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Cleveland Thermal Motel

Traveller (64)
Panorama of the Geothermal Pool at the Cleveland Thermal Motel
360
Panoramas (9)
Pillow we were expected to sleep on.
Room & Suite (316)

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$175
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$175
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.5
#4 of 45 motels in Rotorua
4.5 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Welcome to The Cleveland Thermal Motel. The Cleveland Thermal Motel is perfectly situated only minutes from both Rotorua's lake front and city centre, and in close proximity to many leading tourist attractions. We are an outstanding accommodation option for those visiting this tourist haven in the central North Island. Set in over 2 acres of spacious grounds with manicured lawns and beautiful gardens, the motel also offers a great outdoor heated pool, two hot thermal mineral pools, and a large children's playground area. Our comfortable rooms and amenities make The Cleveland the perfect accommodation choice for couples getaways, large groups, and in particular, family holidays. We have plenty of parking for boats, trailers, second cars or large vehicles, and with our location within walking distance of the markets at the lake, the central city, and the hospital, we are ideal for those without transportation too.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Breakfast available
Kids' outdoor play equipment
BBQ facilities
Baggage storage
Laundry service
Parking
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Breakfast in the room
Non-smoking hotel
Outdoor furniture
Picnic area
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air conditioning
Dining area
Housekeeping
Seating area
Kitchenette
Flatscreen TV
Bath / shower
Sofa
Wardrobe / wardrobe
Iron
Microwave
Oven
Refrigerator
Electric kettle
Kitchenware
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Family
Green
Languages Spoken
English, Hindi, Indonesian, Malay
1,067Review6Q+A100Room tips

Reviews
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Detailed Reviews
Itsmeagain2 wrote a review Feb 2020
Tonbridge, United Kingdom1,391 contribution213 helpful votes
5.0 of 5 bubbles
We stayed in an apartment which proved excellent value. The welcome was friendly and helpful with the proprietors recommending places to visit in the area.

Our apartment had a 2 ring halogen hob, small fridge-freezer, microwave, kettle, toaster... everything I needed to cook meals. My only criticism is that the pans were rather small. We bought ravioli and had to use both saucepans to cook it because it wouldn’t all fit in one pan! It was just as well the sauce was microwaveable and that I was only cooking for 2 not the three that this apartment can hold.

We tried out the thermal pool which was very relaxing. Towels for use in the thermal or swimming pools are available for hire at $2 each.

The laundry is $3 for a wash and $3 for a dry. Bring your own powder or buy some from reception.

