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Rendezvous Heritage Hotel Auckland is set within one of the city’s most recognisable historic landmark buildings, the iconic Farmers Department Store and is within strolling distance to Auckland’s famous attractions – the harbour, Queen Street shopping, the Britomart lifestyle precinct, Sky Tower, and the Viaduct Basin. Boasting an elevated position in the centre of the city, the heritage wing features art deco interiors, whilst the contemporary tower caters to the tastes of modern travellers. Beyond the many sights and delights to discover in the City of Sails, guests can also enjoy the hotel’s rooftop pool, tennis court, spa, and sauna.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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I can not fault the friendliest of the staff, the room, the housekeeping, the sauna/spa/pool.
The reason for not giving 5/5 but 4/5 is the package we had included late check out of 12pm. At 10.15am Reception called asking when we were checking out - advised we had late check out for 12 noon, they said thank you. Then at 11.45am housekeeping knocked on the door also asking when we were leaving. We were going to wait another 10 minutes as the shuttle to the airport was booked for 12 noon but felt pressured to leave the room straight away after having a phone call and a knock at the door. That said no other complaints, they were so close to full marks.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:They have next to the gym an indoor pool, spa, pool and sauna they also have an outdoor pool and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Adrian Khoo, Guest Services / Front Office at Rendezvous Heritage Hotel Auckland
Responded 23 Apr 2024
Dear Rydeboi, Thank you for taking the time to share your experience at The Heritage Hotel Auckland. We are delighted to hear that you found our staff friendly and were pleased with your room and our amenities, such as the sauna, spa, and pool. We sincerely apologise for the confusion regarding your late checkout. It seems there was a miscommunication with our team, and we regret any inconvenience this caused. We appreciate you bringing this to our attention, as it allows us to improve our guest experience. Your feedback is invaluable, and we are taking steps to ensure that our communication is clearer in the future to provide our guests with the seamless and relaxing experience they deserve. We hope to have the opportunity to welcome you back and deliver a flawless experience. Warm regards, Adrian Khoo Rooms Division Manager
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It's convenient for taking the airport bus near Sky City. It's in the center, so it's a great location for eating and buying souvenirs. The front desk staff were very kind and understood my poor English. I stayed in a deluxe double room. There is a sliding door between the rooms, so you don't have to worry about the other person's snoring. It was in the older building, but the bathroom was nicely renovated and the amenities were good. There was a small kitchen in the room. There was no microwave, but there was an oven. There was also a bathtub, so it was comfortable. You can also adjust the temperature in the room.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Located on Hobstons Street in downtown Auckland, this hotel is a five minutes walk from the Sky tower. Our room on the 5th floor in the Tower wing was spacious with a kitchenette, washer/drier and all toiletries. While housekeeping is not done on a daily basis, supplies are replenished on demand. Check-in was seamless and the reception staff was very helpful. There is an in-house restaurant for dining. Highly recommended.
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Date of stay: March 2023Trip type: Travelled as a couple
Room Tip:Book rooms facing the tennis court.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Adrian Khoo, Guest Services / Front Office at Rendezvous Heritage Hotel Auckland
Responded 26 Mar 2023
Dear puchka, Thank you for taking the time to share your positive feedback on your recent stay at our hotel. We are delighted to hear that you enjoyed your stay with us and that our central location and spacious room met your expectations. We are glad to know that you found our staff to be helpful and that the check-in process was seamless. It's also great to hear that you found our in-house restaurant to be a convenient dining option during your stay. We pride ourselves on providing our guests with a comfortable and convenient experience, and we are pleased to hear that we met your expectations in this regard. We also appreciate your feedback on our housekeeping services, and we will take this into consideration as we continue to improve our services. Thank you for recommending our hotel to other travellers, and we hope to welcome you back again in the near future. Best regards, Adrian Khoo Rooms Division Manager
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Our two bedroom, two bath suite was very large with plenty of room for both couples. Location is great as you can walk to most venues. The room however is dated and will require some modernization. The bedrooms are very spacious with plenty of room for luggage, a large TV to enjoy your favourite movie and comfy robes to keep yourself warm. The bathrooms are large but require additional counter space to place your personal supplies. The kitchen area is small compared to the suite size and did not have sufficient cutlery, coffee mugs and glasses. The fridge, stove and dishwasher worked great and are sufficient for a family. Cleaning staff were good but we needed to call the front desk a few times as they were not cleaning the suite on a regular schedule. It appears the hotel is short staffed and some staff require additional training and experience. Roof top pool area is very good with wonderful views of the city and harbour. If someone asked if we would stay there again I would have to say yes considering the location and price.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
Room Tip:Check on-site restaurant times as it is not opened everyday.
