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CityLife Auckland

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CityLife Auckland
CityLife Auckland
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1,199 Reviews from our TripAdvisor Community

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Showing 1,136: English reviews
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Lower Hutt, New Zealand
Reviewed yesterday NEW

I booked for a night stay. The room was clean and tidy and adequate for me. Only the running water noise was unpleasant experience to hear in my bedroom, as it made me wonder what kind of water is, someone using shower or using toilet. When I opened the closet, the gown was a little smokey smell so that someone...

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Helpful?
Thank satsuki810
Reviewed 3 days ago NEW

Our go to hotel in Auckland - we love feeling so valued as return customers. Convenient valet parking with a wee arrival gift especially for us. We ordered a roll away bed but still had plenty of space in our room.

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Helpful?
Thank Sharon K
CAKL, General Manager at CityLife Auckland, responded to this review

Thank you for your lovely feedback! We are delighted you continue to enjoy your stays with us and consider us your "Home away from Home". We look forward to welcoming you back soon. Kind Regards Nicole Lawson, General Manager

Reviewed 3 days ago NEW

Room perfectly adequate for us, very clean and tidy, lovely fluffy towels. Staff very helpful Excellent location for walking to the harbour, Britomart and choice of nice restaurants. Had a late checkout so wandered down town to the markets for breakfast. City was buzzing with people here for the World Masters. Wished we had booked for another nights stay!

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Helpful?
Thank 537janetten
CAKL, General Manager at CityLife Auckland, responded to this review

Thank you! We are delighted you enjoyed your stay with us! Your kind comments are very much appreciated. We certainly strive to achieve excellence in every aspect of our business and it is really only with feedback from guests such as you that we can improve and maintain the high standards in which we pride ourselves. We look forward to...

Karon, Thailand
Reviewed 3 days ago NEW

I recently visited on a business trip and found the room I booked adequate, however there was nothing but milk in the minibar. The room (301) was very noisy, being directly opposite the lifts and there was a loud water pipe running through the room. However at 11:45pm I called reception to request a room change due to the aforementioned...

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Thank Ange S
Reviewed 3 days ago NEW

Rather importantly the main hotel entrance is not at the given address. Put "15 Durham Street" in your sat nav or you good spend a while driving a rather busy street getting frustrated!! This fact was deeply hidden on their website. Valet parking or a public parking next door. Serviced apartment great. Two beds, two baths plus sitting room/kitchen. Kitchen...

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Helpful?
Thank Michele L
CAKL, General Manager at CityLife Auckland, responded to this review

Thank you for your feedback - it helps us to understand our guests’ needs and to better deliver exceptional service. I certainly acknowledge your comments regarding our vehicle entrance - it is noted all over our website and reservation pages that our entrance is off Durham Street West - however we will review our confirmation emails to ensure that this...

Zurich, Switzerland
Reviewed 6 days ago NEW

City centre hotel. Great for Sky tower and shops. Room comfortable, but tired. Saltwater pool lovely and warm but towels had to be collected from reception on another floor. Wifi was available but only 1GB per day free. Not enough for work purposes so we had to incur additional charges. Disappointing. On check out, were charged for using a credit...

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Helpful?
Thank swissmrs2016
CAKL, General Manager at CityLife Auckland, responded to this review

Thank you for your feedback - it helps us to understand our guests’ needs and to better deliver exceptional service. I certainly acknowledge your comments regarding our rooms, you will be pleased to learn that we are in the final stages of our room refurbishment plans which we plan to roll out later this year - it will include new...

Melbourne, Australia
Reviewed 1 week ago

CityLIfe Auckland have their own self-rating - and it is TOTALLY over-rated. I agree with previous reviewers that the rooms are a tad worn and weary particularly their superior rooms - which in my opinion is a misleading category as these are not superior at all. An earlier reviewer's comment that the breakfast is overpriced ($34) is more than true...

