Paihia Beach Resort & Spa
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Paihia Beach Resort & Spa
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Avg. $340 /night, 11/12 - 11/13
$650
per night
$482
per night
$313
per night
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About
4.0
#1 of 3 resorts in PaihiaLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Paihia Beach Resort & Spa overlooks Paihia's most picturesque beach and is within walking distance of Paihia Wharf, the departure point to discover the wonderful Bay of Islands. Located within the Hotel is the chic poolside and ocean view restaurant offering only the finest culinary experience. Visit the hotel's award-winning spa, La Spa Naturale, offering first class spa treatments with a uniquely New Zealand flavour.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Restaurant
Beach
Fishing
Conference facilities
Spa
Parking
Wifi
Hot bath
Pool with view
Outdoor pool
Heated pool
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Massage
Concierge
Non-smoking hotel
Laundry service
Self-serve laundry
Room features
Bathrobes
Air conditioning
Private balcony
Room service
Seating area
Kitchenette
Microwave
Flatscreen TV
Iron
Minibar
Refrigerator
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Qualmark.
HOTEL STYLE
Boutique
Luxury
Languages Spoken
English
Location
130 Marsden Road, Paihia 0200 New Zealand
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 80 out of 100
80
19 Restaurants
within 0.5 kilometers
3 Attractions
within 0.5 kilometers
438Reviews3Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
What a place, we stayed on the top story, the view was stunning. Private balcony. Well appointed room,its of space. Very impressed.
Spa bath was old and dated and did not work, bathroom very squashed and cabinetry in both bathroom and kitchenette clearly had some water swelling damage that needs repairing for the price charged.
Above comments do not detract from the fact I would definitely stay here again.
Spa bath was old and dated and did not work, bathroom very squashed and cabinetry in both bathroom and kitchenette clearly had some water swelling damage that needs repairing for the price charged.
Above comments do not detract from the fact I would definitely stay here again.
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Date of stay: October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kanishak Sharma, General Manager at Paihia Beach Resort & Spa
Responded 3 Nov 2020
Thank you Margo for such kind, constructive words. We are pleased you enjoyed your stay here with us and we have taken all your feedback and are working on these issues. We hope to welcome you back again some day soon. Kind Regards, Katie
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We thought we were booking the best hotel in town and happily paid a rate of $350 excluding BF ,the experience we had was horrendous starting with basic facilities even an Air BNB would offer like WiFi did not work ,no staff at the reception at all time except check inn where only keys were handed with no further discussion, no parking on site was available as the property is undergoing some dispute we studied ,we were on double occupancy with room having amenities for one occupant only no milk pods in the room ,all night the mini bar made a wired noise in the morning we called reception no answer we had to go extra mile to order for two coffees to the room which when arrived smelled absolutely burnt.
On check out we took down the two cups full to be able to communicate the issues faces the GM arranged at the desk and said we were late for check out addressed that the check in and out time is on the check in agreement that’s signed by us and expected us to read every detail but did not accept that the reception staff needs to share all of this during guest arrival as a part of enhancing a 1st timers experience!! Honestly the most disappointing stay I had being a part of the hospitality industry for over 10 years I feel they failed to meet the bare minimum .
On check out we took down the two cups full to be able to communicate the issues faces the GM arranged at the desk and said we were late for check out addressed that the check in and out time is on the check in agreement that’s signed by us and expected us to read every detail but did not accept that the reception staff needs to share all of this during guest arrival as a part of enhancing a 1st timers experience!! Honestly the most disappointing stay I had being a part of the hospitality industry for over 10 years I feel they failed to meet the bare minimum .
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
You can’t get a better spot in Paihia than this. It’s within walking distance to Waitangi and the main wharf, plus it’s right across the road from an excellent beach and playground. If you’re on one of the higher floors there is a view over to Waitangi.
The staff were all really friendly with us and we couldn’t fault the food or the restaurant.
Reading back in the reviews, yes the place needs a makeover but our room was clean and had everything we needed including a kitchenette and free, good wifi. You’re not paying extortionate prices to stay here and I’m sure if they had a Reno, they’d charge more. So enjoy the great value while you can.
There are some simple things that could be done to make it a little bit better. It felt like the whole place could have a water blast to bring it up to scratch. The ground around the pools could use a daily clean. Felt like the inside maintenance was there but outside was lacking.
Was also disappointed that the bar/restaurant wasn’t available all day for those poolside. Would have been great to get drinks. Plus restaurant had closed when we asked for lunch around 1:45pm. But it didn’t dampen our spirits as we just brought down our own drinks and snacks from the room.
Those were small things and the view, pools, spa, location and friendly staff far outweighed those small details. We’ll be back for sure!
The staff were all really friendly with us and we couldn’t fault the food or the restaurant.
Reading back in the reviews, yes the place needs a makeover but our room was clean and had everything we needed including a kitchenette and free, good wifi. You’re not paying extortionate prices to stay here and I’m sure if they had a Reno, they’d charge more. So enjoy the great value while you can.
