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Heritage Auckland

35 Hobson Street, Auckland Central, Auckland 1010 New Zealand
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Traveller (606)
360
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Room & Suite (428)

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About

#34 of 70 hotels in Auckland Central
Location
Cleanliness
Service
Value
Art deco; historic landmark refurbished in 1998.
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Property amenities
Car park
Free internet
Pool
Fitness Centre with Gym / Workout Room
Complimentary Instant Coffee
Bicycle rental
Tennis court
Babysitting
Wifi
Paid wifi
Rooftop pool
Indoor pool
Outdoor pool
Heated pool
Sauna
Complimentary tea
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Fireplace
Private balcony
Room service
Safe
Kitchenette
Refrigerator
Flatscreen TV
Iron
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Family
Historic Hotel
Languages Spoken
English
2405Reviews40Q+A100Room tips

Reviews
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poroger wrote a review Feb 2024
Southampton, United Kingdom228 contributions184 helpful votes
had a Superior Tower Room that unfortunately had a connecting door to some very noisy neighbours partying during the day and night until 2.30am after we eventually complained. Very dated and in need of modernisation. Old cooker microwave fridge safe. The bathroom has seen better days. The roof top Pool area was amazing and very peaceful. Staff were so friendly and very helpful at check in. WiFi was good.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ak2020 wrote a review Jan 2024
Auckland Central, New Zealand2 contributions1 helpful vote
Two options. Heritage hotel or Heritage Tower same booking site. Hotel is old Farmers department store. Beautiful heritage building with spacious rooms but a bit dated. Rooms are great size. Heritage Tower is newer building of same hotel site. Some rooms have been renovated. Some haven’t. Renovated rooms are excellent. All rooms great value with kitchen and full laundry. Very friendly staff and service. Service at Tower Reception is not always staffed but staff respond fairly quickly to phone call from reception desk. Rooftop pool is excellent. Relaxed. Great space and great and extensive new outdoor furniture. Great for families or business or city stay.
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Date of stay: January 2024Trip type: Travelled with family
Room Tip: Lots of different room options. Navigating between hotel and tower and amenities can be confusing
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Adrian Khoo, Guest Services / Front Office at Heritage Auckland
Responded 22 Jan 2024
Dear akkkk3, Thank you for taking the time to share your experience at The Heritage Auckland. We are delighted to hear that you found great value in your stay and appreciated the unique charm of our heritage building. It's wonderful to know that our spacious rooms, along with the amenities like the kitchen and full laundry, met your needs and expectations. We're especially pleased that our staff's friendly service made a positive impact on your visit. Your comments regarding the availability of staff at the Tower Reception have been noted, and we appreciate your understanding as we strive to respond promptly to all our guests' needs. The rooftop pool is definitely a highlight for many of our guests, and we're glad you enjoyed the relaxed atmosphere and the new outdoor furniture. Thank you once again for choosing The Heritage Hotel Auckland. We look forward to welcoming you back in the future. Warm regards, Adrian Khoo Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TheJLs wrote a review Jan 2024
London, United Kingdom20 contributions26 helpful votes
This is a very strange hotel. Firstly, don’t believe anything on their website. We booked a tower executive suite on the basis that the pictures on their website shows the room has a view of the harbour. unfortunately that is only the case if you are lucky or like me, complain. Our original room had a view of a basket ball or tennis court (can’t remember exactly) and the office building opposite. After complaining we did eventually get a room with a view. The room was quite spacious and had good facilities. Washing machine, dryer, kitchen etc. Also their website said they had a bar. They didn’t. We booked this hotel as it has a rooftop pool from which you can watch the NY eve fireworks. We assumed we’d be assured a place on the roof and that there would be a bar. This was not the case. They had room for 180 people on a first come first served basis and there was no bar, no music, no decent seating, just a rooftop pool where you had to stand for an hour (to be assured access) then watch very average fireworks. Very disappointed.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Make sure you request a room on an upper floor.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Adrian Khoo, Guest Services / Front Office at Heritage Auckland
Responded 17 Jan 2024