We would definitely stay here again
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BrijGurm, Manager at Cleveland Thermal Motel
Responded 7 Feb 2020
Hi itsmeagain2 We really appreciate your detailed feedback; it is always good to know that we are doing something right. We always have larger pots in our communal kitchen especially when guests need to cook pasta; these can be borrowed by guests. Great to know you found our thermal pools relaxing. Looks like you had a bit of washing to do. Housekeeping never stops does it. Thanks for staying at the Cleveland.
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helenandchris2015 wrote a review Sept 2020
Wellington, New Zealand8 contributions2 helpful votes
4.0 of 5 bubbles
We loved the location, big kitchen and dining and living areas, the wonderful comfy beds - and the warm welcome with chocolate treats! Hosts need to provide instructions for oven and stove top (they were hard to use) - and extra cutlery and crockery and glassware for bigger groups. There were 9 of us and we only had 6 of everything. Kitchen needed to be better stocked with dishwasher tabs, rubbish bags etc or be replenished each day by room service. Thank you for a wonderful family weekend away which everyone loved. We'd definitely be keen to return.
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Review collected in partnership with this hotel
Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brij Gurm, Owner at Cleveland Thermal Motel
Responded 19 Sept 2020
Hi Helen & Chris Delighted you enjoyed the super comfy beds and our warm welcome. Glad to know you found the location to work for you. The Cottage is well-sized at 90 square metres and the open plan lounge, dining & kitchen is a real bonus. Sorry we slipped up with instructions for the oven/stove and not enough cutlery/crockery for your group. All taken care of now. We would love to have you return to stay at the Cleveland Cottage.
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Ali M wrote a review Sept 2020
Auckland55 contributions57 helpful votes
5.0 of 5 bubbles
This is a great little motel and the hot mineral plunge pools are excellent. The host is lovely and very helpful. My room (number 28) was freshly renovated with a lovely bathroom and kitchen, and had those great little touches for travelers like plenty of accessible wall plugs for chargers, a makeup removing cloth, lots of light in the bathroom, and good bedside reading lights.
Yes given the location there is some road noise but not too much, and no real traffic to speak of after 10pm, even on a Saturday night. And there are few motels in Rotorua that aren't on a main road.
Recommended.
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Review collected in partnership with this hotel
Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brij Gurm, Owner at Cleveland Thermal Motel
Responded 30 Sept 2020
Hi Ali M We are over the moon reading your review. Thank you! Glad you found everything to your satisfaction. Our plans are to double glaze the front windows & ranch slider as soon as travel restrictions are lifted fully. The back windows were double glazed about a year ago. Thanks for staying at the Cleveland.
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Keith A wrote a review Jan 2020
Brisbane, Australia7 contributions6 helpful votes
5.0 of 5 bubbles
The exterior of the property needs some TLC but the interior of our studio room (#19) was fresh, clean, modern and looked very recently renovated. Plenty of room for the two of us and parking in plenty. The owners were delightful and went out of their way to make us feel at home, and no request was too difficult - even going as far as to offer to drive us into town so we only had to taxi one way back after a drink & meal !!
The private hot pool was a huge asset and much appreciated after our long drive that day.
Totally and thoroughly recommend this property!! 😃😃👍👍👍
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BrijGurm, Owner at Cleveland Thermal Motel
Responded 2 Jan 2020
Thanks very much for your feedback. You are right, several of the studio apartments have been renovated very recently (new kitchen, new bathroom & new carpet) including the one you stayed in. We have been focusing on the room interiors and we only have a few more to renovate. Then we start on the exterior.......Your feedback has made our day and is much appreciated. Thanks for staying at the Cleveland
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Emma Buckley wrote a review May 2020
3 contributions1 helpful vote
5.0 of 5 bubbles
Had a great time at an affordable price with good service. Amazing location as it is 10 min drive from pretty much anything in Rotorua. Only thing I could comment on is the cleanliness of the bathroom and when you flush the toilet on full you get a bit of splash back on the seat. Was a chur time many thanks to the owners for being very warm and gave us anything we asked for.
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Date of stay: May 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brij Gurm, Owner at Cleveland Thermal Motel
Responded 22 Jun 2020
Hi TravelerE1235 Firstly, thanks very much for choosing to stay at the Cleveland. It is good to note you had a good stay over Queen's birthday weekend. We have noted your comments regarding the toilet and are pleased to advise our plumber has fixed the problem. Our relief manager, Mylene, is noted for her warm welcome and cheery manner. We look forward to welcoming you back to the Cleveland.
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Stephan v wrote a review Jan 2021
Winchester, United Kingdom438 contributions109 helpful votes
5.0 of 5 bubbles
We have stayed here before and continue to be impressed by the friendliness of the owners, the facilities on site and the overall quality of the room which we had for two nights last week. They are continually making small, incremental improvements to the place such as the fairy lights and mural in the thermal hot pool area. The cold water swimming pool was delightful and even though you are fairly close to a main suburban road we found the room (19) a very peaceful place to stay. You are very near to a number of local attractions and the owners are very glad to provide advice and suggestions of places to visit in the Rotorua area. A wonderful place to stay and I will be glad to stay here again.
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Date of stay: January 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brij Gurm, Owner at Cleveland Thermal Motel
Responded 20 Jan 2021
Hi Erasmus16 Thanks very much for returning to stay at the Cleveland. We are chuffed you noticed the changes in the geothermal mineral pools. In May this year we do a major makeover of our outdoor swimming pool. We would love to have you visit later this year to see these changes. A big thank you for your review.
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erichokai2 wrote a review Nov 2020
1 contribution
5.0 of 5 bubbles
checked in at 12pm as we needed to freshen up for wedding at 1.00pm the manager allowed us to get in early before our usual 2pm check in very obliging and helpful.
