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The Grand by SkyCity

90 Federal St, Auckland Central, Auckland 1010 New Zealand
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Traveller (1148)
Room & Suite (931)
Dining (65)
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About

#14 of 71 hotels in Auckland Central
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Discover an oasis of luxury in the heart of Auckland’s vibrant city. Beautifully appointed, modern and spacious rooms are just the start of this 5-star experience. Stunning views, award-winning dining, the iconic Sky Tower and the tranquil East Day Spa await you. Wi-Fi is complimentary.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Evening entertainment
Babysitting
Car park
Wifi
Hot bath
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Nightclub / DJ
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Minibar
Refrigerator
Flatscreen TV
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Business
Trendy
Languages Spoken
English, French, Spanish, Arabic and 2 more

Location

90 Federal St, Auckland Central, Auckland 1010 New Zealand
The Grand by SkyCity
3,204Reviews62Q+A100Room tips

Reviews
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Traveller rating
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Monika C wrote a review Mar 2024
Sydney, Australia8 contributions3 helpful votes
I am happy with the location of the hotel and it’s facilities. However the room is nothing to rave about. The bed was very uncomfortable and it was really difficult to moderate the temperature inside the room with the air con. There was a constant noise in our room which sounded like the noise from the air conditioning.
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Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Angela Shin, Guest Services / Front Office at The Grand by SkyCity
Responded 1 week ago
Dear Monikat499, Thank you for your feedback, and we are pleased to hear that our location and hotel facilities have treated you well. Regarding the bed, it is not common feedback we would hear, and we would love to understand which part of the bed has made you feel uncomfortable. We are willing to understand and investigate further as the bed is an important element of a guest's stay. Please feel free to send me an email at Angela.shin@skycity.co.nz directly. We sincerely apologise for any discomfort caused by your bed and your air conditioning, and we will ensure to address this with our respective departments. Thank you, and we hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andy H wrote a review Mar 2024
Yuma, Arizona, USA13 contributions1 helpful vote
Wonderful hotel, extremely clean and friendly service. The location is perfect if you don't have a car. Restaurants nearby, plus shopping and the Sky Tower. A 10 minute walk to the waterfront and wide variety of shopping. Highly recommended.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Angela Shin, Guest Services / Front Office at The Grand by SkyCity
Responded 1 week ago
Dear W3448NYandyh, Thank you for your positive review, and we are pleased to hear that you enjoyed your stay with us. Our location is certainly one of the amazing perks of staying with us, and I am glad you mentioned that here! We appreciate your kind words, and we hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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KasHaley wrote a review Mar 2024
Northern Virginia, Virginia204 contributions64 helpful votes
One of my favorite things about this hotel was the breakfast options. Fresh squeezed juices, fresh pastries and great hot options. Additionally, the hotel was walking distance is the viaduct, shopping, casino, bars and restaurants. That being said, the concierge didn’t appear very knowledgeable about immediate surroundings.
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Date of stay: March 2024Trip type: Travelled with friends
Room Tip: Walking distance to ferry departure ports.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Angela Shin, Guest Services / Front Office at The Grand by SkyCity
Responded 1 week ago
Dear Kashaley, Thank you for your positive review regarding breakfast, and we will ensure your kind comments are shared with The Terrace team. We appreciate your feedback towards our concierge, and your attention to these matters goes a long way. We will ensure to provide our team with correct training to ensure we improve and remain knowledgeable for all our future guests and inquiries. Thank you, and we hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Guide28684202446 wrote a review Mar 2024
Perth, Australia6 contributions
Very nice hotel comfortable and clean. Helpful friendly staff and a room in 21st floor very nice. Breakfast good quality and variety. Easy access to city and location 2 min walk to Skycity casino and sky-tower. Lots of restaurants and bars within 2 block walk. The gym and pool were good the only issue no lockers in this area. Concierge said desk helpful and luggage taken to room quickly on check in.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Angela Shin, Guest Services / Front Office at The Grand by SkyCity
Responded 1 week ago
Dear Guide28684202446, Thank you for your positive feedback, and we are pleased to hear that you enjoyed your stay with us. We will ensure that your feedback regarding breakfast, location, concierge, and our reception team is passed on to their respective departments, and I am sure you have made their service even better! We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Adam M wrote a review Mar 2024
Alton, United Kingdom9 contributions1 helpful vote
We were welcomed at the door and helped to offload bags then directed where to park the car, a helpful greeting so far! The room was clean and well sized for a city. We had a city view which looked onto the Crowne Plaza block directly across the road, slightly worse than expected given some of the city view pictures advertised. There was plenty to do at or within the hotel complex and information was well presented. We had a poor experience with the concierge who confirmed a request but after some chasing returned saying it was not possible, not quite a 5 star service there. A good option for a city stay close to some attractions.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Angela Shin, Guest Services / Front Office at The Grand by SkyCity
Responded 12 Mar 2024
Dear AdammB2648WT, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We appreciate your time and effort leaving a valuable comment that portrays our pros and cons, and I certainly will share the feedback regarding our service standard to its respective department. We aim to consistently deliver a 5-star service to all guests, but we have let you down in this occasion. I am happy to understand what request got denied, so I can further investigate and inform the team if needed. Please send an email to SkyCity directly and please kindly ask to forward it to Angela Shin at the Grand by SkyCity. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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KimboltonTrees wrote a review Feb 2024
Kimbolton, United Kingdom36 contributions12 helpful votes
Very good hotel, breakfast excellent and great location next to the Sky Tower, only issue that stopped a five star review was that we had to wait for valet parking to return our car on leaving, solely because the desk was unmanned, he was saved by the Concierge who was excellent, also lady concierge made fab restaurant recommendations
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Angela Shin, Guest Services / Front Office at The Grand by SkyCity
