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Pullman Rotorua

1135 Arawa Street, Rotorua 3010 New Zealand
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Traveller (184)
Dining (20)
Room & Suite (13)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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About

#26 of 89 hotels in Rotorua
Location
Cleanliness
Service
Value
2023 Travellers' Choice Best of the Best
Modern and stylish, Pullman Rotorua offers guests a contemporary stay, ideal for leisure travellers, families, global adventurers and those on business. Located in the city centre and moments from the lakefront, Pullman offers comfortable and contemporary rooms and suites, an executive lounge, state-of-the-art gym, meeting rooms, and Barrel & Co. Bar and Grill.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Highchairs available
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kids' meals
Outdoor dining area
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Concierge
Currency exchange
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Interconnected rooms available
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Bathrobes
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
235Reviews6Q+A53Room tips

Reviews
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MikeBOS wrote a review 22 Feb
Boston, MA114 contributions143 helpful votes
This hotel is generally fine but has a really bad design flaw -- the bathrooms in the rooms are literally in the rooms themselves. The sink and counter are in the room, the toilet is in a barely separated area (glass partition that goes only 2/3 of the way to the ceiling with giant spaces between the panels that you can see into), and the shower is also directly in the room with glass that only goes 2/3 of the way up so it steams up the entire room. If you are traveling on your own this might be OK, but if you are traveling with someone, unless you do *everything* together (including spending time in the bathroom with the doors wide open), you will likely not be comfortable here. I asked whether there were rooms with more privacy and got "no" for the answer, that every room in the hotel has this design. I would definitely not return.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Wander07495333853 wrote a review 21 Feb
1 contribution1 helpful vote
Christian at the front desk was just amazing!! Ready to help and sort out all our issues not only limiting to hotel but also our tours Really enjoyed the stay The hotel location is perfect too and the rooms are clean and restaurant also is nice for breakfast with ample dining options in the neighbourhood
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from DJ Joshi, General Manager at Pullman Rotorua
Responded 4 days ago
Dear Guest, Thank you for a great review, we look forward to seeing you soon :) Many Thanks, DJ
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jeremy H wrote a review 21 Feb
Holywood, United Kingdom11 contributions4 helpful votes
Very centrally located beautiful hotel. The staff were very friendly and went the extra mile with any requests we made. The restaurant was great for breakfast. We stayed for three days and use the valet parking which was very convenient. We would recommend this hotel.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from DJ Joshi, General Manager at Pullman Rotorua
Responded 4 days ago
Dear Guest, Thank you for a great review, we look forward to seeing you soon :) Many Thanks, DJ
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JeffreyR411911 wrote a review 20 Feb
Lewes, Delaware369 contributions117 helpful votes
The bed and bedding were excellent, comfy, soft but fully supportive. Lovely large room, king bed, excellent shower and sink/counter space. Clean soft carpeting, tiled shower and sink/toilet area, beautiful view on the higher floors. Very good mirrors but best lighting is in the daylight.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: We loved it; walked to the waterfront park and enjoyed the birds and view. Many and varied...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from DJ Joshi, General Manager at Pullman Rotorua
Responded 4 days ago
Dear Guest, Thank you for a great review, we look forward to seeing you soon :) Many Thanks, DJ
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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jasonksma wrote a review 16 Feb
Hong Kong, China10 contributions3 helpful votes
My partner and I stayed at the Pullman at Rotorua on Feb 17 2024 and was met with mould on the bedsheets and horrible attitude from a front desk staff by the name of Diel. We went to bed at around 1am and found a big botch of mould on the bedsheet. We then called guest services for a replacement of the sheets, and 15 minutes later Diel from the front desk came with a set of bedsheet, asking us to replace them ourselves. When we asked for him to send someone to replace them, he seemed offended that I made such request, and said I needed to replace them myself, as housekeeping was unavailable and he would not change bedsheets because it’s not his job. We then asked for a change of room as that was the easiest solution, and Diel scornfully said the hotel was full and there were no rooms available (really?). He then again asked us to change the bedsheets ourselves and decided to leave the room and shut the door without saying anything else. Diel was extremely rude throughout the entire conversation and was not at all apologetic. To Pullman - 1) why is there mould on your bed, 2) are guests expected to change their own sheets when there is mould, and 3) why is your staff so rude? Is this the quality of service you provide? I am an Accor Gold member and am a frequent patron of your properties. While I believe this is not typical, I’m appalled this incident even occurred. Mould shouldn’t be on bedsheets on any hotel, let alone you being a 5-star hotel, but what is more shocking is the attitude of the people you employ.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Gill C wrote a review 16 Feb