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Rooms worn out, carpets unsightly, energy saving light bulb broken in the sleeping area (MERCURY!!) No breakfast in the hotel during the week - you are directed to coffee houses. On Sundays breakfast in the hotel from 8:00 - outside at least 10 minutes walk - no chance of earlier service.
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Date of stay: November 2023Trip type: Travelled with friends
Room Tip:Einfach besser nicht buchen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arrived for check in at 2.15 pm - 2.45 pm we were still waiting to be checked in, our pre payment had not been allocated to our account , however the receptionist could actually see the payment in her reservation inbox , we were left standing there while she phoned her reservations team , berating them on how the payment allocation hadnt been done right , then proceeded to repeat it all to me again when she finished her call . I was not impressed and just wanted the key to my room so that i could take my tired kids up to the room , frankly it wasnt my problem it was theirs, then when she finally gave me room keys she asked for my payment for parking , which again had been prepaid , i attempted for the 2nd time to show her my receipt detailing this , and was met with quite a rude response so i said again this is not my problem from my side , you really need to sort this when i ve left reception . After a 3 hour drive with 2 kids this was not the welcome i expected . Then as we approached our room we could smell cigarettes / tobacco along the corridor , and it felt grubby and run down, our room indeed was grubby and run down, all carpets terribly stained, walls grubby and stained ,and shower door trim around the bath tub was off colour and slimy , the wear and tear clearly showing in this supposed 4 star hotel , We then went to the indoor pool area with the kids to unwind and relax, the tiled ledge the whole way around the hot tub was full of clumps of long black hair, (Gross) overall area felt so grotty and the Extremely strong stench of chlorine made us gag and our eyes water , when you smell chlorine that strong you do wonder why its required , does it indicate very high bacteria levels existed in the first place ? ... so for us never again . Heritage you need to update and upgrade , paint the walls , remove stained carpets and rugs , and re check the hygiene in the pool areas ! Interesting couple we met too by the way in the hot tub, who state they permanently live on site , crazy pair, quite high on something, canoodling in the hot tub, wearing interesting ankle bracelets. We choose this hotel based on all the glorious review online, we needed a treat , we wanted luxury and to be taken care of and too pamper ourselves, we were so looking forward to this holiday weekend , and arrived to discover that you couldn't even get as much as a cup of coffee, no restaurants , no bar, no café , no coffee cart, not even a vending machine , all of these closed with no reason provided to guests other than we can't offer any services right now. Major Dissapointment !
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Date of stay: July 2022
Value
Cleanliness
Service
Room Tip:Dont book this hotel - look elsewhere
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Adrian Khoo, Guest Services / Front Office at Rendezvous Heritage Hotel Auckland
Responded 23 Jun 2023
Dear Michelle R, Thank you for taking the time to share your detailed feedback with us. We deeply regret to hear about the issues you encountered during your stay, and we sincerely apologise for the inconvenience and disappointment you and your family experienced. We understand that the check-in process was not as smooth as it should have been, and we apologize for the confusion regarding your prepayment and parking fees. We strive to provide efficient and courteous service to all our guests, and it's clear we fell short in this instance. We have taken note of your comments and we have provided our front desk team with additional training to prevent such situations in the future. We are also sorry to hear about the condition of your room and the hotel's common areas. We take pride in maintaining a clean and comfortable environment for our guests, and it's disheartening to hear that we did not meet your expectations. We have shared your feedback with our housekeeping team and they have addressed the issues you've mentioned. Regarding the pool area, we assure you that we follow strict hygiene standards. However, we understand your concerns about the strong smell of chlorine and the cleanliness of the area. We have reviewed our cleaning procedures and continue to follow best practise to ensure a pleasant experience for our guests. We regret that our food and beverage services were not available during your stay. We understand how this could have added to your disappointment, and we apologise for not meeting your expectations. We have worked very hard in conjunction with a third-party operator to be able to resume these services for the convenience of our guests. Your feedback has been invaluable to us as it helped us identify areas where we could improve. We are committed to providing our guests with a high-quality experience, and we continue to consider your comments carefully as we strive to improve our services and facilities. Once again, we apologise for the issues you faced and the disappointment you felt. We hope that you will give us another opportunity to serve you better in the future. Best regards, Adrian Khoo Rooms Division Manager
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My wife and I stayed here for three nights at the end of an almost six week sojourn throughout New Zealand in a motorhome.
