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The Nautilus

387 Marine Parade Corner of Marine Parade and Sale Street, Napier 4110 New Zealand
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Traveller (311)
Room & Suite (108)
Dining (7)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

#3 of 41 hotels in Napier
Location
Cleanliness
Service
Value
2023 Travellers' Choice Best of the Best
Welcome to The Nautilus Napier, New Zealand. The Nautilus is a sophisticated, Art Deco-inspired waterfront accommodation, designed for the discerning traveller. The Nautilus offers self-contained executive studios and suites, one bedroom apartments and premium suites, and a fully-licensed restaurant and bar. All 41 luxurious rooms offer stunning panoramic views of the Pacific Ocean, gorgeous double spa baths, private balconies and decor, furnishings and fittings with a contemporary twist on Napier's 1930's Art Deco theme. Designed for privacy and comfort, The Nautilus Napier is a world away from a traditional hotel. The apartments are spacious and beautifully decorated, offering the perfect choice for corporate travellers, couples searching for romance or those attending one of the many exciting events, concerts and festivals held here in vibrant Hawkes Bay, New Zealand.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Bar / lounge
Hiking
Children's television networks
Taxi service
Spa
Street parking
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Snack bar
Wine / champagne
Baggage storage
Non-smoking hotel
Outdoor furniture
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Whirlpool bathtub
Bathrobes
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Microwave
Minibar
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Bay View
Business
Languages Spoken
English
1,023Review5Q+A100Room tips

