We were expecting more but on reflection probably got what we paid for. The service is poor re interest and warmth and reception stunk of curry. The room is very small and basic and you hardly have room to move around the bed. The kitchen has a hob and mircrowave and an old fridge. The shower and toilet is tiny and the walls are like paper. The bed and pillows whilst clean were very uncomfortable but the worst is the heat and flies. There is a fan fixed to the wall but on the highest setting cannot be felt on the bed and as you have to shut the windows as they are infiltrated by trout flies so you are damned if you do and damned if you don't. To then have to pay ¢NZ 2 for a tiny milk and the wifi is weak and limit both in terms of speed and stability and usage is cent pinching.…
Nice place and good facilities! All you need for families: children area, hot pool for adultes, swimming pool, lake, etc. You can also make your own hot pool at the lake. Be carreful, it could be really hot!
I came to check in, granted and hour and half early, however understood there was a charge and happy to pay, campervans typically leave at 10am and could see plenty of empty spaces. Dawn, who initially served us was very rude would not let me finish my sentence, I could not even ask her anything, she and raised her voice at me and told me to leave in front of other customers it was horrible and I just wanted to cry. We did not want to return back, but we had already paid and had little choice. Then to top it all off, a family parked their campervan the wrong way so we had no grass area to sit outside, not the campgrounds fault but it made our already bad experience worse.
Cancelled our remaining two nights after the first. Checked in (having paid through Expedia), then decided we wanted a bathroom in our (very basic) room. We were asked to pay ANOTHER 300 dollars for three nights, despite having spent 5 minutes on site!!! We had to stay the first night as we had to put the baby to bed. We decided to check out after one night and spend our money elsewhere and got a private spa and private bathroom for an extra 20 dollars a night. The internet is 300mb free and then a payment. Everything comes with an additional charge. We feel it was not clear that our room did not come with bathroom when we booked... not something I usually check, does this room have a toilet or shower...?)
The good: great location, easy to get to beach, nice layout, great hot tubs. The bad: very unhelpful staff and it felt like they wanted to charge us at every turn: they wanted a deposit to use 5 clothespins, Said it costs $5 to help us after hours when we were asking for change to use the washing machines. The worst was that they opened the kitchen more than an hour late with about 20 guests waiting and trying to get them to open it.