The Nautilus
387 Marine Parade Corner of Marine Parade and Sale Street, Napier 4110 New Zealand
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#7 of 120 hotels in Napier
Location
Cleanliness
Service
Value
2023 Travellers' Choice Best of the Best
Welcome to The Nautilus Napier, New Zealand. The Nautilus is a sophisticated, Art Deco-inspired waterfront accommodation, designed for the discerning traveller. The Nautilus offers self-contained executive studios and suites, one bedroom apartments and premium suites, and a fully-licensed restaurant and bar. All 41 luxurious rooms offer stunning panoramic views of the Pacific Ocean, gorgeous double spa baths, private balconies and decor, furnishings and fittings with a contemporary twist on Napier's 1930's Art Deco theme. Designed for privacy and comfort, The Nautilus Napier is a world away from a traditional hotel. The apartments are spacious and beautifully decorated, offering the perfect choice for corporate travellers, couples searching for romance or those attending one of the many exciting events, concerts and festivals held here in vibrant Hawkes Bay, New Zealand.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Coffee shop
Hiking
Children's television networks
Taxi service
Spa
Street parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Snack bar
Wine / champagne
Baggage storage
Non-smoking hotel
Outdoor furniture
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Whirlpool bathtub
Bathrobes
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Microwave
Minibar
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Business
Languages Spoken
English
Location
74Somewhat walkable
Grade: 74 out of 100
12Restaurantswithin 0.5 km
8Attractionswithin 0.5 km
387 Marine Parade Corner of Marine Parade and Sale Street, Napier 4110 New Zealand
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Car HireSee all Napier car hire
1010Reviews5Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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+1
This hotel has so much potential but was let down by a lack of maintenance. On the positive side, great location, nice view, plenty of room, comfortable bed. Our room, and I can only write about our experience, was very rundown. We had an ocean view executive studio with spa and the kitchenette cupboards had major water damage to them. The wallpaper was coming off the walls in places. The painted woodwork was a mess and there was grime/mould around the shower base. The outside of the property was also in need of a good clean and some maintenance. As this property is not very old it appears to have had a very hard life or is just not being maintained appropriately. Such a shame as it should be a lovely hotel, it has all the potential.
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nautilus Napier, Guest Services / Front Office at The Nautilus
Responded 3 days ago
Thank you for your review. We are very sorry to hear that your expectations were not met. Please do not hesitate to contact us at any time during your stay if we can be of assistance with any issue. We have taken your comments on board as our continual maintenance plan progresses. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely hosts! Staff were super friendly and helpful and went the extra mile . Room had everything you needed. Great location looking out to the water and within easy walk of the shops and restaurants.
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Date of stay: November 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nautilus Napier, Guest Services / Front Office at The Nautilus
Responded 3 weeks ago
Thank you for an amazing review! We really appreciate your wonderful recommendation of The Nautilus. So thrilled you enjoyed your stay. We look forward to seeing you next time.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We recently stayed 1 night at the Nautilus on our way down to Wellington. We travelled from Whaktane via Opotiki on SH2 thru Gisborne to Napier. The road was open & although took a little longer due to roadworks we really wanted to support these areas affected by cyclone Gabrielle. We booked online directly thru the Nautilus website under a special $159 deal for a standard room with partial view. Confirmation of booking was seamless as was our check-in at reception & we were delighted to get an upgrade to a spa with ocean view room, absolutely fantastic!!! Thank you so much. Our room was immaculately cleaned & presented, they have a minibar in rooms & an independently run restaurant on the premises for sitdown or takeaway meals, we had pizza & wine in our room for dinner. Highly recommended this hotel, please support the businesses in the Napier/Hastings area, they are open for business & you can access the area, don't think avoiding the area is helping them recover, it's not, they need your support.…
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Date of stay: October 2023Trip type: Travelled as a couple
Room Tip: Parking available on site. A luggage only lift operates to get luggage to top floors, not for...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nautilus Napier, Guest Services / Front Office at The Nautilus
Responded 27 Oct 2023
Thank you for an amazing review! We appreciate your wonderful recommendation and lovely comments about supporting Hawke's Bay. So thrilled you enjoyed your stay. We look forward to seeing you next time.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
🔸️The kitchen was functional. 🔸️Pillows were comfy as. 🔸️The wooden furniture were superb. 🔸️Spa was relaxing and so was the shower. 🔸️The veiw was so stunning. 🔸️Awkward sliding doors onto balcony but once YKYK. 🔸️Very warm unit didn't need to use heatpump. 🔸️Room service is affordable and delicious (breakfast). 🔸️The staff are so friendly and very helpful (SARA afternoon) sorry I forgot the names of the morning staff. 🔸️Minibar was so tempting lol very well equipped. 🔸️Clean and tidy. 🔸️very comfy bed and coach. 🔸️We didn't want to leave. Nga mihi
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Lift would be good.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nautilus Napier, Guest Services / Front Office at The Nautilus
Responded 27 Oct 2023
Thank you for an amazing review! We really appreciate your wonderful recommendation of The Nautilus. Such great detailed notes for us. So thrilled you enjoyed your stay. We look forward to seeing you next time.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent accomodation. Very clean and tidy. Bed was super comfy. Great place for a quick getaway. Easy walk into the city centre. Staff were very friendly. We will definitely recommend to our friends
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nautilus Napier, Guest Services / Front Office at The Nautilus
Responded 27 Oct 2023
