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B-K's Palm Court Motor Lodge

About
Location
Cleanliness
Service
Value
Property amenities
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Dry Cleaning
Laundry Service
Non-Smoking Hotel
Tennis Court
Wheelchair Access
Room features
Family Rooms
Kitchenette
Non-Smoking Rooms
Refrigerator in room
Good to know
HOTEL STYLE
Business
Mid-range
HOTEL CLASS
Reviews & more
46Reviews
1Photo
0Q+A
6Room tips
Traveller rating
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Popular mentions
Due to the popularity of Gisborne, I stayed (2 nights) a 5 minute drive out on the main road to the city centre at this motor lodge. The room was nice and quiet, clean with a comfortable bed, nice little desk area to complete some work and basic amenities. The staff were
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Absolutely immaculate . This is an older motel , but the rooms are impeccable I would stay here again Quiet, clean , plenty of space and lovely big spa bath Excellent value, would be very suitable for children , with extra bedding in the sitting room area
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Very friendly staff, but that is about where the compliments end. On check in, to a smoke free room, there was a suffocating stench as if the room just emptied out from a night club with cigarette smell. To make it worse they had plugged in an air freshener on high, so between
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Response from kerrill69, Owner at B-K's Palm Court Motor Lodge
Responded 2 May 2018
We do have a no smoking policy at our motel, but the guest that was in this unit previously was a heavy smoker and his personal items did smell of smoke. Because this guest checked in early, we had a very small turn around period from check out to check in. We had changed all the bed covers, and wiped to walls down trying to eliminate the odor, we did have a air freshener in the unit, but was not very effective. All accommodation providers have this problem occasionally, we are just sorry that it happened to this guest.If he had mentioned to us how unhappy he was, even though we were fully booked we maybe could of moved some guest around,so we could move him. As this guest was working at night, we discuss on check in that we would not check with him to see if he needed anything. As he had his NO Thanks sign on his door every day, we left him to sleep.I did check with him when I saw him to check if needed anything and he said he was fine. Out internet is loaded with 10kb per room per day, and uploads at midday every day.If the guest needed more, all he had to do is ask.It reset at midday, because most guest are out most of the day, and using it at night. Shower pressure is something nobody has every mentioned to ask, but we are looking into that.
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We came back to Gisborne for family occasion. The rooms were just what we needed - comfortable, very clean with a small kitchen to make tea & coffee. The weather was not hot so the fan in the lounge was good.
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Good size rooms, very clean tidy, has all you need for a night or two, WiFi, plenty of parking etc. A couple of shops takeaway nearby or a 30 minute into town which has plenty dining options. Breakfast can be ordered from the motel by lodging your menu options the night before
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"We were situated near the back of the property, you could not tell we were on the main road."
"Dont be mislead by my tick for budget. Thats price. Quality is higher."
"The rooms are below average"
"Rooms at the back are quieter."
"Make sure that only your carpark is outside you wind as the car lights coming home at night could be an issue."
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PRICE RANGE
US$84 - US$111 (Based on Average Rates for a Standard Room)
LOCATION
New ZealandNorth IslandGisborne RegionGisborne
NUMBER OF ROOMS
15
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