The hotel is in a good location, there are a lot of great restaurants within a short walking distance of the hotel and Napier beach is a 5 minute walk from the hotel. The room was very spacious, clean and the bed was very comfortable. There is a car park under the hotel but there are limited spaces. If you are there on a Saturday the Napier farmers market on right beside the hotel. Overall a very enjoyable stay
Stayed here for one night with my partner, Yvonne was super friendly and we had a nice chat with her, hotel is in a good location with secure parking. Room was on the top floor with a small balcony. Very clean and bed was super comfortable. Shower was nice but my partner was a little tall for it. Overall a really nice stay - Thankyou
Can't help but praise Expressotel Napier. Reception helpful, friendly,very welcoming. Room was spotless,air conditioning was a real bonus in plus 30c temp. Bed was luxurious,shower powerful. Great place,will definitely stay here again.
I've stayed in Expressotel in Napier a few times over the last couple of years, and the quality of the rooms & service always meets my expectations. Good international quality rooms, and a great location. The only drawback is that the hotel reception is not fully staffed, and for many hours of the day you need to use an intercom outside the building to speak to a staff member (if you need reception services). This alone is the only downside to an otherwise excellent hotel, with easy access to Napier town, and also the port. Well worth a stay.
The name has been changed, but everything else about this hotel is still very old and very tired. All interior decor is extremely drab and dated. Fittings throughout the rooms are similarly that which was installed at the time the hotel was built - a long time ago. The hotel lift broke down on day 2 of our stay and was still out of action when we departed on day 4. Our room fronted on to Tennyson Street, so was very noisy through the night. The off street parking provided is very limited, and is also very tight to get into or out of. Parking out on the street is ok - but after 8am you must pay for on street parking. We had stayed at this hotel about 4 or 5 years ago and would definitely not have returned had we not been fooled by the name change. We were also somewhat fooled by the fact that the hotel was charging over $230 per night - about $100 above what we would expect to pay for this level of accommodation.…
One of the best, friendliest receptions was a great start to a great stay. With the car-park full the easy assistance with alternatives was appreciated. This is a modest refurbished property but the rooms are spacious and comfortable. The cleaning staff are obviously committed - it was scrupulously clean. The location is great on Clive Square with all of the CBD within a 3 block walk particularly the restaurant area. Just another block to the beachfront, conference center and museum. Overall a lovely stay.
I'm a sales rep on the road so stay at a few motels. This one was amongst the worst. There was no microwave or even basic utensils to heat or eat any food - when I asked if I could heat something in the restaurant microwave or if they were still serving I got a flat no and no offer to assist in anyway. The service was poor and the lady at reception was just plain rude. Parking was inconvenient. I won't be staying here next time I am in Napier.
This is a very clean and comfortable hotel well situated close to main shopping area and within walking distance to the beach. We arrived a little early but Trina (housekeeper) let us in. Bless her as she was most helpful and accommodating. A real asset to the hotel. The restaurant has a good menu and the food was excellent. Restaurant staff were friendly and efficient. There was a little bit of noise early in the evening which didn't really worry us but the bed was a little too soft for our liking. Thank you for a most pleasant stay.
Staff very helpful on arrival, free parking was great, room was spacious and very clean and comfy bed. Good wifi and great location with walking distance to all the shows and the sea. Overall very pleasant stay, thank you!
The hotel is located close to the main restaurant and shops which is convenient. However, it is situated on a very noisy traffic street - I had to wear ear plugs to drown out the traffic noise. Also across the street is a park that occassionally has an event that may include music well into the evening that you may or may not like. The rooms are spacious and clean. However, the AC does not work and the hotel does not have maintenance on staff to fix an issue. My room was hot and when I reported the problem, I was assured they could somehow reset the system to fix it but nothing was done and the hotel did not offer any kind of compensation. Cannot recommend this hotel.