Thank you for taking time to submit a review. We really appreciate your wonderful recommendation. So thrilled you enjoyed your stay. We look forward to seeing you next time you visit Napier.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms were spacious and spotless, with great customer service. The breakfast buffet was delicious, with a huge variety of options! The staff were attentive and went out of their way to ensure that we were comfortable. Nothing was too much trouble best stay so far.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nautilus Napier, Guest Services / Front Office at The Nautilus
Responded 29 Sept 2023
Thank you for an amazing review! We really appreciate your wonderful recommendation of The Nautilus. So thrilled you enjoyed your stay. We look forward to seeing you next time.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Awesome place to stay when looking for accom friendly staff heaps of parking at hotel and walking distance in Napier the rooms are amazing u want a place to stay with a hot tub here's the place for u 😀
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nautilus Napier, Guest Services / Front Office at The Nautilus
Responded 17 Sept 2023
Thank you for taking time to submit a review. We really appreciate your wonderful recommendation. So thrilled you enjoyed your stay. We look forward to seeing you next time.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Best ever, stayed at nautilus and it's best experience we had, big spa and view from balcony amazing, food was great, best service, best in napier, we will definitely be back and will always recommend others
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nautilus Napier, Guest Services / Front Office at The Nautilus
Responded 17 Sept 2023
Thank you for taking time to submit a review. We really appreciate your wonderful recommendation. So thrilled you enjoyed your stay. We look forward to seeing you next time.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As per Lynne R review below. The manager is rude and not customer service orientated. Thank goodness we checked everything first giving any payment. I’ve stayed here before and never paid a holding fee of $150. So it doesn’t matter where you advertise it, you are a motel.
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Date of stay: September 2023Trip type: Travelled as a couple
Room Tip: Check everything if you deal with the manager.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nautilus Napier, Guest Services / Front Office at The Nautilus
Responded 13 Sept 2023
All bookings are subject to the terms and conditions outlined to ensure that details are valid. We have taken your feedback on board. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First of all this is the first negative review I have posted in many years of reviewing! The manager, Guru Singh, is the rudest and most aggressive accommodation manager we have ever come across. It is just a motel, despite the flash website. We felt a sense of disquiet on check in, with the atmosphere of the complex, with what appeared to be evidence of permanent guests in the units at the back. (this has, of course, been hotly denied by Mr Singh in subsequent communications.) However, we went to look at the room, navigating the substandard concrete stairs, because there is just a luggage lift!!, which would have created some access difficulties for me with impending knee replacement. (Apparently my own fault for not booking ground level! - why would I when the key selling point is balcony view??). The room looked okay but it was not the hotel experience we were wanting and, also based on our initial misgivings, we decided we did not want to stay. Unfortunately, the full amount was taken at check in, plus yes they do take an extra $150, that we were not consulted about; and only saw later. At this point Mr Singh's attitude was hugely aggressive and he said "Well you are not going to get your money back! You should have checked the cancellation clause". According to this policy, he can take one night's accommodation but he took 2. The room rate is already over priced and over valued at approx $250 a night so we have given a nice donation to the Nautilus management of $523.24! The good news is that because there was no way we would then stay at Nautilus, we found excellent alternative accommodation, which suited the wonderful Napier atmosphere and with a wonderful respectful manager. …
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Service
Room Tip: Whatever you do, check the room and complex before handing credit cards over, in case not for...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Nautilus Napier, Guest Services / Front Office at The Nautilus
Responded 29 Aug 2023
Thank you for acknowledging your decision not to stay, despite completing check in. As per the previous correspondence we vehemently deny the presence of any long term or permanent guests and are somewhat surprised as to why you thought this was the case. We do not advertise a lift. We strongly urge you to advise any mobility issues at the time of booking to ensure that a suitable room is reserved. The different room types were discussed at the time of booking but there was no mention of any impending surgery. As you stated in your email the room looked clean and adequate so there was no issue with the room, you simply opted not to stay. We did refund one night, although this has failed to be mentioned above. The pre-authorisation of $150 is clearly mentioned on our website and on the sign displayed at reception. This policy has been in place for over two years. Also receiving your emails requesting a further refund stating that you are a regular TripAdvisor reviewer has made us resolute in our decision not to be swayed by threats.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$102 - US$164 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the nautilus hotel napier, nautilus hotel napier
LOCATION
New ZealandNorth IslandHawke's Bay RegionNapier
NUMBER OF ROOMS
41
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Frequently Asked Questions about The Nautilus
Which popular attractions are close to The Nautilus?
Nearby attractions include National Aquarium of New Zealand (0.3 km), Bay Skate (0.4 km), and Spirit of Napier (0.4 km).
What are some of the property amenities at The Nautilus?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Nautilus?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at The Nautilus?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Nautilus?
Yes, free parking and street parking are available to guests.
What are some restaurants close to The Nautilus?
Conveniently located restaurants include Restaurant Indonesia, Thai Hutt Restaurant Napier, and Lick This.
Is The Nautilus located near the city centre?
Yes, it is 0.8 km away from the centre of Napier.
Are any cleaning services offered at The Nautilus?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to The Nautilus?
Many travellers enjoy visiting Napier Cemetery (1.6 km).
Does The Nautilus have any great views?
Yes, guests often enjoy the city view available here.
Is The Nautilus accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.