We had stayed here in 2019 at the end of a similar trip and enjoyed it. However our experience this time around has been quite different.
Since our last visit it seems Heritage Hotels has entered into a partnership agreement with TFE Hotels to refurbish and develop a number of Heritage properties in NZ including the Rendezvous Heritage in Auckland.
From our short experience ( 3 nights) we have been extremely disappointed that this hotel, which is ideally located in the heart of Auckland’s CBD does not offer breakfast during the week! Why we might ask does a central Auckland hotel, which must attract a wide range of tourists and business guests, not offer even the most basic breakfast facilities? Apparently breakfast is offered at weekends. Strange decision given most business people would no longer be around. Sorry but for a central CBD based hotel in Auckland not to offer even the most basic breakfast option is really, really poor.
How about dinner? Well there is a German restaurant on-site if you like sauerkraut and German sausage dishes but not a lot of other choices.
So the bottom line at present here is if you want to eat anything reasonably decent you have to go and find it elsewhere in Auckland!
We were also not particularly impressed with our room which backed on to a central covered atrium that looked down on the German restaurant so natural light was in short supply and because of being overlooked by other rooms it was necessary to keep the curtains closed and the room lights on to retain any privacy.
The bed was comfortable but the room and bathroom seemed tired and in need of a refresh.
All in all a very disappointing stay in a hotel that should be much, much better than it is. The lack of a breakfast option and the other limited dining options put it way behind the competition.
When next in Auckland we will definitely be seeking alternative accommodation.
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Date of stay: February 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a very strange hotel. Firstly, don’t believe anything on their website. We booked a tower executive suite on the basis that the pictures on their website shows the room has a view of the harbour. unfortunately that is only the case if you are lucky or like me, complain. Our original room had a view of a basket ball or tennis court (can’t remember exactly) and the office building opposite. After complaining we did eventually get a room with a view. The room was quite spacious and had good facilities. Washing machine, dryer, kitchen etc. Also their website said they had a bar. They didn’t. We booked this hotel as it has a rooftop pool from which you can watch the NY eve fireworks. We assumed we’d be assured a place on the roof and that there would be a bar. This was not the case. They had room for 180 people on a first come first served basis and there was no bar, no music, no decent seating, just a rooftop pool where you had to stand for an hour (to be assured access) then watch very average fireworks. Very disappointed.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Make sure you request a room on an upper floor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Adrian Khoo, Guest Services / Front Office at Rendezvous Heritage Hotel Auckland
Responded 17 Jan 2024
Dear TheJLs, Thank you for taking the time to share your feedback about your recent stay at The Heritage Auckland. We deeply regret that your experience did not meet the high standards we strive to uphold and that we fell short of your expectations regarding the room views and facilities. We understand the disappointment you felt upon discovering that the initial room you were assigned did not offer the harbour view as anticipated. We're grateful you brought this to our attention and are relieved that we were able to rectify the situation by providing you with a room that had the desired view. Your satisfaction is of utmost importance to us. Regarding the discrepancies between our website and the actual amenities available, such as the bar and New Year's Eve arrangements, we sincerely apologise for any misunderstanding or inconvenience this may have caused. We are constantly working on improving our communication and ensuring our online presence accurately reflects our offerings. We appreciate your positive remarks about the spaciousness and facilities in your room. However, we are truly sorry that your overall experience, especially during the New Year's Eve celebrations, did not live up to your expectations. We take your feedback seriously and will use it as an opportunity to review and enhance our services and guest experiences. We hope to have the chance to welcome you back and provide you with a stay that truly reflects the high standards we aim to deliver. Kindest regards, Adrian Khoo Rooms Division Manager The Heritage Hotel Auckland
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My husband, six year old daughter and me stayed here for four nights recently.
My husband and I last stayed here around ten years ago when the hotel was quite flash. It does not seem like any maintenance was done in that time.
