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351 Kearoa Road Horohoro, Rotorua 3077 New Zealand
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Traveller (125)
Room & Suite (14)
Dining (10)
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#24 of 89 in Rotorua
Location
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Value
Nestled in 2,500 acres of 800 year old native forest, this award-winning luxury lodge is a life-long dream realised by owner and passionate naturalist John Sax. This uniquely New Zealand experience is a sanctuary and retreat of breath-taking terrain, offering the ultimate in world-class accommodation and adventure. Located outside Rotorua, the Maori heartland and trout fishing capital of the world, the Lodge’s elegant, ecology-inspired and architectural style was derived from the country’s pioneering past, with timber and stone finished echoing the natural beauty and simplicity of the great outdoors. Treetops offer seven streams, on-site trout fishing, four lakes and over 35 miles of adventure trails. Family adventures include helicopter adventures to live volcanoes, geocaching hunts and for the smaller guests a 5 Star Kids Club. Of particular note is Treetops Estate to Plate philosophy, with most of the dishes created by the dedicated team of chefs featuring ingredients reared or grown on this vast estate and near 100% pesticide free. These include world-class game and trout and also highlight estate-grown fruit and vegetables plus unique native herbs from the forest. Also offered is a superb wine cellar of New Zealand and world wines, with expert advice on making the best possible matches New are the complimentary Treetops Signature Experiences; ‘Estate to Plate’ Safari, Wild Food Cooking School, and the Indigenous Food and Heritage Trail - all offering unequalled personal interaction with the natural heritage and native wilderness. Our dedicated spa offers unique health-giving Maori rituals and traditional treatments, or for golfers, Treetops extends a personal invitation to their sister lodge, The Kinloch Club which boasts the 18 hole Jack Nicklaus designed golf course.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Free breakfast
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Banquet room
Spa
Parking
Wifi
Bar / lounge
Restaurant
Meeting rooms
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Room service
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Hidden Gem
Quiet
225Reviews2Q+A46Room tips
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Popular mentions
KiwiKateWellington wrote a review 8 May
Hastings, New Zealand75 contributions88 helpful votes
Everything about Treetops was a 5 for us - the wonderful staff, especially Lola,Filipe and his outstanding meals, the luxurious accommodations and the setting. Where else in the world can you immerse yourself in miles and miles of invigorating walks through the Native bush, lunch at a spectacular waterfall meander back to your villa and soak in your own private spa pool and then stroll to the lodge for champagne, gourmet food and NZ best wines? Then again you might want to go clay bird shooting, horse riding, 4 wheel drive adventuring or maybe just sit by the big open fire and read. We spent 3 nights in a villa and could have staying longer Highly, highly recommend
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Date of stay: May 2022Trip type: Travelled
Room Tip: Just go
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Rebecca H wrote a review Feb 2022
Auckland, New Zealand22 contributions2 helpful votes
We had the most wonderful weekend, just wish we could have stayed longer. The staff are so kind and did their absoltute best to ensure our stay was as magical as possible. The food is out of this world. We were so lucky to have had the opportunity to experience the best gourmet food and wine we have ever had! The bedding was luxurious and so comfortable. The room so spacious and private.
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Date of stay: February 2022
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Greg Fleming wrote a review Feb 2022
3 contributions2 helpful votes
30 of us hired the lodge for two days, two nights of conversation and vision sharing. We couldn't have found a more perfect context. From the stunning, secluded setting and understated sumptuous luxury, to the quality of the food and capacity of the staff this really was top drawer.
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Date of stay: February 2022
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Room Tip: The Lodge wing is beautiful and super convenient location-wise. The Forest and Valley Villas are...
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Margaret R wrote a review Jul 2021
2 contributions1 helpful vote
We celebrated a big birthday here recently and heartedly enjoyed our stay. The villa was warm, welcoming and private. It overlooked hectares of natural bush and was indeed a place of calm and luxury. The attention to detail and warmth of Ash, who did everything to make our stay magical was top notch as was the wonderful Filipe who made outstanding cuisine. These two gentleman made our stay. Would love to stay again.
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Date of stay: June 2021
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Response from Karine Thomas, Marketing at Treetops Lodge & Estate
Responded 19 Jul 2021
Thank you for your post on Trip Advisor, it is appreciated, you taking the time to post this and yes I have passed on your thanks to Ash and Felipe plus cc'd your comment to our owner John Sax. We look forward to welcoming you back.
