I am a regular at his hotel, the service and overall service is getting better and better. They are going above and beyond to cement their position as one of my favourite places to stay when travelling.
We stay at NHT whenever we visit Hamilton. Nothing else comes close. The food is sensational - tasty dinner with good local touches and a generous breakfast buffet. The rooms are spacious, clean and comfortable. We enjoyed the complementary drinks and the free room. Tip- ask for a room with a river view. You won’t be disappointed.
Staff friendly.Front staff were genuinely busy so I sorted my own luggage which due to my wife in wheelchair was a little difficult.Took me several trips.We carry our own Comode & bed levers to stop wife falling out of bed . Porter didn’t seem interested so neither was I .Failed to provide one night free.as arranged.Charged for one nights Valet parking which wasn’t required or provided. Hotel clean,Food great Location very good.With an Accor Silver card and a suplimentary I expected a better meal discount. I have no complaints with front desk and dining room staff who are generally great.
Rooms are good size with newish furniture. I was on 4th floor and the room had high ceilings. Bit disappointing that I was allocated a disabled room. No shower caps were available (even on request). Customer service from both the staff (check in and out) was amazing. Free Parking is limited and next option is paid parking at Sky city.
Fantastic location, clean and spacious rooms. Friendly and helpful staff. Perfect accomodation for a family of 5. We booked the family connecting rooms (1 king & 2 doubles) We all enjoyed the daily use of the sauna. Housekeeping was super efficient too. The kids also got given the cutest kiwi toy! Will definitely be back :)
Stayed for two nights whilst attending Ireland Māori rugby match. Rooms were clean and spacious but what made the stay was the friendliness of the staff, who couldn’t be more helpful. Breakfasts were great and you could order bespoke omelette and other eggs. The hotel was far from full, yet breakfast time was busy so I’m not sure how they would cope if they were full. Same goes for the bar area in the evenings.
Overall we had a good stay. The only issue we had was, we had booked for connecting rooms but the interconnecting door was locked and we tried to contact the reception where they didn't answer. And we got in unlocked by evening.
Stayed at Novotel for 3 nights during the Queens Bday weekend. We were 2 families with kids and it was our first time in Hamilton. The rooms were modern, fresh, clean and very comfy bed and pillows. Staff were friendly and approachable. However, our hotel experience was greatly enhanced by the customer service from Leslie at the front desk. She was professional, extremely helpful and her proactive approach in assisting us with just about anything - from parking, check-in, complimentary drinks, food, direction, check-out, etc. was such a welcome surprise. It is very rare that we are made to feel at home in a hotel. Very grateful for going the extra mile to do that. We also noticed she has the same passion and enthusiastic demeanor with other guests as well. Such an asset to your team. Top-notch customer service worth coming back to.…
Very nice hotel, staff are friendly and helpful. Rooms are clean and spacious. Bathrooms are good , as is shower but lighting is terrible. Difficult to put makeup on in dim bathroom with steamy mirror. Buffet breakfast was outstanding, first time we have experienced a buffet with food at safe temperatures and beautifully presented. A bit pricey for standard king size room.
From the very start the hotel staff were nice to deal with. I don’t normally sleep well in another bed, but I actually slept in way pass my normal wake up time. I recommend the full buffet breakfast as well 👍🏼 Thank you for an awesome weekend stay.