Direct next to the Lake Rotorua everything is around, like amazing scenery, cafes and restaurant are in walking distance. Also the Rotorua government gardens is 600 meters away. The rooms have a decent size also the bathroom with easy accessible shower. Tea/coffe maker. Friendly staff. Good parking facility.
Just stayed three nights at Sudima. Got a fantastic deal that included buffet breakfast each morning. The Good Price was fantastic Staff are very friendly Food is brilliant Location is very close to town. Rooms are being refreshed. The Not do Good Bathrooms in room has not been refreshed yet. Staff shortages due to illness. Not all faculties available yet.
They advertise 4* Hotel….NO….I would hate to think how dreadful a 5* would be. Very tired and very sad property. The design layout means you look directly into a room some 5 metres from your own. The location is perfect and by the water. Food is in adequate and substandard. Very bad experience.
If you are sent here for MIQ, my condolences to you. Step 1, order food from the grocery store because nothing you get will be edible. (Some of it so bad that it couldn't even be brought into the room due to the stench of it.) As a vegetarian almost everything I was served was frozen peas, corn and carrots - eg with rice, calling it vegetarian stir-fry, with noodles, calling it vegetarian ramen, etc. Don't expect to see a fresh vegetable for 2 weeks, "salads" are usually pasta or potato. Rooms are run down and filthy, little effort is made in terms of safety (entire floors will be called down at once for testing so you're lined up with tons of people with no way to distance), they force you to take masks off at the same time as others nearby which is incredibly unsafe, food delivered all at once so doors are opening at the same time, etc. It's clear the only goal of Sudima is to make money off MIQ and considering what returnees are paying (hundreds of dollars a night), it's deplorable the way they treat their "guests." You get 2 towels to last your whole stay (linen delivery day as stated in the packet was a total lie and never happened and they refused when I called down and asked if I could get one new towel in the second week.) Was a miserable 2 weeks here, I can't imagine anyone in their right mind would ever choose to stay here but if you are looking and this hotel comes up as an option post-MIQ - just don't.…
Should you have a non covid related health issue while staying in MIQ at the Rotorua Sudima, you will find there is no interest or engagement in resolving that issue from those mandated to ensure health and wellbeing support is provided. Do not believe what you hear or read about such support being available as those deployed here have abrogated their responsibilities in pursuit of a covid box ticking exercise. A wider duty of care is missing.
I was gutted when I found out we would be in the Sudima Rotorua. It is not the plush hotel room in Auckland I was imagining for my MIQ experience. And in some ways I was right. The property is old, the decor is grim and the overall feel is just a bit grotty. However, as you are here for 2 weeks so let me share the joy. The staff are awesome, friendly, funny and helpful. The food is OK. The wifi works (mostly). The rooms are very spacious. The food is OK - there has been something good about each meal so far. Delivery via Uber eats and Countdown work as they should. We had an issue with ants and this was dealt with promptly. One of the highlights for me is the big windows on the world which gives you some connection to life - you would not necessarily get this in a plush Auckland Hotel Room and this reduces the sense of isolation. The sunrises across the lake are beautiful. The Covid testing team are kind and gentle - very important for my teenagers who had a dreadful experience elsewhere with a pre-travel test. They are professional and friendly. It might feel dire when you arrive, but be assured it is not all bad, and you are doing your bit to keep NZ safe. Caveat - it's only day 3...…
There are a lot of poor reviews here about an MIQ stay, but our experience has been AMAZING. The staff are kind and funny, the food is very yummy, plentiful, and varied (though I imagine picky eaters will have a hard time not choosing their own meals), and our room is warm and comfy, even in the dead of winter. The amenities smell nice, the rooms are spacious, and the service is prompt and helpful. I am more comfortable and at ease than I ever expected to be in MIQ, and that is definitely due to the staff.
