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90 Federal St, Auckland Central, Auckland 1010 New Zealand
2 people are viewing this hotel
Booking.com
US$220
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Free cancellation until 28/08/22
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US$245
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Agoda.com
US$213
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Hotels.comUS$245
travelup.comUS$245
TravelocityUS$245
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Traveller (1095)
Room & Suite (917)
Dining (65)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
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What you can expect during your stay
  • Regularly sanitised high-traffic areas
Updated 06/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Grand by SkyCity
Updated 06/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 72 hotels in Auckland Central
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Discover an oasis of luxury in the heart of Auckland’s vibrant city. Beautifully appointed, modern and spacious rooms are just the start of this 5-star experience. Stunning views, award-winning dining, the iconic Sky Tower and the tranquil East Day Spa await you. Wi-Fi is complimentary.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Evening entertainment
Babysitting
Car park
Wifi
Hot bath
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Nightclub / DJ
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English, French, Spanish, Arabic and 2 more
3130Reviews61Q+A100Room tips
Traveller rating
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Debbie S wrote a review 14 Aug
1 contribution
Our top holiday priority was somewhere safe & The Grand By Sky City was perfect. There were lots of guests moving around, lots of helpful staff and it was possible to either eat in the hotel, or just next door at beautiful quality and fun restaurants. The facilities are just lovely- including a Nespresso machine in the room. East Day Spa is so good, particularly that is offers Balinese and Eastern treatments. We were absolutely thrilled with our choice and hope to return.
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Date of stay: August 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Fasted09 wrote a review Jul 2022
Sydney, Australia150 contributions122 helpful votes
Always happy to be back in Auckland as NZ welcomes back visitors. This is one of my favourite hotels and it is just next to the sky tower. Check in is fast and staff is really friendly. Rooms are a great size and the views from the room is just amazing. Sadly the both restaurants were not serving dinner due to shortage of staff. That is not really not an issue as room service was still available and, being in the heart of Auckland you are always within walking distance to so many amazing restaurants. House keeping was only available every 2nd day. Covid has changed the way we live and we just have to get used to the staff shortages until things starts getting better. Yes, I will keep coming back to this hotel as it is a beautiful hotel.
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ruth Ruddock, Guest Services / Front Office at The Grand by SkyCity
Responded 5 weeks ago
Dear Fasted09, Thank you for taking the time to share your recent experience at The Grand on TripAdvisor. It is always a pleasure to hear from our return guests, and we appreciate your feedback regarding our new servicing protocols for housekeeping and the restaurant availability. I am pleased you had a great stay over-all and do look forward to welcoming you back to our hotel again soon. Warm Regards, Ruth Ruddock Guest Relations Executive
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
J N wrote a review Jul 2022
United States13 contributions
The entrance was grand, friendly staffs to check in, restaurants, the bridge connected the two buildings to the casino and eta cave and downstairs was the historical land mark of NZ. Walked to the Fullers ferry to Waiheke island and Devon port island. Walked to the main queen street of shops, cathedral and varieties of cafes to eat. We were there for three days and walked everywhere due to its proximity even though there and cabs parked waiting in lobby. The bed was awesome with its plushed pillows. We didn’t want to leave. Will return there again.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ruth Ruddock, Guest Services / Front Office at The Grand by SkyCity
Responded 5 weeks ago
Dear Joannen112 Thank you so very much for taking the time to share your detailed review. It is such a pleasure to receive feedback like yours, and I look forward to sharing your comments with our wonderful team. We are very lucky to be centrally located to so many great attractions, restaurants, shops and more. We hope to welcome you back again soon. Warm Regards, Ruth Ruddock Guest Relations Executive
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lynette B wrote a review Jul 2022
16 contributions1 helpful vote
We purchased the $679.00 package, wine & chocolates on arrival - NOT, after 4 phone calls we finally rang the duty manager, a complimentary cheese board will be delivered in way of our apology - cheese board arrived with a bill!! - long black hair on the shower walls and in the bath - unbelievable!! we have stayed here 4 time but will not be back.
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Date of stay: July 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ruth Ruddock, Guest Services / Front Office at The Grand by SkyCity
Responded 6 Jul 2022
Dear LynetteB187, Thank you for reaching out regarding your recent stay with us at The Grand by SkyCity, firstly, please accept my sincerest apologies, this was certainly not a 5 star experience, and it is disappointing the lack of care, and urgency from our team. I have addressed your feedback with our Duty Managers, as well as sharing your comments with our wider team to ensure this is a one off incident. Please be assured, we do truly appreciate feedback such as yours, as it gives us the opportunity to understand where we need to improve moving forward. In light of your experience, I would like to ask that you contact me directly so we may discuss your stay further, and come to a resolution. I do hope to hear from you soon. Warmest Regards, Ruth Ruddock Guest Relations Executive The Grand by SkyCity
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
FPL10 wrote a review Jun 2022
Auckland, NZ30 contributions25 helpful votes
Well located hotel in central Auckland. Handy walking distance to most things, heaps of eateries either on site, in the street outside or close by. The hotel met or expectations and Gusto is a great default eating place if you can't decide where to go. We went to Depot (located outside but right next door) as a great choice. You can't book but the wait at peak time on a Friday night was max 15 minutes and well worth waiting for. Great atmosphere and food.