There are some simple things that could be done to make it a little bit better. It felt like the whole place could have a water blast to bring it up to scratch. The ground around the pools could use a daily clean. Felt like the inside maintenance was there but outside was lacking.
Was also disappointed that the bar/restaurant wasn’t available all day for those poolside. Would have been great to get drinks. Plus restaurant had closed when we asked for lunch around 1:45pm. But it didn’t dampen our spirits as we just brought down our own drinks and snacks from the room.
Those were small things and the view, pools, spa, location and friendly staff far outweighed those small details. We’ll be back for sure!
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nilanjan C, Guest Services / Front Office at Paihia Beach Resort & Spa
Responded 1 May 2024
Thank you . It was lovely to host you and looking forward to see you again Regards Nilanjan C
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sadly this hotel is in desperate need of a deep clean and water blast. I stayed 1 night with my husband for a treat for our anniversary. I booked the spa bath room and it was gross. The plug was full of so much hair and gunk that when you pulled it it just kept going and going. The spa jets were surrounded in green mould, the silicon around the bath and all corners and surroundings THICK with black gunk that scraped off onto your finger nail.
No attention to detail, bed valance half tucked in, old leaves on the dirty and depressing balcony. The glass dividers between balconys were covered in cobweb and bird poo. Everywhere you look is just grimy, the outdoor furniture, walls, tiles, umbrellas etc..
When I asked to have the bath cleaned out I was met with a very unhelpful, unapologetic, monotone, expressionless women who just couldnt be bothered.
Apparently there is a happy hour at 5pm (I was informed at check in) , but during happy hour no-one knew any information about it so I just got a drink from my room.
It was just shocking to me really, I thought this was meant to be a good upmarket place but I would never stay here again. Its saving grace was the breakfast, that was delicious.
Worst of all I emailed them 2 weeks ago with my summary of my experience and photos to see what they would say and I got no response, not good.
No attention to detail, bed valance half tucked in, old leaves on the dirty and depressing balcony. The glass dividers between balconys were covered in cobweb and bird poo. Everywhere you look is just grimy, the outdoor furniture, walls, tiles, umbrellas etc..
When I asked to have the bath cleaned out I was met with a very unhelpful, unapologetic, monotone, expressionless women who just couldnt be bothered.
Apparently there is a happy hour at 5pm (I was informed at check in) , but during happy hour no-one knew any information about it so I just got a drink from my room.
It was just shocking to me really, I thought this was meant to be a good upmarket place but I would never stay here again. Its saving grace was the breakfast, that was delicious.
Worst of all I emailed them 2 weeks ago with my summary of my experience and photos to see what they would say and I got no response, not good.
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
perfect size rooms with a great uninterrupted view to the water, great pools - warm and cold options so can enjoy in spring. Lovely restaurant. Loved the location playground across the road and short walk to town along the waterfront. Will stay again
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Review collected in partnership with this hotel
Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kanishak Sharma, General Manager at Paihia Beach Resort & Spa
Responded 10 Oct 2020
Thank you for this amazing review! We appreciate it so much and so thrilled you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the future. Kind Regards, Katie
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Could not fault our stay at the Paihia Beach Resort and Spa. The small hot pools were a family favourite and the servings in the restaurant are good quality and a good size. The radio in the kitchen sometimes competes with the music in the restaurant but this is a minor thing.
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Review collected in partnership with this hotel
Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kanishak Sharma, General Manager at Paihia Beach Resort & Spa
Responded 29 Aug 2020
Thank you for your amazing review, and for taking the time to write it. I have taken your feedback and will be sure to let our team know. We do hope to see you return again however. Till then, all the best! Kind Regards, Katie
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Absolutely love coming here for our weekend getaways. It’s so relaxing. The staff are always nice. The room service ladies are so cool. Love being able to sit it the personal spa pools and listen to waves crashing on the beach at the same time ☺️
La Spa Natural is our all time favourite for pampering both me and my partner. Definitely cannot wait to book in again on our next free weekend.
La Spa Natural is our all time favourite for pampering both me and my partner. Definitely cannot wait to book in again on our next free weekend.
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Date of stay: October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kanishak Sharma, General Manager at Paihia Beach Resort & Spa
Responded 10 Oct 2020
Thank you Alexa for this amazing review! We are so thrilled you enjoy our hotel and all its facilities, it is a pleasure to host for you. Look forward to welcoming you back again next time. Kind Regards, Katie
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have stayed in 17 hotels during our 5 week visit to NZ, this hotel is by far the worst! Not only is it tired and dated, it is unclean and definitely not worthy of the 4 star rating it currently holds - do not be fooled by the pictures on the website.
We stayed in room 106 which was old, had an overwhelming smell of bleach and a faulty tap in the kitchen which leaked into the under sink cupboard. The most disturbing problem of all were the cockroaches which we saw in our room and in the corridors.