St. Albans, United Kingdom21 contributions6 helpful votes
Lovely hotel in a great location, perfect for sightseeing. Staff were friendly and helpful. Our beautiful spacious room had a lovely view overlooking the bay. The check in and checkout procedures were very efficient and we found Christian particularly helpful.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from DJ Joshi, General Manager at Pullman Rotorua
Responded 1 week ago
Dear Guest, Thank you for a great review, Christian is an absolute asset for our hotel. we hope to see you again sometime soon :) Many Thanks, DJ
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PeppieD wrote a review 14 Feb
Lauderdale, Australia7 contributions7 helpful votes
We had a lovely room overlooking the lake. It was an unusual room with toilet screened off in one corner and the shower in the other. The service could improve. For example two requests were not responded to. Eg request for an extra towel. The valet car parking cost s were extravagant
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: To avoid paying $49 per night valet parking there are spots within a couple of blocks that are...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from DJ Joshi, General Manager at Pullman Rotorua
Responded 1 week ago
Dear Peppie, Thank you for a great feedback, we hope to see you soon. Thank you for some feedback, we are working on this currently :) Many Thanks, DJ
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ellen5181 wrote a review 13 Feb
New York City, New York213 contributions85 helpful votes
Comfortable hotel. Modern amenities. Friendly staff. Slept well. Near a number of restaurants and easy to get around. My only complaint. If you asked 3 different people a question you often got 2 or 3 different answers. Everyone was eager to help and friendly, it just seemed like they were inexperienced.
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Date of stay: February 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from DJ Joshi, General Manager at Pullman Rotorua
Responded 1 week ago
Dear Ellen, Thank you for a great review, we do have new team atm, just like any other business we are going through learning phase with our amazing team.. In time they will be amazing and will be able to answer to all your question. Many Thanks, DJ
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JenWP wrote a review 13 Feb
New Zealand2 contributions3 helpful votes
Amazing service from Mazza, highly recommended. We visited the restaurant for lunch, greeted by Mazza, food was good. Mazza kindly checked if everything was fine regularly. Made sure that the discount was applied to our meal based on my wives membership.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
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Response from DJ Joshi, General Manager at Pullman Rotorua
Responded 1 week ago
Dear Jen, Thank you for a great review and in regards to Mazza, our superstar in the restaurant. we look forward to seeing you again. Many Thanks, DJ
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sunjoe075 wrote a review 13 Feb
Princeton, New Jersey1511 contributions271 helpful votes
Ultra modern faculty surrounded by old world charm neighborhoods. Located blocks from the infamous governor’s mansion and bathhouse. Within walking distance to town and lake. Very romantic setting. Friendly and efficient staff made our checkin very welcoming. Breakfast is outstanding. Totally match the first class image this hotel is trying to project. Business or pleasure, this is the place to get it done.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from DJ Joshi, General Manager at Pullman Rotorua
Responded 1 week ago
Hi Joseph, Thank you for a great review and for your stay with us. looking forward to seeing you again... Many Thanks, DJ
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$263 - $407 (Based on Average Rates for a Standard Room)
LOCATION
New ZealandNorth IslandBay of Plenty RegionRotorua DistrictRotorua
NUMBER OF ROOMS
130
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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PULLMAN ROTORUA - Hotel Reviews & Price Comparison - Tripadvisor

Frequently Asked Questions about Pullman Rotorua
Which popular attractions are close to Pullman Rotorua?
Nearby attractions include Fancy Meow Cat Cafe (0.2 km), Eat Street (0.2 km), and Rotorua Antiques & Collectables (0.5 km).
What are some of the property amenities at Pullman Rotorua?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Pullman Rotorua?
Top room amenities include air conditioning, a refrigerator, and blackout curtains.
What food & drink options are available at Pullman Rotorua?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pullman Rotorua?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Pullman Rotorua?
Conveniently located restaurants include EL Mexicano Zapata Cantina, Gelato Mio Ice Cream, and Ali Baba's Tunisian Cuisine.
Are there opportunities to exercise at Pullman Rotorua?
Yes, guests have access to a fitness centre during their stay.
Is Pullman Rotorua located near the city centre?
Yes, it is 0.2 km away from the centre of Rotorua.
Are any cleaning services offered at Pullman Rotorua?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Rotorua offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Pullman Rotorua?
Many travellers enjoy visiting Whakarewarewa - The Living Maori Village (2.9 km), Te Puia (3.2 km), and Government Gardens (0.6 km).