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The Surrey Hotel

193 reviews
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Traveller (38)
Room & Suite (18)
Pool & Beach (7)
Overview
  • Excellent14%
  • Very good30%
  • Average38%
  • Poor10%
  • Terrible8%
Travellers talk about
“tudor style”(4 reviews)
“indoor pool”(9 reviews)
Wifi
Free Parking
Pool
Non-Smoking Rooms
Restaurant
Room Service
Family Rooms
4.0 Star Hotel
All hotel details
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (193)Write a Review
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1 - 5 of 185 reviews
Reviewed 3 weeks ago via mobile

We just loved our stay at the Surrey. Extremely well appointed rooms and exceptionally clean. Friendly, helpful and knowledgeable staff. We will be coming back to stay on our next visit to Auckland. The location is fab too. Right on a handy bus route. PS:...More

Thank meganmP2359FN
Response from Denise K, General Manager at The Surrey HotelResponded 3 weeks ago

Thanks for you review meganm, so please you enjoyed your stay with us and we look forward to seeing you again. Regards Denise.

Reviewed 4 weeks ago

Stayed at The Surrey Hotel for 2 nights as it was close to family we were visiting. We stayed in the motel units and they were nice and tidy, not long been redecorated. Location really suited us and there was car parking out the front...More

Thank Linda W
Response from Denise K, General Manager at The Surrey HotelResponded 3 weeks ago

Thanks for your review Linda W, so pleased you liked the Motel units - we also think they are pretty good, I really like the new bathrooms! Hope to see you again soon. Regards Denise

Reviewed 31 December 2017

Desperately in need of upgrade. Noisy, squeaky doors, TV's not working, friends towel rail fell off wall & shower over bath which is not good for over 60's. Food average. Small swimming pool with no handrail.More

Thank Mary K
Response from Denise K, General Manager at The Surrey HotelResponded 3 weeks ago

Hi Mary thanks for your review, the towel rail is not a hand rail and unfortunately your friend obviously thought it was, thats why it fell off the wall. We do have accessible rooms with walk in showers.The swimming pool is compliant with all council...More

Reviewed 22 December 2017

Visited the Surrey Pub for a play and had a meal afterwards. Excellent fare for pub fare - everybody had beautifully cooked food. I had a steak, rare, and usually, even at expensive restaurants, chefs cook it at best medium rare. This was perfect. Kids...More

Thank Crystal_nz
Response from Denise K, General Manager at The Surrey HotelResponded 3 weeks ago

Hi Crystal, Thanks for your review and glad you enjoyed your dinner. Caesar Salad is often a difficult one as there are so many variations to the way it can be made. Regards Denise

Reviewed 7 December 2017

I met friends here for drinks and nibbles. The food is typical bar food but it was tasty and not too expensive. The staff were great and always trying to make sure we had everything. The bar itself has an English theme going on which...More

Thank serina29
Response from Denise K, General Manager at The Surrey HotelResponded 8 December 2017

Great to hear you enjoyed your evening. We look forward to welcoming you back here again.

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About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Bar/Lounge
Room Service
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Meeting Rooms
Laundry Service
Room Service
Dry Cleaning
Business Centre with Internet Access
Concierge
Self-Serve Laundry
Things to do
Pool
Restaurant
Bar/Lounge
Indoor pool
Fitness Centre with Gym / Workout Room
Heated pool
Details
Price range
US$113 - US$219 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Luxury Hotel in Auckland Central
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$113 - US$219 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Luxury Hotel in Auckland Central
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (38)
Room & Suite (18)
Pool & Beach (7)
Dining (6)
Questions & Answers
Ask a question
Stephanie F
27 July 2016|
Answer
Response from Denise K | Property representative |
Unfortunately we do not have a hotel shuttle service although there are shuttles available at the airport that will bring you to the hotel. We would recommend that you use "Super Shuttles" !
0
Votes
Room Tips
"do not choose lower floor where pool is located. rooms need refurbishment."
Read review
"Stay at a different hotel"
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"If you stay in the motel, ask for an upper room to reduce street noise."
Read review
"When booking remember that its motel is across the road, not onsite."
Read review
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