WONT BE BACK! Felt totally discriminated against. Having been a gold member (according plus) for over 2yrs this is the worse spot I've ever chosen to stay! Jules was great on the phone - different story when I turn up! Questioning me - saying don't accept cash bond - no late checkout - trying to take more $$$ than she should have! Was the worse. Won't be back and won't be renewing my membership because of this and taking it further! Considering the amount of stays I have with Accor this was shocking. Checking on us when swimming - just about watching us all the time! Uncomfortable. Best not to go here if you've got tattoos, that's how she made us feel (don't fit into your idea of guests probably).
Was so happy to be able to come back to NZ and to stay again at my home away from home! Pullman did not disappoint and my stay here was amazingly wonderful. The staff put me in the same deluxe apartment as my last stay which had the best views and so comfy!! The staff were absolutely delightful and friendly as always! Room service was superb and the Akaoroa Salmon my ultimate favourite on the menu. The facilities are fantastic, the steam room, spa and jacuzzi, along with the Spa services. I love staying here and look forward to my next stay hopefully in the very near future :) Worth more than 5 stars!!!
Just recently stayed here for a 4 day get away from Australia. The front staff were amazing, from the ease of check in along with giving me a map and mentioning the good restaurants and pubs to try out. The room was very spacious and sitting on the balcony gave a nice relaxing feel. Bed was comfy and having a few movie channels made for relaxing down time. Only a few minutes walk from the main CBD and waterfront area. Sky bus is only a 5 minute walk from the hotel, breakfast was so filling and had a good range of options Being an avid swimmer i loved the fact the hotel had a 25m lap pool that had a lane dedicated to lap swimming Will be staying here again next time the bubble opens
My partner and I were placed in the Pullman for managed isolation. Upon being told this at the airport we thought we had lucked out - a five star hotel for MIQ great right? Well maybe not so much. I don't think any hotel is made for living in 24hrs a day, 7 days a week for 2 (or longer) weeks. I do have a lot of empathy for the hospitality industry (I'm a former front office manager) and for the staff during such a difficult time. This, however is my experience of being in this hotel for 2 weeks (we are full fee paying guests as we are not NZ citizens). The room: First impressions were not great. We were placed in a room with two single beds (perhaps they aren't aware that two men can be a couple?). The room itself came with tea and coffee making facilities, a fridge, smart tv, one lounging chair and one office type chair and small desk. The bathroom was a standard bathroom with a bath/shower in one. The bathroom did not have a working extractor fan and the lining on the bath was torn. There were random chips in the paint in the bathroom and bedroom and our the net curtain stained. The bizarre part was that the hotel is understandably very adamant about sanitising and cleanliness (explained more later), yet the desk chair was dusty and stained, the carpet needed vacuuming and the bathroom needed wiping. Overall the room was dated - the furniture was scratched and it just needed an overhaul. The beds, however, were very comfortable and it had a great view of the harbour. Wifi in the hotel is terrible. We often only had 1.5mbps to 5mbps. After complaining to the IT manager we were informed that the hotel has a cap on their broadband and that they had already spent it. Well duh! You have 200-250 people staying in the hotel for 2 weeks, all of whom want to watch streaming services or do work. The cap was probably spent in the first day! How do you expect people to occupy themselves for two weeks? The wifi is probably the biggest let down of our stay. The hotel or MIQ really need to look into this if they expect quarantine to go on until 2022. Housekeeping: We were allowed two free bags of laundry to be done during the two weeks. An extra bag costed $25. While the bags are small, two were enough for us. The hotel also provided a change of bed linen and towels twice during the two weeks. We had to call up daily for water as they would only provide 4 500ml bottles at a time, which I don't really get, as that might be enough for one person but not for two. A suggestion would to place 6 1.5l bottles of water in the room before guests arrive, so they don't have to call up once or twice a day. Food and drinks: The food at the hotel is amazing and really is their saving grace. We have heard some horror stories about food in other facilities (there's a really helpful FB page for managed isolation in NZ documenting other's experiences). A menu is provided upon arrival and you order your food for the 2 weeks. Every meal is provided, however you can order from food shops if you need anything else. The only drinks that you are provided with is a small fruit juice with breakfast. We weren't too bothered about this as water, tea, coffee was available in the room. You're allowed to order a bottle of wine/6 pack of beer from a grocery store if needed. The most bizarre thing, however is room service. The hotel state that you can order room service, which includes a drinks menu. However upon trying to order a glass of wine or a cocktail we were informed that they don't deliver alcohol to the isolation part and if we really wanted to order something we would have to order a bottle of wine. Now why would anyone pay up to $50 for a bottle of wine? What also did not make sense was that they were able to send round a cup of sangria as part of 'taco Tuesdays' but not a cup/glass of wine/cocktail any other time? The hotel is missing a trick there financially. Also, why offer room service when you technically can't order anything? Health and wellbeing: Everyone has three covid tests (or more if needed) during their stay. It's quick and efficient. The wellbeing team also come round daily to do temperature checks and ask after your overall wellbeing. They're all very friendly. A negative test equates to a bit of freedom in terms of being able to leave your room for walks. You have to sanitise all the time when you're leaving your room. This is really important (especially for this hotel as they had a number of positive cases post quarantine). The only thing we never understood is having to sanitise your hands before you go outside for your walk (literally at the exit door), where you don't touch anything. Naturally you sanitise when you're about to touch something but why when you're going outside where you touch nothing? Daily walks is probably one of the biggest let downs. Despite the fact that managed isolation has gone on for almost a year this hotel still seems to experience teething issues. There seems to be no communication between hotel staff and the NZDF and confusion ensues in terms of times and who booked when. Also there's a language/communication barrier when trying to book with the hotel staff/security. The walking area in an L shape that is around 20 meters in length and 15 meters in width (at it's widest part). It's a terrace that is outside. There were a few times when walks were cancelled due to the rain. You get 30 minutes of walking once a day. Legally, prisoners are entitled to a minimum of an hour a day. Further, other facilities take guests (once tested negative) to local sports fields to walk. We understand that the hotel has to make do with what they have but why can't you use the empty conference room next to the walking area and create a circuit? or use the exercise area below the terrace? or place cantilevers to shield the rain? The area is just not large enough to create social distancing due to some people walking faster than others. The exercise area could be so much better, you could even have socially distanced bootcamp classes a couple of times a day. Wearing a mask outside also does not make sense as everyone is socially distanced, and we are all negative! I guess you have to jump through the hoops to make life easier. Overall the hotel can do so much better. The impression we got was that we had to be grateful for having the opportunity to be placed in MIQ. While we certainly are, given the fact that many are still trying to secure a place, we do feel we have the right to highlight issues, particularly as we are paying upwards of $5000. The hotel staff are, for the most part, friendly. You don't really hear from them unless you call, whereas staff at other facilities apparently really get involved with the guests, doing things like virtual pub quizzes, sending little packages when you're halfway through or doing games. Not at this hotel. You get the overall impression that everything is a bit of an effort for the staff and if you don't call to ask for things or about things then you just wouldn't know. Would I stay at the hotel again? The location is great and I'm sure (in normal times) the bars and restaurants are great. However, I would not pay to stay in a room that had all of the above issues in it.…
I last reviewed this hotel 9 years ago so given we're now able to travel between AU and NZ I had my first trip back to Auckland in over 15 months. I've always liked the Pullman with its location up on the hill above the city. Currently, only the apartment tower part of the complex is being used for guests - which is great.