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Tuscany Villas Rotorua - Heritage Collection

About
Location
Cleanliness
Service
Value
Rotorua's Tuscany Villas offers guests luxurious Rotorua motel accommodation in the heart of the city. Our modern designs and furnishings are comfortable and will delight our guests.Our luxury accommodation options are top-notch. We provide personal, friendly service and exceptional housekeeping standards for your comfortable stay.
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Property amenities
Free Parking
Free High Speed Internet (WiFi)
Wheelchair Access
Spa
Hot Tub
Laundry Service
Self-Serve Laundry
Non-Smoking Hotel
Dry Cleaning
Meeting Rooms
Heated pool
Outdoor pool
Breakfast Available
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Room features
Suites
Kitchenette
Non-Smoking Rooms
Accessible rooms
Microwave
Refrigerator in room
Family Rooms
Good to know
HOTEL STYLE
Mid-range
Centrally Located
HOTEL CLASS
Reviews & more
329Reviews
93Photos
4Q+A
64Room tips
Traveller rating
  • 142
  • 126
  • 39
  • 13
  • 9
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Show reviews that mention
This place was perfect. It was clean and comfortable with an excellent staff! We loved staying in, ordering takeout and relaxing in the amazing tub! It was a perfect respite after spending three weeks in our camper van.
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Review collected in partnership with this hotel
Response from KateandRichardBoyd, Manager at Tuscany Villas Rotorua - Heritage Collection
Responded 1 week ago
Thank you so much for the review- Spa is always great after any long trip. -Judith
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In contrast to last reviewer, the member of staff on duty in reception when I checked in was both welcoming and helpful, and I suspect that I had a better room. I didn't spot air conditioning, but didn't need it. The room was large enough for some furniture to unpack to, but that
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Response from KateandRichardBoyd, Manager at Tuscany Villas Rotorua - Heritage Collection
Responded 3 weeks ago
Thank you so much for your supportive review-this is just one of those cases that we cant always win, however you have been very kind with your review-we do pride ourselves with guests who look confused or we can soon pick up if help is needed. Again thank you-Judith
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Staff member was a little cold when we booked in. The room had no air conditioner, a ceiling fan that was insufficient and very hot. Property was central to attractions however because of it location it was very smelly.
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Review collected in partnership with this hotel
Response from KateandRichardBoyd, Manager at Tuscany Villas Rotorua - Heritage Collection
Responded 3 weeks ago
Thank you for your review-Unfortunately we do not host air conditioned rooms in Tuscany, we do have ceiling fans that are adequate, as all the doors open onto a balcony it would have been wise to utilise this opportunity. Welcome to Rotorua-th e home of Sulphur and the smell is all part of a memorable visit-Judith
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We received a friendly greeting upon arrival at the reception desk and were quite comfortable in our room. It was quiet, had a nice big spa tub, and was well appointed. The location of the hotel worked very well for us as well. We wouldn't refer to this as a villa, but we woul
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Response from KateandRichardBoyd, Manager at Tuscany Villas Rotorua - Heritage Collection
Responded 4 weeks ago
Thank you very much for the kind review-Thank you for your recommendations-Judith
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Motel location is very good as is the condition of the rooms and facilities. Very clean and well kept, enjoyed our stay but the bed was hard with an electric blanket, which I hate sleeping on. Usually take them off but tried to sleep through.
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Review collected in partnership with this hotel
Response from KateandRichardBoyd, Manager at Tuscany Villas Rotorua - Heritage Collection
Responded 4 weeks ago
ohh. you shouldve taken it off..its about your comfort thru the night-thanks so much for the review-Judith
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Album Categories
All photosTravellerRoom & SuiteDining
Photo provided by managementTuscany Villas Rotorua - Heritage Collection
2 Bedroom Suite Room 1
Photo provided by managementTuscany Villas Rotorua - Heritage Collection
1 Bedroom Suite
Photo provided by managementTuscany Villas Rotorua - Heritage Collection
Executive studio
did NOT sit on the chairs
Previous
Why have a sign in rooms saying "spare towels are available from reception" and then tell people that towels are provided by the local pools. The pools charge $5 per towel. Either give out the towels or take down the sign. A " boutique " hotel should provide quality service rather than mislead its guests.
I agree!
1 vote
Do you have a 2 bedroom suite
Yes we have 2 X 2 Bedroom units
0 votes
Did someone die in suite 23
Hi Troy, we explained this in our management response. No-one has died in our motel. We think it may be a cooking odour, we have tried fixing the issue by having all the drapes, carpets, walls and fixtures cleaned. There is no longer a smell in this unit.
0 votes
Can you tell me if you have any rooms with twin beds please?
Hello. Depending on availability, a couple of our deluxe studios can have the superking bed split into 2 singles, but we have to know before your arrival day to do this. Also we have 3 x 1 bedrooms that have a queen bed in the bedroom and a single bed in the lounge area. ( 1 bedroom spa suite for 3 when booking) if you want this configuration.
0 votes
"When booking check to see if room has an air conditioner "
"We were upstairs, and I think that helped protect us from street noise."
"It is on a busy road so ask for a room away from the road..........."
"The bathroom tiles were a bit slippery after having a spa or shower "
"Opt for an upper level room if you dont like to hear people walking above."
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PRICE RANGE
US$112 - US$193 (Based on Average Rates for a Standard Room)
LOCATION
New ZealandNorth IslandBay of Plenty RegionRotorua DistrictRotorua
NUMBER OF ROOMS
28
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