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Wai Ora Lakeside Spa Resort

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77 Robinson Avenue Holdens Bay, Rotorua 3010 New Zealand
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About

#27 of 89 hotels in Rotorua
Location
Cleanliness
Service
Value
Wai Ora Lakeside Spa Resort is situated on the picturesque shores of Lake Rotorua in quiet parklike surroundings only 3 mins from Rotorua Airport,and 10 mins to the famous geothermal attractions of Rotorua. This award winning resort hotel features luxurious accommodation with private balconies or courtyards with views to the lake; New Zealand's award winning fine dining Mokoia Restaurant specialising in indigenous herbs and spices which creates amazing taste sensations including a daily full vegetarian menu; superb personal service; relaxing Manary English lounge bar and the internationally acclaimed Wai Ora Day Spa featuring the World Luxury Spa Award winning "New Zealand Cultural Spa "regime based on the geothermal muds of Rotorua and wellness practices of the Maori. Rotorua's only World Luxury Spa Award winner. Enjoy the tranquility of the landscaped gardens and serene sounds of the meandering spring feed stream as you enjoy the hot and cold pools, steam room and sauna that make up the Wai Ora Spa Water Experience. The ideal Rotorua relaxation, spa, food taste sensations destination and accommodation base for all other Rotorua activities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Sauna
Bar / lounge
Beach
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Hot bath
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Room service
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Modern
Hotel links
Special Offer:LOVERS DELIGHT
592Reviews6Q+A100Room tips
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Joseph B wrote a review Jun 2022
6 contributions
Beautiful location right by the lake with helpful and friendly staff. The pool looks great too! (Although too cold in winter…) Only downside are the lack of ambiance in the restaurant and the walls between rooms not being fully soundproof.
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Date of stay: June 2022Trip type: Travelled as a couple
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Bella Sveistrup wrote a review May 2022
Tauranga, New Zealand1 contribution
False advertising on Booking.com when looking, then arrived and didn’t get what was on the website at all. It was old and out-dated, the bathroom was way too small (height-wise) for the average human (my husband is 6’3ft and I’m 5’9 and we both struggled to use the bathroom facility). My husband could smell black mold on arrival as well, which is unsafe for someone like myself who has asthma. Half of the items that are listed are not there, such as soundproofing. I live in a busy city in an apartment block not far from the main roads, bars, train tracks, as well as an airport and we have more soundproof rooms here than at a supposed 4 star resort. We were there for our wedding and honeymoon, it honestly affected the whole honeymoon for us and we had to come home early in the end as the bed was so uncomfortable it messed up my husband’s back. We felt they didn’t really care about making the experience enjoyable for us, we felt we were more a money-making machine than a customer who is entitled to a good experience, especially when staying at a supposed 4 star resort, with a spa attached (which I found through review you have to pay for, $30 to sit in a lukewarm spa). We didn’t let the staff know of these problems as we found them rude and unprofessional, especially at check in. On check in, as my mother had booked the place, I thought it was paid for. Just to find out from a very rude manager, that it had not been paid for. He then went on to be very condescending towards myself and my mother on the phone when I had to ring her up. And as a couple who has worked in hospitality before, it was OHS nightmare honestly. We didn’t eat at the restaurant as it looked closed the whole time and it was very over priced for small portions. We also didn’t use the spa section as well, due to price and the fact we saw reviews about the spas not being warm. We will never be returning and I will definitely NOT be recommending anyone stay here unless you enjoy back pain and getting the flu or Covid-19 with the black mold in the rooms.
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Date of stay: May 2022Trip type: Travelled as a couple
Room Tip: Just save yourself the trouble & time of staying here
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brendon152 wrote a review Dec 2021
Auckland, New Zealand40 contributions12 helpful votes
This is not a resort at all by any way, the rooms were clean and comfortable yes and as a motel / hotel is fine, the shower was Dangerous as was enjoying a shower and then so hot nearly cased burns then went so cold just to hard to have decent shower. The swimming pools both of them just AHH! Horrible got in one and had dirt and floating buts every where no chlorine added just yuck, second pool in spa area a little better but not great as well with floaties so nope and nope, Both spa hot tubs in need of attention run down low on water and just not appealing as well could not even consider getting in. Loungers had ripped swabs and the sauna and steam room not good at all. The bar looked like the 70s and restaurant we did not try but was used by others so cant say much. over all good room for one night but if you wanted more this is not it.
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Date of stay: December 2021
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1 Helpful vote
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TrailBlazer718301 wrote a review Jul 2021
1 contribution7 helpful votes
The room is over priced and not clean. The bathroom is a throw back from the 80s and needs redoing. Hot tubs were cold and the hot pool is grimy and also needs a good clean. Not impressed by the service either. Cutlery dirty with crumbs and hair is the draw. If you still decide to stay here bring your own shampoo as what they have is poor quality for a place that says it’s four and a half star more like a two at next Only positive is the view of the lake
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Date of stay: July 2021Trip type: Travelled as a couple
5 Helpful votes
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Summer Spark wrote a review Apr 2021
1 contribution
Amazing staff service, really took care of us so well. Overall lovely stay here. Would definitely come back 😊 Breakfast was really great, a lot on offer at the spa treatment. Extremely friendly staff
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Date of stay: April 2021Trip type: Travelled as a couple
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Rod d wrote a review Apr 2021
Torbay, New Zealand132 contributions45 helpful votes
Sadly seen better days. Unloved and unkempt. Wish I had read latest reviews. Was probably once a nice place. But everything about it slightly depressing. Given its location some at out of town you’d want it to be a bit of destination to spend time at. We didn’t linger. Better places to stay than here. Underwhelming and sad.
