Novotel Rotorua Lakeside
Lake End, Tutanekai Street, Rotorua 3010 New Zealand
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US$209
Free cancellation until 25/12/22
Reserve now, pay at stay
US$208
Free cancellation until 24/12/22
US$170
Expedia.comUS$209
PricelineUS$208
Hotels.comUS$209
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Dining (33)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#33 of 89 hotels in Rotorua
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders GreenPartner
Centrally located on the shores of Lake Rotorua, Novotel Rotorua Lakeside featuring a buffet restaurant, a fitness Centre, geothermal spa, hot pools and 11 meeting rooms. Novotel Rotorua is in the heart of the city and provides guests with easy access to shopping, dining and entertainment outlets. Guests can relax with a walk around the lake, enjoy the hotels free geothermal spa pools or exercise in the well-equipped fitness Centre or enjoy a fun day with the many activities on offer in Rotorua. Atlas Café and Restaurant offers buffet breakfast and dinner. Clarks Bar offers a bar snack menu, specialty cocktails, local beers and wine and an extensive range of spirits All 199 air-conditioned rooms have a 42-inch flat-screen TV with cable channels. Each room includes a large work desk, ironing facilities, tea and coffee making facilities. Novotel Rotorua is a 10 min walk to the Polynesian Spa, 5 min walk to QE Health Wellness & Spa and a short drive too many adrenaline rushed activities and geothermal sites.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Children's television networks
Electric vehicle charging station
Car park
Paid wifi
Hot bath
Pool / beach towels
Swimming pool toys
Indoor pool
Heated pool
Saltwater pool
Plunge pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Bowling offsite
Canoeing offsite
Raquetball offsite
Squash offsite
Tennis court offsite
Children Activities (Kid / Family Friendly)
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
Outdoor furniture
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Refrigerator
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Interconnected rooms available
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Green
Languages Spoken
English, Spanish, Chinese, Afrikaans and 3 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
69Restaurantswithin 0.5 km
10Attractionswithin 0.5 km
Contact
Lake End, Tutanekai Street, Rotorua 3010 New Zealand
Getting there
Car HireSee all Rotorua car hire
3174Reviews16Q+A100Room tips
Reviews
Traveller rating
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- 1,332
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- 77
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The staff were friendly upon arriving. We were assigned someone to help us managed our seminar. The morning of the seminar the room was set up and we had access from 7am. The person we were assigned didn’t know how to set up the audio and visuals, and then we were told the laptop we were using was not compatible with there system. This created much difficulty for us to transfer all out data to a new Laptop while our delegates patiently waited. I was somewhat disgruntled with the availability of staff knowledgeable in that area.
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Date of stay: June 2022Trip type: Travelled on business
Helpful
Response from Edward Judd, General Manager at Novotel Rotorua Lakeside
Responded 1 week ago
Kia ora cinnamonjazz, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. I apologize for this inconvenience.
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Stayed 3 nights Rm440 (not a Lakeview Room so be sure to ask for one) for seminar. Excellent standard of accommodation inc. room size, bed comfort, pillows, cleanliness and staff professionalism. Great location plenty of eateries just adjacent in “Eat Street” a closed boulevard with international eateries. Great bar in the restaurant with live music and atmosphere. Nice well maintained interiors with large comfortable lobby in international style with tasteful Māori highlights.
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Date of stay: June 2022Trip type: Travelled on business
Room Tip: There is a great spa and naturally heated pool in the hotel. About 15-20mins from Airport (NZD...
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Helpful
Response from Edward Judd, General Manager at Novotel Rotorua Lakeside
Responded 1 week ago
Kia ora pritchard8024, Thank you for your amazing review. It was a pleasure to welcome you to our hotel. We hope to see you again soon
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We always enjoy our stay here. The hotel is close to town and restaurants. We found, as usual, the room was spotless and comfortable. At the reception, the staff were friendly and helpful. We will certainly stay here again.
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Review collected in partnership with Accorhotels.com
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Edward Judd, General Manager at Novotel Rotorua Lakeside
Responded 4 weeks ago
Kia ora 844virginias, WOW Thank you for such an amazing review! See you next time.
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Staff are friendly and helpful. Rooms are a bit tired and windows were covered in pigeon pooh so the lake view was obscured .. lol Really noisy quests on the Saturday night we stayed but that’s not the hotels fault. A movie we selected to watch on the tv in the room had no sound and the hotel were not able to do anything about it because they would have to call a maintenance person not located at the hotel. I was not able to use my ACCOR points on check out for some reason so they was a little frustrating. Up until this last trip I enjoyed staying here. We have decided to try somewhere else next time.
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Review collected in partnership with Accorhotels.com
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Edward Judd, General Manager at Novotel Rotorua Lakeside
Responded 4 weeks ago
Kia ora osbornj994, Thank you for your great review. We certainly appreciate your clear pros and cons of the hotel. We hope to see you in future.
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Stayed for one night. It’s a very nice hotel, and customer service from all the staff is amazing. Due to a habit I need a fan to sleep regardless of the temperature or weather so I always carry mine wherever I go. Sadly it stopped working at 3:00am so I called reception to request one- they didn’t have any. Then I asked for ear plugs- didn’t have any. In the morning I called reception again to get some Panadol - didn’t have any. Bit disappointing I must say.
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Date of stay: May 2022Trip type: Travelled as a couple
Helpful
Response from Edward Judd, General Manager at Novotel Rotorua Lakeside
Responded 4 weeks ago
Kia ora Velvon, Thank you for taking the time to write a review, yes unfortunately we are not in a position to give our guests Panadol and unfortunately we do not have fans or earplugs available.
