Expressotel
Cnr Clive Square East and Tennyson Street, Napier 4110 New Zealand
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About
#11 of 46 hotels in Napier
Location
Cleanliness
Service
Value
expressotel is a perfect downtown base for the savvy traveller to enjoy the delights of Art Deco Napier. You're opposite picturesque Clive square in the heart of Napier City, with cafes, restaurants, and plenty of fun stuff to do right on your door step. expressotel offers 45 spacious, well presented and functional hotel rooms, including 42 studios (3 mobility-accessible), 2 one bedroom suites, and a new stylish one bedroom apartment. All hotel rooms include Free-view TV and WIFI/Ultra-fast broadband, free tea and coffee. Limited free parking is provided on site and other parking options are close by. Secure bike storage is available should you wish to bring your bikes to enjoy the cycle trails. Portofino Restaurant is located adjacent to reception on the ground floor and offers delicious options for breakfast, lunch and dinner. expressotel is part of the Art Deco Masonic group which includes iconic Art Deco Masonic Hotel, Emporium Eatery & Bar and The Rose Irish Bar.
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Property amenities
Free parking
Paid public parking nearby
Free High Speed Internet (WiFi)
Wifi
Complimentary Instant Coffee
Bicycle rental
Baggage storage
Newspaper
Complimentary tea
Non-smoking hotel
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Room features
Air conditioning
Housekeeping
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, Russian
Location
Full view
98Great for walkers
Grade: 98 out of 100
81Restaurantswithin 0.5 km
38Attractionswithin 0.5 km
Contact
Cnr Clive Square East and Tennyson Street, Napier 4110 New Zealand
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304Reviews2Q+A59Room tips
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The hotel is in a good location, there are a lot of great restaurants within a short walking distance of the hotel and Napier beach is a 5 minute walk from the hotel. The room was very spacious, clean and the bed was very comfortable. There is a car park under the hotel but there are limited spaces. If you are there on a Saturday the Napier farmers market on right beside the hotel. Overall a very enjoyable stay
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Date of stay: October 2021Trip type: Travelled solo
1 Helpful vote
Helpful
Response from Craig Hay, Owner at Expressotel
Responded 16 Dec 2021
Thank you for choosing to stay with us and for taking the time to provide a review of your stay. we look forward to welcoming you back again sometime.
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Stayed here for one night with my partner, Yvonne was super friendly and we had a nice chat with her, hotel is in a good location with secure parking. Room was on the top floor with a small balcony. Very clean and bed was super comfortable. Shower was nice but my partner was a little tall for it. Overall a really nice stay - Thankyou
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Date of stay: May 2021Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from Craig Hay, Owner at Expressotel
Responded 16 Dec 2021
Thank you for taking the time to review your stay with us, we really appreciate your feedback and support.
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Can't help but praise Expressotel Napier. Reception helpful, friendly,very welcoming. Room was spotless,air conditioning was a real bonus in plus 30c temp. Bed was luxurious,shower powerful. Great place,will definitely stay here again.
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Date of stay: January 2021Trip type: Travelled as a couple
Helpful
Response from Rob Poole, Owner at Expressotel
Responded 28 Jan 2021
Dear Philip H, Thank you for your recent post with regards to your stay at expressotel. We are delighted to read that you found everything to your liking and the staff friendly and welcoming. It has been hot in Napier and having in room air conditioning certainly helps with a good nights sleep. I will pass on your comments to the housekeeping team who do a fantastic job. We look forward to welcoming you back again soon. Kind regards Rob Poole General Manager
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I've stayed in Expressotel in Napier a few times over the last couple of years, and the quality of the rooms & service always meets my expectations. Good international quality rooms, and a great location. The only drawback is that the hotel reception is not fully staffed, and for many hours of the day you need to use an intercom outside the building to speak to a staff member (if you need reception services). This alone is the only downside to an otherwise excellent hotel, with easy access to Napier town, and also the port. Well worth a stay.
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Date of stay: December 2020
Value
Service
Sleep Quality
Helpful
Response from Rob Poole, Owner at Expressotel
Responded 20 Jan 2021
Thank you for your review and feedback about your recent experience with us. We're delighted you enjoyed our location, and the quality of our rooms. The Hotel operates on a express hotel model, if reception is not manned guests are able to ring from either their room or reception and the call will be answered by our reception team at our other hotel Art Deco Masonic, just down the road. Your call should be attended to immediately, so the level of service you receive should not be compromised. We do hope you'll come back and stay with us again.
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The name has been changed, but everything else about this hotel is still very old and very tired. All interior decor is extremely drab and dated. Fittings throughout the rooms are similarly that which was installed at the time the hotel was built - a long time ago. The hotel lift broke down on day 2 of our stay and was still out of action when we departed on day 4. Our room fronted on to Tennyson Street, so was very noisy through the night. The off street parking provided is very limited, and is also very tight to get into or out of. Parking out on the street is ok - but after 8am you must pay for on street parking. We had stayed at this hotel about 4 or 5 years ago and would definitely not have returned had we not been fooled by the name change. We were also somewhat fooled by the fact that the hotel was charging over $230 per night - about $100 above what we would expect to pay for this level of accommodation.…
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Date of stay: January 2021
Location
Service
Sleep Quality
Room Tip: I don't think that there are any good rooms - just book a different hotel.
