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3.0
#68 of 75 hotels in Auckland Central
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Comfort and quality in the heart of Auckland City Centre. Located off Auckland’s iconic Upper Queen Street, Ascotia off Queen is perfectly positioned to maximise the "Auckland Experience." Within short walking distance to Sky Tower, Theatres and the renowned Karangahape Road, Ascotia off Queen is perfectly positioned in the heart of New Zealand’s largest City.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English
Location
3-5 Scotia Place, Auckland Central, Auckland 1010 New Zealand
Ascotia Off Queen
718 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The rooms we were able to see were dirty, small, and not at all like the pictures on the booking sites. The walls, doors, and windows are not at all sound proofed and we were continuously woken up by noises outside or by guests returning to their rooms at all hours of the night. Our particular room was barely surface clean. There was a tear in the carpet and one of the chairs was covered in all manner of stains. I am amazed that the hotel would leave a chair in that condition in the room.
The bathroom was okay but there was fan constantly blowing cold air into the room directly over the shower. While showering you would be absolutely freezing if you were not directly under the water. There was not way to turn this fan/vent off.
The room we booked came with a continental breakfast. The breakfast was actually served in a separate hotel next door. When visiting the breakfast we were informed that it only applied to the cold items and it was suggest that we could purchase the upgraded hot breakfast. The hotel has very limited parking and they did not have any availability when we checked in so we needed to use alternative offsite parking. The location is acceptable and the staff was friendly but those are the only really positive things that can be said about our stay.
If you are considering a hotel in this area I would suggest the Mercure across the street which is likely to result in a better experience for roughly the same price.
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Date of stay: July 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rishi Chopra, General Manager at Ascotia Off Queen
Responded 31 Jan 2022
Dear Valued Guest (AaronP938), Thank you for taking the time to review our hotel. The issue which was raised in your feedback will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address.
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This establishment is fairly close to the city centre and the walk down the hill is easy but coming back is a real challenge. We had a room on the 7th floor which was small but clean (thankfully because the bathroom in the foyer left much to be desired in the cleanliness department) but sleeping was an issue as the window treatments went no way to darkening the room. There were no instructions as to how to operate the air con and although I attempted to contact the night manager for assistance there was no reply so the only option was to open the windows which meant no keeping out the noise of the city. Being an international visitor the fact that there was no safe in the room was also an issue. Our booking advice stated that check in time was 1400 but on arrival from the cruise ship at 1000 we were told “no it’s been changed to 1500 - ok we decided to leave our cases and go exploring but we’re not impressed to be told “we don’t lock the storage room” so we spent 15 minutes tying our bags together and joining locks so we could feel somewhat settled about leaving our belongings. The breakfast ($20 extra) was average and doesn’t quite measure up to the photos. The staff member on duty when we arrived was surly and not willing to help (we tried to enquire as to the attractions nearby and transport to the airport) but the staff on duty subsequently were friendly and helpful.
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Date of stay: March 2023Trip type: Travelled as a couple
Room Tip:Read my review and make your own decisions- we wouldn’t stay at this establishment in the future.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nice friendly team, but housekeeping of my room was lacking. I was there for more than a week and whilst my bed was made each day and clean towels left behind, there wasn’t any cleaning of the facilities or the floor.
Breakfast was ok too - not bad value for $20, but the team needs to check that there is sufficient hot food available and that the tables are clean and ready for the next visitor. I couldn’t find a clean table on Good Friday and then when I moved some stuff around to make room for mine, the salt and pepper shakers were both empty. Maybe I’m being too petty?
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Date of stay: March 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ascotia off Queens is probably the best deal you can find for good quality hotel rooms in Auckland. For a lower price point than a room in a CBD hostel, you can have a clean, comfortable, and private hotel room that is within walking distance to all the amenities of CBD and K Road. No complaints, would totally come back.
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Date of stay: April 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rishi Chopra, General Manager at Ascotia Off Queen
Responded 23 Jan 2022
Dear Valued Guest (tang_a_lang_a_lang), It is great to hear that you had a comfortable stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon!
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Stayed for 3 nights while travelling around Auckland. The hotel was fantastic! Just right for the price. The room was very clean, comfortable bed, clean towels and sheets. To mention, receptionists are so friendly and amazing! They did not just met my expectations but actually exceeded it. The continental breakfast is reasonable for the price, you got options and the restaurant staff is very jolly and helpful. A must stay if you want to travel around Auckland City, location was so perfect.
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rishi C, General Manager at Ascotia Off Queen
Responded 15 Feb 2020
Dear Valued Guest (Moana), We appreciate you taking the time to post your positive feedback. It is great to know that you were able to enjoy all that we have to offer, our convenient location, affordable, clean room, comfortable bed, reasonably priced breakfast and commending us on cleanliness overall. We will share your appreciation to our our friendly & efficient staff that was able to make your stay better by being jolly and helpful and exceeding your expectations. We look forward to have you stay with us again in the near future.
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I recently stayed here for 3 nights. On the second morning, I noticed mould growing in the bathroom. I alerted hotel staff about this and asked them to call me with the plan of action, stating I would like a room change. When I returned, the person at the front desk had no idea of the situation. I returned to my room to find my bed had been made and some cleaning chemicals had been left, but the mould had not been touched. I returned to the front counter and was told to speak to the manager in the morning when I checked out. When I checked out I was informed the manager didn’t work weekends. I have repeatedly tried to get in touch with the manager to sort this out and they refuse to return my calls. There was also another person complaining about water leaks, I highly recommend not staying here for your own health and safety if you can avoid it. These people have no interest in maintaining a healthy space for guests.
