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113 Lake Road, Rotorua 3010 New Zealand
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Traveller (57)
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Panoramas (9)
Room & Suite (317)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-out
Updated 09/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Cleveland Thermal Motel
Updated 09/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 89 hotels in Rotorua
Location
Cleanliness
Service
Value
Travellers' Choice
Welcome to The Cleveland Thermal Motel. The Cleveland Thermal Motel is perfectly situated only minutes from both Rotorua's lake front and city centre, and in close proximity to many leading tourist attractions. We are an outstanding accommodation option for those visiting this tourist haven in the central North Island. Set in over 2 acres of spacious grounds with manicured lawns and beautiful gardens, the motel also offers a great outdoor heated pool, two hot thermal mineral pools, and a large children's playground area. Our comfortable rooms and amenities make The Cleveland the perfect accommodation choice for couples getaways, large groups, and in particular, family holidays. We have plenty of parking for boats, trailers, second cars or large vehicles, and with our location within walking distance of the markets at the lake, the central city, and the hospital, we are ideal for those without transportation too.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Breakfast available
Kids' outdoor play equipment
BBQ facilities
Baggage storage
Laundry service
Parking
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Non-smoking hotel
Picnic area
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Seating area
Iron
Kitchenette
Microwave
Flatscreen TV
Hair dryer
Refrigerator
Kitchenware
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, Hindi, Indonesian, Malay
1056Reviews6Q+A100Room tips
Traveller rating
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Popular mentions
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Most Recent
Wendy McPartland wrote a review Jun 2022
16 contributions6 helpful votes
My family stayed here recently, some for one night and some for three nights. We used the studio units. Most had recently been renovated but the rooms we were in, still had to be refurbished. We had a couple of swims in the nice heated pool. The owners were pleasant to chat to when I went to the office. I have stayed here several times over the years in different units and enjoyed the stay each time.
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Date of stay: June 2022
Rooms
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Service
Room Tip: Our rooms were near the road which could get noisy in the morning but we were out all day so this...
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Ann wrote a review May 2022
Auckland, New Zealand89 contributions26 helpful votes
Have stayed here a few times but love coming back when possible. The hosts Brige and his wife are the nicest people. They genuinely care for their guests. The pool is large and warm and the hot pools are just what you need to relax.
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Date of stay: May 2022Trip type: Travelled as a couple
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Response from Brij Gurm, Owner at Cleveland Thermal Motel
Responded 21 May 2022
Thank you so much for your review. We do appreciate you coming back to stay at the Cleveland and you are absolutely right, the pools are just what you need to relax. Thanks once again.
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Phillip Kite wrote a review Apr 2022
Auckland Central, New Zealand10 contributions
Never judge a book by its cover, this place looks like your average motel, but it’s not. It’s run by very smart friendly people with simple rules, no parties and no noise after dark. If you want a quiet pleasant stay in Rotorua then stay here. With a outside heated pool and 2 private hot mineral pools, lockup storage for bikes and kayaks this place has more than meets the eye. Special thanks to Tītokorangi Redwoods i-SITE Visitor Information Centre for arranging, and booking our last minute accommodation.
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Date of stay: April 2022Trip type: Travelled as a couple
Room Tip: If you need anything, simply ask. The helpful owners will be able to help.
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Response from Brij Gurm, Owner at Cleveland Thermal Motel
Responded 12 Apr 2022
Hi Phillip Thanks very much for your review. We are glad you had a good stay. In our experience most guests come to enjoy our pools and to have a good rest & a good night's sleep, hence, our strict rules regarding noise and parties. We look forward to seeing you the next time you plan a visit to Rotorua and thank you for staying at the Cleveland.
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Nellsbells2 wrote a review Dec 2021
Auckland, New Zealand19 contributions7 helpful votes
Enjoyed our stay here. Nice and clean, and provided everything we wanted. Rooms had been updated, modern bathroom. We didn't get a chance to use the thermal pools unfortunately. Owners were very welcoming and courteous. Would stay here again.
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Date of stay: December 2021
Rooms
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Response from Brij Gurm, Owner at Cleveland Thermal Motel
Responded 12 Apr 2022
Hi NellsBells2 Great to know you had a good stay. Such a shame you did not get a chance to use our pools; hopefully, you will the next time you stay at the Cleveland. Appreciate your feedback.
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Sue Gibson wrote a review Nov 2021
Wellington, New Zealand24 contributions1 helpful vote
Reasonable priced motel for a brief stay. It was clean and had everything we needed. The highlight was the outdoor thermal pool. We had a back unit away from the busy road which we were very pleased with so we had no noise from the road. The hosts were very accommodating.
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Date of stay: May 2021
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Response from Brij Gurm, Owner at Cleveland Thermal Motel
Responded 10 Nov 2021
Thanks very much for your feedback, FarmgirlwithCorgi. It was a pleasure to have you stay and good to know you enjoyed our thermal pools.
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jkstreet wrote a review Oct 2021
Rangiora, New Zealand3 contributions
Fantastic one night stay, pool was heavenly to sink into after getting soaked on the luge. Very friendly welcome from staff and will definitely be staying again. Very happy with the complimentary upgrade to a one bedroom unit after seeing we had a 13 yr old with us. We will be back.