The room was tidy and clean and beds were very comfortable .My great granddaughter enjoyed the pool and the playground especially the tramperlene .My husband and i throughly enjoyed the private hot thermal pool .We would most definitely recommend this motel to our family and friends and we will most definitely return in the furture..Thank you Management and team.
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Review collected in partnership with this hotel
Date of stay: October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brij Gurm, Owner at Cleveland Thermal Motel
Responded 20 Nov 2020
Hi erichokai2 We are so pleased that everything went well for your nephew's wedding and are delighted that everyone enjoyed the pools and your great granddaughter had fun on the tramps & in the swimming pool. Thanks for staying at the Cleveland.
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PAUL J wrote a review Jan 2020
Hamilton, New Zealand5 contributions
4.0 of 5 bubbles
The motel looks quite old from the outside but has certainly had some money invested in it. The inside of the room is clean and tidy and looks pretty new with nice fixtures. Nice enough pool to swim in, but having paid $193 for a family of 3, I think extra towels should be provided free. Also, no milk was offered, but as we arrived late and left at 6am they did offer that if we wanted to come back for a swim later on we could.
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Review collected in partnership with this hotel
Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BrijGurm, Owner at Cleveland Thermal Motel
Responded 28 Jan 2020
Hi Paul J Thanks for staying at the Cleveland and for your feedback. You are absolutely right; we have been pouring all our profits back into renovations & upgrades of the motel and the grounds. The apartment you stayed in was renovated in September last year and now features a new kitchen, new bathroom, new lights and a air ventilation system. The air conditioning units were installed a few months prior. Our rates fluctuate on a daily basis and go up or down based on supply & demand. The day you arrived we were full as was most of Rotorua. There were many motels of a lesser standard that were charging in excess of $240 for a similar room. The only towels we charge for are pool towels; unfortunately, pool towels go missing on a very regular basis, hence the nominal charge of $2 per towel. Sorry we overlooked offering you a bottle of milk.
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Curiosity50857923767 wrote a review Oct 2022
4.0 of 5 bubbles
Perfect place for families. Everything and more. Studio we had was warm and offered plenty of space and beds for our stay (3ppl) modem bathroom and kitchen with everything you need. Having a communal kitchen & 2 BBQ, available to use was a welcome bonus, the mineral pools and thermal swimming pool were well used and enjoyed by us during our stay as well. Thank you. On site laundry is an added bonus as well as being close to city centre, parks and eateries. Owners were friendly,welcoming and knowledgeable in the area and local attractions. There was a large school group when we stayed over the long weekend they were always courteous and never loud you honestly didn't think there was 20(estimate) kids on site the back lawns, trampolines and swings kept them busy. Will definitely be back to stay again.
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Date of stay: October 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DayTrip14345 wrote a review Jan 2020
1 contribution
5.0 of 5 bubbles
Lovely pools especially in the evening under the stars..Great value for money. We ordered the breakfast and it was excellent value and we ate it outside on the table and chairs provided. Friendly motelier who took us to our room.
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Review collected in partnership with this hotel
Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BrijGurm, Owner at Cleveland Thermal Motel
Responded 28 Jan 2020
Hi DayTrip 14345 Great to know you had a good stay at the Cleveland. The pools are always a huge draw card for most visitors. Thanks for staying at the Cleveland.
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Answer from BrijGurm
Rotorua, New Zealand
Hi. We do have a apartment that can sleep your group of 7 adults +2 children. This has 2 queen beds, 4 single beds and we can provide 1 rollaway bed to sleep 1 of the 2 children. Sorry for the late reply; you need to email us for quick response. Check our website.
Answer from ShelleyTim
Palmerston North, New Zealand3 contributions
Good Evening Sergio, YEs we have lockable facilities for mountain bikes.
Jowee J asked a question Jan 2017
Are the rooms air-conditioned?
Answer from ShelleyTim
Palmerston North, New Zealand3 contributions
Our Motel does not have air conditioning at present - only fans in the room.
Answer from BrijGurm
Rotorua, New Zealand
Hi. The Cleveland can offer you 2 room types for your party of 3 adults. Option 1 is the 1-bedroom apartment that has 2 beds in the bedroom and 1 bed in the lounge. Option 2 is the studio apartment where 1 queen bed & 1 single are in the same room. The studio apartment will be the cheapest option.
Answer from BrijGurm
Rotorua, New Zealand
We are so sorry for the late reply; Not being of the right age group, we are always challenged by technology, and therefore, did not notice your question. Hopefully, the following info will still be useful. The Cleveland has 2 washing machines and 2 dryers in the guest laundry, all coin operated. In addition, there is a clothesline too with pegs provided.
Inch wrote a tip Sept 2022
2 contributions
5.0 of 5 bubbles
"Don't hesitate to pay a little extra for a quiet room at the back!"
Read full review
Wendy McPartland wrote a tip Jun 2022
Auckland Central, New Zealand19 contributions7 helpful votes
4.0 of 5 bubbles
"Our rooms were near the road which could get noisy in the morning but we were out all day so this didn't worry us"
Read full review
Phillip Kite wrote a tip Apr 2022
Auckland Central, New Zealand10 contributions
5.0 of 5 bubbles
"If you need anything, simply ask. The helpful owners will be able to help."
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pihapete2017 wrote a tip Aug 2021
Auckland, New Zealand3 contributions4 helpful votes
5.0 of 5 bubbles
"the units away from the road are quieter and closer to the mineral pools"
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Patricia040 wrote a tip Feb 2020
Rio de Janeiro, RJ201 contributions73 helpful votes
4.0 of 5 bubbles
"Dowstars if you have heavy luggage."
Read full review
Not the right property for you?
There are more places to choose from in the Rotorua area.
PRICE RANGE
$166 - $190 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cleveland hotel rotorua, cleveland motel rotorua
FORMERLY KNOWN AS
Econo Lodge Cleveland
LOCATION
New ZealandNorth IslandBay of Plenty RegionRotorua DistrictRotorua
NUMBER OF ROOMS
31
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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CLEVELAND THERMAL MOTEL - Now $168 (Was $̶1̶9̶3̶) - UPDATED 2024 Reviews & Price Comparison (Rotorua, New Zealand) - Tripadvisor

