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Cleveland Thermal Motel

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Traveller (37)
Room & Suite (297)
Pool & Beach (26)
Overview
  • Excellent56%
  • Very good35%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“econo lodge”(41 reviews)
“heated pool”(37 reviews)
“great pool”(11 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Pool
Non-Smoking Hotel
Kitchenette
Facilities for Disabled Guests
3 Star accommodation
All hotel details
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Reviews (720)
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Traveller rating
376
243
55
8
5
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LanguageEnglish
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376
243
55
8
5
Show reviews that mention
All reviewsecono lodgeheated poolgreat poolfree wifikuirau parkkids loved the poolenjoyed our staythermal poolscomfortable bedsnew ownersclose to townsky tvbedroom unitroad noisea great place to stayeasy accesslovely hosts
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1 - 5 of 687 reviews
Reviewed yesterday

Love this complex, Owners were very friendly, and made you feel like you were in your own home. The cleaning staff were amazing. Have stayed at this motel complex 4 times now and the service is always A+++++.

Review collected in partnership with this hotel
Thank groovysuzy
Response from BrijGurm, Owner at Cleveland Thermal MotelResponded today

Hi groovysuzy Your review is much appreciated. We will let our housekeeping team know you were happy with their service. We look forward to welcoming you back to the renovated studio units as work will be starting very shortly.

Reviewed 2 days ago

Motel had plenty of parking area. Rooms we had were away from the road and it was very quiet. Enjoyed the sky tv channel range and the heated pool. Good price for rooms. Host was very helpful and made us very welcome on arrival.

Review collected in partnership with this hotel
Thank craigogden
Response from BrijGurm, Owner at Cleveland Thermal MotelResponded today

Hi craigogden We are glad you found the Cleveland met your needs during your recent stay. Hope the rest of your holiday went well.

Reviewed 3 days ago

Overall pleasant I liked the mineral pool. swimming pool was excellent couldn't ask for anything else shops across the road is very convenient with a gas station, butchers,bakery,and bottle store all within 5 minutes walk and a 5 minute drive to the town centre

Review collected in partnership with this hotel
Thank tukiellisherewini
Response from BrijGurm, Owner at Cleveland Thermal MotelResponded today

Hi tukiellisherewini You were at the Cleveland for several days which gave you the chance to "discover" the shops across the road, and to get to use the pools. Hopefully, your grandson enjoyed the pools and playground as well. Thanks very much for your feedback.

Reviewed 3 days ago

Studio rooms are nice, but we have been coming to stay here few about 4yrs now, and they still havent upgraded the studio apartments kitchens and bathrooms, which are very out dated, and in desperate need of refurbishment. Otherwise really love staying here, especially the...More

Review collected in partnership with this hotel
Thank paulaj90
Response from BrijGurm, Owner at Cleveland Thermal MotelResponded today

Hi paulaj90 Thanks for returning every year for the past 4 years. It has been really hard finding contractors to carry our our renovations. By the time you come next year all the studio units will have new kitchens and bathrooms. Thank you for your...More

Reviewed 4 days ago

Centrally located and owned by amazing hosts, we would thoroughly recommend the Cleveland Thermal Motel as a place to stay. Nothing was too much trouble for our hosts, Brij and Ronette, and their knowledge of the best attractions to take in during our short stay...More

Thank katrinaaus2018
Response from BrijGurm, Owner at Cleveland Thermal MotelResponded today

Hi katrinaaus2018 When we have amazing guests staying at the Cleveland, as you were, it is easy to share our enthusiasm for Rotorua and its attractions. Yes, the mineral pools............Glad you got good use of the pools. Thanks for choosing to stay at the Cleveland...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Free Parking
Hotel Amenities
Free Parking
Laundry Service
Self-Serve Laundry
Non-Smoking Hotel
Breakfast Available
Room amenities
Microwave
Refrigerator in room
Things to do
Pool
Heated pool
Outdoor pool
Details
Price range
US$86 - US$141 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Family Hotel in Rotorua
#14 Romantic Hotel in Rotorua
#16 Business Hotel in Rotorua
Room types
Non-Smoking Rooms, Kitchenette, Accessible rooms
Details
Price range
US$86 - US$141 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Family Hotel in Rotorua
#14 Romantic Hotel in Rotorua
#16 Business Hotel in Rotorua
Room types
Non-Smoking Rooms, Kitchenette, Accessible rooms
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Traveller (37)
Room & Suite (297)
Pool & Beach (26)
Dining (2)
Family and Play Areas (2)
Questions & Answers
Ask a question
Sergio P
26 January 2017|
Answer
Response from ShelleyTim | Property representative |
Good Evening Sergio, YEs we have lockable facilities for mountain bikes.
0
Votes
Jowee J
15 January 2017|
AnswerShow all 2 answers
Response from ShelleyTim | Property representative |
Our Motel does not have air conditioning at present - only fans in the room.
0
Votes
Murray M
9 September 2016|
Answer
Response from BrijGurm | Property representative |
Hi. The Cleveland can offer you 2 room types for your party of 3 adults. Option 1 is the 1-bedroom apartment that has 2 beds in the bedroom and 1 bed in the lounge. Option 2 is the studio apartment where 1 queen bed & 1... More
1
Vote
Room Tips
"Nice and tidy"
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"Family orientated"
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"you will find everything there if not just ask the Manager."
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"WiFi access, TV, comfy beds and good heating - everything a family of three could wish for"
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