This place is noisy! Especially if you end up in a room above the cafes. You get to endure people talking below you, inhale the cigarette smoke wafting up along with the exhaust fumes from vehicles driving past. And all this on top of the noise from neighboring and above rooms. The rooms are clean, however the bleach smell takes some getting used to in the bathrooms as they don't appear to rinse ther floors after mopping them with cleaner. The reception staff seem nice and apologize but that's it. There is no attempt to make your remaining stay pleasant Go elsewhere.
A good sized room that was really clean and tidy. Very quiet. Close to the beach, restaurants etc. Some great extras such as bathrobes, spa bath and dishwasher. Could do with more points to plug in cables to charge devices and to be picky, some scissors.
We had 1 bedroom front room with a deck and view over the ocean. The beach was across the road and past a car park. the room was very comfortable, we pulled up the two comfy chairs up to the window and spent out few days sipping wine and taking in the views. Restaurants, bars and shops were a few minutes walk and plenty of choice along the waterfront about 6 minutes walk. We thoroughly enjoyed our stay and also enjoyed brunch at the cafe downstairs. We will be back.
Stayed for 3 nights 8th till 11th Jan, paid over $1000, on the second day after being out all day ,room hadn’t been serviced, we had been told all rooms were serviced daily, rang reception and after 10 minutes of excuses were told we weren’t a priority because they had a full house the previous night . After pushing them hard the cleaners eventually serviced the room , head cleaner told us we were expecting too much and would we like to spend a day in her shoes. ?? We suspected on the first night that the sheets hadn’t been changed from previous guests as well but didn’t say anything ,, should have in hindsight. Windows and exit doors to the property were all filthy as well ,,, won’t be back ,,,
Below par from start to finish. They put us in a different room to what we booked and paid for, due to an ‘accident’ with the guests staying in our room before us (no further detail provided on what the accident was). No compensation was offered for this change and for ending up with a room that didn’t meet our needs. When you’re paying >NZD500 per night, you expect high quality - this was anything but. A very tired looking room which hasn’t been well cleaned, with a view of the road (not the sea). I wouldn’t recommend staying here until they have had a much needed overhaul of their rooms/hotel. In the meantime, they should adjust their prices down to reflect the tired state of the accommodation.
We found blood on the sheets at around ankle height in the bed. We weren't looking for a refund or compensation we just wanted them to acknowledge their wrong doing and look into why this happened so it didn't happen to anyone else. Instead the hotel manager tried to tell us it was our blood after we had assured her that we were 100% sure it was not ours. She then tried to put the blame on our 6yr old and 4yr old. Her response was an absolute disgrace. We haven't ever come across such poor customer service. We told her we had nothing to gain from telling her about the blood on the sheets and yet she refused to believe that her housekeeping staff may not have changed the sheets which is the most logical explanation. I never leave bad reviews but I draw the line at blood stained sheets, disturbing.…
Stayed in plenty of 4+ star hotels in our time and this was underwhelming. Basic room decor, no restaurant, bar was hardly open. The room rates are excessive for the location and the sparse amenities that are on hand. Sea views helped dampen the disappointment.
What a great place to stay - fresh clean accommodation and in the heart of Ahuriri. After a bad experience at Navigate we came here and loved it. So comfortable sign With all you require when you are away from home. Will definately stay here again - love it
We stayed here on the last evening of a ten day road trip and we were pretty tired by the time we arrived. Our check in was fast and efficient and Garry was so helpful, showing us where to park and where the lift from the car park was - he even gave us a late checkout for the next morning - great as it meant we could go straight to the airport. The room was an absolute delight - so well thought out unlike a lot of hotel rooms. It was spacious with the most brilliant luggage area that had shelves for suitcases to go on - fitting 2 large cases - and hanging space along with ironing board etc - it was out of the way, and so practical, almost like a walk in wardrobe. Another feature was the separate toilet - great! In the bathroom was a great walk-in shower and a corner spa bath which was nice for a hot soak. There was a tea making area with its own sink and all the normal things. Loved that it had it's own sink. The room had a sea view, and a glass sliding door out to a balcony with outdoor table and chairs. There was a desk, and two armchairs with a small table. Bear in mind too, that this was a Studio Room not a suite (Premium Studio). After all our driving we were so content to take in a movie at the boutique cinema next door (Globe) then grab a takeaway pizza from the place attached to eat back in our room - bliss! Totally recommend the hotel (and the cinema etc!) and would definitely stay again.…
We had a one bedroom corner room - larger than the standard room - because it was a work trip and there were two of us. It had a small kitchenette (sink, small dishwasher, mini fridge, toaster & kettle) There was a balcony overlooking the street & waterfront. The bed was comfortable, and it was relatively quiet at night apart from a little traffic noise. The only drawback is that this hotel is some distance from the city centre, so its not ideal for shopping and restaurants. There are a couple of very good breakfast/lunch cafes across the street but if you want quality dining at night, you'll have to drive into the city centre. Complimentary undercover car parking.
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