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Date of stay: September 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed in a queen room and it was lucky that I was on my own as the bed was more like a double than a queen size, a bit lumpy and bumpy too, nice comfy pillows though. . My room was clean with minimal street noise at night, and there was a good shower. The housekeeping service seemed to run late and, on one occasion, the room wasn't serviced until after 5.30pm, just as I needed to be there after work I had to go out and kill time while I waited for it to be completed. Twice I didn't get enough towels and had to chase that up. There were no tissues or milk for hot drinks, the fridge leaked and the only place to hang clothes on hangers was inside the cabinet where the kettle boiled. Perhaps this was designed to get the creases out of your clothes cos there was no iron or ironing board. The staff were friendly and as helpful as they could be, always seeming to be busy sorting out problems. The decor of the room was tired, holes in the carpet and worn paint on the windowsill and the TV didn't seem to work. Outside on the street is lite up all night by flood lights making it brighter than during daylight hours which makes the room very light even through the curtains. On the plus side, the windows open so there is fresh air instead of air con if you prefer. I was told that tissues, etc, were only provided in the expensive rooms so maybe that's where it's better to stay, although I wouldn't say the cost of the room was cheap at all. I won't be returning to test out that theory, I'm done with Ascotia Off Queen , never again!
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is awful, there is a pathetic excuse of a senior staff member by the name of Ethel who is sarcastic and rude.
There is a car park at the back of the building and there is a puny entrance to get into it .My car can JUST fit through the entrance, we went through and my wing mirror was broken off, we brought the issue up with the hotel and they were unapologetic and claimed that trucks went through that entrance which I personally believe is bogus.
When we left it was a struggle and a half to back out of that entrance gap but we did it.
Do not stay here, the staff do not take accountability for anything and it feels like they don’t want to be there to be honest.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rishi C, General Manager at Ascotia Off Queen
Responded 20 Mar 2020
Dear Valued Guest (Daniel F), Thank you for your feedback which help us to better as a property. We apologize that you felt that one of the staff was sarcastic. As seen on other reviews, we take pride in our friendly and efficient staff which other guests commend. We will definitely look into this and talk to the staff concerned as this is very important to us. For the parking, we do have limited parking in the hotel and it is best to be booked in advance. We are sorry to hear that you had a struggle in going to the parking area. Though the spaces are designed to fit a bigger vehicle, wherein most vans and UTEs fit, we understand if you had a struggle and we can of course assist in leading you to the front parking and try our best to make it available. If you consider staying with us again, may we suggest that you contact us directly and we will try our best to reserve the parking that will be more convenient for you.
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The hotel was nicely located just a few steps from the popular Queen Street and not far from Aotea Center, city hall, civic center. Decent budget restaurants were less than 100 meters away. Interestingly I did not find a grocery store nearby The room was clean and decently sized. The bed was comfortable and surprised to see the lamp next to the bed has outlets for USB charging Given the hexagonal shape of the hotel room configuration was interesting. Most hotels have one straight hallway from the elevators but here there were many angles and almost a maze. In a sense it provided guests with more privacy Although breakfast was not free (NZ$20) it was very generous and a great value. In-house restaurant though was already closed While most hotels have reasonable check in/check out times I find this hotel to be on the extreme side. Check-in was a late 3:00 pm and check out was a very early 10:00 am. Any extension came with a price. I think the 5-hour gap was too restrictive in favor of the hotel. The room has no aircon and since I like a cold room even in winter they have to give me an electric fan
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Date of stay: June 2024Trip type: Travelled solo
Room Tip:Receptionist Carla was very helpful
Watch out for the check in/check out times. The check out...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My gf and I booked this hotel through Air bnb on 24/12 afternoon. When I was trying to check in Indian receptionist said the booking got lost and he could not find it. I showed him my Air bnb booking through my phone and told him I paid for it and my booking was confirmed, however he told me that he still cannot find my booking. After a waiting he gave me a room but told me to provide my credit card for the excess fee. If I booked a hotel providing credit card is a normal process but as I booked it via Air bnb I asked him why I need to provide my credit card to him. He said that it’s to be safe, which was unpleasant. After check in it was disappointing to see that he gave me the room which I didn’t book for so had to make a complaint about it, after the complaint he changed the room but still wasn’t the room I originally booked for. The room we were staying was very loud so I asked for a another room but the receptionist said that all the walls are thin in the hotel so he cannot help it. As i have been working in hospitality industry for a long time it was truly disappointing to see the staff’s pathetic reaction, he should have addressed the issue more professionally. despite of missing booking and all the inconvenience my gf and i experienced he seems like he did not care at all. If you want to experience pathetic hospitality service this place will be the best. Worst staff and hotel i ever encountered in the world truly disappointing, staff should be trained more professionally and properly. Rather stay in the backpacker
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rishi Chopra, General Manager at Ascotia Off Queen
Responded 31 Jan 2022
Dear Valued Guest (Dustycloud), Thank you for taking the time to review our hotel. I am very sorry to hear your experience during check-in. I wanted to reach out and apologize for the experience you had with our team. We will use this experience to improve our customer satisfaction process to be sure this won't happen again. Thank you.
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Rotorua, New Zealand46 contributions17 helpful votes
Sorry I was a paying guest here, not part of the management. I really have no idea about this. I really enjoyed my stay at Ascotia, and I did not have to deal with any refund.
"Receptionist Carla was very helpful
Watch out for the check in/check out times. The check out time caught me by surprise and had to pay extra for a 12 noon checkout "
There are more places to choose from in the Auckland Central area.
PRICE RANGE
$89 - $144 (Based on Average Rates for a Standard Room)
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
82
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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