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Regal Palms Resort

350 Fenton Street Corner Ward Avenue, Rotorua 3010 New Zealand
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Traveller (131)
Panoramas (23)
Room & Suite (378)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.


#10 of 89 hotels in Rotorua
Travellers' Choice
REGAL PALMS AND THE ART of HOSPITALITY Regal Palms 5 Star City Resort is located in the heart of Rotorua - New Zealand's geothermal wonderland. Here you'll find a great range of high quality accommodation options, exceptional facilities and unsurpassed hospitality. Luxury Rotorua Accommodation: Our modern and well-equipped range of superior suites and apartments make an ideal Rotorua accommodation option for couples, families, corporates and groups. Every suite and apartment has a great range of features, including a luxurious spa pool - perfect to sink into at the end of the day. Superb on-site Facilities: Be sure to make the most of the exceptional on-site facilities at Regal Palms 5 Star City Resort. Whether you want to relax with a drink in the cosy Guest Lounge, or you're up for something more active on the tennis court, in our heated swimming pool or on one of our free bicycles exploring the city - there's something for everyone here! Conference Facilities: Regal Palms 5 Star City Resort is the perfect location for your upcoming business meeting or conference. We have a range of conference packages to suit all small meetings (up to 20 persons) Packages & Promotions: Check out our Rotorua accommodation packages and promotions to make sure you're getting the best deal when you stay with us! True Kiwi Hospitality At Regal Palms, we understand that hospitality is an art that embraces service, attitude and respect for the individual needs of every guest - you can expect the same high level of customer service every time you stay with us. Warm Regards, Ross, Annie and the team at Regal Palms
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Complimentary instant cofffee
Bicycles available
Mini golf
Children Activities (Kid / Family Friendly)
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Tennis court
Conference facilities
Meeting rooms
BBQ facilities
Picnic area
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Flatscreen TV
Complimentary toiletries
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Room types
Non-smoking rooms
Good to know
Family Resort
593Reviews5Q+A84Room tips
Traveller rating
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  • 30
  • 5
  • 1
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Popular mentions
CasualElephant wrote a review Jan 2020
11 contributions27 helpful votes
I'm irritatingly picky when it comes to hotels, and I honestly really struggled to find somewhere that looked decent to book in Rotorua. Eventually I took a gamble on the Regal Palms (the five-star in the name made me a bit suspicious), and I'm really glad I did - it was so clean I would genuinely have eaten off the bathroom floor! We had a self-contained upstairs (one flight of stairs) room/mini apartment - it was really spacious, clean and pleasant, you could have housed another couple on the bathroom, it was that big! Really well situated, 5 minutes of the main State Highways, and a 10-15 minute walk/2 minute drive to the main 'food' area of the town, 2 minute drive to the Te Puia thermal park. Genuinely highly recommended!
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Date of stay: January 2020
2 Helpful votes1 Save
Response from Ross M, Manager at Regal Palms Resort
Responded 30 Jan 2020
Thank you for the great review. We are delighted to hear that we exceeded your expectations and hope to welcome you back to our 5 star Resort. Kind regards Paul Manager
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Shania Ishaq wrote a review Jan 2020
2 contributions
Upon arrival met a receptionist who was not welcoming at all. Her name was Judith if m not wrong. She just said very unwelcoming hi as I entered. Not even once smiled n was to the point. I felt walking away from this resort.We stayed for two days and the second day checkout was at 10 am. While we were getting ready to leave after our brekky which was just before 9 my husband n kids saw a room service lady peeking through our room window.actually putting her face on the window to see clearly if people left so she can start cleaning. I thought that was very rude and unprofessional. Won’t be returning for sure .
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Date of stay: January 2020
Neeraj T wrote a review Jan 2020
8 contributions4 helpful votes
Great location and service. The room had everything one would ask for. The reception folks were very friendly and helpful. The room was spacious and had a nice indoor jacuzzi with extra towels. Highly recommend this place.
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Date of stay: December 2019
1 Helpful vote
Response from Ross M, Manager at Regal Palms Resort
Responded 6 Jan 2020
Thank you for the great comments, hope to see you back again kind regards Paul manager
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Shannon C wrote a review Jan 2020
Beenleigh, Australia66 contributions3 helpful votes
We started our Holiday in Rotorua, and this Hotel was fabulous. The staff is super friendly. The amenities are great for families. The room was clean, and big enough for 5 with comfort. The Staff at reception are amazing. They even called our travel agent, to say we left a baby blanket and a stuffed Pikachu. They were willing to send it to us in Auckland. That is a sweet caring gesture. My daughter and son loved the milk and cookies at bed time, provided by reception. I highly recommend this hotel for it’s fabulous and friendly service with a smile. It is close to a lot of activities in that area. Thank You, for a wonder stay for weary travellers. A+++
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Date of stay: January 2020
Response from Ross M, Manager at Regal Palms Resort
Responded 4 Jan 2020
thank you so much for taking the time to write such a genuine review. We are delighted to hear how much you enjoyed your stay and would love to welcome you back in the future. Kind regards Paul Manager
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sandra m wrote a review Jan 2020
Gold Coast, Australia29 contributions14 helpful votes
Stayed 3 nights in the 2 bedroom apartment (Unit 1) and thoroughly loved the room and the resort. We would love to have been able to take everything with us for the rest of our 10 day holiday. The apartment was super clean (and I’m fussy about this), the room had everything you could want including a huge spa with bifold windows opening into a courtyard, big tvs in every room, cable channels, free dvds, heated pool, gym, free bike hire, milk and cookies on arrival, fantastic bathroom products right down to the bath salts. The owners/managers obviously care about the property and pay attention to every detail. Everything is well maintained, clean and like new (that’s if it isn’t new). The resort is very quiet (and our room was right outside the pool and BBQ area) but also
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Date of stay: December 2019
Response from Ross M, Manager at Regal Palms Resort
Responded 4 Jan 2020
Thank you so much for the wonderful comments, we will pass on your comments to all the team, we would love to welcome you back and show you the new editions to our facilities. (opening early 2020) We hope you enjoy the rest of your trip kind regards Paul Manager
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US$124 - US$170 (Based on Average Rates for a Standard Room)
regal palms 5 star city hotel rotorua
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New ZealandNorth IslandBay of Plenty RegionRotorua DistrictRotorua
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