They accepted a booking I made at 9pm and when showing up to the hotel 5 minutes later everything was closed. Their emergency number is a joke your meet with a rude employee that doesn't want to be on call and he not only refused to check me in but hung up! The next day trying to resolve the issue and get a refund I was refused access to any manager that could deal with the issue and they refused the refund based on me being a no show by their 8pm close of check in time. If you can't check someone in don't take the booking and their money. Worst service I have ever experienced and still on going via small claims court.
Avoid like the plague! No understanding that if your late you can’t help it if the Napier taupo road is closed and you have to return to taupo to take an alternate route 9.05pm arrival isn’t unreasonable considering the circumstances
Excellent location,The positives,The girls that do the cleaning I’d give them a 10/10 the room was spotless (balcony need a bit of TLC).Lift for easy room access.5 min walk to marina and restaurants.Great shower.Bed very comfortable,Beach and playground across road.4 square supermarket 5 min walk Wi Fi perfect,sky channels just about them all,The not so positives only 2 of everything in room so if you had a guest or family member call in no extra plate or cutlery,Only two child size fold up chairs on balcony no table.Main hallways carpet badly in need of replacing.We could hear the TV going in the room next door,walls seem kind of thin.There is a chicken restaurant across the road which blocks your main view of the ocean if on the second floor and there big extraction fans can be heard until about 10pm.If you don’t smoke be aware they allow smoking on the balconies the smoke drifts across to your balcony.Main front of house staff not very helpful they could do with a lesson in customer service.We probably wouldn’t stay here again but would try the Crown Hotel.Over all I’d give Navigate 6/10…
We originally booked as we were supposed to be going to the Rod Stewart concert and decided to keep the booking despite the show being cancelled. Location is very handy and a stones throw to the waterfront and local restaurants. The room is extremely average. The decor is scant, there is a smell of nil odor spray/cleaner and the hallways, stairs and walkways smell unpleasant. The carpets in the walkways are stained and sticky. The room is adequate but basic, the bathrooms are also very basic as are the toiletries. The TV is large but positioned awkwardly where you can't watch it comfortably from bed and would need to move chairs to watch it with any comfort. A basic accommodation, more akin to a motel At current price 3 star and o.k cost.
The position is right on the waterfront and is ideal for a lovely weekend or short break. The reception staff could not be faulted - they were friendly, informative and endlessly helpful. The accommodation however left much to be desired - it was basic to the point of bleakness and the entire place was rundown and dirty. There were large filthy stains on passageway carpets - the rooms smelt stale and our shoes stuck to the uncarpeted parts of the kitchenette and bathroom. When we wiped up some splashed water on the uncarpeted floor with a piece of toilet paper it came away black. Given the state of the facility it is overpriced and needs a thorough deep clean,