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Helpful?
1Thank KoalaLinz
CAKL, Front Office Manager at CityLife Auckland, responded to this review

Thank you for choosing to stay at CityLife on your recent trip to Auckland - we appreciate your feedback - we are continuously reviewing our breakfast options to ensure we are inline with our competitors. We certainly strive to achieve excellence in every aspect of our business and it is really only with feedback from guests such as you that...

Dubai, United Arab Emirates
Reviewed 1 week ago via mobile

Moved to this hotel after being unable to extend my stay at a more expensive competitor near by. The staff was extremely friendly, helpful and professional. Rooms were good possibly leaning toward a bit dated but over all no issues. Nice lounge area for a drink after work and great location in the CBD. I recommend this hotel as it's...

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Helpful?
Thank Jmg567
CAKL, Front Office Manager at CityLife Auckland, responded to this review

Thank you - The feedback you provide helps us to understand our guests’ needs and to better deliver exceptional service, so that everyone is Someone Special staying Somewhere Special. You will be pleased to learn that we are in the process of finalising our plans for our room refurbishment with the aim of starting the works later this year. We...

Reviewed 2 weeks ago

Wife and I stayed here for a total of three nights in March. What really stood out to us was the staff working there. We interfaced with almost all levels of staff during our stay (e.g. restaurant, front desk, concierge, valet, housekeeping, room service) and every single person was wonderfully helpful and very eager to make sure everything was to...

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Helpful?
Thank Patrick H
CAKL, Front Office Manager at CityLife Auckland, responded to this review

We certainly strive to achieve excellence in every aspect of our business and it is really only with feedback from guests such as you that we can improve and maintain the high standards in which we pride ourselves. You will be pleased to learn that we are in the process of finalising our plans for our room refurbishment with the...

Fort Worth, Texas
Reviewed 2 weeks ago via mobile

Great location off Queen St with a short walk to the viaduct, Britomart, and Skycity. Check-in was fast and smooth, room and bed were comfortable and clean. We did eat breakfast our first morning and it was good... if a bit overpriced typical to a hotel bar/restaurant. Staff was friendly and efficient and helpful when asked. I would certainly stay...

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Helpful?
1Thank AnAggie08
CAKL, Front Office Manager at CityLife Auckland, responded to this review

Thank you for choosing to stay at CityLife on your recent trip to Auckland - I am pleased to hear that you enjoyed your stay with us. The CityLife is definitely renowned for our excellent location. We look forward to welcoming you back to CityLife Auckland again soon, Kind regards Neil Hemraj, Front Office Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Modern spacious high-rise - In the heart of Auckland. ... more   less 

Additional Information about CityLife Auckland

Address: 171 Queen St | P.O. Box 105-326, Auckland 1143, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: $181 - $441 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — CityLife Auckland 4.5*
Number of rooms: 221
Reservation Options:
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Also Known As:
Citylife Auckland Hotel Auckland Central
Citylife Hotel Auckland
Auckland Citylife Hotel
Hotel Style:
#2 Family Hotel in Auckland
#3 Business Hotel in Auckland
#4 Spa Hotel in Auckland
#7 Luxury Hotel in Auckland
#10 Romantic Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from CityLife Auckland staff and other travellers.
38 questions
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Questions? Get answers from CityLife Auckland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room was on the 13th floor and very quiet.”
satsuki810, 25 Apr 2017 | Read review
“We prefer higher floors for less road noise.”
F3144LJsharonk, 23 Apr 2017 | Read review
“We were on the 21st floor Lifts very efficient Usual city noises (sirens, late night revellers) were not an issue at all”
537janetten, 23 Apr 2017 | Read review
“.Avoid the superior rooms; chose another room type or alternative hotel.”
KoalaLinz, 16 Apr 2017 | Read review
“There were 3 couples in our 3 bedroom apartment, we had a soundless sleep and could not hear a thing from the other couples,”
katrinao110, 30 Mar 2017 | Read review
5 of 5