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Grand Mercure Auckland

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Traveller (200)
Room & Suite (83)
Traveller (200)
Room & Suite (83)
Dining (42)
Overview
8 Customs Street East Auckland, Auckland Central, Auckland 1001 New Zealand See on map
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star accommodation
Reviews (420)
Filter reviews
367 results
Traveller rating
189
133
26
14
5
Traveller type
Time of year
LanguageEnglish
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189
133
26
14
5
Show reviews that mention
All reviews top floor vue restaurant customs street great location spacious shower ocean view street shopping skybus stop accor member sky bus junior suite nice hotel queen street rooftop bar harbour side the bed was super comfortable sky tower
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1 - 5 of 367 reviews
Reviewed yesterday

Stayed at the Grand Mercure en route to Waiheke Island. It is right downtown, close to the ferry terminal and several attractions. Room had a fine view of the harbour. Breakfast was great. Would recommend.

Review collected in partnership with Accorhotels.com
Thank Fred S
Reviewed 5 days ago

Handily placed near shopping, road rail and sea transport, the harbour with its cruises and ferries and the stadium for all the events and big indoor games, as well as the Tennis centre for the new year tournaments The ideal hotel for so many options...More

Review collected in partnership with Accorhotels.com
Thank brrealty2
Response from MercureA1, Guest Relations Manager at Grand Mercure AucklandResponded 3 days ago

Kia Ora brrealty2, Thank you very much for your valuable feedback and for choosing our Home. It is fantastic to read that you had an amazing experience with us and that you took advantage of our unbeatable location, within walking distance to so many attractions...More

Reviewed 1 week ago

I arrived from the UK jet lagged, wanting a quiet room. I'd originally been allocated a room on the second floor but Steven on reception managed to juggle bookings to put me in a room on the 9th floor 906, which was as quiet as...More

Thank A C
Response from MercureA1, Guest Relations Manager at Grand Mercure AucklandResponded 3 days ago

Dear A C, Thank you very much for the lovely feedback and for choosing our Home. I am so pleased to read that our dedicated team of story tellers were so warm and made you feel so welcome, they are very passionate about their job...More

Reviewed 1 week ago via mobile

The Vue restaurant is on the top floor of the Grand Mercure hotel in the city centre. The view over the harbour is lovely and the food is great. Good choice of local foodstuffs but the presentation and taste are brilliant. If you can get...More

Thank mikw483
Response from MercureA1, Guest Relations Manager at Grand Mercure AucklandResponded 3 days ago

Kia Ora mik w, Thank you for the amazing review of our Home , we loved your feedback! I am so glad to read that you enjoyed the food and the amazing views of the Waitemata Harbour from Vue restaurant, we are very fortunate to...More

Reviewed 1 week ago via mobile

My partner and I loved our stay at Grand Mercure in Auckland. The location is perfect. The restaurant was lovely and had great views. Amazing service! Everything was perfect about our holiday there. The staff assisted us with anything we needed. All of the facilities...More

Thank kkfaus
Response from MercureA1, Guest Relations Manager at Grand Mercure AucklandResponded 3 days ago

Kia Ora kkfaus, Thank you very much for your amazing feedback, we loved it! I am so pleased to read that you and your partner had an amazing experience with us and that our dedicated team of story tellers well looked after you! I will...More

View more reviews
About
Description
Located in the heart of the Auckland's CBD and waterfront district surrounded by designer boutiques and award winning restaurants of Britomart, Grand Mercure Auckland embraces all of these elements to More tell a story of our uniquely diverse city. With 207 guest rooms, a dedicated conference floor and lifestyle spaces, Grand Mercure welcomes every traveler to explore the intimate ethnic mosaic of Auckland. The former Mercure Auckland hotel has been rebranded Grand Mercure Auckland 1 June 2017 following a full refurbishment to all guest rooms and lobby. Guests now can also experience the addition of indulgent Executive Suites located on Premium Floors, a new cafe Custom Lane, a guest Library featuring New Zealand literature, a wellness yoga room and a new gym. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Wheelchair Access
Pool
Beachfront
Free Parking
Spa
Breakfast included
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
207
Price range
US$142 - US$310 (Based on Average Rates for a Standard Room)
Also Known As
Mercure Auckland Hotel Auckland Central
,
Accor Hotel Auckland
Location
New Zealand > North Island > Auckland > Auckland Central
Hotel class
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
207
Price range
US$142 - US$310 (Based on Average Rates for a Standard Room)
Also Known As
Mercure Auckland Hotel Auckland Central
,
Accor Hotel Auckland
Location
New Zealand > North Island > Auckland > Auckland Central
Photos
Traveller (200)
Room & Suite (83)
Dining (42)
Business Centre & Event Rooms (13)
Family and Play Areas (1)
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Questions & Answers
Ask a question
NanditaN7
25 August 2018|
AnswerShow all 2 answers
Response from Ourroadlesstraveled | Reviewed this property |
We arrived in the morning hoping to check in early too, but unfortunately we could not check in early since rooms were not available. The hotel did store our bags so we could explore the city after our 13 hour flight from... More
1
Vote
Pipo2968
12 August 2018|
Answer
Response from AleksP1981 | Reviewed this property |
In front of the hotel is the drop off point and you can do that with the assistance of the hotel concierge. There is parking although I didn’t use it. From what other reviewers have posted it’s expensive. Might be worth... More
0
Votes
Sammy0068
27 July 2018|
AnswerShow all 4 answers
Response from roaming_kiwi58 | Reviewed this property |
Absolutely - there is a 24 hour reception desk.
1
Vote
Room Tips
"Higher floors are quieter."
370ac
1 week ago
Read review
"Upper floors Harbour side are quieter as this is an inner central city hotel"
yachtsail49
3 weeks ago
Read review
"Harbour side views are best."
1945Alan
4 weeks ago
Read review
"You can select one with a view direct with the hotel"
Y6099FAirenes
4 weeks ago
Read review
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