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Appreciate the finer things wrote a review Jun 2021
2 contributions
My wife and I booked the two night Lap of Luxury package in order to celebrate my birthday. Our celebration was noted when we booked and also when we checked in. While not required, some sort of acknowledgement of my birthday would have been nice, but it was not forthcoming until some other guests reminded the staff and a bit of cake was brought out the second night for dessert. Not major, but certainly not up to the experiences we had when celebrating at other "luxury" lodges. This could be overlooked had it not been for other complications caused by poor management and communication. There is no central information or reception desk in the main lodge. Our package was to have two "inclusions". When we inquired about them from a passing staff member, we were told that they would check and get back to us. They never did and we did not participate in the activities that were to be included. The most glaring incident of poor management was when we checked out. My Visa card was charged for the accomodation (plus dinner drinks). Problem was that I prepaid for the accomodation through my travel agent. The charge to my Visa was at the wholesale agent rate, which was significantly less than my prepaid retail rate. It took two weeks of phone calls, texts and emails among me, the travel agent and Treetops to finally have my Visa refunded for the wholesale rate, with no adjustment for the inclusions that were not offered. Treetops itself is a impressive facility with premium rooms and extensive grounds. Chef Filipe's dinners were delicious and well presented. But the overall experience fell far short of stays at other luxury lodges. Treetops is as expensive (if not more) than other luxury lodges, but the management falls way short of providing the expected luxury experience.
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Date of stay: May 2021
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Response from Karine Thomas, Marketing at Treetops Lodge & Estate
Responded 19 Jul 2021
I have spent some time researching the issues your have identified in this post, and it is frustrating as another review on this page is from a group at the lodge the same weekend, they gave the lodge a 5/5 review. I can understand your frustration and there are points you have made that are certainly relevant. It was our Head Chef Felipe who advised me that he had not known about your birthday prior to your arrival. This was the week after you stayed at Treetops. The team had been notified that it was your birthday prior by our reservations manager, but with a busy weekend, a full house - it had been overlooked in the in-house notation. It was human error, we have systems in place but in your case it fell through and Felipe did attempt to make good on the night, as soon as he was made aware of your celebration. We apologize for that as we know so many of our guests are at the lodge for a special occasion. No consolation for you at the time, but we have learnt and tightened up our special request guest notations. With the charge to your credit card, and I know Ashwin sent you a personal apology, and yes it has been rectified, the two week wait to credit your card back is due to our bank and the new NZ money laundering banking rules. It is most frustrating. We had pre-arranged for you on the Saturday to do your 4WD Safari, and this was changed at your request to the Sunday. Unfortunately our Estate Manager was busy with other guests on the Sunday and unable to facilitate your activity. We have a system that if any guests do not get their planned choice of activity we have alternative options to offer. As our Lodge Manager was not at Treetops that weekend, our owner John Sax was at the lodge hosting guests, so it was certainly not without the most senior management present. With reference to our your package rate - currently we are selling packages (as yours was) at up to 50% less than regular package inclusions pre COVID. We have also stayed open all through COVID unlike many in our competitor set who closed their doors, and released their staff. We do not accept we are more expensive than other lodges in our competitor set. This reply is of little consolation I know as you have stayed, experienced and departed. I have reached out to you directly. As you can see below from recent guest reviews we do get it right nearly all the time. The team - Felipe our Head Chef, Ashwin Food and Beverage Manager, Dave our Estate Manager and our owner, who has reviewed every part of this complaint and history are most apologetic. Sincerely,
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PRICE RANGE
US$501 - US$1,399 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
treetops hotel rotorua
LOCATION
New ZealandNorth IslandBay of Plenty RegionRotorua DistrictRotorua
NUMBER OF ROOMS
12
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Frequently Asked Questions about Treetops Lodge & Estate
What are some of the property amenities at Treetops Lodge & Estate?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Treetops Lodge & Estate?
Top room amenities include a minibar, a flat screen TV, and a refrigerator.
What food & drink options are available at Treetops Lodge & Estate?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Treetops Lodge & Estate?
Yes, free parking is available to guests.
Are any cleaning services offered at Treetops Lodge & Estate?
Yes, dry cleaning and laundry service are offered to guests.
Does Treetops Lodge & Estate offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Treetops Lodge & Estate?
Many travellers enjoy visiting Tamaki Māori Village (12.5 km), Te Puia (10.4 km), and Whakarewarewa - The Living Maori Village (11.0 km).
Is Treetops Lodge & Estate accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.