Nice room. Comfy bed. Clean and tidy. Need a car as away from shops etc. Busy road so was noisy but double glazed windows helped. Big spa bath. No tissues. No bubbles for bath. Bathroom floor needed a degrease. Was a bit slippery. Managers were new but seemed nice and helpful. But overall good. I would stay again
Fantastic facilities and lovely room with everything you need. Such a comfortable bed & lovely decor. Loved having the spa in our room and frid the realise this when booking so it was a real treat. Friendly staff and thank you for being so flexible with our checkout time. We will definitely be back!!
If you want a relaxing weekend away this is a must. Beautiful quite rooms. Beautiful staff that make sure you are happy and have everything thing you need and are very accommodating Very highly recommended. Will be back.
Awesome hosts, very helpful and friendly. Great facilities. The breakfast service was great and the food was always hot and fresh. The spa was clean and easy to use. Good spot to use as a base for the various activities around Rotorua. We will definitely be back for more.
Lovely room , better then the photos provided, beautiful spa , nice and quiet, they have done an amazing job , the owners are lovely and helpful , would happily stay again. Very close to town. Breakfast menu has a good selection , comfy beds also
I truly thought that the Silver Fern had just been remodeled. It is spotlessly clean. Very comfortable large room, with a table and chairs outside to relax at in the sun. Price very reasonable for this grade of accommodation. Proprietors very friendly and professional. I have stayed in motels all over the world, including Rotorua and the rest of NZ, and the Silver Fern is right up there with the best.
I spent 2 nights at SilverFern as a solo getaway and spa pamper. The spa massages and facials were professional and worth every penny. There was a wide range of breakfasts to choose from which were delivered to your door at your chosen time. Having a spa bath in the suite was wonderful! There was good hot water pressure. The suite was tidy, clean and had all the amenities you would need. My privacy was respected and the staff were very friendly! Highly recommend!
Hadn’t stayed here before but looked good online. Found the customer service great and they accommodated some things I asked for in my booking request. They also accommodated an extra night less than 24 hours in advance so that was amazing. There was an odd selection of TV channels available in the lounge, and the channels in the bedroom where the TV worked were different again. That TV had a problem but was fixed on reporting. The TV in the other bedroom just did’t work - sound with no picture. They said they fixed it but they didn’t and were surprised when I raised it again. Stayed for 3 nights and had to complain about bed making after first night - pulled up the covers rather than make the bed up! On the plus side was location, parking, spa bath in suite and the best massage I have ever had in the spa - absolutely outstanding; I felt great afterwards. Other than that, decor was average and the hob din’t work on arrival - fixed after complaint.…
Lovely decor, comfortable bed and quality linens. The suite had everything we needed including our own private spa bath. Great to relax in after a day mountain biking. Extremely helpful owners who happily placed our e bikes in secure storage overnight. Thank you Josephine and Clinton for providing such a wonderfully clean, well equipped and well presented property. We look forward to experiencing your day spa on our next visit.
Went to Rotorua to celebrate 61st Valentines day. This motel was perfect. Staff extremely helpful,the unit had top class everything. King size bed plenty of room,great spa and to top it off a real kiwi farmers breakfast delivered hot by someone who really knows how to cook bacon. Thank you so much. We will be back
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