Novotel Rotorua Lakeside
Lake End, Tutanekai Street, Rotorua 3010 New Zealand
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About
#51 of 195 hotels in Rotorua
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Centrally located on the shores of Lake Rotorua, Novotel Rotorua Lakeside featuring a buffet restaurant, a fitness Centre, geothermal spa, hot pools and 11 meeting rooms. Novotel Rotorua is in the heart of the city and provides guests with easy access to shopping, dining and entertainment outlets. Guests can relax with a walk around the lake, enjoy the hotels free geothermal spa pools or exercise in the well-equipped fitness Centre or enjoy a fun day with the many activities on offer in Rotorua. Atlas Café and Restaurant offers buffet breakfast and dinner. Clarks Bar offers a bar snack menu, specialty cocktails, local beers and wine and an extensive range of spirits All 199 air-conditioned rooms have a 42-inch flat-screen TV with cable channels. Each room includes a large work desk, ironing facilities, tea and coffee making facilities. Novotel Rotorua is a 10 min walk to the Polynesian Spa, 5 min walk to QE Health Wellness & Spa and a short drive too many adrenaline rushed activities and geothermal sites.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Children's television networks
Electric vehicle charging station
Car park
Paid wifi
Hot bath
Pool / beach towels
Swimming pool toys
Indoor pool
Heated pool
Saltwater pool
Plunge pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Bowling offsite
Canoeing offsite
Raquetball offsite
Squash offsite
Tennis court offsite
Children Activities (Kid / Family Friendly)
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
Outdoor furniture
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Refrigerator
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Interconnected rooms available
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Bay View
Languages Spoken
English, Spanish, Chinese, Afrikaans and 3 more
Location
98Great for walkers
Grade: 98 out of 100
66Restaurantswithin 0.5 km
9Attractionswithin 0.5 km
Lake End, Tutanekai Street, Rotorua 3010 New Zealand
Getting there
Car HireSee all Rotorua car hire
3239Reviews17Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
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I stay here regularly for business and it never disappoints. Rooms are comfy and quiet, some of them I have stayed in are a little dated, but they are fine for my purpose. The breakfast is just fine with lots of choice. Great location, handy to Eat Street and to the lake. Don't expect the Ritz, but it is value for money.
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Date of stay: November 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Go for 3rd, 4th, or 5th floor, odd number room. They face the lake.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Pretty much what you expect from a Novotel. The room was pretty average, but had everything you needed (kettle etc), the bathroom was a bit grim though, not dirty just a bit tired. The whole place is a bit dated. Breakfast was ok, cooked food was nice and the fresh juicer was a really nice addition, although could have done with providing proper coffee for free (i.e. espressos etc) rather than just filter and a better range of pastries. Location is good for getting to walk around the lake and you're near a good range of restaurants and the ice cream shop, although a bit far from the centre. Quite conference hotel vibes. The thing which makes this hotel special is the geothermal hot springs spa/pools which are awesome! They have 3 individual pools which are geothermally heated, as well as a cold plunge pool, central larger warm pool and a jacuzzi. So good for a relax and unwind and free for guests - totally loved this experience. The changing rooms were nice and modern, and the pool area feels very classy. Not particularly kid friendly though.…
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
A mixed experience On the positive side; excellent location close to lake and park, eat street and cafes Public areas , bar and conference facilities are excellent; thoroughly enjoyed two nights in bar and able to sit comfortably in nice environment, great bar tender, and good options of bar food too Bed very comfortable and lovely lake view, albeit fairly small room On ground floor is indoor thermal pools-fairly tired, tiles missing, needs updating but still nice to have this facility, didn't use gym but looked modern and well equipped Negative: grumpy check in ( second time this has happened); very tired room particularly carpet in folds and very old bathroom with shower above bath, not very clean lifts or corridors Expensive for the quality of room but redeemed by nice public areas; think parking is now an extra cost as well …
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Date of stay: November 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Well situated near restaurants and cafes and a lake side spot makes it an excellent choice for a stay in Rotorua. The beds were so comfy, fresh milk available in the mini bar too. The only let down was the shower which wasn’t exactly powerful! The hotel has a fully equipped gym and a pool although we didn’t take advantage of them. Parking is free on the road side in front of the hotel which is another plus!
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This very old & tired hotel is not what we were expecting. The room carpet was dirty, stained, & threadbare. the large glass window i was smeared on the inside & dirty - clearly hasn’t been cleaned. The bathroom sink is chipped in 2 places. The mirrored sliding cupboard is also broken & can’t be opened. The fridge is dirty, The public spaces are dirty, the breakfast area cold, the coffee stand is broken and danger of falling over. Awful place.
