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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
Updated 14/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pullman Rotorua
Updated 14/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#43 of 89 hotels in Rotorua
Location
Cleanliness
Service
Value
Modern and stylish, Pullman Rotorua offers guests a contemporary stay, ideal for leisure travellers, families, global adventurers and those on business. Located in the city centre and moments from the lakefront, Pullman offers comfortable and contemporary rooms and suites, an executive lounge, state-of-the-art gym, meeting rooms, and Barrel & Co. Bar and Grill.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Highchairs available
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kids' meals
Outdoor dining area
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Concierge
Currency exchange
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Interconnected rooms available
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Bathrobes
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Lake View
Location
Full view
100Great for walkers
Grade: 100 out of 100
116Restaurantswithin 0.5 km
26Attractionswithin 0.5 km
Contact
1135 Arawa Street, Rotorua 3010 New Zealand
Getting there
Car HireSee all Rotorua car hire
123Reviews5Q+A25Room tips
Reviews
Traveller rating
- 61
- 26
- 19
- 9
- 8
Time of year
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Language
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Popular mentions
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Most Recent
Stayed here for 5 nights and found the staff friendly and very helpful. Room service amazing and the room itself was unparalleled. 11/10 would highly recommend and definitely will stay again next time!!
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Date of stay: July 2022Trip type: Travelled as a couple
Helpful
Only stayed one night but i was impressed with , service from reception staff , the room was a good size, very clean and well laid out - i did not eat at the restaurant I will use this as based when on business in Rotorua from now on.
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Date of stay: June 2022Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
Helpful
Hospitality: It was off to an 'okay' start when we checked in but the service picked up a bit later on. A huge thanks to their exceptional staff from the front desk who made the difference (there were 2 of them that stood out but we didn't catch their name!) Especially to the lady that was always there to greet us with a huge smile every morning before we head to the restaurant for breakfast; we loved that she made an effort to ask how we're going and always insisted to let them know if there's anything else that we need (we really felt like the only guests in the hotel) - unfortunately, we didn't get her name but we see her every morning and she's always had her hair up in a bun. We also wanted to make sure that the restaurant staff get their own recognition - from the breakfast, lunch, and dinner crew, to the bar staff - just everyone really... they have all been so exceptionally friendly, hospitable, and amazing. We had great chats, menu food recommendations, and of course DELICIOUS food (the signature BBQ chicken wings were divine!) My partner raved about the whole experience and definitely wanted to go back, not for Rotorua/location but just to enjoy staying in Pullman again (haha). It says a lot about how the manager runs the place, so we think he deserves to be recognised too for doing such an incredible job and having incredible hotel crew! Location: Pretty much in the middle of everything. If you want to explore different places to eat then there's plenty of choices to choose from within a short walk from the Hotel. If you want to go for a night stroll around town, you can easily do a loop walk from the hotel to the waterfront, down to the Government Gardens and back. We enjoyed how easy it is to go around without having to take the car out for a drive unless needed. Other things to note: - Pullman will ask for $100 bond for every night of your stay. Honestly, we were caught off guard by this as we paid cash/debit card and did not use our credit card. It was a minor inconvenience but kind of dampen our first impression of the hotel. - No free parking available on site, $45 p/n valet parking if you want to park in the hotel premises. Not a big deal for us but it might be for others. We just thought that $45 is worth the convenience and peace of mind of knowing our car is safe and looked after. - No proper bathroom and toilet - Hotel layout is definitely on the 'unique' side of things. It is an open plan layout; the shower and toilet are covered by frosted glass with the sink in between. If you're travelling with a partner, then it's not a problem but it may be if it's with a friend (or someone who hasn't seen what you look like getting out of the shower at least).…
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Date of stay: March 2022
Rooms
Service
Sleep Quality
Helpful
Great experience overall. The staff were fantastic! Minor issue in room resolved in minutes. Comfortable stay with complete blackout drapes and very quiet, although the bed could have been a bit softer. Good location. Would happily stay again.
