Great location , handy to all of Paihia Russell and the Bay. Pleasant staff who helped us book an extra night and great rooms , housekeeping excellant. Fantastic breakfast that was included in our package. Could not fault this Hotel. Hope to be back again next summer...
We had been looking forward to staying at this hotel because of all the amenities and the location. Room looked great but sadly the Internet and TV were not functioning. The Internet was being "worked on" but only 6 TV channels and very poor reception. It took some arguing but were finally refunded the full amount and found a great place two sites over. Had we been told about this situation at the time of check in, we could have avoided the aggravation and wasted time.
Pros: -Very convenient location -Very comfortable bed -Clean and tidy -Housekeeping options - partial or full -Pool area and garden is lovely Cons: -WiFi is terrible. Should not advertise that it is available as it simply doesn’t work. Hopeless if you are trying to work. -TV is tiny and reception is very poor and fuzzy. -No extractor fan in bathroom.
We thoroughly enjoyed a two-night stay at the Kingsgate Hotel. Prime location, comfortable room and a nice pool for the kids. Whilst completely full, the hotel staff still maintained their customer focus and high levels of cleanliness. Particular mention should go to Santana in the restaurant who’s dedication to the breakfast service was impeccable. Thanks! We would happily return to this hotel.
We booked two rooms side by side for our family -confirmed again by phone two weeks again prior to arriving. When we arrived we were told that we had been moved to the opposite side of the hotel. Was a huge deal to get it sorted. Had to ask to have the room serviced. Paid top dollar for our accommodation- cant be hard to get much better.
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