Distinction Rotorua Hotel & Conference Centre
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Distinction Rotorua Hotel & Conference Centre
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Avg. $320 /night, 1/18 - 1/19
$452
per night
$365
per night
$277
per night
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About
#36 of 90 hotels in Rotorua
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
See why so many travellers make Distinction Rotorua Hotel & Conference Centre their hotel of choice when visiting Rotorua. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travellers like you.
Given the close proximity of popular landmarks, such as Rotorua international stadium (0.8 mi) and Te Papaiouru Marae (1.4 mi), guests of Distinction Rotorua Hotel & Conference Centre can easily experience some of Rotorua's most well known attractions.
Guest rooms offer a flat screen TV, and Distinction Rotorua Hotel makes getting online easy as free wifi is available.
You can also take advantage of some of the amenities offered by the hotel, including room service and a concierge. In addition, guests can enjoy a pool and an on-site restaurant during their visit. As an added convenience, there is free parking available to guests.
Rotorua has plenty of seafood restaurants. So when you’re here, be sure to check out popular spots like Golden BBQ Seafood Restaurant, Oppie's Fish & Chips, and Devon Sea Foods, which are serving up some great dishes.
During your visit, be sure to check out popular attractions like Te Puia (0.5 mi), Whakarewarewa - The Living Maori Village (0.3 mi), and New Zealand Maori Arts and Crafts Institute (0.5 mi), which are all within walking distance of the hotel.
At Distinction Rotorua Hotel & Conference Centre, your comfort and satisfaction come first, and they look forward to welcoming you to Rotorua.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bicycle rental
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Hot bath
Outdoor pool
Heated pool
Breakfast buffet
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Qualmark.
HOTEL STYLE
Classic
Business
Location
390 Fenton Street, Rotorua 3010 New Zealand
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 63 out of 100
63
11 Restaurants
within 1 kilometer
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
We stayed over Queens Birthday weekend, a family of 3 in the presidential suite!
We love staying here, this is our 3rd time (first time with our daughter).
The rooms are large and the beds are comfy, there are heat pumps in the lounge and bedrooms, and 3 tvs too.
There are bathing robes to use for walking from the pool back to your room.
The room is quiet, didn’t hear any road noise at all.
The bath is a large spa bath.
We used the pool lots and the grotto.
We ate at Mr Yakitori twice during our stay and enjoyed it both times.
We also ate at the pavilion, the chicken schnitzel was well cooked and a very large serve!
We enjoyed our stay.
We will come back here again.
Note, this is not a 5 star hotel. It is a good value for money hotel that has touches of luxury.
We love staying here, this is our 3rd time (first time with our daughter).
The rooms are large and the beds are comfy, there are heat pumps in the lounge and bedrooms, and 3 tvs too.
There are bathing robes to use for walking from the pool back to your room.
The room is quiet, didn’t hear any road noise at all.
The bath is a large spa bath.
We used the pool lots and the grotto.
We ate at Mr Yakitori twice during our stay and enjoyed it both times.
We also ate at the pavilion, the chicken schnitzel was well cooked and a very large serve!
We enjoyed our stay.
We will come back here again.
Note, this is not a 5 star hotel. It is a good value for money hotel that has touches of luxury.
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Date of stay: June 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Distinction Rotorua Hotel & Conference Centre
Responded 14 Jul 2020
Hi Daneka, Thank you very much for sharing your recent experience at Distinction Rotorua Hotel. It is a pleasure to read about your visit and to learn that our team were able to help in making the most out of your time in Rotorua . I have shared your comments with the team as I am confident your comments will serve as encouragement as we strive to continuously improve. Thank you once again for your comments and we look forward to the privilege of welcoming you back on your next visit to our beautiful town. Kind Regards Adrian Mc Inroy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived at the Hotel and went to the side entrance which was to us around the front, could have been better directions into Hotel.
The room we had was okay for a night and felt the price reflected that cost.
Chairs and stools in Bar were so uncomfortable they seem to have a bar under upholstery which was sticking in our backs.
I went to the restaurant and found only okay, service was good, meals were expensive for what we got, Steak was ordered rear and we got medium to well done never commented to the waitress, even though my wife wanted me to.
The room we had was okay for a night and felt the price reflected that cost.
Chairs and stools in Bar were so uncomfortable they seem to have a bar under upholstery which was sticking in our backs.
I went to the restaurant and found only okay, service was good, meals were expensive for what we got, Steak was ordered rear and we got medium to well done never commented to the waitress, even though my wife wanted me to.