The shower in the bathroom flooded every time it was used, and neither the sink or shower tray drained away properly. The kitchenware was inadequate, the cooker filthy and the net curtains were mouldy.
The positive feedback is that the staff were great, despite working in such conditions, and the food was good although the thought of the cockroaches was off putting!
We discussed all of this with our travel agent (Trailfinders) and with the team at the hotel and all tried to make our stay more palatable with a bottle of wine and the offer of free breakfast. Unfortunately, we decided to leave the hotel a day early and book into alternative accommodation.
The hotel rating definitely needs to be reassessed- this is at very best a 3 star hotel.
We stayed in room 106 which was old, had an overwhelming smell of bleach and a faulty tap in the kitchen which leaked into the under sink cupboard. The most disturbing problem of all were the cockroaches which we saw in our room and in the corridors.
The shower in the bathroom flooded every time it was used, and neither the sink or shower tray drained away properly. The kitchenware was inadequate, the cooker filthy and the net curtains were mouldy.
The positive feedback is that the staff were great, despite working in such conditions, and the food was good although the thought of the cockroaches was off putting!
We discussed all of this with our travel agent (Trailfinders) and with the team at the hotel and all tried to make our stay more palatable with a bottle of wine and the offer of free breakfast. Unfortunately, we decided to leave the hotel a day early and book into alternative accommodation.
The hotel rating definitely needs to be reassessed- this is at very best a 3 star hotel.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gm PBR, General Manager at Paihia Beach Resort & Spa
Responded 19 Dec 2022
Dear Guest, Thank you for your review. Firstly, my apologies for your experience. Property is located next to the native bush & gardens all around and with ongoing humid heat wave there is always a visit from certain unwanted creatures. We have hosted over nine hundred guests in your room this year and most have been delighted with the experience. Following your concerns adjustments were promptly made, We did compensate during your stay which you accepted. Regards, Kanishak General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
For the price tag this apartment was not of acceptable quality. Cabinets worn and stained, furniture broken and doors and drawers hanging at odd angles. Parking was basically on the street as insufficient parks and those were for small cars only.
The building was dirty and looking at the great view could be so much better if not adorned by black dirt and mold on the structure above the deck below.
Maintenance should be a priority given the price charged, have seen better 3 star motels. Check in is at 3pm and cleaners still with cupboards open and trolleys going as guests arriving…
What have they been doing since 10.00am check out?
Seems like some good management is needed.
The building was dirty and looking at the great view could be so much better if not adorned by black dirt and mold on the structure above the deck below.
Maintenance should be a priority given the price charged, have seen better 3 star motels. Check in is at 3pm and cleaners still with cupboards open and trolleys going as guests arriving…
What have they been doing since 10.00am check out?
Seems like some good management is needed.
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PBR Manager, Guest Services / Front Office at Paihia Beach Resort & Spa
Responded 18 Feb 2024
Thank you for your review so that we can work on these problematic areas. I will be sure to share this with the correct departments so that we can work on action. we hope to get to welcome you back another time!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I don’t know how you would define the word the resort in this context but a hotel with 22 rooms only is really pushing it a bit. We stayed here for two nights as part of our tour of New Zealand. Having read previous reviews it was with some trepidation that we checked in. I must say our room on the third floor was spacious,
clean and tidy and enjoyed a fabulous view across the bay. However there was dirt on the balcony and the sofas were a little stained but other than that all was acceptable. We only had breakfast in the hotel but the food was good. However, if you are on b&b basis you are allowed only one hot option off the menu (which is fair) but only one drink. You have to choose orange juice or coffee which seems a bit churlish. Staff are not unfriendly but several were surly. The pool area is decorated in dark grey tiles. This made the water look black and uninviting. The spa area is lovely and I enjoyed an excellent massage.
clean and tidy and enjoyed a fabulous view across the bay. However there was dirt on the balcony and the sofas were a little stained but other than that all was acceptable. We only had breakfast in the hotel but the food was good. However, if you are on b&b basis you are allowed only one hot option off the menu (which is fair) but only one drink. You have to choose orange juice or coffee which seems a bit churlish. Staff are not unfriendly but several were surly. The pool area is decorated in dark grey tiles. This made the water look black and uninviting. The spa area is lovely and I enjoyed an excellent massage.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My apologies I thought I had answered this. I do not think so. There is a Spa with Steam Room , Sauna and Massage area but I do not recall seeing a gym.
Yes there is an elevator. Large enough for two people plus small luggage.
"Parking on first come basis and only small cars. Be prepared to park down the street if larger vehicle."Read full review
"It is about a 6-8 minute walk from the Marina with a bend up a hill. Not too challenging though but be aware."Read full review
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PRICE RANGE
$290 - $510 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
paihia beach hotel paihia, paihia beach resort and spa
LOCATION
New ZealandNorth IslandNorthland RegionBay of IslandsPaihia
NUMBER OF ROOMS
22
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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