The room was a good size, but did seem very dated. The kitchenette was useful and meant we could have our breakfast in the room. Although our room could have a maximum of four people, we only got two glasses and one split in two after I washed it so we just had one glass for the three of us.
The hot tub was on the cold side, but was well used.
The hotel ran out of towels half the time we were there. We were promised that someone would bring new towels up, but they never arrived. On our last morning we just dried ourselves after a shower with damp, chlorine smelling towels.
No toilet paper was replaced and other amenities in our room so I constantly had to ask.
There is no hotel bar and the "German" restaurant was only busy when they had two for one breakfast. The restaurant carpet was badly stained and threadbare.
I would definitely not trust this hotel to cater to corporate clients or conferences. I think this hotel is only suitable now for families. The location is good.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Adrian Khoo, Guest Services / Front Office at Rendezvous Heritage Hotel Auckland
Responded 23 Oct 2023
Dear oliviam272, Thank you for taking the time to share your recent experience at The Heritage Auckland. We appreciate your feedback and value your perspective as a returning guest. We apologise for any inconvenience you experienced during your stay. We take maintenance and cleanliness seriously, and we understand the importance of providing a comfortable and enjoyable environment for our guests. We have noted your comments regarding the dated room, lack of glasses, cold hot tub, towel shortage, and the need for toilet paper and other amenities. Rest assured; we will address these issues promptly to ensure a better experience for future guests. Regarding the restaurant, we appreciate your feedback on the carpet and will take immediate action to let their management team know so they can rectify the situation. While we cater to families with our spacious rooms and kitchenette facilities, we also value our corporate clients and conference attendees. We are committed to providing a pleasant and productive experience for all guests, and we will use your feedback to improve our services for future corporate travelers. Thank you once again for sharing your review. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Warm regards, Adrian Khoo Rooms Division Manager
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This Hotel is just getting worse. The only redeeming feature is the open roof top pool. The Reception Staff are poor, check in was 1 hour 20 minutes late. The manager who's name is Pawanesh Madhwani was not there to help but to argue and accuse co workers of lying to me which they had not and not to help in anyway what so ever. Even when leaving no one asked how was your stay etc. Just very poor. On the positive, the pool is great. The cleaners are very good and people doing their jobs outside of management and reception are happy and nice to talk to. I will not be staying here again. No one should as for the money there are much better hotels in Auckland to stay at where you feel welcome and valued.
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Adrian Khoo, Guest Services / Front Office at Rendezvous Heritage Hotel Auckland
Responded 20 Dec 2022
Dear dazzabrown, Dear valued guest, We apologise for the negative experience you had during your stay at our hotel. We are sorry to hear that the check-in process was delayed and that you had a poor interaction with the manager. Please be assured that this is not the level of service we strive to provide, and we will take your feedback into consideration as we work to improve the quality of our services. We are glad to hear that you enjoyed the open rooftop pool and that the cleaners and other staff members were friendly and helpful. We apologise if you did not feel valued during your stay and assure you that this is not representative of the level of service we aim to provide. Thank you for bringing these issues to our attention. We hope that you will consider giving us another opportunity to serve you in the future and provide a more enjoyable experience, but we understand if this is not possible. Kindest regards, Adrian Khoo Rooms Division Manager
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The restaurant is now under new management.
Berlinchen
Opening Hours
Breakfast - Mon - Sun / 7 am - 11am
Dinner - Mon - Sun / 5 pm - 9pm
Ph: +64 (09) 300 6111
Room Service not available.
Hi, depends on your taste and if you appreciate older style buildings. The tower rooms didn't appeal to me seem as they just look like most standard hotel rooms. The main building is more art deco and had a more appealing decor to me. It is also easy access to Hector's restaurant and the lobby bar area.
The suite we booked gave us a surprising amount of space with separate bedroom, bathroom, lounge area, dining area and kitchenette. Great for when you just want to relax with a drink and some supper after a long day sightseeing.
So I guess it will come down to what you want in a space - the main building really did it for us :)
There are more places to choose from in the Auckland Central area.
PRICE RANGE
$194 - $293 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
heritage auckland hotel auckland central, heritage hotel auckland, auckland heritage hotel
FORMERLY KNOWN AS
Heritage Auckland
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
284
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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