We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
TripAdvisor
Rotorua
Trips
Inbox
More
    Help Centre

    Cleveland Thermal Motel

    749 reviews
    #16 of 90 Hotels in Rotorua
    Save
    Share
    113-119 Lake Road, Rotorua 3010, New Zealand
    Lowest prices for your stay
    Check In— / — / —
    Check Out— / — / —
    Guests 1 room, 2 adults, 0 childrenGuests 12
    Expedia.com
    US$98
    View Deal
    Booking.com
    US$98
    View Deal
    US$98
    US$88
    View Deal
    SAVE US$10
    Agoda.comUS$89
    Hotels.com
    Orbitz.comUS$98
    View all 10 deals
    * Prices are provided by our partners, and reflect the total stay price payable through our partners, including taxes and fees that are known to our partners and which are due at time of booking. Please see our partners for more details.
    Expedia.com
    US$98
    Booking.com
    US$98
    TripAdvisor
    US$88
    Agoda.com
    US$89
    Hotels.com
    Orbitz.com
    US$98
    Travelocity
    US$98
    Hotwire.com
    US$98
    Priceline
    galahotels.com
    View all 10 deals
    Collapse deals
      Full view
      View all photos (0)0
      Traveller (43)
      360
      Panoramas (9)
      Traveller (43)
      360
      Panoramas (9)
      Pool & Beach (26)
      {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"]}}
      Rooms
      25 Nov26 Nov
      |
      1 room, 2 adults, 0 children
      Standard Room
      Getting you more information on this room More
      Free Cancellation
      Book now, pay at stay!
      Select
      Show Available Rooms
      Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 7 partner sites to see rooms from US$88.
      We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Rotorua hotels with availability
      {"BOOKING_FEATURES": ["META_ABSOLUTE_PRICING","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","SHOW_DISCLAIMER_ASTERISK","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "45b2eedd347e4bc48c5fa77318d8d047", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":302067,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[79854818],"additionalContentIds":[],"pollCount":0,"checkin":{"day":25,"month":11,"year":2018},"checkout":{"day":26,"month":11,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":88,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"45b2eedd347e4bc48c5fa77318d8d047","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":98,"lowestMetaPrice":88,"additionalPartner":false,"highestMetaPriceDisplay":98,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":98,"lowestMetaPrice":88,"highestMetaPriceDisplay":98,"hotelName":"Cleveland Thermal Motel","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjQ1YjJlZWRkMzQ3ZTRiYzQ4YzVmYTc3MzE4ZDhkMDQ3IiwiQUlLIjoiOGEyNjI5MzBmYzFjNGVlOWJjNDBhODFmNGI0OTA5OGMifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "25/11/2018", "checkOut": "26/11/2018", "lowestPrice": "US$88", "hasDates": true, "hacComplete": false, "contentIdMappings": {"79854818":"AgodaIB"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"]}}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"]}}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[]}}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
      About
      4.5 
      Excellent
      749 reviews
      • Excellent55%
      • Very good35%
      • Average8%
      • Poor1%
      • Terrible1%
      Travellers' Choice 2018 Winner
      Certificate of Excellence
      Welcome to The Cleveland Thermal Motel. The Cleveland Thermal Motel is perfectly situated only minutes from both Rotorua's lake front and city centre, and in close proximity to many leading tourist attractions. We are an outstanding accommodation option for those visiting this tourist haven in the central North Island. Set in over 2 acres of spacious grounds with manicured lawns and beautiful gardens, the motel also offers a great outdoor heated pool, two hot thermal mineral pools, and a large children's playground area. Our comfortable rooms and amenities make The Cleveland the perfect accommodation choice for couples getaways, large groups, and in particular, family holidays. We have plenty of parking for boats, trailers, second cars or large vehicles, and with our location within walking distance of the markets at the lake, the central city, and the hospital, we are ideal for those without transportation too.
      Read more
      Full view
      Property amenities
      Pool
      Free High Speed Internet (WiFi)
      Free Parking
      Laundry Service
      Self-Serve Laundry
      Non-Smoking Hotel
      Heated pool
      Outdoor pool
      Show more
      Room features
      Non-Smoking Rooms
      Kitchenette
      Accessible rooms
      Microwave
      Refrigerator in room
      Good to know
      HOTEL STYLE
      Classic
      Business
      HOTEL CLASS
      Reviews (749)
      Write a Review
      Filter reviews
      716 results
      Traveller rating
      394
      251
      57
      9
      5
      Traveller type
      Time of year
      LanguageEnglish
      More languages
      394
      251
      57
      9
      5
      Show reviews that mention
      All reviews heated pool great pool free wifi kuirau park enjoyed our stay kids loved the pool thermal pools comfortable beds close to town bedroom unit sky tv a great stay handy location good size rotorua area great facilities three nights
      FilterEnglish
      Updating list...
      1 - 5 of 716 reviews
      Reviewed 2 weeks ago
      Cooker unusable

      We were extremely disappointed by the condition of the cooker. It was appalling and therefore unusable. Having to eat out every night added considerably to the cost of an already expensive room. On the positive side the owner is a lovely chap and the bed...More

      Review collected in partnership with this hotel
      Thank Suerob77
      Response from BrijGurm, Owner at Cleveland Thermal MotelResponded 2 weeks ago

      Hi Suerob77 Thanks for your feedback and that you found our beds comfortable. Very sorry to hear you were unable to use the cooktop. We would love to make it up to you by offering you a free night, subject to availability. Please contact us...More

      Reviewed 2 weeks ago
      Great stay!

