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About
#31 of 89 hotels in Rotorua
Location
Cleanliness
Service
Value
Wai Ora Lakeside Spa Resort is situated on the picturesque shores of Lake Rotorua in quiet parklike surroundings only 3 mins from Rotorua Airport,and 10 mins to the famous geothermal attractions of Rotorua. This award winning resort hotel features luxurious accommodation with private balconies or courtyards with views to the lake; New Zealand's award winning fine dining Mokoia Restaurant specialising in indigenous herbs and spices which creates amazing taste sensations including a daily full vegetarian menu; superb personal service; relaxing Manary English lounge bar and the internationally acclaimed Wai Ora Day Spa featuring the World Luxury Spa Award winning "New Zealand Cultural Spa "regime based on the geothermal muds of Rotorua and wellness practices of the Maori. Rotorua's only World Luxury Spa Award winner. Enjoy the tranquility of the landscaped gardens and serene sounds of the meandering spring feed stream as you enjoy the hot and cold pools, steam room and sauna that make up the Wai Ora Spa Water Experience. The ideal Rotorua relaxation, spa, food taste sensations destination and accommodation base for all other Rotorua activities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Sauna
Bar / lounge
Beach
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Hot bath
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Room service
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Romantic
Hotel links
Location
Full view
Contact
77 Robinson Avenue Holdens Bay, Rotorua 3010 New Zealand
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589Reviews6Q+A100Room tips
Reviews
Traveller rating
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- 67
- 45
- 21
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The room is over priced and not clean. The bathroom is a throw back from the 80s and needs redoing. Hot tubs were cold and the hot pool is grimy and also needs a good clean. Not impressed by the service either. Cutlery dirty with crumbs and hair is the draw. If you still decide to stay here bring your own shampoo as what they have is poor quality for a place that says it’s four and a half star more like a two at next Only positive is the view of the lake
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Date of stay: July 2021Trip type: Travelled as a couple
4 Helpful votes
Helpful
Amazing staff service, really took care of us so well. Overall lovely stay here. Would definitely come back 😊 Breakfast was really great, a lot on offer at the spa treatment. Extremely friendly staff
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Date of stay: April 2021Trip type: Travelled as a couple
Helpful
Sadly seen better days. Unloved and unkempt. Wish I had read latest reviews. Was probably once a nice place. But everything about it slightly depressing. Given its location some at out of town you’d want it to be a bit of destination to spend time at. We didn’t linger. Better places to stay than here. Underwhelming and sad.
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Date of stay: April 2021
Rooms
Location
Service
2 Helpful votes
Helpful
Let me start by saying I would normally never give a 1 rating but the for the Wai Ora I have to make an exception. We’ve stayed here several times & were always happy with the accommodation & service, especially the restaurant & cozy bar area so we booked again for a special break. What a letdown. First they told us, after check in & paying, that the restaurant was no longer the Pacific Rim cuisine as advertised but now only Chinese cuisine. Their website & all their other advertising is still promoting the ” classy Mokoia Restaurant “. Then we returned to our room to find the rain had leaked in all over my camera gear & soaked the couch & carpet. It was also coming through the light fitting. From there things went downhill quickly. This was 9:30 p.m. & the whole place was deserted. I tried to call on the room phone but it was dead so I had to use my mobile. Initially there was no answer and a message said the voice mail was full. When we were finally able to contact someone their attitude was dismissive and totally unhelpful. They immediately went on the defensive. They said the leak was due to a heavy rainstorm that night. Well, we kinda guessed that, we’d been out in it. They were totally unconcerned that thousands of dollars worth of camera gear might have been damaged and were intent on pointing out their issues due to being fully booked later in the week. We had to argue to get moved to a dry room and told we’d have to move back into the leaky room the next day as they were fully booked over Easter. It was after 11 by the time we got to bed. It’s a real shame, this used to be one of our favourite places to stay but we’ll not be going there again. …
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Date of stay: March 2021Trip type: Travelled as a couple
6 Helpful votes
Helpful
I stayed here few years ago and it was a 5 star resort. Since they have a new owner, things changed. They rooms are not clean. The definition of king size bed is two double bed joined together. Manager was hard to locate.
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Date of stay: March 2021Trip type: Travelled as a couple
5 Helpful votes
Helpful
PRICE RANGE
US$84 - US$126 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
wai ora lakeside hotel, wai ora lakeside resort
LOCATION
New ZealandNorth IslandBay of Plenty RegionRotorua DistrictRotorua
NUMBER OF ROOMS
30
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Claim Your Listing Frequently Asked Questions about Wai Ora Lakeside Spa Resort
Which popular attractions are close to Wai Ora Lakeside Spa Resort?
Nearby attractions include Rotofobia (5.2 km), Fancy Meow Cat Cafe (4.9 km), and ZORB Rotorua (7.3 km).
What are some of the property amenities at Wai Ora Lakeside Spa Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Wai Ora Lakeside Spa Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Wai Ora Lakeside Spa Resort?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Wai Ora Lakeside Spa Resort?
Yes, free parking is available to guests.
What are some restaurants close to Wai Ora Lakeside Spa Resort?
Conveniently located restaurants include El Mexicano Zapata, Ali Baba's Tunisian Takeaways, and Ciabatta Cafe and Bakery.
Are there opportunities to exercise at Wai Ora Lakeside Spa Resort?
Yes, guests have access to a pool and a sauna during their stay.
Does Wai Ora Lakeside Spa Resort have an airport shuttle?
Yes, Wai Ora Lakeside Spa Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Wai Ora Lakeside Spa Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Wai Ora Lakeside Spa Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Wai Ora Lakeside Spa Resort?
Many travellers enjoy visiting Tamaki Māori Village (4.5 km), Te Puia (6.7 km), and Whakarewarewa - The Living Maori Village (6.2 km).