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Date of stay: April 2021
Rooms
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2 Helpful votes
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Hugh_T56 wrote a review Mar 2021
Hamilton, New Zealand11 contributions10 helpful votes
Let me start by saying I would normally never give a 1 rating but the for the Wai Ora I have to make an exception. We’ve stayed here several times & were always happy with the accommodation & service, especially the restaurant & cozy bar area so we booked again for a special break. What a letdown. First they told us, after check in & paying, that the restaurant was no longer the Pacific Rim cuisine as advertised but now only Chinese cuisine. Their website & all their other advertising is still promoting the ” classy Mokoia Restaurant “. Then we returned to our room to find the rain had leaked in all over my camera gear & soaked the couch & carpet. It was also coming through the light fitting. From there things went downhill quickly. This was 9:30 p.m. & the whole place was deserted. I tried to call on the room phone but it was dead so I had to use my mobile. Initially there was no answer and a message said the voice mail was full. When we were finally able to contact someone their attitude was dismissive and totally unhelpful. They immediately went on the defensive. They said the leak was due to a heavy rainstorm that night. Well, we kinda guessed that, we’d been out in it. They were totally unconcerned that thousands of dollars worth of camera gear might have been damaged and were intent on pointing out their issues due to being fully booked later in the week. We had to argue to get moved to a dry room and told we’d have to move back into the leaky room the next day as they were fully booked over Easter. It was after 11 by the time we got to bed. It’s a real shame, this used to be one of our favourite places to stay but we’ll not be going there again.
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Date of stay: March 2021Trip type: Travelled as a couple
6 Helpful votes
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Darius wrote a review Mar 2021
Auckland, New Zealand47 contributions53 helpful votes
I stayed here few years ago and it was a 5 star resort. Since they have a new owner, things changed. They rooms are not clean. The definition of king size bed is two double bed joined together. Manager was hard to locate.
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Date of stay: March 2021Trip type: Travelled as a couple
6 Helpful votes
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Winetourist wrote a review Mar 2021
Auckland, New Zealand712 contributions168 helpful votes
What was once a great resort is now a rundown, tired, faded shadow of its past in need of serious renovation and updating. The present owners/mangers need to address every aspect of their operation including accommodation, services, pricing, marketing and general management. Other recent reviewers have regrettably catalogued a raft of short-comings, failures and disappointments of the resort. Certainly not a recommendation for making a booking, however the resort has good bones and I’m sure with the right resources and direction it could be a shining star again.
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Date of stay: March 2021
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5 Helpful votes
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Diana William wrote a review Mar 2021
Tarutung, Indonesia1 contribution4 helpful votes
Last Wednesday I had a afternoon check in and wanna book a dinner with them. And I had been noticed the restaurant were not opened?? And I actually had seen someone was cooking in the kitchen. And there was a man which could not speak any English and always say [yes yes] WTF??? The breakfast was sh. T as well, no saff, and no one answered phone. Room were not clean even found some bugs and hair on the bed sheet. So disappointed to the staff and management, never back again!!!!
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Date of stay: March 2021Trip type: Travelled as a couple
6 Helpful votes
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PRICE RANGE
US$80 - US$101 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
wai ora lakeside hotel, wai ora lakeside resort
LOCATION
New ZealandNorth IslandBay of Plenty RegionRotorua DistrictRotorua
NUMBER OF ROOMS
30
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Frequently Asked Questions about Wai Ora Lakeside Spa Resort
Which popular attractions are close to Wai Ora Lakeside Spa Resort?
Nearby attractions include Rotofobia (5.2 km), ZORB Rotorua (7.3 km), and Redwoods, Whakarewarewa Forest (4.1 km).
What are some of the property amenities at Wai Ora Lakeside Spa Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Wai Ora Lakeside Spa Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Wai Ora Lakeside Spa Resort?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Wai Ora Lakeside Spa Resort?
Yes, free parking is available to guests.
What are some restaurants close to Wai Ora Lakeside Spa Resort?
Conveniently located restaurants include EL Mexicano Zapata Cantina, Ali Baba's Tunisian Cuisine, and Gelato Mio Ice Cream.
Are there opportunities to exercise at Wai Ora Lakeside Spa Resort?
Yes, guests have access to a pool and a sauna during their stay.
Does Wai Ora Lakeside Spa Resort have airport transportation?
Yes, Wai Ora Lakeside Spa Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Wai Ora Lakeside Spa Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Wai Ora Lakeside Spa Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Wai Ora Lakeside Spa Resort?
Many travellers enjoy visiting Tamaki Māori Village (4.5 km), Te Puia (6.7 km), and Whakarewarewa - The Living Maori Village (6.2 km).