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This is a lovely hotel but I think covid has knocked it. Huge empty foyer feels like they are moving out, no plants , no flowers on the desk, a bit sad. Staff were great, helpful and friendly. We booked for one night but stayed two as the location was great for us and staff lovely. Great Lake views. Rooms clean but a little tired, stained carpets, chipped sink in vanity. Restaurant was buffet style, meats were cheap and tough. Salads and seafood was nice. Generally fresh and well presented but nothing kept at safe temperatures. Your health and safety team should be monitoring this better. Good selection of wines and nice touch with live music in the bar. We will definitely go again and hope they have recovered some from the covid depression.
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Date of stay: May 2022Trip type: Travelled as a couple
Helpful
Response from Edward Judd, General Manager at Novotel Rotorua Lakeside
Responded 4 weeks ago
Kia ora LEANNEL78, Thank you for taking the time to offer feedback on your stay with us at the Novotel Rotorua Lakeside. It is with feedback from our guests that allows us to improve our product and service. Look forward to your next stay.
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My husband and I stayed here for a night and it was just ok. Nothing great. It just has an old, depressed feel to it. The carpet was pretty grotty. Desperately needs a new paint job and new beds. They really need to sort out the parking. We couldn't find a carpark because everyone going to Eat Street across the road was parking in the hotel carpark. Some kind of boom gate with room key access would solve this. The breakfast the next morning was really good though. One of the best buffet breakfasts we've had. Probably wouldn't stay here again.
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Date of stay: May 2022Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from Edward Judd, General Manager at Novotel Rotorua Lakeside
Responded 4 weeks ago
Kia ora Kezzaj17, Thank you for your great review. We certainly appreciate your clear pros and cons of the hotel. We are pleased you enjoyed your stay and we look forward to welcoming you back again next time.
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Great staff great location , amazing views , comfy beds and wonderful food. I started with great staff, as they are incredibly friendly. Fellow guests can I encourage you to take time to find out the names if the staff and thank them for doing a good job. Dave who checked us in, Shawn who was front of house at night restaurant , leisel (hope I spelt it right) chef and Angalica also a Chef were so helpful and friendly. Lots of others were also and I’m not singling these ones out but just highlighting all staff have names, thank them, by name. They do a great job . Thanks team for a great stay and a wonderful surprise upgrade also. Wow!!
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Date of stay: May 2022Trip type: Travelled on business
Helpful
Response from Edward Judd, General Manager at Novotel Rotorua Lakeside
Responded 18 May 2022
Kia ora rangiorachap, Thank you for your fantastic review, our staff truly appreciate you taking the time to acknowledge them. They all work extremely hard to provide a great guest experience and it is pleasing to see they have achieved this. We look forward to your next stay.
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Really enjoyed our stay.So easy to get around. Very family friendly city.Loved the new lakeside park.Everything you might want to do within a 5-30 minute drive. Some great walks/bike trails,the Redwoods a must. History of the Tarawera eruption/Buried village. So much to do,so little time.All the staff we met were very professional/friendly and made our stay a pleasure.
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Review collected in partnership with Accorhotels.com
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Edward Judd, General Manager at Novotel Rotorua Lakeside
Responded 10 May 2022
Kia ora Howarth, I am very pleased to read such a positive feedback and to know that you enjoyed all aspects of your stay is everything we want when our guests stay with us. I will make sure to pass on your feedback to the team members and we hope to welcome you again very soon.
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Many thanks for a fantastic time at your great hotel. Our family loves your hotel with great views. We love the jym and natural hot water spas. Very relaxing The staff were all very helpful and did their best to make our stay very enjoyable. They were all most helpful and kind.
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Review collected in partnership with Accorhotels.com
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Edward Judd, General Manager at Novotel Rotorua Lakeside
Responded 27 Apr 2022
Kia ora kevinhilliam, Thank you for taking the time to review our hotel, I am so pleased to see you enjoyed your time with us! We look forward to your next visit.
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PRICE RANGE
US$107 - US$152 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel rotorua lakeside hotel rotorua, accor rotorua lakeside, rotorua novotel
LOCATION
New ZealandNorth IslandBay of Plenty RegionRotorua DistrictRotorua
NUMBER OF ROOMS
199
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Claim Your Listing Frequently Asked Questions about Novotel Rotorua Lakeside
Which popular attractions are close to Novotel Rotorua Lakeside?
Nearby attractions include Fancy Meow Cat Cafe (0.3 km), St. Faith's Anglican Church (0.4 km), and Eat Street (0.2 km).
What are some of the property amenities at Novotel Rotorua Lakeside?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel Rotorua Lakeside?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Novotel Rotorua Lakeside?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Rotorua Lakeside?
Yes, free parking, a parking garage, and street parking are available to guests.
What are some restaurants close to Novotel Rotorua Lakeside?
Conveniently located restaurants include EL Mexicano Zapata Cantina, Ali Baba's Tunisian Cuisine, and Gelato Mio Ice Cream.
Are there opportunities to exercise at Novotel Rotorua Lakeside?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Novotel Rotorua Lakeside located near the city centre?
Yes, it is 0.5 km away from the centre of Rotorua.
Are any cleaning services offered at Novotel Rotorua Lakeside?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Rotorua Lakeside offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Rotorua Lakeside?
The staff speaks multiple languages, including English, Spanish, Chinese, Hindi, Thai, Filipino, and Afrikaans.