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Helpful
Response from Rob Poole, Owner at Expressotel
Responded 10 Jan 2021
Dear PinkLewis, Thank you for taking the time to post your comments with regards to your recent stay with us. I am sorry that your stay did not meet your expectations. It was most unfortunate that the guest lift broke down on Sunday 3rd of January. When we were made aware of an issue the service contactor came in to review the problem. A part was required and as it was over the holiday period this did not arrive until Tuesday. I am very sorry for the inconvenience caused by this issue and please once again accept our apologies. The expressotel completed a refurbishment at the time of taking ownership of the hotel 3 years ago. Just over a year ago additional refurbishments and rooms were added to the property. I note that you had booked to stay in one of our family access rooms. The bathrooms in these rooms have not changed as they have been designed for specific requirements. I would recommend that you look at our Parkside King or Deluxe King rooms as options. The hotel provides 10 internal car parking spaces. We also have overflow parking available in the car parking building across the road from the hotel which we provide with our compliments. You can also park on the street, and after 2pm on a Saturday. Parking on Sunday is free all day. The Napier City Council also allow for free street parking on public holidays. As with most cities car parking can be a challenge at times but we believe we are more fortunate than most to have a number of options. Once again we appreciate your comments and look forward to the opportunity of welcoming back to one of King room types the next time you visit.
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One of the best, friendliest receptions was a great start to a great stay. With the car-park full the easy assistance with alternatives was appreciated. This is a modest refurbished property but the rooms are spacious and comfortable. The cleaning staff are obviously committed - it was scrupulously clean. The location is great on Clive Square with all of the CBD within a 3 block walk particularly the restaurant area. Just another block to the beachfront, conference center and museum. Overall a lovely stay.
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Date of stay: November 2020
Location
Service
Sleep Quality
Room Tip: Could request view over Clive Square but rear rooms are quieter
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Helpful
Response from Rob Poole, Owner at Expressotel
Responded 7 Dec 2020
Thank you for your feedback. We're delighted you enjoyed your stay. Our staff take great pride in the service they provide and I will definitely pass your comments back to the cleaning team. They'll be thrilled. Thank you for your support we hope to welcome you back sometime.
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I'm a sales rep on the road so stay at a few motels. This one was amongst the worst. There was no microwave or even basic utensils to heat or eat any food - when I asked if I could heat something in the restaurant microwave or if they were still serving I got a flat no and no offer to assist in anyway. The service was poor and the lady at reception was just plain rude. Parking was inconvenient. I won't be staying here next time I am in Napier.
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Date of stay: September 2020Trip type: Travelled on business
Location
Service
Sleep Quality
Room Tip: Don't bother
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Helpful
Response from Rob Poole, Owner at Expressotel
Responded 28 Oct 2020
Hello Kate thank you for your review and feedback. Were sorry you didn't enjoy your experience with us. As a Hotel, not a Motel, it is not usual to provide cooking facilities. We do have some rooms though which can booked ,such as our apartment and suites that do have a microwave and some other cooking facilities.
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This is a very clean and comfortable hotel well situated close to main shopping area and within walking distance to the beach. We arrived a little early but Trina (housekeeper) let us in. Bless her as she was most helpful and accommodating. A real asset to the hotel. The restaurant has a good menu and the food was excellent. Restaurant staff were friendly and efficient. There was a little bit of noise early in the evening which didn't really worry us but the bed was a little too soft for our liking. Thank you for a most pleasant stay.
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Date of stay: September 2020
Rooms
Cleanliness
Service
Helpful
Response from Rob Poole, Owner at Expressotel
Responded 11 Oct 2020
Thank you for taking the time to review your stay with us. We really appreciate your feedback. Trina will be really pleased to know you found her helpful. We hope to welcome you back sometime.
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Staff very helpful on arrival, free parking was great, room was spacious and very clean and comfy bed. Good wifi and great location with walking distance to all the shows and the sea. Overall very pleasant stay, thank you!
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Date of stay: August 2020
Helpful
Response from Rob Poole, Owner at Expressotel
Responded 22 Aug 2020
Delighted you enjoyed your recent stay with us. Thank you for supporting us and your kind words. Will share with the team. We hope to see you again sometime.
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The hotel is located close to the main restaurant and shops which is convenient. However, it is situated on a very noisy traffic street - I had to wear ear plugs to drown out the traffic noise. Also across the street is a park that occassionally has an event that may include music well into the evening that you may or may not like. The rooms are spacious and clean. However, the AC does not work and the hotel does not have maintenance on staff to fix an issue. My room was hot and when I reported the problem, I was assured they could somehow reset the system to fix it but nothing was done and the hotel did not offer any kind of compensation. Cannot recommend this hotel.
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Date of stay: March 2020Trip type: Travelled with family
Helpful
PRICE RANGE
US$93 - US$101 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
VR Napier Hotel
LOCATION
New ZealandNorth IslandHawke's Bay RegionNapier
NUMBER OF ROOMS
45
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Claim Your Listing Frequently Asked Questions about Expressotel
Which popular attractions are close to Expressotel?
Nearby attractions include Hawke's Bay Trails (0.4 km), Sunken Gardens (0.5 km), and MTG Hawke's Bay (0.5 km).
What are some of the property amenities at Expressotel?
Some of the more popular amenities offered include free wifi, free parking, and reduced mobility rooms.
Which room amenities are available at Expressotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Expressotel?
Guests can enjoy complimentary tea and free instant coffee during their stay.
Is parking available at Expressotel?
Yes, free parking and paid public parking nearby are available to guests.
What are some restaurants close to Expressotel?
Conveniently located restaurants include Bollywood Stars Indian Tandoori Restaurant, Faith Hope Love Malaysian Eatery, and Rasoi Cuisine of India.
Is Expressotel located near the city centre?
Yes, it is 0.3 km away from the centre of Napier.
Which languages are spoken by the staff at Expressotel?
The staff speaks multiple languages, including English and Russian.
Are there any historical sites close to Expressotel?
Many travellers enjoy visiting Napier Cemetery (1.0 km).
Is Expressotel accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.