We have been here a few times as whānau (family) and have enjoyed ourselves each time. Most staff are friendly and approachable, facilities are great especially if you have children. Love the lounge area where you can meet up with friends and just chat. If you want some family fun - choose Rotorua Holiday Inn.
Late review from last year 2021 We have stayed here couple of times and with group of cousins. Great family hotel nice buffet breakfast Good location. Games room kids loved!! Decent size rooms bathroom. Pool is just the right size & spas Look forward to coming bk.
I was impressed with the staff at this hotel. Very friendly and helpful, which is always a great start to your stay. Rooms are a decent size, although the shower doubles as a bath in my room (319), so if you have mobility issues, just check whether you have a walk in shower or the set up I had. The rooms themselves are nice and clean. The breakfast had really good variety. Price was OK considering it is school holidays. Prices were in line with similar hotels in Rotorua.
Pretty standard Holiday Inn let down by inadequate heating in the room (512). I was cold the whole time despite the heating set to max. It was 7 C (45 F) outside. I didn't have time to change rooms (busy business schedule) but complained the next morning. I did not even get an apology, let alone any redress.
Great stay...used the gym as a family every day. Heated pool and spas used every day too. Friendly staff, had adjoining rooms to accommodate 5 of us. Loved it and can't wait to go back. Had dinner once which was good, didn't rave on the breakfast but sure it was fine for most people.
We really enjoyed our stay here. Sandeep , from front desk and f and b was brilliant to deal with and very helpful. He went out his way to help us find information when we needed it. Playzone was also great and the hot pools were top notch. Thank you holiday inn rotorua
Superb service throughout! Beds super comfy. Family friendly. Chapman’s Restaurant excellent - kids eating free with an adult - and excellent fare. Such a lovely break. Thank you! Cleanliness was also excellent, hot pool and spa a treat too.
Had a great time at the Rotorua Holiday inn. Such great customer service on check in. Rooms were sparkling clean. Pool is great. Really good for the kids. We had buffet breakfast which was nice. Highly recommend for family's..
We stayed in interconnecting rooms as a family of 4. The overall experience was faultless and really enjoyable. Check in was seemless and the room was ready when we arrived The Pool was a real hit with the kids The gym while small was perfectly adequate, clean and modern The breakfast was great and the kids really enjoyed this The staff had set up a games room for the school holidays Overall a wonderful experience and as a Spire IHG member thanks to all the staff for a job well done. We will be back here.
Had some ups and downs at the Holiday Inn. The check- in had no idea of the inclusions with our booking. We had breakfast, restaurant credit and the Redwoods walk. Took them ages to sort it and no apology for mucking us around. The room was small but was great having opening doors to the balcony and a lovely view of Whakarewarewa. We decided to use our restaurant credit for a beer and a snack. This was hands down the worst food I have ever been served. After waiting 90 minutes for our food it was a disaster. A $23 margarita pizza was just cheese and tomato sauce. I picked up a slice and it all fell off onto the plate. It was another $23 for a bowl of wedges. They were dry and barely edible. We also had a $27 bowl of salt and pepper squid. Tasted like battered mush. We forced ourselves to eat because we were starving and it was 9.30pm. I also had a glass of the house sauvignon blanc. Another mistake. It tasted like kerosene. Tried the pool but it was full of kids doing bombs despite a sign saying no diving or jumping. Definitely will not try again despite being a really good deal!…
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