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Date of stay: June 2022
Value
Service
Sleep Quality
Room Tip: Choose the Harbour views rooms - really worth it.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ruth Ruddock, Guest Services / Front Office at The Grand by SkyCity
Responded 6 Jul 2022
Thank you FPL10 for taking the time to share your review! We are truly delighted we met your expectations during you stay, and that you also had the chance to enjoy the wonderful Depot, it is definitely a popular spot! We do hope to have the opportunity to welcome you back to The Grand again soon for another wonderful stay! Warm Regards, Ruth Ruddock The Grand by SkyCity Guest Relations Executive
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Louise W wrote a review Jun 2022
Auckland Central, New Zealand9 contributions
Had a beautiful trip to Auckland. Was lucky enough to stay at The Grand by Skycity again. As always the staff are extremely helpful and made my stay so lovely. The room was beautiful and of course the view was stunning both at night and during the day. Would highly recommend.
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ruth Ruddock, Guest Services / Front Office at The Grand by SkyCity
Responded 15 Jun 2022
Dear Portia, We are delighted you had a wonderful experience with us here at The Grand, and are so pleased our team made the stay that more enjoyable. We truly appreciate your recommendation and hope to welcome you back to The Grand again soon for another wonderful stay. Kindest Regards, Ruth Ruddock Guest Relations Executive The Grand by SkyCity
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rose C wrote a review Jun 2022
11 contributions
I usually stay across the road at Sky city, but this time I tried the grand instead. The room was beautiful and well worth the price. Also, so lovely to get such amazing customer service - I walked in after a very long and tiring day and the concierge that helped me (Tae) was awesome helping me get everything sorted so quickly and kindly, which really made my day. Will definitely be returning!
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ruth Ruddock, Guest Services / Front Office at The Grand by SkyCity
Responded 15 Jun 2022
Dear RoseC3086, Thank you for choosing to stay with us at The Grand and reviewingyour stay here on TripAdivor. It is truly a pleasure to receive your review, our team work tirelessly to provide excellent service and experiences to our guests, and I so look forward to sharing your feedback with Tae directly. We cannot wait to welcome you back to The Grand again soon for another beautiful stay! Warm Regards, Ruth Ruddock Guest Relations Executive The Grand by SkyCity
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Merlyn Gunn wrote a review Jun 2022
Dunedin, New Zealand1 contribution
Had a great time, Tae at reception was welcoming and we got a complimentary upgrade and food credit which was a nice surprise. Great buffet selection and great atmosphere all round. Will make sure to visit again
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Date of stay: June 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ruth Ruddock, Guest Services / Front Office at The Grand by SkyCity
Responded 15 Jun 2022
Thank you Merlyn for taking the time to review your recent stay with us at The Grand, we are so pleased to hear you had an enjoyable stay, and I look forward to sharing your feedback with Tae directly. He is a wonderful asset to our team, and I know we will be very appreciative of your feedback. We look forward to having the opportunity to welcome you back to The Grand again soon. Warm Regards, Ruth Ruddock Guest Relations Executive The Grand by SkyCity
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
John H wrote a review Jun 2022
Whitianga, New Zealand26 contributions2 helpful votes
Hard to fault. Service. Relaxed. Super friendly. Location. Can’t wait for masks to be a thing of the past. Slightly hard to understand accents and see a smile behind a mask. Room 1503 was fantastic and a great view. But bed should face the water and harbour bridge not the city
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ruth Ruddock, Guest Services / Front Office at The Grand by SkyCity
Responded 15 Jun 2022
Thank you Johan The Hunter for sharing your marvellous review. We truly appreciate you sharing your feedback on TripAdvisor and do hope to welcome you back to The Grand again soon. Kind Regards, Ruth Ruddock Guest Relations Executive The Grand by SkyCity
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ANARU H wrote a review May 2022
2 contributions
I love the grand by skycity its my home away from home always smells so clean and fresh as soon as you walk in with excellent customer service great location and helpful staff its the best hotel in NZ and the only place I love to stay at cant wait to come back next month I try my best to fly back monthly because its just so great thank you such a classy place to stay.
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Date of stay: April 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ruth Ruddock, Guest Services / Front Office at The Grand by SkyCity
Responded 17 May 2022
Dear 545anaruh, We are so pleased you enjoyed your recent stay with us here at The Grand, and we too are looking forward to welcoming you back again on your next trip. We appreciate you sharing your wonderful review, and we will see you again soon. Warm Regards, Ruth Ruddock Guest Relations Executive The Grand by SkyCity
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$164 - US$245 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sky city hotel, skycity grand auckland, hotel skycity grand
FORMERLY KNOWN AS
SKYCITY Grand Hotel
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
312
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Frequently Asked Questions about The Grand by SkyCity
Which popular attractions are close to The Grand by SkyCity?
Nearby attractions include Weta Workshop Unleashed (0.01 km), Escapade NZ (0.4 km), and Great Escape (0.3 km).
What are some of the property amenities at The Grand by SkyCity?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Grand by SkyCity?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Grand by SkyCity?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Grand by SkyCity?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to The Grand by SkyCity?
Conveniently located restaurants include Culprit., The Grove, and Fondou Cafe.
Are there opportunities to exercise at The Grand by SkyCity?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does The Grand by SkyCity have an airport shuttle?
Yes, The Grand by SkyCity offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Grand by SkyCity have airport transportation?
Yes, The Grand by SkyCity offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Grand by SkyCity located near the city centre?
Yes, it is 0.1 km away from the centre of Auckland Central.
Are any cleaning services offered at The Grand by SkyCity?
Yes, dry cleaning and laundry service are offered to guests.