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Grand Mercure Auckland

Traveller (251)
Room & Suite (107)
Dining (45)
Certificate of Excellence
Overview
8 Customs Street East Auckland, Auckland Central, Auckland 1001 New Zealand See on map
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star accommodation
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Rooms
3 Feb4 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (476)
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415 results
Traveller rating
213
151
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6
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LanguageEnglish
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213
151
30
15
6
Show reviews that mention
All reviews top floor vue restaurant great location customs street ocean view skybus stop accor member sky bus junior suite queen street airport stops harbour side rooftop bar sky tower nespresso machine shopping and restaurants walking distance
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1 - 5 of 415 reviews
Reviewed yesterday

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Review collected in partnership with Accorhotels.com
Date of stay: January 2019
Response from MercureA1, Guest Relations Manager at Grand Mercure AucklandResponded yesterday

More

Reviewed 2 days ago

We loved this hotel, convenient to everything center city, and the breakfast buffet was outstanding. There were several tour groups there at breakfast one morning, making it impossible to get a cup of coffee, but the staff did the best they could. Our room was...More

Date of stay: January 2019
Thank 920lynne
Response from MercureA1, Guest Relations Manager at Grand Mercure AucklandResponded yesterday

Kia Ora 920lynne, Thank you for the lovely feedback and for choosing our Home for your stay in Auckland. I am so glad to read that your overall experience with us was a positive one and that you loved our Hotel, so do we!!!! I...More

Reviewed 2 days ago via mobile

Enjoyed a three night stay. Very conveniently located just blocks from the harbor. Lots of shops and restaurants in the area. Helpful friendly staff. Don’t miss the view from the Vue Restaurant and Bar from the 13th floor. Full breakfast came with the room.More

Date of stay: January 2019
Thank DouglasW766
Response from MercureA1, Guest Relations Manager at Grand Mercure AucklandResponded yesterday

Kia Ora DouglasW766, Thank you so much for such an amazing 5 star review and for choosing our Home. I am so glad to read that you had a fantastic experience with us and that you took advantage of Vue restaurant, there is nothing better...More

Reviewed 1 week ago

Located in the middle of the city, close to Queen St and the water front. Also close to where the cruise ships dock. Nice rooms, great breakfast at a reasonable price with nice views of the city. Walk to many resturants and shops.More

Date of stay: January 2019
Thank Ginger0529
Response from MercureA1, Guest Relations Manager at Grand Mercure AucklandResponded 5 days ago

Kia Ora Ginger0529, Thank you very much for your lovely feedback and for choosing our Home. We are very fortunate to be in such a wonderful location and it brings us much joy to share that with our valuable guests. Please come back to stay...More

Reviewed 1 week ago via mobile

We stayed for 3 nights. Great room with very comfy bed and pillows. Generous size. Restaurant was very good with views over the harbour. Room was quiet. Location great - walking distance everywhere. The only downside was that breakfast was a tad ordinary. Not a...More

Date of stay: January 2019
Thank L2467TBmikek
Response from MercureA1, Guest Relations Manager at Grand Mercure AucklandResponded 5 days ago

Kia Ora L2467TBmikek, Many thanks for sharing your experience with other travellers. I am delighted to hear that our central location, great costumer service and the comfort of our guest room were so convenient for your Auckland visit. I am very sorry to read that...More

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About
Description
Located in the heart of the Auckland's CBD and waterfront district surrounded by designer boutiques and award winning restaurants of Britomart, Grand Mercure Auckland embraces all of these elements to More tell a story of our uniquely diverse city. With 207 guest rooms, a dedicated conference floor and lifestyle spaces, Grand Mercure welcomes every traveler to explore the intimate ethnic mosaic of Auckland. The former Mercure Auckland hotel has been rebranded Grand Mercure Auckland 1 June 2017 following a full refurbishment to all guest rooms and lobby. Guests now can also experience the addition of indulgent Executive Suites located on Premium Floors, a new cafe Custom Lane, a guest Library featuring New Zealand literature, a wellness yoga room and a new gym. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Wheelchair Access
Pool
Beachfront
Free Parking
Spa
Breakfast included
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
207
Price range
US$135 - US$305 (Based on Average Rates for a Standard Room)
Also Known As
Mercure Auckland Hotel Auckland Central
,
Accor Hotel Auckland
Location
New Zealand > North Island > Auckland > Auckland Central
Hotel class
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
207
Price range
US$135 - US$305 (Based on Average Rates for a Standard Room)
Also Known As
Mercure Auckland Hotel Auckland Central
,
Accor Hotel Auckland
Location
New Zealand > North Island > Auckland > Auckland Central
Photos
Traveller (251)
Room & Suite (107)
Dining (45)
Business Centre & Event Rooms (12)
Family and Play Areas (1)
Nearby
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Nearby RestaurantsSee all 2,481 nearby restaurants
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Nearby AttractionsSee all 697 nearby attractions
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Questions & Answers
Ask a question
retiredfortennis
7 January 2019|
AnswerShow all 5 answers
Response from mikw483 | Reviewed this property |
Sorry but it’s not a question I’ve asked at the hotel
0
Votes
NanditaN7
25 August 2018|
AnswerShow all 2 answers
Response from AleksP1981 | Reviewed this property |
You can request early check in like any other hotel but it’s not guaranteed. To guarantee it you would either have to seenif it’s possible by paying a fee or securing the room from the night before and paying for that night... More
0
Votes
Pipo2968
12 August 2018|
Answer
Response from AleksP1981 | Reviewed this property |
In front of the hotel is the drop off point and you can do that with the assistance of the hotel concierge. There is parking although I didn’t use it. From what other reviewers have posted it’s expensive. Might be worth... More
0
Votes
Room Tips
"Ask whether there is a private party booked downstairs."
920lynne
2 days ago
Read review
"corner room was quiet"
michaelmH5560IA
1 week ago
Read review
"A room on a higher floor and facing the city will offer a view of sky tower"
KellyMarie007
2 weeks ago
Read review
"Try for a Harbour View room"
Allanh50
2 weeks ago
Read review
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