Dear TheJLs, Thank you for taking the time to share your feedback about your recent stay at The Heritage Auckland. We deeply regret that your experience did not meet the high standards we strive to uphold and that we fell short of your expectations regarding the room views and facilities. We understand the disappointment you felt upon discovering that the initial room you were assigned did not offer the harbour view as anticipated. We're grateful you brought this to our attention and are relieved that we were able to rectify the situation by providing you with a room that had the desired view. Your satisfaction is of utmost importance to us. Regarding the discrepancies between our website and the actual amenities available, such as the bar and New Year's Eve arrangements, we sincerely apologise for any misunderstanding or inconvenience this may have caused. We are constantly working on improving our communication and ensuring our online presence accurately reflects our offerings. We appreciate your positive remarks about the spaciousness and facilities in your room. However, we are truly sorry that your overall experience, especially during the New Year's Eve celebrations, did not live up to your expectations. We take your feedback seriously and will use it as an opportunity to review and enhance our services and guest experiences. We hope to have the chance to welcome you back and provide you with a stay that truly reflects the high standards we aim to deliver. Kindest regards, Adrian Khoo Rooms Division Manager The Heritage Hotel Auckland
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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James S wrote a review Dec 2023
Rochester, United Kingdom29 contributions35 helpful votes
When we first arrived we were unsure about the area, but once we got our bearings it was fine. It is a large hotel separated by private businesses so if you are in the tower you will have a bit of a walk to the front reception. When we checked in we asked if the room had a bath and were told no,but after the receptionist spoke to her supervisor we were given a room with a bath. The room was large and although it could do with updating it was a nice large room, we appreciated the washer and dryer I the room and ofcourse the bath. We spent time by the roof top pool and in the hot tub.Would stay here again
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Adrian Khoo, Guest Services / Front Office at Heritage Auckland
Responded 3 Jan 2024
Dear James S, Thank you for choosing The Heritage Hotel Auckland for your stay and for taking the time to share your experience with us. We're delighted to hear that, despite initial uncertainties about the area, you found comfort and convenience in our hotel. It's wonderful to know that our team could accommodate your request for a room with a bath, enhancing your stay with us. We're glad you found the room spacious and well-equipped with amenities like the washer and dryer. Your feedback about the room's need for an update is duly noted and appreciated, as it helps us in our ongoing efforts to improve and provide the best possible experience for our guests. It's heartening to learn that you enjoyed the rooftop pool and hot tub – these are indeed guest favourites. We look forward to welcoming you back for another stay where you can indulge in these and many other facilities we offer. Warm regards, Adrian Khoo Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ptrabant wrote a review Nov 2023
Cronulla, Australia1011 contributions329 helpful votes
Good : location is close to CBD and ferry terminals. Large and clean . Roof top pool / spa and gym the best thing . Not so great : needs a big of TLC on parts . CBD a bit run down. To note : the hotel is in to parts - hotel and tower hotel and also some units sold off .
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Pool better in day as kids in late afternoon .
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Adrian Khoo, Guest Services / Front Office at Heritage Auckland
Responded 3 Jan 2024
Dear ptrabant, Thank you for taking the time to share your experience at our hotel on TripAdvisor. We are delighted to hear that you appreciated our convenient location near the CBD and ferry terminals. It's wonderful to know that our spacious and clean accommodations, along with the rooftop pool, spa, and gym, stood out as highlights of your stay. Your feedback regarding the need for some tender loving care in certain areas is invaluable to us. We are continuously working on improvements and your observations will be shared with our maintenance team for further assessment and action. Additionally, we acknowledge your comment on the city's CBD area and understand how external factors can impact one's overall experience. Regarding the hotel's structure, we offer a unique blend of hotel rooms and tower hotel units, some of which are privately owned. We aim to provide diverse accommodation options to cater to the varied preferences of our guests. Your review is very important to us and we are grateful for your constructive comments. We hope to have the opportunity to welcome you back, ensuring an even more enjoyable and comfortable stay in the future. Warm regards, Adrian Khoo Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Voucheruser27 wrote a review Oct 2023
Winterbourne, United Kingdom43 contributions4 helpful votes
Our 2nd visit to this lovely old hotel. Good reception service. Lovely room, large bathroom and all facilities provided. Didn't sample breakfast this time so can't comment. Easy access to Princes Wharf and CBD. Sky Tower not far with access to Skydrive airport transfer.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Adrian Khoo, Guest Services / Front Office at Heritage Auckland
Responded 23 Oct 2023
