Buffet dinner consisted of next to nothing for $55pp. Vege dish, bread, ham, chicken, lettuce with beetroot in it, warm pasta, desert apple slice with or with out cream. Closed bar at 9, so basically closed down our evening, while other functions were rocking around us. Room, we had to move the bed to open the fridge, not a good set up,at all. Won’t be staying again and won’t be recommending to others.
Great food, great presentation, great service! Made our wedding anniversary so memorable. Very clean and tidy covers. Even the cocktails were so good. Thanks to the chefs n service staffs. Love to come back again.
I was there for one night, we had a business meeting in the hotel over two days. The establishment because of the age and style of the building is unique in itself. The location is good and i found staff to be most friendly. I enjoyed the bar meal at night and the breakfast in the morning and would be happy to stay again.
My first impression on approach to this hotel was how absolutely stunning it is. This first impression continued on entering the beautiful interior, and interacting with the professional and friendly staff at checkin. I ended up being put into Room 30 (Pohutakawa Room), and LOVED the interior of this. For someone who loves period buildings, the decor was spot on, including the three little chandeliers in my room, and the lush wallpaper and drapes. There is plenty of room to move around in this particular room. The bathroom is also spacious, although lacking the same historical charm as the bedroom area and could do with some TLC in places. It was, however, glorious to have a bathtub (bath with shower over), and the shower pressure and temperature was incredible. In the room was a kettle with selection of sachet tea/coffee, plus milk in the refrigerator. There were mini bar items in the room/refrigerator for a cost. There was plenty of wardrobe and drawer space, with iron/ironing board, and the lushest/softest robes I've ever found in a hotel room. Gorgeous! As far as toiletries provided goes, there were mounted dispensers with hand/body wash, hand/body lotion, shampoo, plus mini bottle of conditioner and small bar of soap. Also in the bathroom were standard sewing kit, vanity kit, and shower cap. All in all, the bedroom and bathroom areas were cleaned to a very high standard, although the room attendant who serviced my room appeared persistent in not providing a facecloth or hand towel. Not a big deal, but I did find it odd that provision of these was overlooked more than once during my stay with each service. In contrast, during my stay there were problems with the kettle and the TV both stopping working. The staff were amazing in very quickly rectifying whatever had caused the TV meltdown, and replacing the kettle. Great! This particular room, and several others, have doors that can open onto the long balcony on street side, and traffic can certainly be heard. Unfortunately, this room was also located just up the stairs from where there is a grand piano, which was played at varying times throughout the evenings, and it was loud! If returning, I would request a room away from the noisy street and piano if possible. Overall, however, this is my kind of hotel. It's classic, it's old, and its character has been maintained. For travellers who love modern hotel rooms, this might not be the place for you, but for anyone who loves old buildings, and is forgiving of little quirks and issues that might come with building age, you just might love this place too. It's in the centre of the CBD, being very close the city centre shops, across the road from Government Gardens, a 20-30 minute walk to the local ParkRun, and not too far from a Pak'n Save supermarket. It is also located very close to the lakeside, and the spot where the buses to/from the airport and other locations stop. Great location all round! Will I stay here when I return to Rotorua later in 2022? Maybe - depending entirely on if there are any quiet rooms on offer. If not, then sadly, I will be choosing sleep quality over location, I think, and going elsewhere. If you're a heavy sleeper, or can sleep with earplugs. this might not be an issue however, and I suspect that there will be some quiet rooms somewhere on the property. Just be sure to ask the hotel about them before booking! Overall, a lovely old hotel with charm and much to offer. Although I had a few tiny issues with it, such as noise, I am still giving this a 5-star review as it is a beautiful hotel and these little issues may not be issues at all for someone else.…
My husband and I stayed here for our wedding anniversary and loved the character and charm of the rooms and setting. So nice to stay in a well equipped room that was interesting, refreshing and not "just another hotel room". The hotel staff were incredibly helpful, we loved the hot pools - both indoor and outdoor plunge, and it was so central - a short and enjoyable walk to Eat Street to get to our favorite restaurant. Definitely plan on coming back again.