Reviews
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Roam18884523218 wrote a review Today
1 contribution
Very clean well presented, awesome place to stay will definitely book again in the future. Location is great to venture out to the rest of the Hawke's Bay. Close to Napier eateries and not far to visit the event I was competing at in Havelock North.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sweety38 wrote a review 16 Mar
Hamilton, New Zealand1 contribution
Great location and great place to stay, smart tvs, spa bath in rooms, we had ocean view room with balcony and spa bath.. great experience, staff was excellent and housekeeping did great job for cleaning our room Thanks to nautilus team we will be back
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Peta A wrote a review 10 Mar
5 contributions
Wouldn't recommend this hotel at all to anyone. Service was appalling. Hotel room was filthy and faulty. Mould and dust in the bathrooms. Shower head was Brocken and I paid $245 a night for that. Was so disgusted with the service when I went to complain about mould and dust covering the bathroom and the shower head being Brocken (even showed photos and videos) still refused to give my money back or move me to another room. Myself and my son have asthma so we could not stay in a room that had dust and mould in it. We ended up checking out at about 8pm and booked into a hotel around the corner. They were so clean and service was amazing. Hotel refused to give my money back. Even had to involve police because owner was threatening my husband over the phone saying he would come and beat him up. Also, we're racist towards the fact that we were Maori who he classified we were desperate for our refund because it would be benefit money. Absolutely horrible experience that I wouldn't wish for everyone. A lot of positive reviews, but you must look closely. All negative reviews have all had similar experiences and horrible encounters with the manager.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nautilus Napier, Guest Services / Front Office at The Nautilus
Responded yesterday
Thank you for this new information. You called to cancel your reservation on the day of arrival and were advised that you would incur a cancellation fee in accordance with the terms of your booking. Your actual reason for cancelling has not made it into your review so perhaps we must now consider this to also be false, as you were travelling to Napier the entire time. After subsequent threats you opted to stay and arrived within a couple of minutes of terminating one call. Every conversation was solely motivated by obtaining a refund by any means necessary. You even blatantly stated at reception that if we give you a refund this all goes away. We found your continual visits to reception intentionally malicious, and these continued over the course of more than two hours after you checked in. As you refused to leave the office and then deteriorated into hurling racist comments at us, WE called the police to have you removed from reception and returned to your room. This did not deter you as you visited reception again more than once. Sadly the entire encounter was designed to be purposely disruptive and this is not something we will ever tolerate. We will always be open to respectful discussion.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Freetravel wrote a review Feb 2024
3 contributions
This place is best so far in Napier, stayed in many others on marine parade but this is with best view and seeing the sun rise in the morning while having morning tea is unbeatable. Spa bath and 65” tv’s are just going extra mile … we had the recently refurbished room with dark tiles and new bedside lights looks amazing
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Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nautilus Napier, Guest Services / Front Office at The Nautilus
Responded 2 weeks ago
Thank you for taking time to submit a review. We really appreciate your wonderful recommendation. So thrilled you enjoyed your stay. We look forward to seeing you next time you visit Napier.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MikeSmithTahoe wrote a review Feb 2024
Incline Village, Nevada9 contributions1 helpful vote
We had a great five-night stay at The Nautilus in an Ocean View Executive Studio on the top floor. Check-in and check-out was easy and friendly. Our room was large and very clean, with a comfortable king bed plus plenty of space to spread out. It was surprisingly quiet - we heard some road noise but absolutely no noise from the rooms next to or below ours. The kitchenette was well-stocked with all of the essentials so we just brought food to have breakfast there each day. The shower was the best one we had throughout three weeks of touring around New Zealand. We enjoyed sitting on the balcony each evening, watching kids play at the park across the street along with the ocean views. The location also worked well, a bit away from the hustle-bustle in the heart of the city centre yet within easy walking distance of all of the shops and restaurants. Overall, we had an excellent experience and would not hesitate to return to The Nautilus again.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nautilus Napier, Guest Services / Front Office at The Nautilus
Responded 3 weeks ago
Thank you for taking time to submit a review. We really appreciate your wonderful recommendation. So thrilled you enjoyed your stay and the room amenities. We look forward to seeing you next time you visit Napier.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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OnAir68424142434 wrote a review Feb 2024
1 contribution
The customer service was amazing everyone was so kind, the rooms were spotless, the food was delicious, The view was absolutely beautiful, the spa was so relaxing, The rooms were decorated so beautifully! I loved every bit of my stay I will for sure be coming back.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: For sure stay here it’s absolutely amazing
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nautilus Napier, Guest Services / Front Office at The Nautilus
Responded 3 weeks ago
Thank you for taking time to submit a review. We really appreciate your wonderful recommendation. So thrilled you enjoyed your stay. We look forward to seeing you next time you visit Napier.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Safari42978557269 wrote a review Feb 2024
1 contribution
booked and paid 3 weeks in advance over $1000 . wen time came to check in then got slammed with 150 bond wich we weren't told about so we paid it. come check out day we had said we weren't impressed that we weren't told about the bond . the Indian guy said oh well well it is what it is . so we left . when I got home later that day I rung the motel back and spoke to the same Indian guy and told him we weren't happy how he spoke to us . his response was oh well ur partner was ok with it so wat does it matter then hung up.. absolutely bloody rude .do not stay at this motel he is so rude and shouldn't be in the business .
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nautilus Napier, Guest Services / Front Office at The Nautilus
Responded 3 weeks ago
Dear Safari42978557269, Thanks for your feedback, If you remember you were looking at the prices on our website and our website states rules around credit card surcharge & hold on credit or bond on arrival. SO it was all clear before you arrive, First you were rude to staff around credit card surcharge and whentrying to explain you said "whatever, rip off" even on departure yur partner was all happy and said he enjoyed his stay and when you said you not happy about bond, explained you its policy (no bond or hold on card, no room) but you would not listen and you left, We been in business long time and we know how to operate, you dont have to tell us that we should not be in the business. Thanks again for your feedback and we wish you good luck for finding hotel who wont take credit card hold or bond during your stay. We would not mind if you stay somewhere else in future
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hayley A wrote a review Feb 2024
1 contribution
I had the most welcome feeling, my family loved the ocean view, very good and very friendly management, very homely and would certainly recommend highly to anyone who is wanting accommodation in Napier AAA+++++ Very friendly management, and are returning in 3 months time to do all over again.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nautilus Napier, Guest Services / Front Office at The Nautilus
Responded 4 weeks ago
Thank you for taking time to submit a review. We really appreciate your wonderful recommendation. So thrilled you enjoyed your stay. We look forward to seeing you next time you visit Napier.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sightseer26388607699 wrote a review Jan 2024
1 contribution
Well maintained unit that was clean and met our needs well for the night. Comfy pillows and the spa bath was a great treat after a long day. Super close to amenities and a view that was stunning. Owners were friendly and the process of booking last minute was easy.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nautilus Napier, Guest Services / Front Office at The Nautilus
Responded 4 weeks ago
Thank you for taking time to submit a review. We really appreciate your wonderful recommendation. So thrilled you enjoyed your stay. We look forward to seeing you next time you visit Napier.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Adventure61634998047 wrote a review Jan 2024
1 contribution
The most friendly, accommodating management! Lovely, clean rooms, beautiful views and right on the beach front! Lovely spa baths and plenty of hot water. I can't recommend The Nautilus more for your next stay in Napier.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Nautilus Napier, Guest Services / Front Office at The Nautilus
Responded 4 weeks ago
Thank you for taking time to submit a review. We really appreciate your wonderful recommendation. So thrilled you enjoyed your stay. We look forward to seeing you next time you visit Napier.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$161 - $266 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the nautilus hotel napier, nautilus hotel napier
LOCATION
New ZealandNorth IslandHawke's Bay RegionNapier
NUMBER OF ROOMS
41
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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THE NAUTILUS - Hotel Reviews & Price Comparison (Napier) - Tripadvisor

Frequently Asked Questions about The Nautilus
Which popular attractions are close to The Nautilus?
Nearby attractions include National Aquarium of New Zealand (0.3 km), Bay Skate (0.4 km), and Spirit of Napier (0.4 km).
What are some of the property amenities at The Nautilus?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Nautilus?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at The Nautilus?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Nautilus?
Yes, free parking and street parking are available to guests.
What are some restaurants close to The Nautilus?
Conveniently located restaurants include Restaurant Indonesia, Thai Hutt Restaurant Napier, and Lick This.
Is The Nautilus located near the city centre?
Yes, it is 0.8 km away from the centre of Napier.
Are any cleaning services offered at The Nautilus?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to The Nautilus?
Many travellers enjoy visiting Napier Cemetery (1.6 km).
Does The Nautilus have any great views?
Yes, guests often enjoy the city view available here.
Is The Nautilus accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.