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Date of stay: March 2020
Rooms
Location
Service
Room Tip: Rooms are dating but nice enough, hotel exterior needs maintenance to tidy up appearance.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Distinction Rotorua Hotel & Conference Centre
Responded 8 Sept 2020
Thank you for taking the time to share your feedback. I was disappointed to read that your experience did not meet your expectations. Please accept my sincere apologies. The issues that you have raised are of concern Please get in touch with me if you would like to discuss this further. I look forward to hear from you. Kind Regards Adrian Mc Inroy General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for 3 nights with our 2 kids and the pool did not disappoint! When we weren’t sight seeing we were in the pool - which was a welcome sight after a long, hot day of exploring. There was so much choice at the breakfast buffet (I’d recommend paying for this when you book your room) and the restaurants were great too - especially Mr Yakitori which was delicious. We knew the kids wouldn’t enjoy the food but they let us mix and match with the other restaurant which made it too easy. All the staff were super friendly! We’d book again, but next time I’d get a room with a balcony. All in all we had a lovely time. Our room was cleaned and beds turned down each day. Pool towels available whenever you need them. Thanks for having us!
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Date of stay: January 2022Trip type: Travelled with family
Room Tip: Free parking, I’d get a balcony room next time, the breakfast buffet was fab! Pool towels...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Hotel foyer is the best part about this place and it's all downhill from there. The bed was the most uncomfortable mattress I've ever slept on with two clear sagging indentations where couples have slept over many years. The grout in the bathroom tiles were pink with mould. We were woken up both nights at 3:30am by guests yelling next door- very thin walls. Our friends staying in another room had similar experiences to us. Upon checking out, our friends were told they had paid for breakfast both days but were not aware of this... The hotel is very outdated & we will not be returning here on future visits to Rotorua.Staff were friendly but their facilities are letting them down.
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Date of stay: June 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I walk with a stick these days and wanted a four star hotel with restaurant and good parking. Distinction was advertised with all of those. I booked a Superior Room and was up-graded to de-luxe. For the life of me I am aghast at the terms. If Deluxe is top notch I wonder what superior looks like as my room was a pit. Tired and just a little smelly from use. Also the room was at the very end of the hotel from the reception. Next came parking. Turns out parking was in a yard a the back with no internal access 121 yards away by my count. There was no room service. The restaurant did not open until 6 and the bar was impossible to get anyone to hang around long enough to buy a beer. I almost never give a bad review, being somewhat forgiving in personality, but this place needs demolishing. Four stars it ain’t.
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Date of stay: September 2020Trip type: Travelled on business
Value
Cleanliness
Service
Room Tip: Don’t! Or at the least inspect it first. It will not be what was advertised.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Distinction Rotorua Hotel & Conference Centre
Responded 18 Oct 2020
Thank you for taking the time to share your feedback. I was disappointed to read that your experience did not meet your expectations. Please accept my sincere apologies. The issues that you have raised are of concern I have shared your comments with the management team to look into all the areas you have concerns about .We wish for all our guests to enjoy their stay. Please get in touch with me if you would like to discuss this further. I look forward to hear from you. Kind Regards Adrian Mc Inroy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Customer service was terrible. I called to book a room and was told to ‘just do it online’ I attempted to book a room through distinctions website. I completed the payment section and the page closed. I did not receive any confirmation for the booking and contact distinction via email immediately (wasn’t going to call after how unhelpful the first phone call was). After emailing back and forth I was told the matter would have to be ‘looked into’ and heard nothing back. By this time (22 hours later) we had made it to Rotorua so went into to speak with reception to see if we could get some answers. The $$ for the hotel had been removed from my account and I had evidence of this. After waiting around at the for an hour at the hotel I was told that I did not have a booking as my payment was ‘pending’ and instead of just completing the booking from their end distinction told me that I would need to book AND PAY again online if I wanted to stay the night?!? The payment for the original booking was then held for a WEEK before it was returned..... Obviously distinction must get plenty of business if they are willing to just turn people away like this. I won’t be recommending this hotel and will be sharing my experience with family, friends and my social media followings
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Family of four we were upgraded to a deluxe room for no extra charge! All staff at the reception very attentive and polite, special mention to Kayla who was very helpful and recommended great place to eat. Kids enjoyed the pool, room was nice and clean. Some noisy guests but that is no fault of the hotel. Will happily stay here again!