Frequently Asked Questions about Cleveland Thermal Motel
Which popular attractions are close to Cleveland Thermal Motel?
Nearby attractions include Volcanic Air (1.1 km), Fancy Meow Cat Cafe (1.2 km), and St. Faith's Anglican Church (0.8 km).
What are some of the property amenities at Cleveland Thermal Motel?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
Which room amenities are available at Cleveland Thermal Motel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Cleveland Thermal Motel?
Guests can enjoy breakfast and barbeque facilities during their stay.
Is parking available at Cleveland Thermal Motel?
Yes, free parking is available to guests.
What are some restaurants close to Cleveland Thermal Motel?
Conveniently located restaurants include Gelato Mio Ice Cream, Indian Star Restaurant, and Mamma Rosa Pizzeria Rotorus.
Are there opportunities to exercise at Cleveland Thermal Motel?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Cleveland Thermal Motel?
Yes, laundry service and self serve laundry are offered to guests.
Which languages are spoken by the staff at Cleveland Thermal Motel?
The staff speaks multiple languages, including English, Hindi, Indonesian, and Malay.
Are there any historical sites close to Cleveland Thermal Motel?
Many travellers enjoy visiting Whakarewarewa - The Living Maori Village (3.9 km), Te Puia (4.0 km), and Government Gardens (1.9 km).
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