      The hosts were very nice, welcoming & friendly. They introduced tourist attractions and places for us to visit, and were willing to provide transport to us as well. Would definitely recommend this place!More

      Review collected in partnership with this hotel
      Thank Dayna_osm
      Response from BrijGurm, Owner at Cleveland Thermal MotelResponded 2 weeks ago

      Hi Dayna_osm It was a delight to help you make the most of your recent stay with us and to enjoy all that Rotorua has to offer. The weather was great which always makes a difference and you and your friends were all keen to...More

      Reviewed 3 weeks ago
      Very comfortable

      Excellent hosts. The most comfortable bed experience at a motel you could ask for. The mineral baths were one of the highlights. Heartened by the development plans for the complex, which will lift the experience for visitors in the future. Keep up the great work.More

      Review collected in partnership with this hotel
      Thank theflaxfairy
      Response from BrijGurm, Owner at Cleveland Thermal MotelResponded 2 weeks ago

      Hi theflaxfairy Thanks for your feedback. It is good to know you had a great sleep and love our beds. There is always work in progress at the Cleveland as we continue on our journey to improve our guests' experience. Thanks for staying at the...More

      Reviewed 3 weeks ago
      Cleveland Motel was excellent

      We won't hesitate to stay at the Cleveland Motel again. The room was very tidy & well heated, the furnishings very comfortable. The hot pools were fabulous & we were able to walk to & from the town centre. Also close proximity to Kuirau park...More

      Review collected in partnership with this hotel
      Thank S1465XUjennyb
      Response from BrijGurm, Owner at Cleveland Thermal MotelResponded 3 weeks ago

      Hi S1465XUjennyb Thank you for your prompt feedback about your recent stay at the Cleveland. It is much appreciated. We are of course delighted you had a good stay.

      Reviewed 3 weeks ago
      dog friendly and the pool great for kids

      Stayed here with my daughter and our small dog, nice warm pool, friendly owners, well located. We would recommend and stay there again. A short walk up the road to the park and thermal ponds, a bit of traffic noise would be the only issue.More

      Review collected in partnership with this hotel
      Thank adamN6282YA
      Response from BrijGurm, Owner at Cleveland Thermal MotelResponded 3 weeks ago

      Hi adamN6282YA Thanks for your feedback. The Cleveland is dog friendly however, there are strict rules before we will accept pets to stay and also, we only have 3 rooms specifically allocated for guests with pets. Hence, it pays to ring first to check, which...More

      View more reviews
      123456…144
      See all
      Questions & Answers
      Ask a question
      See all 5 questions
      Sergio P
      26 January 2017|
      Answer
      Response from ShelleyTim | Property representative |
      Good Evening Sergio, YEs we have lockable facilities for mountain bikes.
      0
      Votes
      Jowee J
      15 January 2017|
      AnswerShow all 2 answers
      Response from ShelleyTim | Property representative |
      Our Motel does not have air conditioning at present - only fans in the room.
      0
      Votes
      Murray M
      9 September 2016|
      Answer
      Response from BrijGurm | Property representative |
      Hi. The Cleveland can offer you 2 room types for your party of 3 adults. Option 1 is the 1-bedroom apartment that has 2 beds in the bedroom and 1 bed in the lounge. Option 2 is the studio apartment where 1 queen bed & 1... More
      1
      Vote
      12
      Room Tips
      "Check the cooking facilities before paying."
      Suerob77
      2 weeks ago
      Read review
      "For our group, investing in a unit with two separate bedrooms was money well spent."
      theflaxfairy
      3 weeks ago
      Read review
      "Attend to basic items "
      carygardiner
      4 weeks ago
      Read review
      "Clean and spacious"
      vandrew12018
      4 weeks ago
      Read review
      Show More 
      PRICE RANGE
      US$85 - US$167 (Based on Average Rates for a Standard Room)
      ALSO KNOWN AS
      cleveland hotel rotoruacleveland motel rotorua
      FORMERLY KNOWN AS
      The Cleveland Thermal Resort
      LOCATION
      New ZealandNorth IslandBay of Plenty RegionRotorua DistrictRotorua
      NUMBER OF ROOMS
      31
      Is This Your TripAdvisor Listing?
      Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing