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The Surrey Hotel

465 Great North Road Grey Lynn, Auckland Central, Auckland 1021 New Zealand
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Traveller (46)
Room & Suite (22)
Pool & Beach (9)

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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

#54 of 70 hotels in Auckland Central
Location
Cleanliness
Service
Value
The Surrey Hotel comprises of a hotel and motel complex offering a wide range of accommodation options for the budget conscious corporate or leisure traveler. The hotel complex houses The Surrey Pub, indoor pool, spa and gym. The unique English theme with it's charming decor, antiques and memorabilia as well as the informal kiwi style hospitality make for an enjoyable stay.
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Property amenities
Free parking
Pool
Bar / lounge
Children Activities (Kid / Family Friendly)
Car hire
Conference facilities
Banquet room
Baggage storage
Parking
Indoor pool
Coffee shop
Restaurant
Breakfast available
Happy hour
Kids' meals
Snack bar
Meeting rooms
Photo copier / fax In business centre
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
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Room features
Air conditioning
Housekeeping
Room service
Safe
Coffee / tea maker
Kitchenette
Flatscreen TV
Bath / shower
Bottled water
Iron
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Chinese

Location

465 Great North Road Grey Lynn, Auckland Central, Auckland 1021 New Zealand
The Surrey Hotel
234Reviews1Q+A52Room tips

Reviews
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Ashley wrote a review Aug 2023
Kaitaia, New Zealand6 contributions1 helpful vote
Room was very modern and cosy. Very clean and tidy and well presented. We were very comfortable for our nights stay. Service from hotel staff was great and very efficient. We opted for an early checkout and this was not a problem for them. They gave clear instructions to us for early checkout that worked for us. We will be back again. Highly recommend
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Date of stay: July 2023Trip type: Travelled as a couple
Room Tip: Pay prior to arrival, cheaper and makes check in very efficient
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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kalijax wrote a review Jul 2023
Auckland, New Zealand83 contributions14 helpful votes
I really don’t know where to start because there are so many negatives to this place. I will say, if you want a relaxing, quiet, comfortable bed for several days, I wouldn’t come to this hotel. Maybe stay here if you just need to lay your head down for a night. The restaurant … our experience was negative from the start to the end. Whoever owns this place needs to review what is going on.
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Date of stay: July 2023Trip type: Travelled with friends
Room Tip: My suggestion is included in my review.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Tina S wrote a review May 2023
Palmerston North, New Zealand89 contributions17 helpful votes
I found my whole stay incredibly disappointing right from check-in. Check-in was quick (once the only staff member got off a very long phonecall) but once I got to my room I realised it was a standard hotel room instead of the one-bedroom self-catering unit I had paid for. Back at reception they seemed surprised I was querying, disappeared for a moment and said my booked room was not available and they were fully booked. When I queried the difference in cost between my booking and what I received they argued the point, due to the concert that was on. I had paid increased rates for my booking so that was irrelevant. Eventually I was given a small refund. While the rooms had been partially renovated the aircon unit was not (and it was quite old). It proceeded to make a loud banging noise all through the four nights of my stay. Never again!!!
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Christopher W wrote a review Feb 2023
5 contributions22 helpful votes
Don't be deceived. It's an old hotel and very dated. We stayed on the opposite side in what was promoted as the more "luxurious side". You could hear all the Auckland road noise 24/7. There were broken appliances in every room, at least the 3 rooms our group had booked. Jugs, irons, fridges - all broken, in all 3 rooms. Power plugs didn't work. Fridges leaked all the time. There were randoms sleeping outside on the top deck in the corner, which i assumed the hotel must be used as an emergency housing provider. We tried the Surrey Pub restaurant and bar - just don't. Talk about underwhelming. Poor service, slow staff, forgetful - drinks, meals, that you had even ordered, that you were even there....:) The pool !! Hmmm... Well, all i can say is, maybe a change of water and some chlorine after a good clean... just disgusting, and it's right next to the ugliest reception check-in area i've ever seen before in a hotel... I would not recommend this to anyone even on a Special discount offer. The group and I will never stay here again. Positives: Close to Ponsonby restaurants.
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Date of stay: February 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Don't stay here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Flyer42092290216 wrote a review Dec 2022
We stayed here for 2 nights. One of the nights was for a work "do" and then we stayed on for another night. Somewhat annoying to change rooms, but I can understand this may be necessary with a full hotel (although keeping us in the same room would have saved on cleaning). The first night was fine. The room was clean and serviced to an average level. Our second was not good at all. The room was much smaller, even though it was meant to be the same type. It was not cleaned properly with hairs in the bathroom sink and grubby carpets. There was no soap in the bathroom. The worst part was the window to the outside didn't close. We called reception who came up and tried to shut it, but she couldn't. Her response was "that's as good as it will get" We were not happy and asked to be moved or have someone fix it. She said she would get someone up to look at it. No one came. It was not ideal when it was raining - the hotel was already leaking as there were buckets all over the inside of the hotel catching the leaks. We complained at reception the next morning and said we did not want to pay the full $185 a night, the manager's response was "no, it's already cheap enough". I need to mention, this was the advertised rate, no discount had been given. Really appalling service at this hotel, I would not recommend it.
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Date of stay: December 2022
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Gym is advertised but not working
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Paul Edwards wrote a review Nov 2022
Newcastle upon Tyne, United Kingdom15 contributions2 helpful votes