Responded 13 Feb 2024
Dear HuntingdonTrees, Thank you for taking the time to leave us such a positive review. We are delighted to hear that you enjoyed your stay with us. Your feedback regarding the concierge desk has been shared with the team, and we will ensure that there is always a concierge available to assist our guests. We appreciate your kind words about our staff, and we look forward to welcoming you back to our hotel in the near future. Warm regards, Angela
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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miniman2804 wrote a review Feb 2024
Berkshire253 contributions159 helpful votes
Functional; competent; clean - just uninspiring as it's a chain in the CBD of a big city. Right next door to sky city - hence the name - good value compared to the general prices of Auckland city. They have a pool which we didn't use so I won't hold that against them! The night desk was indispensable because our plane landed at 2330 zzzz
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Angela Shin, Guest Services / Front Office at The Grand by SkyCity
Responded 2 Feb 2024
Dear Miniman2804, Thank you for your feedback. We appreciate your time in leaving us a review and commenting on our SkyCity location, the premises, and the overall value of our hotel. We will take your feedback into consideration and ensure that we constantly learn and strive to improve to provide the best service and experience to our future guests. Thank you once again, and we hope to welcome you again to our hotel in the near future. Kind regards, Angela
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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jbm4075 wrote a review Jan 2024
Las Vegas, Nevada226 contributions121 helpful votes
The hotel & surrounding area feels grungy, there was a stale piss smell every time I entered my room, and depending on time of day there can be an up to 10 minute wait for the elevators because 1 of the 3 is being renovated in a process that will stretch to next year. The gym smells a bit funky too and there are no workout mats. Ignoring the smells though the room/bed & bathroom are clean and the tradeoff on price may make staying here worth it for some, though personally next time I'm just staying at one of the hotels around the Commercial Bay area. Not sure what the view looks like on the other side but I was facing a Huawei building and I think they can look into my room if I keep the curtains open.
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Date of stay: January 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Angela Shin, Guest Services / Front Office at The Grand by SkyCity
Responded 22 Jan 2024
Dear Jbm4075, Thank you for your honest review and we appreciate your time and effort to leave us feedback we can improve on. We apologise for the inconvenience caused by any unpleasant odour from our rooms. Although our team is constantly trying our best to keep the hotel area neat and tidy, we have let you down on this occasion. We will ensure the feedback is passed onto its respective team to further investigate. We appreciate your feedback regarding the workout mats. We have placed a few more to ensure there are enough to accommodate guests. Regrettably, we only offer SkyTower view with guest who have booked a harbour view room. However, we will apply your preferences to your reservation for future reference. Although we have pros and cons, we appreciate you letting us know so we can constantly learn to satisfy our future guests. We hope to welcome you back to our hotel in the near future. Kind regards, Angela Shin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Olyvia Basuray wrote a review Jan 2024
Bengaluru, India32 contributions8 helpful votes
I recently stayed at this hotel in December 2023. Wonderful room and great view of the city, harbor and Sky Tower(depending on which room category you book). The hotel staff were very friendly and welcoming. The hotel is centrally located close to shopping area and walking distance from the harbor. It is conveniently located with many restaurants in the surrounding area (even Indian food). I would definitely recommend this hotel to anyone visiting Auckland.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: Try to go for breakfast early as the restaurant gets busy post 0830am.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Angela Shin, Guest Services / Front Office at The Grand by SkyCity
Responded 22 Jan 2024
Dear Solyvia, Thank you for your positive feedback towards our room, view, location and the staff. Your kind comment means a lot to our team, and we appreciate you for acknowledging the service we are trying to deliver to our guests. We are pleased to hear that you have enjoyed your stay, and we hope to welcome you back to our hotel in the near future. Kind regards, Angela
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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asilwashere wrote a review Jan 2024
Auckland Central, New Zealand95 contributions30 helpful votes
+1
Great hotel, in prime location in the CBD. We booked 4 rooms for the family and they were all on the same floor. The room was elegant, clean and tidy. The reception staff were lovely as well. Parking is the only tricky thing, being in the opposite building
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Angela Shin, Guest Services / Front Office at The Grand by SkyCity
Responded 9 Jan 2024
Dear Asilwashere, Thank you for your positive feedback and we are pleased to hear that you have enjoyed your stay with us. We appreciate your kind words towards our reception staff members and will ensure all positive mentions are passed on to its respective department. We thank you for you choosing to stay with us and we hope to welcome you back to our hotel in the near future. Kind regards, Angela
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$233 - $316 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sky city hotel, skycity grand auckland, hotel skycity grand
FORMERLY KNOWN AS
SKYCITY Grand Hotel
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
312
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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THE GRAND BY SKYCITY - Now $287 (Was $̶4̶5̶3̶) - UPDATED 2024 Hotel Reviews & Price Comparison (Auckland Central, New Zealand) - Tripadvisor

Frequently Asked Questions about The Grand by SkyCity
Which popular attractions are close to The Grand by SkyCity?
Nearby attractions include Escapade NZ (0.4 km), Great Escape (0.3 km), and Escape Masters (0.3 km).
What are some of the property amenities at The Grand by SkyCity?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Grand by SkyCity?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Grand by SkyCity?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Grand by SkyCity?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to The Grand by SkyCity?
Conveniently located restaurants include The Grove, Culprit., and Fondou Cafe.
Are there opportunities to exercise at The Grand by SkyCity?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does The Grand by SkyCity have airport transportation?
Yes, The Grand by SkyCity offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Grand by SkyCity located near the city centre?
Yes, it is 0.1 km away from the centre of Auckland Central.
Are any cleaning services offered at The Grand by SkyCity?
Yes, dry cleaning and laundry service are offered to guests.
Does The Grand by SkyCity offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.