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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
We stayed at the Cleveland Thermal Motel in early September for 4 nights. Before we left home we researched motels in all towns that we planned to visit and had 3 listed for Rotorua. Cleveland was the first one we came to as we came...More
We had to travel for work to Rotorua and since we like to stay at Host accommodation because the standard is always good, we found Cleveland Thermal Motel. We were upgraded to a on bed room room which freshly painted in a light colour. Big...More
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A fantastic motel with friendly, helpful staff and great facilities. Room was clean and well thought out. Bed was super comfortable and the sheets were of the best quality - absolutely fantastic. The pool was a great way to finish off a day of sightseeing...More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank zarlene2017
Response from BrijGurm, Owner at Cleveland Thermal MotelResponded 6 days ago
Hi Zarlene2017. It is good to know that you found the Cleveland met your expectations as did Michelle & Ross, our managers. Yes, you are right, the beds here are super comfortable and the sheets we use are a higher quality than those used by...More
We really enjoyed our stay. Kids had a blast in the outdoor pool and trampoline while mother in law was very happy with the spa pool. Close to everything. Excellent service too! The owners helped us save over $50 by helping us to book our...More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank Fanny L
Response from BrijGurm, Owner at Cleveland Thermal MotelResponded 6 days ago
Hi Fanny L. We are delighted to hear your kids "had a blast". That's just we love to hear. Great that your mother-in-law used the mineral pools; they are so relaxing and therapeutic and best of all, free to use. We enjoy helping our guests...More
I would recommend this hotel to anyone who wants to stay in Rotorua. The management and staff were delightful and awesome. Very clean premises and pools. Michelle and her team are to be recommended for their hospitality. Considering I had to change the rooms several...More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank jane_pou
Response from BrijGurm, Owner at Cleveland Thermal MotelResponded 1 week ago
Hi Jane. Our team are delighted your stay at the Cleveland was to your expectations. We are glad you enjoyed the pools and found the room clean and comfortable. Thank you for your prompt feedback.
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Free Parking
Hotel Amenities
Free Parking
Laundry Service
Self-Serve Laundry
Babysitting
Breakfast Available
Room amenities
Refrigerator in room
Microwave
Things to do
Pool
Heated pool
Outdoor pool
Details
Price range
US$86 - US$167 (Based on Average Rates for a Standard Room)
Hotel class
Star rating provided by Expedia.
Hotel Style
#5 Best Value Hotel in Rotorua
#13 Family Hotel in Rotorua
#15 Romantic Hotel in Rotorua
#16 Business Hotel in Rotorua
Room types
Non-Smoking Rooms ,
Kitchenette ,
Accessible rooms ,
Family Rooms ,
Smoking rooms available
Number of rooms
31
Reservation Options
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Agoda, Orbitz, Travelocity, Cancelon, Priceline, Hotwire, TripOnline SA and Evoline ltd so you can book your Cleveland Thermal Motel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Response from BrijGurm | Property representative |
Hi. The Cleveland can offer you 2 room types for your party of 3 adults. Option 1 is the 1-bedroom apartment that has 2 beds in the bedroom and 1 bed in the lounge. Option 2 is the studio apartment where 1 queen bed & 1... More
Hi. The Cleveland can offer you 2 room types for your party of 3 adults. Option 1 is the 1-bedroom apartment that has 2 beds in the bedroom and 1 bed in the lounge. Option 2 is the studio apartment where 1 queen bed & 1 single are in the same room. The studio apartment will be the cheapest option.
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Room Tips
"Be careful of the shower floor it is very slippery when wet."
New Zealand