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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Rydges Rotorua
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#25 of 89 hotels in Rotorua
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Bronze level
Rotorua is the perfect destination to warm up in, whatever the season. Relax in geothermal hot springs or explore the Redwoods mountain bike trails. The weather in Rotorua means you can stay active all year round with plenty of activities to entertain. Rydges Rotorua is situated on the edge of the beautiful Whakarewarewa Forest. The hotel is a great base for families and adventurers to explore. For parents, relax and have a holiday with the kids. Kids Stay & Eat Free and we have the Play Zone. Our VIK (Very Important Kids) get a free wristband on arrival which gives deals for kid friendly activities around Rotorua. We are the closest hotel to the famous Rotorua mountain bike and cycling trails. After a day exploring, you can use our purpose-built bike wash and secure storage facilities. We have plenty of on-site car parking. Reward yourself with a dip in our geothermally heated pool or enjoy a garden spa.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kids' meals
Taxi service
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English
Location
Full view
71Somewhat walkable
Grade: 71 out of 100
257Restaurantswithin 10 km
77Attractionswithin 10 km
Contact
10 Tryon Street Whakarewarewa, Rotorua 3010 New Zealand
Getting there
Car HireSee all Rotorua car hire
1264Reviews16Q+A100Room tips
Reviews
Traveller rating
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Popular mentions
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Most Recent
We have been here a few times as whānau (family) and have enjoyed ourselves each time. Most staff are friendly and approachable, facilities are great especially if you have children. Love the lounge area where you can meet up with friends and just chat. If you want some family fun - choose Rotorua Holiday Inn.
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Date of stay: April 2022
Rooms
Cleanliness
Service
Room Tip: Prefer the rooms on the south side - better quality and more room.
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Helpful
Response from Maureen Gray, Other at Rydges Rotorua
Responded 20 Apr 2022
Hi TKAA1234 Thanks for choosing us for your whanau base in Rotorua. Regards Maureen
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Hotel's Favourite
Late review from last year 2021 We have stayed here couple of times and with group of cousins. Great family hotel nice buffet breakfast Good location. Games room kids loved!! Decent size rooms bathroom. Pool is just the right size & spas Look forward to coming bk.
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Date of stay: February 2021Trip type: Travelled with family
Helpful
Response from Maureen Gray, Other at Rydges Rotorua
Responded 27 Jan 2022
Hi Jakk1324 Thanks for your review, we are all back in RED alert level now so no more buffets for a while. It's great just having families enjoying time together. Regards Maureen
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I was impressed with the staff at this hotel. Very friendly and helpful, which is always a great start to your stay. Rooms are a decent size, although the shower doubles as a bath in my room (319), so if you have mobility issues, just check whether you have a walk in shower or the set up I had. The rooms themselves are nice and clean. The breakfast had really good variety. Price was OK considering it is school holidays. Prices were in line with similar hotels in Rotorua.
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Date of stay: January 2022
Value
Service
Sleep Quality
5 Helpful votes
Helpful
Response from Maureen Gray, Other at Rydges Rotorua
Responded 9 Jan 2022
Hi Robw1407 Thanks for choosing to stay with us in Rotorua. We appreciate your feedback, especially regarding our staff. Thanks Maureen
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Pretty standard Holiday Inn let down by inadequate heating in the room (512). I was cold the whole time despite the heating set to max. It was 7 C (45 F) outside. I didn't have time to change rooms (busy business schedule) but complained the next morning. I did not even get an apology, let alone any redress.
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Date of stay: August 2021Trip type: Travelled on business
Value
Service
Sleep Quality
Room Tip: Think about another hotel if it's cold.
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Helpful
Response from Maureen Gray, Other at Rydges Rotorua
Responded 8 Aug 2021
Hi Robert F Thank you for providing feedback on your recent stay. I'm sorry that you were cold during your stay, had our team been made aware of this they would have fixed the issue, provided additional heating, or offered to move you to another room. If we are not made aware of issues there is little we can do after the event except apologise and ensure it is fixed for the next guest. Regards Maureen
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Great stay...used the gym as a family every day. Heated pool and spas used every day too. Friendly staff, had adjoining rooms to accommodate 5 of us. Loved it and can't wait to go back. Had dinner once which was good, didn't rave on the breakfast but sure it was fine for most people.
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Date of stay: July 2021Trip type: Travelled with family
Helpful
Response from Maureen Gray, Other at Rydges Rotorua
Responded 25 Jul 2021
Hi 823shereeh Thanks for choosing Holiday Inn for your family getaway and for sharing your experience. Regards maureen
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We really enjoyed our stay here. Sandeep , from front desk and f and b was brilliant to deal with and very helpful. He went out his way to help us find information when we needed it. Playzone was also great and the hot pools were top notch. Thank you holiday inn rotorua
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Date of stay: July 2021Trip type: Travelled with family
Helpful
Response from Maureen Gray, Other at Rydges Rotorua
Responded 15 Jul 2021
Hi Itsateenworld We appreciate your feedback about one of our team members. Regards Maureen
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Superb service throughout! Beds super comfy. Family friendly. Chapman’s Restaurant excellent - kids eating free with an adult - and excellent fare. Such a lovely break. Thank you! Cleanliness was also excellent, hot pool and spa a treat too.
