Have stayed at the Alpin several times over the years,now I dont think they even accept local tourists anymore .Its become a emergency housing establishment,and sadly has gone down hill rapidly.last time we turned up,there was vomit all over the car park in front of the unit,no towels,and hair from what looked like unchanged sheets. I would like to say something positive about this place,as it was once a great stay. If you like shouting and be intimidated by the long term tenants along with damaged walls,broken or run down bbq's,then your welcome to it. Ive traveled all around the world,stayed in some poor hotels,and some great ones,but this one now take the prize of the worst. Never again.
Ok place to stay; reasonable price wise; close to town & activities; There is also a Cafe in walking distance; clean & super soft bathroom towels; water tub is private & pool was nice with a good temperature but could use a sun sail; staff were friendly
Very poor motel!! It’s honestly difficult to find positives to write about. Very dated rooms, window latches and door locks are barely attached and wouldn't stand a decent pull - very insecure room. One fan provided for two rooms, which had seen better days. Oven top was rusty. Shower had someone else’s hair clogging up the drain - disgusting!!! ‘Hot water tub’ in rear of each room is exactly that....you fill up the tub with hot water and sit in it. No jet stream, no bubbles, nothing. Basically just an outdoor bath. This motel is used for emergency accommodation so it is filled with low socioeconomic-economic people who live here for long periods. Without going into too much detail, this is not a nice place for someone wanting to stay while travelling through Rotorua.
Filthiest place I have ever stayed, no apology from the front desk after making a complaint. The care taker bugging in our room without knocking whilst I was changing. Very appauld, vomit and splatters of blood in the room, wasn't cleaned or inspected before next arrivals. Ruined our Christmas break.
Terrible stay unclean hot tub is a joke Would not return there under any circumstances would rather sleep in the car You could also smell urine at the entrance to the room do not stay there at all it’s a terrible motel avoid at all costs
Alpins motal is highly disrupting the rooms echo really bad the stuff grow us to go 5km a hour when we only go 1 or 2 more km over, we were in emergency housing and we got blamed for party's that weren't ours while we were having dinner, the say we are rude when all we doing is being ourselfs the security said we were rude to him cause I told him it wasn't our party. The stuff put all those in the notes and now we have no where. Overall the owners need to teach there workers how to reapect other people and not be so dramatic or petty just because they have a problem, some people have nothing but a car to live in. Don't stay here gangs rude people, our car try to get broken into, our front door trying to be shocken open early hours of the morning random kids and people casaly walking in to our home.…
Unfortunately we only stayed one night but found this motel to be spacious and clean. Best of all was the bed. So comfortable!! We have stayed in half a dozen+ motels while in NZ and l had the best sleep in this one! Coffee, tea, etc is supplied as is body and hair wash if required. There is a personal spa and a community pool available to relax in. Laundry facilities are also available. A very reasonably priced, clean and spacious motel.
Not that great the breakfast was terrible and also room wasn’t that great. But I think the worst was our “hot pool” you didn’t had hot water even after we waited for 30 minutes. But you had your own parking place directly in front of your house.
Great hosts - very helpful and informative. Comfortable beds, easy parking. We enjoyed the heated pool and the hot tub - with free bubble bath available every day. Fast wifi. Kitchenette was small with limited bench space.
A few small things could go a long way here. Unfortunately my review is not a positive one but one which I see necessary for Improvement if they wish to take this constructively. Things around here are feeling a bit old and rough around the edges but my main gripe was the bathroom in our unit (photo attached, trying to add more but keeps crashing) there is a noticeable amount of black mold and dust build up, the light fitting was installed by home DIY and our toilet roll was covered in an unknown substance, possibly paint..? The shower, aside from half the water dribbling down the shower head pipe and onto the floor made me feel like I was going to pick up a foot fungus and at one point I felt pretty sick so I decided to shower with my eyes closed. As we were leaving the head of room service said to her worker in the room next to us "make sure you clean this one extra well, they're friends of the owners". It left me thinking... What does a regular clean lack other than what I noticed and why are your guests less deserving than your friends? The WiFi was great, the pool was warm but needs more than 1 sun lounger, the bed was OK too and I don't really mind anything else that I noticed. I'm not sure how star ratings work but it seems almost anyone can achieve 4. If a 3 is so damming then I'd give them a 3.5...…