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Date of stay: October 2021Trip type: Travelled with family
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Response from Brij Gurm, Owner at Cleveland Thermal Motel
Responded 2 Nov 2021
Hi jkstreet11 Delighted to read your feedback and super glad that you got to use our pools. It was a pleasure to welcome you your family to the Cleveland. Stay well and look forward to welcoming you back to the Cleveland.,
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Lizzy wrote a review Sep 2021
5 contributions
We have been going ot the Cleveland for years now and are really impressed with how the new owners over the years have updated the units, with comfy beds, new bathrooms and updated kitchen units. air con units plus radiators keeps it warm and cool as needed. The swimming pool is lovely as are the mineral pools. This was our first stay without our children and will continue to be the place we stay when in Rotorua
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Review collected in partnership with this hotel
Date of stay: September 2021
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Response from Brij Gurm, Owner at Cleveland Thermal Motel
Responded 1 Oct 2021
Thanks very much Lizzynaki72 for staying at the Cleveland and for returning year after year. We continue to chip away at improving all our rooms (only a few more to go) and in investing in the property. Glad you noticed all the changes over the years. Once again, thanks for choosing to return to the Cleveland.
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MrsWayne3158 wrote a review Sep 2021
Tauranga, New Zealand15 contributions7 helpful votes
What a gem this place is . Spotlessly clean, well run, superb beds and beautiful hot pools & heated outdoor pool. The rooms are of a good size and the grounds are spacious. Second visit & will be back for more. Highly recommend
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Date of stay: September 2021Trip type: Travelled as a couple
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Response from Brij Gurm, Owner at Cleveland Thermal Motel
Responded 27 Sep 2021
Hi Mrs Wayne3158 Lockdowns have been so disruptive & challenging so your feedback was just what we needed to perk up. You have made our day. We are obviously delighted you enjoyed your stay and got to use all our pools. We look forward to seeing you the next time you visit Rotorua and thank you for staying at the Cleveland.
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Rowiec530 wrote a review Aug 2021
1 contribution
We had a wonderful stay. The customer service was outstanding . The room was freshly renovated, warm and clean. The bed and pillow was extremely comfortable. With an amazing added bonus of 2 thermal pools and a wonderful warm swimming pool! Would definitely come back
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Review collected in partnership with this hotel
Date of stay: August 2021
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Response from Brij Gurm, Owner at Cleveland Thermal Motel
Responded 4 Sep 2021
Hi Rowiec530 Just what we want to hear. Thank you for your feedback; we are delighted you had a good stay and look forward to welcoming you back to the Cleveland when you plan your next break in Rotorua. In the meantime, stay safe.
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npthompson72 wrote a review Aug 2021
Taupo, New Zealand1 contribution
Greeted by a lovely husband wife team! Automatically felt welcomed after they laid down the rules! Our room was cozy and warm and clean! The highlight was the outdoor thermal pool. Clean, hot and relaxing. Definitely will stay there again.
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Review collected in partnership with this hotel
Date of stay: August 2021
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Response from Brij Gurm, Owner at Cleveland Thermal Motel
Responded 29 Aug 2021
Hi npthompson72 Thank you. Your feedback is much appreciated. Yes, we are a husband & wife team offering good old Kiwi welcomes to the Cleveland. Unfortunately, we have house rules, which are for the benefit of all our guests. Glad you got to enjoy our outdoor heated swimming pool. We look forward to welcoming you back to the Cleveland the next time you plan a visit to Rotorua.
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PRICE RANGE
US$101 - US$122 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cleveland hotel rotorua, cleveland motel rotorua
FORMERLY KNOWN AS
The Cleveland Thermal Resort
LOCATION
New ZealandNorth IslandBay of Plenty RegionRotorua DistrictRotorua
NUMBER OF ROOMS
31
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Frequently Asked Questions about Cleveland Thermal Motel
Which popular attractions are close to Cleveland Thermal Motel?
Nearby attractions include Fancy Meow Cat Cafe (1.2 km), St. Faith's Anglican Church (0.8 km), and Kuirau Park (0.5 km).
What are some of the property amenities at Cleveland Thermal Motel?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
Which room amenities are available at Cleveland Thermal Motel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Cleveland Thermal Motel?
Guests can enjoy breakfast and barbeque facilities during their stay.
Is parking available at Cleveland Thermal Motel?
Yes, free parking is available to guests.
What are some restaurants close to Cleveland Thermal Motel?
Conveniently located restaurants include Gelato Mio Ice Cream, Atticus Finch, and Indian Star Restaurant.
Are there opportunities to exercise at Cleveland Thermal Motel?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Cleveland Thermal Motel?
Yes, laundry service and self serve laundry are offered to guests.
Which languages are spoken by the staff at Cleveland Thermal Motel?
The staff speaks multiple languages, including English, Hindi, Indonesian, and Malay.
Are there any historical sites close to Cleveland Thermal Motel?
Many travellers enjoy visiting Tamaki Māori Village (1.7 km), Te Puia (4.0 km), and Whakarewarewa - The Living Maori Village (3.9 km).