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Date of stay: October 2023Trip type: Travelled as a couple
Room Tip: Don’t go there
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Old rooms and one star expensive breakfast. Nothing for Gluten Free but fruit. Service is friendly. Rooms and amenities are clean. There are things like gym etc but e don’t use them. There extends does have a good view. It just doesn’t pull off the luxury it charges you for.
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Date of stay: October 2023Trip type: Travelled with friends
Room Tip: You have to pay $30 to park!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Have been in Novotel Lakeside many times as Accor Plus member, but this stay wasn’t as good as before. Used to have prior checking desk in for members but now all waiting in the queue. Used to have “back home “ feeling when checking in, but now just professionally greeted as expected in any other hotels and motels. Used to have one welcoming drinking per adult per day, even we received drinkings for the kids when we visited after Covid which was very touching, but now just one per adult per stay. Used to have nice and clean room, but now there’s leftover food and dishes outside my room when we opened the door, and dusty vent in the bathroom, told the front desk showing the picture, she was shocked but nothing happened afterwards. The dinner was ok but less variety, no more fresh cooked steaks/salmons upon requested as before, no sprinkles for the ice cream. Breakfast was the same as experienced at dinner, no mushrooms and just canned tomatoes, no fresh cooked eggs as requested and no omelette. Checking out was slow, as we were in the rush to next activity, I paid and settled the bill as hotel request and asked the final bill being emailed to me, and I am still waiting the final bill. I wonder what is the value as Accor Plus membership now? Talked to another person beside the pool, we are all agreed that the price is going up which is understandable, but the quality is dropping which is not good at all. 作为Accor Plus会员去过Novotel Lakeside很多次，但这次住宿没有以前那么好。以前有会员优先的登记台，但现在大家都在队列中等待。曾经在办理入住手续时有“回家”的感觉，但现在只是在任何其他酒店和汽车旅馆都会进行的专业问候。过去，每个成年人每天有一杯欢迎饮料，甚至我们在新冠疫情后参观时也收到了孩子们的饮料，这非常感人，但现在每个成年人每次入住只有一杯。以前有漂亮干净的房间，但现在当我们打开门时，我房间外面还有前面客人吃剩的食物和盘子，浴室里的排风口布满灰尘，我告诉前台并展示照片，她很震惊，但之后什么却都没发生。晚餐还可以，但种类较少，不再像以前那样根据客人要求而现场烹饪的牛排/鲑鱼，孩子的冰淇淋也没有以前的有的糖碎。早餐和晚餐时一样普通，没有蘑菇，只有罐装西红柿。结账的时候很慢，我急于赶往下一个活动，所以按酒店要求付了款，但我仍在等待通过电子邮件发送给我的最终账单。我想知道现在作为Accor Plus会员的价值是什么？和游泳池旁边的另一个人谈过，我们都同意价格正在上涨，这是可以理解的，但质量正在下降，这一点都不好。…
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Date of stay: October 2023Trip type: Travelled with family
Room Tip: Compare this hotel with others before booking.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Edward Judd, General Manager at Novotel Rotorua Lakeside
Responded 9 Oct 2023
Kia Ora Thank you for your detailed feedback about your recent stay at our Novotel Lakeside hotel. We appreciate your loyalty as an Accor Plus member and your candid insights into your experience. We're sorry to hear that you didn't find your stay as enjoyable as in the past. Your comments regarding the changes in member benefits, room cleanliness, dining options, and check-out experience are duly noted. We understand the importance of maintaining high standards and providing a seamless experience for our guests, and we apologize for any lapses you encountered during your stay. Your feedback is invaluable in helping us improve our services and facilities, and we will take your comments into consideration as we continue to enhance our offerings. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience. Your loyalty is important to us, and we aim to ensure that your future stays meet your expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice hotel aptly located close to downtown area, as well as the lake and Eat Street. Rooms were a bit dated but I really enjoyed my stay. Went as part of a business meeting and the food was really good. Would definitely recommend!