Stayed here in managed isolation upon returning from South Africa. Nice location near the waterfront. The food was generally good and the staff were very friendly and helpful. The room itself was fairly average and the Wifi was a bit on the slow side. It seemed like more of a budget hotel and it’s not likely I’d stay here again given the choice.
Brought here to do 14 days MIQ. Meals are undercooked and such a letdown to come back to. Given a roast chicken leg with anemic looking roast potatoes. This was paired with steamed broccoli, cauliflower and carrots. All were well undercooked. As a kiwi coming back from overseas who works in an essential primary industry which makes me leave my country, this is a soul destroying introduction back home. My mental health is sliding backwards every meal I have sent to me. I'm sure if I was actually in a NZ jail, the food would be better cooked and more nutritious.
Hi this review is only relevant while the hotel is being used as a NZ MIQ facility. If you’re like me, when I was sitting on the plane and was told we’re being bussed to Roto-Vegas for MIQ at the Sudima, my heart sank a bit. I really just wanted to be in Auckland and close to home. Anyhow, we don’t get to choose and here’s my review and some tips to surviving MIQ at Sudima Rotorua. It’s not too bad an option, and has some positive upsides. There are downsides as well. Let’s get to it. On the bus... remember to use the bathroom before you depart Auckland airport. It’s 3.5 hours to Rotorua and the bus only stops once for a comfort stop at Matamata. That’s 2 hours into the journey. The toilet break is dreadful, they have set up two portable toilets on a trailer at the Matatmata waste refuse dump carpark. It is truly an inglorious and unwelcoming stop. Only use it if you must. Otherwise crossed legs and when you arrive at the hotel there is about an hour or briefings, health checks and formalities to get thru before you get to your room. No toilet use allowed at that checkin stage. Hotel. It’s a sprawling complex of two level and three level blocks. Some good rooms and some shockers. If you get a shocker room (we did, room 325 as example), do ask to be moved. They probably can’t move you until after your day 0 test is back. Two days into your stay by the time result is back. But after that if they have space, they can. Some rooms have balcony’s with lake views (primo). Our 2nd room after being allowed to move was room 651. No balcony or lake view to speak of: but a nice room with sunny outlook and two Queen beds. Perfectly fine. Main thing with this hotel is see what room you get. It might be fine, if not, seek help to change after first test. Best feature. The exercise area. About the size of a 300 meter track. Some grass to lie on or yoga on and some tarmac. Free to use anytime, except when there are new arrivals coming in. They close it for an hour while new untested folk are moving about. Food. It’s fine. Not great. Not huge options. Not always hot. Other reviews on the site about the dire food are not wrong exactly. But I guess we need to remember the logistical challenge the staff have to hand deliver in sterile boxes 500 meals at a time. So yes, often the food is only warm. I found 80 percent of the food pretty good to my taste. There are some horrible meals tho. Each lunch and dinner has two choices available, it’s not the best feature of this MIQ to be fair. The images of some in 5 star Auckland joints with iPads choosing their next dinner do make you feel a little food envy. The staff here are great. Very relaxed. Rotorua style. That’s super nice. If you need things, just dial 0 and the reception will deliver extra towels, bottles of water and milk (all free). The army guys are great and hilarious. Running a MIQ is not what they signed up for, and they do a fab job managing it in a half hotel half prison camp style. Intermixed with the public health staff, on boring days (every day in MIQ), watching the people interactions of army, health, cops, and hotel is a hoot. Countdown deliver to the MIQ. Yes you can get alcohol delivered here (or buy from the hotel). 1 bottle wine per person per day is allowed (or six beers pp). NW won’t deliver alcohol (NW company policy). So we just did countdown and they were always on time. (14$ owe delivery). The reception staff bring it to your door. Sulphuric smells. Yep... it’s Rotorua and the hotel is located right beside the Polynesian Spa and Sulphur Point. It’s not too bad. And on the plus side the rooms all have opening windows for natural ventilation and it’s pretty quiet here. Overall. Two weeks is a drag, but it’s doable and the Sudima does a good enough job to make the stay bearable. …