shared lounge / TV area
Sun terrace
Laundry service
Self-serve laundry
Show more
Room features
Seating area
Bottled water
Coffee / tea maker
Room types
Non-smoking rooms
Good to know
Languages Spoken
428Reviews1Q+A40Room tips
Traveller rating
  • 221
  • 131
  • 46
  • 14
  • 16
Time of year
Traveller type
  • More
Selected filters
  • Filter
  • English
Kit wrote a review Feb 2020
Brighton, United Kingdom15 contributions30 helpful votes
It currently does not exist. We booked and it took our money. Luckily, we had seen the reviews on here so we knew something shady was going on. When we got there, a nice man and his daughter were living in the hostel and they said it has been under renovation for quite some time. We never received any email correspondence warning us of this. He did offer us a refund and we got this within the week, but it was a major inconvenience having to find new accommodation at the last minute.
Read more
Date of stay: February 2020
2 Helpful votes
Bike2Skate wrote a review Feb 2020
Asheville, North Carolina20 contributions6 helpful votes
In January, I booked a private room for three nights for my arrival in ten days. Upon booking I received an email confirmation. And, they charged my credit card for all three nights. A week later I had an email from the hostel that they still did not have their certificate of occupancy and wanted my credit card number in order to give me a refund. I have sent them multiple emails and they still have not responded nor, do I have a refund. I found a room elsewhere but while I was in Rotorua, I walked to their deserted building. As I was leaving, a contractor showed up and said the owners were out of the country. I still don't have a refund or a response. Don't make a booking with Crash!!
Read more
Date of stay: January 2020
Sleep Quality
Nathan Hunt wrote a review Dec 2019
27 contributions4 helpful votes
I booked the hostel in September, prior to my stay in the end of November, and had confirmation from hostelworld that the booking had gone through, so i had no reason to be suspicious that anything would be wrong. However, on arrival in November, the place was deserted. The front door was wide open and there was still an iMac and card machine on at the desk, but no one there. There was a sign on the desk saying to press the button for assistance.. but no button. I called out several times, and there was no one, only piles of rubbish strewn everywhere. I went through to the bar side as the door was open and again called out but to no avail, only more rubbish. After 15 minutes I simply left and went to Planet Backpackers instead, luckily they had a room. They informed me that Crash Palace had changed hands recently, which explained why no one was there, which is fair enough. But the fact no one emailed me from the hostel, even after the booking had been confirmed and a reminder from Hostelworld had been sent, is completely unacceptable. If you are open to take bookings, you need to be ready to receive guests, and if you are not, you cannot allow bookings to be taken, or at least cancel and sent an email to booked guests. I'm sure the hostel once was, and will be, a nice place to stay, but I cannot give a positive review for somewhere that was not hospitable to stay in, despite me booking (and paying a deposit for) a 2 night stay, with no prior warning about a closure.
Read more
Date of stay: November 2019
Sleep Quality
Kassala wrote a review Nov 2019
9 contributions2 helpful votes
Stayed here only one night, however we found it more than adequate. Great host, well educated on health and wellness which we found fascinating. Will be great when renos are done. Basic stay with a good sleep. Good music vibes too.! Keep up the good work Chris.
Read more
Date of stay: October 2019Trip type: Travelled
muzz747 wrote a review Oct 2019
1 contribution
I have stayed in many Backpackers across New Zealand and this is by far the worst I have ever been too. After arriving we made to wait for 20 minutes before being given the keys to our rooms. We understood the place was under renovation but overall tidiness of the place was unacceptable and we went somewhere else within one hour. The owner was arrogant and seemed much more concerned about his precious bar than anything else. The most disturbing part of the experience began when we got to our rooms. He warned us there some rubbish in the hallway but did not mention the large wet patches on the floor and the smell of vomit. After taking my shoes off my socks became rather soaked. Chris tried to defend this by saying the room has just been steam mopped at 5.30pm which is well after our check-in time. I proceeded down the hallway to find the only set off bathrooms for the dorm rooms. Once I opened the door, I was horrified to find vomit on the floor and a bathmat and toilet paper in the shower. We took a photo as we were truly appalled by the state of the room. There was a mop in the room, so the place clearly knew of the mess but had no priority to clean it up. Chris would likely have had the arrogance to ask his guests to clean the place. Lastly, we asked for a refund as we felt that this was not to an acceptable quality. He said “You think it is bad today, You should have seen it yesterday, there were mouldy sandwiches in the rooms”. The discussion got a little heated before Chris said NO REFUNDS and walk away as if everything was our fault. The place advertises trips to Hobbiton but at this backpackers you can get the experience of living in Golems Cave! DO NOT VISIT – 1 Star
Read more
Date of stay: October 2019
New ZealandNorth IslandBay of Plenty RegionRotorua DistrictRotorua
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Crash Palace
Which popular attractions are close to Crash Palace?
Nearby attractions include Tamaki Māori Village (0.2 km), Polynesian Spa (0.3 km), and Rotorua Night Market (0.4 km).
What are some of the property amenities at Crash Palace?
Some of the more popular amenities offered include free wifi, a lounge, and free parking.
Which room amenities are available at Crash Palace?
Top room amenities include a kitchenette, a desk, and a seating area.
What food & drink options are available at Crash Palace?
Guests can enjoy a lounge and barbeque facilities during their stay.
Is parking available at Crash Palace?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Crash Palace?
Conveniently located restaurants include Scope Cafe, Le Café de Paris, and Capizzi Pizzeria.
Is Crash Palace located near the city centre?
Yes, it is 0.4 km away from the centre of Rotorua.
Are any cleaning services offered at Crash Palace?
Yes, laundry service and self serve laundry are offered to guests.
Are there any historical sites close to Crash Palace?
Many travellers enjoy visiting Tamaki Māori Village (0.2 km), Te Puia (2.8 km), and Whakarewarewa - The Living Maori Village (2.5 km).