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Date of stay: June 2021Trip type: Travelled with family
Helpful
Response from Maureen Gray, Other at Rydges Rotorua
Responded 15 Jul 2021
Hi Hilary Jean Thanks for sharing your experience. I hope we can welcome you back to Rotorua again. Regards Maureen
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Had a great time at the Rotorua Holiday inn. Such great customer service on check in. Rooms were sparkling clean. Pool is great. Really good for the kids. We had buffet breakfast which was nice. Highly recommend for family's..
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Date of stay: May 2021
Rooms
Cleanliness
Service
Helpful
Response from Maureen Gray, Other at Rydges Rotorua
Responded 11 May 2021
Hi 371bridgets Thanks for taking the time to provide a review of your recent stay with us in Rotorua. We appreciate your feedback. Regards Maureen
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We stayed in interconnecting rooms as a family of 4. The overall experience was faultless and really enjoyable. Check in was seemless and the room was ready when we arrived The Pool was a real hit with the kids The gym while small was perfectly adequate, clean and modern The breakfast was great and the kids really enjoyed this The staff had set up a games room for the school holidays Overall a wonderful experience and as a Spire IHG member thanks to all the staff for a job well done. We will be back here.
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Date of stay: April 2021
Location
Service
Sleep Quality
Room Tip: Interconnecting for families is great!
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1 Helpful vote
Helpful
Response from Maureen Gray, Other at Rydges Rotorua
Responded 2 May 2021
Hi Matt D Sounds like your family had a great holiday break. We appreciate your feedback. Regards Maureen
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Darrell B wrote a review Apr 2021
Feilding, Manawatu-Wanganui, New Zealand42 contributions21 helpful votes
Had some ups and downs at the Holiday Inn. The check- in had no idea of the inclusions with our booking. We had breakfast, restaurant credit and the Redwoods walk. Took them ages to sort it and no apology for mucking us around. The room was small but was great having opening doors to the balcony and a lovely view of Whakarewarewa. We decided to use our restaurant credit for a beer and a snack. This was hands down the worst food I have ever been served. After waiting 90 minutes for our food it was a disaster. A $23 margarita pizza was just cheese and tomato sauce. I picked up a slice and it all fell off onto the plate. It was another $23 for a bowl of wedges. They were dry and barely edible. We also had a $27 bowl of salt and pepper squid. Tasted like battered mush. We forced ourselves to eat because we were starving and it was 9.30pm. I also had a glass of the house sauvignon blanc. Another mistake. It tasted like kerosene. Tried the pool but it was full of kids doing bombs despite a sign saying no diving or jumping. Definitely will not try again despite being a really good deal!…
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Date of stay: April 2021
Value
Service
Sleep Quality
Helpful
Response from Maureen Gray, Other at Rydges Rotorua
Responded 6 Apr 2021
Hi 367DarrellB I'm sorry that your arrival and stay was not a seamless relaxing experience. The package you booked on is a new offering and had not been fully loaded onto our property management system, and should not have been available for a busy period such as Easter. I have shared your feedback regarding the food items you ordered with our kitchen team. Regards Maureen
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PRICE RANGE
US$106 - US$139 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn rotorua hotel rotorua, heritage hotel rotorua, rotorua heritage hotel
FORMERLY KNOWN AS
Heritage Rotorua
LOCATION
New ZealandNorth IslandBay of Plenty RegionRotorua DistrictRotorua
NUMBER OF ROOMS
203
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Claim Your Listing Frequently Asked Questions about Rydges Rotorua
Which popular attractions are close to Rydges Rotorua?
Nearby attractions include Te Puia (0.7 km), Whakarewarewa - The Living Maori Village (0.2 km), and New Zealand Maori Arts and Crafts Institute (0.7 km).
What are some of the property amenities at Rydges Rotorua?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Rydges Rotorua?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Rydges Rotorua?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Rydges Rotorua?
Conveniently located restaurants include Ciabatta Cafe and Bakery, Matai Restaurant, and Chapman's Restaurant.
Are there opportunities to exercise at Rydges Rotorua?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Rydges Rotorua have an airport shuttle?
Yes, Rydges Rotorua offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Rydges Rotorua?
Yes, dry cleaning and laundry service are offered to guests.
Does Rydges Rotorua offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Rydges Rotorua?
Many travellers enjoy visiting Tamaki Māori Village (2.6 km), Te Puia (0.7 km), and Whakarewarewa - The Living Maori Village (0.2 km).