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Edward Judd, General Manager at Novotel Rotorua Lakeside
Responded 9 Oct 2023
Kia Ora! Thank you for choosing our hotel for your business meeting and for taking the time to share your feedback. We're pleased to know that you enjoyed our convenient location and the quality of our food. While our rooms may be a bit dated, we are constantly working to improve and update our facilities to provide a better experience for our guests. We appreciate your recommendation and hope to welcome you back in the future for another enjoyable stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Novotel brand is my go to hotel as it’s usually pretty consistent wherever you are, so you know what to expect. Novotel Rotorua is probably the most rundown I have stayed in, however, the staff were friendly and the food and facilities were on par with other Novotels. We enjoyed the warm pool, spa and geothermal pools - whilst rundown, it was still a bit of fun. Walking distance to Eat Street and there is a fantastic kids playground on the lake edge. Parking is $15/day but it’s just in a open carpark on the side of the building. Try for free street parking first! We had no problems getting street parking both nights. Novotel was “cheap” compared to other hotels in the area and also by Novotel standards and I put that down to how rundown the hotel is…so I would say you get what you pay for and it’s still pretty consistent with other Novotels. We will be back.…
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Date of stay: September 2023Trip type: Travelled with family
Room Tip: Try to get free street parking
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Edward Judd, General Manager at Novotel Rotorua Lakeside
Responded 5 Sept 2023
Thank you for sharing your feedback with us. We appreciate your loyalty to the Novotel brand and your understanding of our consistent standards. We're glad to hear that you enjoyed the friendly staff, food, and facilities, and that the warm pool, spa, and geothermal pools added to your experience, despite the property showing some signs of wear. It's great that you found the location convenient and were able to enjoy nearby attractions like Eat Street and the kids' playground. Your advice about parking is valuable, and we're delighted you found convenient street parking. We appreciate your understanding regarding the pricing and the hotel's condition. We look forward to welcoming you back, and we'll continue to strive for a pleasant and consistent experience on your next visit. Thank you for choosing Novotel Rotorua!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Absolutely terrible. Although the lobby and dining areas were fine, the rooms were appallingly shabby. Our first room had blood stains on the carpet! There was food spilled on the hallway floor which stayed there for two days. The room interiors were so worn and shabby, the area where the fridge was contained had all the MDF framing swollen and discoloured and tiles in the bathroom were chipped. Rooms were not serviced daily. There was no minibar and always a shortage of coffee and tea. The hotel was totally under staffed, always huge queues of people at Reception waiting to complain or ask for things like milk, which was served in odd glass bottles with a tiny bit of milk in the bottom. One of the two lifts was out of service the entire time we were there (several days) and there was no sign of any repair people to fix it. This meant there was always a big wait and large queues for the remaining lift. This hotel has been neglected, is extremely poorly managed and needs a complete refurbishment and new managers that understand what a supposed 4 star hotel is meant to be!…
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Date of stay: March 2023Trip type: Travelled with family
Room Tip: Avoid staying here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Edward Judd, General Manager at Novotel Rotorua Lakeside
Responded 5 Sept 2023
We're truly sorry to hear about your negative experience during your stay. What you've described is not reflective of our usual standards, and we sincerely apologize for the issues you encountered, including the condition of your room, the cleanliness concerns, and the overall experience. We take your feedback seriously, and we will address these issues immediately to ensure that such incidents do not happen in the future. Guest satisfaction is our top priority, and we're committed to providing a comfortable and pleasant stay for all our guests. We appreciate your feedback, and we hope you may consider giving us another opportunity in the future to provide you with the experience you deserve. Your satisfaction is important to us, and we'll work diligently to regain your trust.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$138 - US$176 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel rotorua lakeside hotel rotorua, accor rotorua lakeside, rotorua novotel
LOCATION
New ZealandNorth IslandBay of Plenty RegionRotorua DistrictRotorua
NUMBER OF ROOMS
199
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Claim Your ListingNOVOTEL ROTORUA LAKESIDE - Now $180 (Was $̶2̶1̶9̶) - UPDATED 2023 Hotel Reviews & Price Comparison (New Zealand) - Tripadvisor
Frequently Asked Questions about Novotel Rotorua Lakeside
What are some of the property amenities at Novotel Rotorua Lakeside?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel Rotorua Lakeside?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Novotel Rotorua Lakeside?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Rotorua Lakeside?
Yes, free parking, a parking garage, and street parking are available to guests.
Are there opportunities to exercise at Novotel Rotorua Lakeside?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Novotel Rotorua Lakeside?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Rotorua Lakeside offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Rotorua Lakeside?
The staff speaks multiple languages, including English, Spanish, Chinese, Hindi, Thai, Filipino, and Afrikaans.
Does Novotel Rotorua Lakeside have any great views?
Yes, guests often enjoy the harbour view available here.
Is Novotel Rotorua Lakeside accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.