DISTINCTION ROTORUA HOTEL & CONFERENCE CENTRE

This would normally get a 3 or 4 star rating but it has a couple of major problems - internet and staff training/attitude. The wireless internet is the poorest I have seen in many years. Very difficult to get on to and it cuts you off within minutes. I logged on up to 20 times…

Date of stay: March 2019

Response from DistinctionHotels, Manager at Distinction Rotorua Hotel & Conference Centre

Responded 1 week ago

Thank you for taking the time to share your feedback. I was disappointed to read that your experience did not meet your expectations. Please accept my sincere apologies. The issues that you have raised are of concern I have shared your comments with the management team to look into all the areas you have concerns about .We wish for all our guests to enjoy their stay. Please get in touch with me if you would like to discuss this further. I look forward to hear from you. Kind Regards Adrian Mc Inroy General Manager

This hotel was just okay for us. The room itself was a bit dated. There were minor presentation problems such as holes in the curtains, peeling/chipped paint, etc, but it actually had one of the roomier bathrooms compared to other NZ hotels we stayed at. There was no air…

Date of stay: February 2019

Response from DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre

Responded 1 week ago

Hi Stephanie Thank you very much for sharing your recent experience at Distinction Rotorua Hotel. It is a pleasure to read about your visit and to learn that our team were able to help in making the most out of your time in Rotorua . I have shared your comments with the team as I am confident your comments will serve as encouragement as we strive to continuously improve. Thank you once again for your comments and we look forward to the privilege of welcoming you back on your next visit to our beautiful town. Kind Regards Adrian Mc Inroy General Manage

Not Four Stars!

Okay, it's not a one star hotel, but need to try and correct the four stars it has here, which is very misleading. The rooms were very run down, clean, but very run down - grubby walls, threadbare curtains, torn bed bases... Staff were excellent very friendly and helpful. So…

Date of stay: January 2019

Response from DistinctionHotels, Manager at Distinction Rotorua Hotel & Conference Centre

Responded 1 week ago

Thank you for taking the time to write and highlight the issues you faced when you came to enjoy your stay at Distinction Rotorua. Please accept my sincere apologies with regards to the room quality this has been discussed with the team. We understand your frustration and we regret this situation occurred. Once again ,my apologies for the disappointing experience . Kind Regards Adrian Mc Inroy

Rather Shabby

Our room was dingy, we needed the light on even during the day. Trees outside block all light from ground floor rooms. The corridors were poorly lit and the room itself was shabby. We checked out the pool. It wasn't very clean and some of the paving around it was loose. The…

Date of stay: February 2019

Response from DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre

Responded 1 week ago

Thank you for taking the time to share your feedback. I was disappointed to read that your experience did not meet your expectations. Please accept my sincere apologies. The issues that you have raised are of concern I have shared your comments with the management team to look into all the areas you have concerns about .We wish for all our guests to enjoy their stay. Please get in touch with me if you would like to discuss this further. I look forward to hear from you. Kind Regards Adrian Mc Inroy General Manager

Coffee Oasis

A little hidden treasure to go for an excellent coffee in peaceful serene surroundings. Perfect to take my elderly Mum. The young girl on the counter was friendly and welcoming and nothing was too much trouble.

Date of stay: January 2019

Response from DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre

Responded 3 Feb 2019

Hi Wendy Thank you very much for sharing your recent experience at Distinction Rotorua Hotel where we were able to exceed your expectation with our wonderful team. Kind regards Adrian Mc Inroy

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Does this hotel accept Q card as payment?

Sorry I don’t know

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We will be staying at this hotel next February. I see it has Self Serve Laundry facilities. Does anyone know how much it was to us the machines? Thanks. Cyndi from Whitby

HI Cynthia W, the washers and dryers take $2.00 coins each to run a full cycle. Any further queries, please don't hesitate to contact the hotel directly on the reservations email address (unfortunately I can't provide that email address here due to Trip Advisor's rules, but just look up our website) and your questions will be answered quickly, we don't monitor questions on this website.

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How much is the afternoon high tea going for? And is there like a garden setting?

About $11pp (NZD) and you can also add items to your order. You can see the menu on their website...sorry can't post links here