A very dated hotel with very dated furniture, beds, bathrooms. We were in the annex our in the car park where there was no lift so had to carry two 30 kilo cases up some wooden stairs. No safe in the room and the area wasn't the best with lots of signs mentioning to keep car valuables out of sight. The bed was quite comfortable and the shower (standing in a bath) had hot water but due to staff shortages, the room wasn't cleaned and no fresh towels. Not the hotel's fault but we were there on November 5th and fireworks went off all night!
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Date of stay: November 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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RJean wrote a review Nov 2022
New Zealand45 contributions17 helpful votes
Wow, from pulling up to the Hotel and seeing the run down building to the interior musty cigarette smell and then the rude girl at the counter, we didn’t have high hopes. This was confirmed when we had to call police as there was no answer from reception to assist with an incident occurring on site. This was understandably out of the Hotel’s control but why is there no after hours service and also no sympathy given we had 1 hour sleep. Mouldy ceilings, windows that are so broken they do not shut, and fearing for safety. Would never recommend.
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Vern T wrote a review Aug 2022
1 contribution
This is a good hotel, and it is any hotels choice to be pet friendly or not. It is not a hotel's choice to be on Trip Advisors list of pet friendly hotels when they are not pet friendly. It is also not OK for the person answering the hotels phone and taking a booking, not to know that the hotels policy is not to welcome pets.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Denise King, General Manager at The Surrey Hotel
Responded 9 Aug 2022
Hello VernT21 I am sorry that Pet Friendly was showing on Trip Advisor - I have now been and removed it. We were Pet Friendly however not all pet owners are responsible, as a result we are no longer able to welcome pets. Regards Denise
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Henrietta2011 wrote a review Dec 2021
Wellington, New Zealand18 contributions35 helpful votes
$150 for a very old grotty room was far too much. Yellowing walls, vintage aircon so loud you could not sleep with it on and the bathroom’s main feature was exploding particle board. The place was almost empty, and no coffee or shop restaurant open. Many of these faults could be forgiven if it was at a lower price point - I would say around $80 to $90. On the plus side the bed was clean and comfortable and there was a TV.
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Date of stay: December 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Denise King, General Manager at The Surrey Hotel
Responded 5 Jan 2022
Hi Henrietta 2011, Thanks for your review.... not sure if you were even staying at the Surrey? Our bathrooms are tiled? It is really hard to try and rectify or even work out what room you could possibly have been in as you have chosen not to talk to any of the staff and keep your review anonymous? You are welcome to email me and discuss. Regards Denise
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rachel1087 wrote a review Jun 2021
Christchurch New Zealand51 contributions16 helpful votes
+1
We had to stay here on the 15 June because of a cancelled flight by Air NZ - who put us in the Hotel for the night. Fortunately our room wasn't to bad although the screen on the shower was loose and we didn't use the shower. We arrived at 2.30 in the morning and were hungry having just come off a 3hr flight. Only food available was fizzy drink and chips - that was fine but the man on the desk keep saying how expensive it was. The hall was had tarps on the floor and puddles of water - next day we woke to Concrete grinding in the room next door and the smoke alarm in there going off. Bellows of dusk and noise. Other people on our canceled flight saying their beds were damp and like hammocks. The fire extinguisher in the hall way was two years out of date and there was leaks drip into the indoor pool form the roof above that had bits of wood propping up the skylights. The ladies in the breakfast room next morning weren't friendly and weren't eager in serving or handing out the menu - couldn't be bothered attitude. We just asked for toast but weren't given an butter.
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Date of stay: June 2021
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Denise King, General Manager at The Surrey Hotel
Responded 20 Jun 2021
Hi Rachel. Its difficult for everyone when a flight is disrupted and you cannot get to your destination. Late at night it can be difficult to find rooms for everyone and on this occasion we were advised that you would be checking out prior to 7.30am when the construction guys arrived. Obviously we knew we had construction happening in adjacent rooms. Our fire extinguishers are all checked on an annual basis for our building warrant of fitness and all things related to fire, exits, etc are checked on a monthly basis by an outside contractor and are documented. The reason for the construction is we are upgrading our rooms. Our beds are not like hammocks or damp, but I think you knew that too. Everyone else on the flight was very complementary and loved the hotel. I am sorry you had to stay here. Kind regards Denise King.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$126 - $177 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
quality inn auckland, auckland quality inn
FORMERLY KNOWN AS
Quality Inn West End
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
83
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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THE SURREY HOTEL - Now $164 (Was $̶2̶4̶3̶) - UPDATED 2023 Reviews & Price Comparison (Auckland Central, New Zealand) - Tripadvisor

Frequently Asked Questions about The Surrey Hotel
Which popular attractions are close to The Surrey Hotel?
Nearby attractions include Uptown Bounce (0.2 km).
What are some of the property amenities at The Surrey Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Surrey Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Surrey Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Surrey Hotel?
Yes, free parking is available to guests.
What are some restaurants close to The Surrey Hotel?
Conveniently located restaurants include Tiger Burger, Postal Service Cafe, and Tart Bakery.
Are there opportunities to exercise at The Surrey Hotel?
Yes, guests have access to an indoor pool during their stay.
Does The Surrey Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Surrey Hotel?
The staff speaks multiple languages, including English, French, and Chinese.
Are there any historical sites close to The Surrey Hotel?
Many travellers enjoy visiting Parnell (4.4 km), Eden Garden (2.8 km), and Auckland Town Hall (2.6 km).
Is The Surrey Hotel accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.