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Date of stay: January 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Distinction Rotorua Hotel & Conference Centre
Responded 3 Feb 2021
Dear BJBG, Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us during such interesting times. Please pop in again when you are in Rotorua . Kind regards Adrian Mc Inroy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here a couple of nights on GrabOne “deluxe room” voucher in the school hols. Staff were pleasant enough but restaurants not open when we wanted to book. Lack of info in rooms. Plenty of character and potential for improvements. “Extensive” buffet breakfast was more modest buffet. (No mushrooms even 😢!!) Fresh enough food though. Pools and grotto spas fun for kids but felt a little grotty for us grownups. Needed scooping. Some hotel facilities unavailable, probably post-Covid... informative staff could help here. Bathrooms in our deluxe room ready for upgrading.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Distinction Rotorua Hotel & Conference Centre
Responded 18 Oct 2020
Thank you for taking the time to share your feedback. I was disappointed to read that your experience with regards to your stay . Please accept my sincere apologies. The issues that you have raised are of concern Please get in touch with me if you would like to discuss this further. I look forward to hear from you. Kind Regards Adrian Mc Inroy General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I like the Distinction Rotorua, it does a great buffet breakfast worth the stay alone. We have stayed previously in a cheaper room in this hotel and had air con, this time we paid for a better room yet didn’t have air con? This room was also at the opposite end of the hotel and the rooms shook day and night whenever a truck went past, which was constantly. The staff vary from hopeless to amazing and outside of the restaurant it is generally hopeless.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The one thing everyone should know is that half the rooms have no air conditioning and no one tells you that on Expedia or anywhere else. We stayed close to New Year’s and so paid close to $400 a night for a room with no air conditioning and could barely sleep . The management had absolutely no interest in our complaint, claiming that Expedia does tell you and then they themselves admitted that Expedia does not tell you that your room has no air conditioning I agree with those who said that the location is not ideal and that the property is quite dated and that the service is not great. Would recommend to anyone who is checking to stay somewhere else in Rotorua which is beautiful. The hotel has potential but is rundown and not being honest with his clientele.
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Date of stay: December 2023Trip type: Travelled with family
Room Tip: Make sure that if you do stay at this hotel, you request a deluxe room with air conditioning.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sorry I don’t know
HI Cynthia W, the washers and dryers take $2.00 coins each to run a full cycle. Any further queries, please don't hesitate to contact the hotel directly on the reservations email address (unfortunately I can't provide that email address here due to Trip Advisor's rules, but just look up our website) and your questions will be answered quickly, we don't monitor questions on this website.
"Make sure that if you do stay at this hotel, you request a deluxe room with air conditioning."Read full review
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PRICE RANGE
$295 - $372 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
distinction rotorua hotel and conference centre, distinction hotel rotorua
LOCATION
New ZealandNorth IslandBay of Plenty RegionRotorua DistrictRotorua
NUMBER OF ROOMS
133
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingDISTINCTION ROTORUA HOTEL & CONFERENCE CENTRE | UPDATED 2024 Reviews & Price Comparison (New Zealand) - Tripadvisor
Frequently Asked Questions about Distinction Rotorua Hotel & Conference Centre
Which popular attractions are close to Distinction Rotorua Hotel & Conference Centre?
Nearby attractions include Whakarewarewa - The Living Maori Village (0.4 km), Te Puia (0.7 km), and New Zealand Maori Arts and Crafts Institute (0.8 km).
What are some of the property amenities at Distinction Rotorua Hotel & Conference Centre?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Distinction Rotorua Hotel & Conference Centre?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Distinction Rotorua Hotel & Conference Centre?
Yes, free parking is available to guests.
What are some restaurants close to Distinction Rotorua Hotel & Conference Centre?
Conveniently located restaurants include Ciabatta Cafe and Bakery, Urbano Bistro, and Mr Yakitori.
Are there opportunities to exercise at Distinction Rotorua Hotel & Conference Centre?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Distinction Rotorua Hotel & Conference Centre have airport transportation?
Yes, Distinction Rotorua Hotel & Conference Centre offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Distinction Rotorua Hotel & Conference Centre?
Yes, dry cleaning and laundry service are offered to guests.
Does Distinction Rotorua Hotel & Conference Centre offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Distinction Rotorua Hotel & Conference Centre?
Many travellers enjoy visiting Whakarewarewa - The Living Maori Village (0.4 km), Te Puia (0.7 km), and Government Gardens (2.6 km).
Is Distinction Rotorua Hotel & Conference Centre accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.