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Valet parking is available but not undercover at $45 a day
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Helpful
We have stayed here twice in the past two months. The staff here are amazing - very pleasant and accommodating from front of house, to restaurant and bar, and even the cleaners give you a smile and wave. Our room was lovely, great view of the lake, soft bed, very clean, and of course the treats in our room to welcome us are always appreciated. Parking is expensive per night especially when you realise ( by all the water on your car in the morning ) that vehicles are not parked under cover. Yes - they may be off the street but that's it. We met friends for dinner on our first night there. Imagine our surprise when we sat down to dinner to be shown the Lunch Menu and told that because they had had one conference plus guests staying who were attending other conferences they had all but run out of food!! This is unacceptable. If you know there is a massive influx of guests coming you order accordingly. It's not as if no one knew there were going to be several conferences on at the same time. It's called planning ahead. And when you ask what the Soup of the Day is and you are told Pumpkin that's what should arrive - not steaming bowls of Mushroom. Luckily no one was allergic to mushroom. It's the little things which matter - gets those right and everything else falls into place. I realise that many hotels are just getting up and running again and that there will be glitches but Pullman is 5 Star and needs to up it's game to show that they are.…
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Date of stay: June 2022
Rooms
Service
Sleep Quality
Helpful
We stayed there for 2 nights over the Labour weekend 2022. Firstly we arrived to find their off street valet parking had gone from 20 dollars last year to 45, (the hotel has only P180 parking outside it.) The room was not a $350 value room, the toilet was next to the bed area, no sky tv or netflix. We came back at 4pm from the pools to find our room was not made, no clean towels, had to go down to reception and complain to get towels, no one answered the phone. Overall it was an expensive Faulty Towers experience. (they temporarily lost my car keys too).
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Date of stay: June 2022
Rooms
Cleanliness
Service
Room Tip: Don't bother, go elsewhere.
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Helpful
Modern upmarket hotel. Large lakefront facing room, huge windows, nice furnishings and beautiful sleep comfort. Pleasant attentive staff. Extensive menu a little pricey given you have to pay for all side dishes. Happy hour every day 4pm to 6pm
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Date of stay: May 2022Trip type: Travelled as a couple
Helpful
As usual, the service and attention to detail was more than expected. Having been greeted with smiles and a warm welcome makes Pullman Rotorua a home away from home but with special perks! Thank you for making our stay quite relaxing and enjoyable. Thank you very much!!
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Review collected in partnership with Accorhotels.com
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
The Pullman Rotorua has the best staff. They are so helpful and friendly & show a genuine desire to provide great service. Our room was available early so this was handy to drop our bags & go for a walk. We enjoyed lunch, dinner & breakfast in the restaurant. The shared lamb rack Saturday night was gorgeous & cooked to perfection. It was nice to see Krystal and Zara again who looked after us for the evening. Sunday breakfast was busy but the Chef still delivered a beautifully presented omlette which was so light, fluffy & tasty. We look forward to returning soon as the Pullman is our favourite Rotorua hotel.
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Date of stay: May 2022
Value
Location
Service
Room Tip: A lake view if possible
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1 Helpful vote
Helpful
This hotel charges that of a 5 star. On first impressions, it seems to deliver, until you approach the desk and are told you will have to park on the street. Guests are then charged a bond of $100 per night...more than that of other 5 star hotels with brilliant service. While our room was nice, it was not clean, with tables covered in the leftovers of previous guests. After our first day of enjoying the activities Rotorua has to offer, we returned to find that shower gel, toilet paper etc had not been replenished, surfaces had not been wiped down and only 2 towels provided for a family room. Not cool. When we asked reception for a couple more towels we were met with an extremely rude answer. The same happened the next day as well. Yes the Pullman may look the part, but do not judge a book by its cover. The hotel's great location is undermined by the lack of attention to detail and downright rude staff. Very disappointin. We will not be returning.…
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Date of stay: April 2022Trip type: Travelled with family
Helpful
PRICE RANGE
US$129 - US$176 (Based on Average Rates for a Standard Room)
LOCATION
New ZealandNorth IslandBay of Plenty RegionRotorua DistrictRotorua
NUMBER OF ROOMS
130
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Claim Your Listing Frequently Asked Questions about Pullman Rotorua
Which popular attractions are close to Pullman Rotorua?
Nearby attractions include Fancy Meow Cat Cafe (0.2 km), Tamaki Māori Village (0.4 km), and Eat Street (0.2 km).
What are some of the property amenities at Pullman Rotorua?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Pullman Rotorua?
Top room amenities include air conditioning, a refrigerator, and blackout curtains.
What food & drink options are available at Pullman Rotorua?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pullman Rotorua?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Pullman Rotorua?
Conveniently located restaurants include EL Mexicano Zapata Cantina, Ali Baba's Tunisian Cuisine, and Gelato Mio Ice Cream.
Are there opportunities to exercise at Pullman Rotorua?
Yes, guests have access to a fitness centre during their stay.
Is Pullman Rotorua located near the city centre?
Yes, it is 0.2 km away from the centre of Rotorua.
Are any cleaning services offered at Pullman Rotorua?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Rotorua offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Pullman Rotorua?
Many travellers enjoy visiting Tamaki Māori Village (0.4 km), Te Puia (3.2 km), and Whakarewarewa - The Living Maori Village (2.9 km).