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Arawa Park Hotel Rotorua boasts panoramic views over Arawa Racecourse and the city of Rotorua, New Zealand. Arawa Park Hotel is located close to Rotorua’s famous attractions & activities and within an easy walk of the CBD, Convention Centre and Whakarewarewa Geysers. Our Rotorua accommodation is pleased to offer guests spacious guest rooms, free Wi-Fi throughout the hotel, a well equipped gym and many more amenities and facilities to make your stay more convenient and comfortable. Arawa Park Hotel Rotorua is renowned for having the largest hotel rooms in the city, offering 135 stylish guest rooms including 90 Deluxe Spa Rooms and 5 Spa Suites with corner bath, lounge chair with footstool and most with a private balcony overlooking the racecourse.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Qualmark.
HOTEL STYLE
Business
Mid-range
Location
272 Fenton Street Glenholme, Rotorua 3010 New Zealand
Arawa Park Hotel Rotorua
47 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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We asked multiple times for the room to be cleaned--each time the front desk assured us it would be cleaned. It never was. We requested the room to be cleaned the night before, reminded them when we left in the morning for our tour 8am. We returned at 1:00pm, room was not cleaned. We asked again before we went for our afternoon tour. Returned at 5pm, again it was not cleaned. We went out for dinner, and not cleaned at all. When we complained, front desk said they couldn't do anything about it. They have no control on housekeeping. We requested fresh towels, never got them. There were dirty dishes next to our room, they never got picked up. The front desk and hotel management are inept and very difficult to deal with. We asked for any recommendations on restaurants--they had none. The breakfast buffet was understaffed, and dishes were not replenishd in a timely manner. Overall, I would stay clear from this hotel. There is nothing walking distance from the hotel.
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Date of stay: December 2024
Value
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Location
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Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beds were great, room big. Bathroom very very tired, def needs an update to the point of grungy. Staff not the friendliest or helpful. Location a bit out of town but ok. Lots of parking and free. Was shocked when I arrived early and the room was ready I was told it would be $40 per hour to access it- never experienced that before. Won’t be recommending this hotel.
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Clive Wardle, General Manager at Arawa Park Hotel Rotorua
Responded 14 Dec 2022
Hi A489LAsm, Thank you for taking the time to leave a review from your stay. Great to read you enjoyed our new beds and spacious rooms. Sorry to read the arrival experience was not as expected. I will follow up with the front desk and sorry this is not the policy for check in. Again thank you for leaving feedback Warm regards Clive
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was spacious and the staff friendly, there was ample car parking available. The hotel was within walking distance of restaurants and supermarkets as well as the lake and shops. The heat pump in the room was a bonus and the private spa was a clever idea, and we had a balcony and a view of the racetrack. The bed was comfortable, and the room was warm. There were sufficient amenities in the bathroom except we were lacking one toilet roll as two small rolls were left on the holders. The shower was a bit dirty and needed a deep cleaning. The kitchenette only had two teaspoons and no dishwash liquid or a tea towel. There was a lack of both room information and hotel information in the room. There were Q R codes in the room to scan to get information about everything but once scanned they lead nowhere as it said they were not connected. We would stay again as despite everything we found it value for money and worth staying.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Get a room higher than first floor otherwise it will be noisy above you
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have visited 3x in the last 3 weeks for mahi. The service is on point. John (Hone) in the food and beverage area is sooo friendly. The food is really lovely, staff are friendly and always willing to go above and beyond. Room service was lovely, the breakfast buffet was delish!! Front desk staff are always accommodating to any requests I may have.
Only concern is the lifts need to be sprayed with air freshener.
The rooms are standard, they cater for what I need on my business trip.
I have brought colleagues and staff to stay at this Hotel also. Will continue to use this Hotel for my business trips when I stay.
Nga Mihi Dezire
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked 2 nights in a suite and honestly it was like going back in time ! It was probably quite a fancy hotel 30 years ago, but whoever thinks this is acceptable accommodation needs their head read. The place needs a thorough clean, outside and inside. There were two overflowing rubbish bins outside the front of the hotel which were never emptied the whole time we were there. You walk into the foyer and there’s furniture plonked everywhere…like in a furniture store. It wouldn’t take too much brain-power for someone to arrange them nicely and in an inviting configuration? Mind you, the furniture is so out of date maybe just burning it would be a better idea. Pool is closed…forever apparently. Our room was a so-called suite but again it was filled with all this ugly wooden furniture that just needs to be thrown off the balcony and set alight! The bathroom omg was so so old. The kitchen was big but didn’t have any plates or cutlery…just 2 teaspoons! My husband had breakfast one morning in the hotel and said that the hot food was cold, so we didn’t go back. I think honestly the place needs bulldozing. I don’t recommend you stay there.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Go to another hotel!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed in a superior room and found the rooms to be clean, comfortable and cozy. Beds are the most comfortable beds you have ever slept on. Bath tubs with showers are provided in the superior rooms which are handy if you have little ones and don't want to fill a big spa just to bath them. Heat pump ensures room is always warm. Enjoyed our stay alot.
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Date of stay: May 2023
Value
Location
Service
Room Tip:Superior rooms are spacious and comfortable and the bath tub is more ideal for little ones than a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rajesh Dahiya, General Manager at Arawa Park Hotel Rotorua
Responded 18 Jun 2023
Hi ChrisandWill, Thanks for staying with us, we are pleased to hear about your stay and experience with us. We look forward for you to stay with us again soon. Regards Raj
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We spent 2 nights with our children. Amazing doesn't come close to describing our stay. The staff went above and beyond, especially the service staff for breakfast. So helpful, friendly and welcoming. The food was delicious and the staff were first class, especially John I think he was called who was in charge of running the breakfast service. The room was clean, spacious and had everything we needed. Beds were comfortable and room was toasty and warm even with the cold nights. We can't wait to return and will be recommending the hotel to family and friends. The staff should all be so proud of the amazing job they do and we truly appreciate the fantastic service we received during our stay.
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Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is a 25 minute walk away from the main town. The room was huge. It had a kitchenette, large living room from the bedroom with a huge bathtub. The bed and pillow were very comfortable. The balcony overlooked the racetrack behind the hotel. The room could use a floor to ceiling cleaning as there were cobwebs and some mold in areas. We did not utilize the breakfast area. I bet in its hey day, this was quite the place to stay!
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Date of stay: October 2024Trip type: Travelled as a couple
Room Tip:There is a Woolworth grocery store about 15 minute walk away to buy supplies.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Comfortable beds. Hotel is dated, plumbing is quite noisy, lift was not working. We only stayed one night, so it was fine, accommodation availability in Rotorua is very limited and quite expensive for what it is, it all looks to be a bit old.
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Date of stay: December 2022
Value
Location
Service
Room Tip:don't bother with the breakfast, it was pretty awful.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We really enjoyed going down for breakfast each morning and being greeted by John the food and beverage manager and his chef. They were both so kind and hospitable making the start of the day special. Thank you very much team most appreciated 👍
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Clive Wardle, General Manager at Arawa Park Hotel Rotorua
Responded 14 Nov 2022
Hi Ryoung, Thank you for the great review and taking the time. I have passed on your kind words to the team Look forward to welcoming you back again soon Kind regards Clive
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There are more places to choose from in the Rotorua area.
PRICE RANGE
$161 - $229 (Based on Average Rates for a Standard Room)
LOCATION
New ZealandNorth IslandBay of Plenty RegionRotorua DistrictRotorua
NUMBER OF ROOMS
135
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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