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After arriving late after a late flight i was seriously disgusted being woken up at 6am by concrete cutters and other power tools right outside my window, the bed is closer to a single than a queen and has broken springs, the walls are covered...More
We stayed there last weekend for the Mrs Brown's Boy show. We booked via WOTIF and everything was as promised. The apartment block is located a short uphill walk from lower Queen Street and was clean and comfortable.
Great location in the city. For city location we found it very quite. We had a very comfortable bed...but, the appartment was very worn and tired. The extractor fan was not working and the fridge had broken shelving. The door frame had been smashed and...More
The photos do not show you what you get. We where missing curtains had a toilet that didn't flush properly. Lift stopped a floor below the floor we wherecstaying on. Not very welcoming entrance. Small office tucked in a room . Give it a miss.
The apartment had holes in the walls which some of them was patched up with bondy. The bedside lamp had no light bulb in it. The apartment was not serviced we stayed there two nights and after we used the towels etc there was no...More
Response from WaldorfApartments, General Manager at Waldorf Bankside Serviced ApartmentsResponded 2 weeks ago
Good Morning Debbie,
Waldorf Bankside only provides you full service if your stay is longer than 7 days. If you need a full service to be done everyday with changing of towels, bedsheets and rubbish removal you can contact reception and pay extra $40 for...More
These bites began to cause irritation on my last day, which is when I also returned to Australia (obviously leaving no time to see you in the office or otherwise). As a busy, working traveller I think it is ridiculous for... More
These bites began to cause irritation on my last day, which is when I also returned to Australia (obviously leaving no time to see you in the office or otherwise). As a busy, working traveller I think it is ridiculous for you to dismiss my complaint because it was 3 days later, that is unfortunately when I had time to contact you. I find your response to be very unprofessional and disappointing. I was never contacted by your hotel to discuss the matter and will continue to advise other travellers of your horrific room conditions and that you are infested with bed bugs (just like a recent review advises from another guest). I have photos as proof, with date stamps taken during my time staying at your hotel. A little bit of customer service would have gone a long way in this matter, a call to apologise and advise of your action plan to help make sure this doesn't happen to future guests would have been great, but instead you are denying the condition of your hotel and what happened.
I'd agree with the other replies - the staff who run the office are very friendly and helpful but I would definitely contact them in advance and not just rely on turning up and using the intercom that late. Although the area... More
I'd agree with the other replies - the staff who run the office are very friendly and helpful but I would definitely contact them in advance and not just rely on turning up and using the intercom that late. Although the area is safe I would not want to be stuck outside late at night trying to arrange to get in!