Dear Voucheruser27, Thank you so much for choosing to stay with us at The Heritage Auckland for the second time. We greatly appreciate your loyalty and are thrilled to hear that you had a lovely experience once again. Our team takes pride in providing excellent reception service and ensuring that all facilities are well-maintained for our guests. It's wonderful to know that you found your room to be lovely, with a spacious bathroom and all the amenities you needed. We understand that you didn't sample our breakfast this time, but we hope you'll have the opportunity to try the breakfast at the cafe in the courtyard during your next visit. We're delighted that our location worked well for you, offering easy access to Princes Wharf, the CBD, and the Sky Tower. The Skydrive airport transfer is indeed a convenient option for our guests. Thank you for taking the time to share your positive feedback. We look forward to welcoming you back for another wonderful stay in the future. Best regards, Adrian Khoo Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Liv wrote a review Oct 2023
Wellington, New Zealand226 contributions139 helpful votes
My husband, six year old daughter and me stayed here for four nights recently. My husband and I last stayed here around ten years ago when the hotel was quite flash. It does not seem like any maintenance was done in that time. The room was a good size, but did seem very dated. The kitchenette was useful and meant we could have our breakfast in the room. Although our room could have a maximum of four people, we only got two glasses and one split in two after I washed it so we just had one glass for the three of us. The hot tub was on the cold side, but was well used. The hotel ran out of towels half the time we were there. We were promised that someone would bring new towels up, but they never arrived. On our last morning we just dried ourselves after a shower with damp, chlorine smelling towels. No toilet paper was replaced and other amenities in our room so I constantly had to ask. There is no hotel bar and the "German" restaurant was only busy when they had two for one breakfast. The restaurant carpet was badly stained and threadbare. I would definitely not trust this hotel to cater to corporate clients or conferences. I think this hotel is only suitable now for families. The location is good.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Adrian Khoo, Guest Services / Front Office at Heritage Auckland
Responded 23 Oct 2023
Dear oliviam272, Thank you for taking the time to share your recent experience at The Heritage Auckland. We appreciate your feedback and value your perspective as a returning guest. We apologise for any inconvenience you experienced during your stay. We take maintenance and cleanliness seriously, and we understand the importance of providing a comfortable and enjoyable environment for our guests. We have noted your comments regarding the dated room, lack of glasses, cold hot tub, towel shortage, and the need for toilet paper and other amenities. Rest assured; we will address these issues promptly to ensure a better experience for future guests. Regarding the restaurant, we appreciate your feedback on the carpet and will take immediate action to let their management team know so they can rectify the situation. While we cater to families with our spacious rooms and kitchenette facilities, we also value our corporate clients and conference attendees. We are committed to providing a pleasant and productive experience for all guests, and we will use your feedback to improve our services for future corporate travelers. Thank you once again for sharing your review. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Warm regards, Adrian Khoo Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dreamer07138702525 wrote a review Sept 2023
Auckland Central, New Zealand1 contribution2 helpful votes
Terrible , 😞. Broken table can't eat my dinner properly without worrying about it going all over me. Dryer sounded like it was about to explode when trying to use. Lots of rubbish left in bedside table from previous guests. Filthy kitchen overall . Not happy considering the price we are paying of $600 a night
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Adrian Khoo, Guest Services / Front Office at Heritage Auckland
Responded 23 Oct 2023
Dear Dreamer07138702525, Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your disappointing experience during your recent stay at The Heritage Auckland. Please accept our sincere apologies for the inconvenience caused by the broken table and the malfunctioning dryer. We understand how frustrating it must have been for you to not be able to enjoy your dinner and have a peaceful laundry experience. Your feedback will be shared with our maintenance team to ensure that these issues are addressed promptly. We also apologise for the cleanliness issues you encountered in the kitchen and bedside table. This is not the standard we strive for, and we appreciate you bringing it to our attention. Rest assured, we will work closely with our housekeeping team to ensure that all areas are thoroughly cleaned and maintained to the highest standards. We truly value your feedback as it helps us identify areas where we can improve and enhance our guest experience. We hope that you will give us another opportunity to exceed your expectations in the future. Warm regards, Adrian Khoo Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Muchalls23 wrote a review Sept 2023
Kerikeri, New Zealand41 contributions16 helpful votes
Having stayed here many times over the past 15 years (usually in the more modern Tower Wing) our most recent visit was a sadly disappointing visit. No staff to check in at the Tower Wing, or to check out…..a German themed externally managed restaurant so no room service, the old multi option buffet breakfast is but a dim memory. Honestly it seems little more than an expensive backpacker lodge: personal rooms but nothing else, so, no, sadly I will not return.
