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The Grand by SkyCity

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90 Federal St, Auckland Central, Auckland 1010 New Zealand
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
Lowest prices for your stay
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US$333
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Free cancellation until 14/01/22
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US$251
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Traveller (1069)
Room & Suite (877)
Dining (57)
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A note from The Grand by SkyCity
Updated 06/07/20

About

#9 of 75 hotels in Auckland Central
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Discover an oasis of luxury in the heart of Auckland’s vibrant city. Beautifully appointed, modern and spacious rooms are just the start of this 5-star experience. Stunning views, award-winning dining, the iconic Sky Tower and the tranquil East Day Spa await you. Wi-Fi is complimentary.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Evening entertainment
Airport transportation
Car park
Wifi
Hot bath
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Wine / champagne
Nightclub / DJ
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English, French, Spanish, Arabic and 2 more
3107Reviews60Q+A100Room tips
Traveller rating
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Popular mentions
Dasmic wrote a review 2 Aug
Hamilton, New Zealand46 contributions14 helpful votes
A feeling of quality and spaciousness. The room was clean, warm and relaxing, with a good view. Amazing evening meal at Gusto Italian restaurant with family. Wonderful breakfast to follow up in the morning.The staff were all very accommodating and friendly. It was very busy over breakfast, but the restaurant team handled everyone superbly.
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Date of stay: July 2021Trip type: Travelled with family
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Jacob K wrote a review 1 Aug
1 contribution
Amazing stay! my partner took me here for my birthday a couple weeks ago and we had the best time, the team really looked after us and provided balloons and a lovely card which made it that much better and special. We stayed in an amazing suite with breath taking views! The staff also helped my partner with getting us a table at The Grill which was so helpful. Highly recommend for a romantic getaway
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Date of stay: July 2021
Value
Cleanliness
Service
Room Tip: Harbour View is amazing
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DMAC74 wrote a review Jul 2021
Auckland, New Zealand3 contributions1 helpful vote
1 out of 5. Booked a weekend escape package that was missed on several levels including a bathroom that was not cleaned when we arrived, no bottle of wine in the room as promised as part of the package and an hour wait to be seated for breakfast in the morning. Clearly a sub standard management running the hotel (do not use the excuse that you have no staff …. If you have no staff then don’t oversell your rooms when you know you cannot provide a basic level of service… that is plain corporate greed & a rort!) Credit to the staff who have to work for this management. It’s far from a 5 star experience. Would not recommend.
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Date of stay: June 2021Trip type: Travelled as a couple
Room Tip: Go elsewhere
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Response from Ruth Ruddock, Guest Services / Front Office at The Grand by SkyCity
Responded 2 weeks ago
Dear DMAC74, Thank you for taking the time to share the experience you had with us here at The Grand by SkyCity. Please be assured your feedback has been taken very seriously, and has been shared with our management team to review. To ensure an experience like yours is not repeated in the future, so we may discuss your stay further and follow up appropriately, please contact me directly with further details of your stay. My sincere apologies for the subpar standard of your stay, this is certainly a disappointment to all of us here at The Grand and I hope to hear from you soon. Kindest Regards, Ruth Ruddock ruth.ruddock@skycity.co.nz Guest Relations Executive The Grand by SkyCity
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F.I wrote a review Jul 2021
Auckland, New Zealand28 contributions54 helpful votes
Disappointed- not worth the price of the room. Arrived with tired children at 2.30pm for the room to not be ready until 3.45pm. We were offered a complimentary drink at 3.15 as room was still being cleaned- and ushered to bar. Ordered our drinks to then be charged for them- utter lack of communication between your staff. I didn’t mind the wait, it was more how rude and unpleasant your front house staff are- they don’t know what their doing and then unapologetic about the inconvenience. Room - given we had to wait to get in there, I thought at least we are heading into a fresh and clean room. Not so. We were a booking of 4 and only provided towelling for 2. Towels also had dried tobacco/grass on the only 2 towels provided. Pool area - dirty with wet towels strewn around the edge of the pool. Only positives - location & friendly restaurant staff during breakfast really made up for the amateurs we came across yesterday.
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Date of stay: July 2021Trip type: Travelled with family
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Response from Ruth Ruddock, Guest Services / Front Office at The Grand by SkyCity
Responded 3 weeks ago
Dear Fred I, My sincere apologies for the recent experience you had with us at The Grand by SkyCity. This is certainly not at the high standard we aim to deliver to our guests and I am truly disappointed. I have shared your review with our Front Office team and management, and we appreciate you sharing these comments with us so that we may continue to improve our offering. To ensure an experience like yours is not repeated in the future, can you please contact me directly, and share further details of your stay so I can follow up with the correct personnel. Again, our sincere apologies and I hope to hear from you soon to discuss your stay further and arrange a resolution. Warm Regards, Ruth Ruddock The Grand by SkyCity ruth.ruddock@skycity.co.nz
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lsheridan-nz wrote a review Jul 2021
18 contributions4 helpful votes
Top knotch hotel. Very classy. Friendly helpful and welcoming staff. Welcomes with a smile from everyone even when just returning to room. Great amenities and the gym treadmill takes the hard out of your workout by entertaining you while you train. You can watch you tube or netficks or go on Virtual safari while on it. Must bring togs next time and try out pool. Highly recommend this place to everyone. Clean, tidy and room was stunning. Even Sofia the cleaner who attended my room was very attentive and friendly. This is the best place I've ever had the pleasure of staying in when in auckland. Forget the rest, try the best!
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Date of stay: July 2021Trip type: Travelled solo
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Response from Ruth Ruddock, Guest Services / Front Office at The Grand by SkyCity
Responded 2 weeks ago
Dear lsheridan-nz. Thank you so much for your delightful review , we truly appreciate your comments and I have shared your review with Sofia and our wider team. We hope to welcome you back to The Grand again soon for another amazing stay. Warmest Regards, Ruth Ruddock Guest Relations Executive The Grand by SkyCity
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PRICE RANGE
US$125 - US$254 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sky city hotel, skycity grand auckland, hotel skycity grand
FORMERLY KNOWN AS
SKYCITY Grand Hotel
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
312
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Frequently Asked Questions about The Grand by SkyCity
Which popular attractions are close to The Grand by SkyCity?
Nearby attractions include Escapade NZ (0.4 km), Great Escape (0.3 km), and Weta Workshop Unleashed (0.01 km).
What are some of the property amenities at The Grand by SkyCity?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Grand by SkyCity?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Grand by SkyCity?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Grand by SkyCity?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to The Grand by SkyCity?
Conveniently located restaurants include Fondou Cafe, Culprit., and The Grove.
Are there opportunities to exercise at The Grand by SkyCity?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does The Grand by SkyCity have an airport shuttle?
Yes, The Grand by SkyCity offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Grand by SkyCity located near the city centre?
Yes, it is 0.1 km away from the centre of Auckland Central.
Are any cleaning services offered at The Grand by SkyCity?
Yes, dry cleaning and laundry service are offered to guests.
Does The Grand by SkyCity offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.