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Date of stay: September 2023
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Adrian Khoo, Guest Services / Front Office at Heritage Auckland
Responded 23 Oct 2023
Dear Muchalls23, Thank you for taking the time to provide feedback on your recent visit to The Heritage Auckland. As the Rooms Division Manager, I want to personally apologise for the disappointment you experienced during your stay. I understand that the lack of staff presence during check-in and check-out at the Tower Wing was frustrating. We are actively working on improving our staffing arrangements to ensure a smoother and more efficient experience for our guests. Your feedback has been duly noted, and we appreciate your patience and understanding. Regarding the restaurant, I apologise for any inconvenience caused by the external management and the change in offerings. We value your loyalty over the past 15 years and I assure you that we are taking steps to address this issue and provide a more satisfying dining experience for our guests. I am truly sorry that your overall experience fell short of your expectations, and I appreciate your honest feedback. We strive to provide exceptional service, and we will use your comments to make necessary improvements. If there is anything else you would like to discuss or if you have any further concerns, please do not hesitate to reach out to me directly. We hope to have the opportunity to welcome you back in the future and restore your faith in The Heritage Auckland. Warm regards, Adrian Khoo Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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An1ta069 wrote a review Sept 2023
Melbourne, Australia175 contributions105 helpful votes
We spent a week in Auckland for a holiday and found the Heritage Auckland as our home base. Glorious heritage building right in the middle of Auckland, with its original timber floors and old world charm, we made the right choice. Welcomed by Doreen, who was wonderful and warm, with a wealth of knowledge about what to see and do, as well as place to eat nearby. We were lucky enough to be on the 7 floor, with wonderful views of the roof top pool, and the water. Very generous room, with large bedroom with queen bed, good sized ensuite, small kitchenette, and large living/dining area, we had everything we needed for our stay. If you are planning on going to Auckland and are looking for somewhere to stay, can highly recommend Heritage Auckland.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Adrian Khoo, Guest Services / Front Office at Heritage Auckland
Responded 23 Oct 2023
Dear An1ta069, Thank you for taking the time to share your experience at Heritage Auckland. We are thrilled to hear that you enjoyed your week-long stay with us and that our central location and heritage feel added to the charm of your holiday. It's wonderful to know that Doreen provided you with a warm welcome and was able to provide you with valuable recommendations for things to see, do, and places to eat nearby. We will be sure to pass along your kind words to her. We're glad you enjoyed the views from your room on the 7th floor, overlooking the rooftop pool and the water. It sounds like your room had all the amenities you needed for a comfortable stay, including a spacious bedroom, a well-appointed ensuite, a convenient kitchenette, and a large living/dining area. Thank you for recommending Heritage Auckland to fellow travelers. We hope to have the pleasure of welcoming you back in the future for another memorable stay. Warm regards, Adrian Khoo Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$198 - $285 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
heritage auckland hotel auckland central, heritage hotel auckland, auckland heritage hotel
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
284
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HERITAGE AUCKLAND - Now $180 (Was $̶6̶2̶6̶) - UPDATED 2024 Hotel Reviews & Price Comparison (Auckland Central, New Zealand) - Tripadvisor

Frequently Asked Questions about Heritage Auckland
Which popular attractions are close to Heritage Auckland?
Nearby attractions include Weta Workshop Unleashed (0.3 km), Viaduct Harbour (0.3 km), and Sky Tower (0.2 km).
What are some of the property amenities at Heritage Auckland?
Some of the more popular amenities offered include an indoor pool, a fitness centre, and room service.
Which room amenities are available at Heritage Auckland?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Heritage Auckland?
Guests can enjoy complimentary tea and free instant coffee during their stay.
Is parking available at Heritage Auckland?
Yes, a parking garage is available to guests.
What are some restaurants close to Heritage Auckland?
Conveniently located restaurants include The Grove, Culprit., and Hello Beasty.
Are there opportunities to exercise at Heritage Auckland?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Heritage Auckland located near the city centre?
Yes, it is 0.3 km away from the centre of Auckland Central.
Are any cleaning services offered at Heritage Auckland?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Heritage Auckland?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Heritage Auckland offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.