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JW Marriott Auckland

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Traveller (57)
Room & Suite (41)
Dining (8)

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About

#36 of 70 hotels in Auckland Central
Location
Cleanliness
Service
Value
Located in the heart of Auckland's central business district, discover the five-star hotel, JW Marriott Auckland. Our prime location is within walking distance of the Viaduct waterfront and Auckland's key attractions, including the Sky Tower and New Zealand Maritime Museum. Our superb hotel provides the perfect place to unwind and connect with friends and family. Be welcomed with warm and genuine service encouraging guests to revitalize mind, body, and spirit during your stay.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Taxi service
Business Centre with Internet Access
Paid private parking on-site
Paid wifi
Hot bath
Pool / beach towels
Pool with view
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Minibar
Cable / satellite TV
Hair dryer
Room service
Safe
Seating area
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Kitchenware
Flatscreen TV
Radio
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
City View
Business
Languages Spoken
English
Hotel links
Special Offer:Earn points toward free nights.
101Reviews0Q+A24Room tips

Reviews
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T K wrote a review 19 Feb
Conroe, Texas25 contributions4 helpful votes
Even though this hotel is undergoing renovations, it was very nice. The concierge, Ryan, met us as we drove up and was an absolute delight! Each person working there was very kind and attentive. Kristina, the front office manager, and I talked for several minutes while we were checking out and she, too, was delightful. Lily helped us to store our luggage before our departure. Upon leaving, she stated she wished we were going to be there longer so she could have the opportunity to show us around. Hope to return in the no too distant future.
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jenny Mykhailova, Other at JW Marriott Auckland
Responded 1 week ago
Dear MamaTK, Thank you very much for the wonderful feedback. I am thrilled to hear that you enjoyed your stay with us at JW Marriott Auckland. I will share you lovely comments with the team - and especially to Lily, Ryan and Kristina for providing exceptional service. We look forward to welcoming you back to JW Marriott Auckland in the future - you will always have a warm welcome here. Yevgeniia Mykhailova Executive Assistant yevgeniia.mykhailova@jwmarriott.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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WorldDiver60 wrote a review 15 Feb
1 contribution
Great location. I had a pleasant stay in December. My experience has been consistent from stay to stay. Xinye (Blake), Eun, Hiba, and Khushboo made our stay that much more memorable. I look forward to visiting the JW Marriott Auckland again on an extended layover in March.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Elizabeth R wrote a review 15 Feb
Atlanta, Georgia8 contributions1 helpful vote
This might be the worst Marriott experience I’ve had. First of all, the hotel is under construction and we did not know until we checked in. I have titanium elite status and no upgrades available. They are under staffed and can keep up at breakfast or the bar. The rooms are ordinary, nothing special. The front desk team is not helpful.
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Date of stay: February 2024Trip type: Travelled on business
Room Tip: Stay somewhere else
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jenny Mykhailova, Other at JW Marriott Auckland
Responded 1 week ago
Dear elizabethrK6478MT, Thank you for taking the time to review your stay at the JW Marriott Auckland. I appreciate you taking the time to complete our on-line guest satisfaction survey and regret to read that your stay has not met your expectations. Thank you for being one of our Titanium elites and we apologize for the shortcomings you have experienced during your stay especially with the breakfast, our reception staff and the current disturbance of the construction. Rest assured your feedback has been shared with our senior management team for further review and follow up to prevent future reoccurrences. Thank you again for taking the time to share your experience and the team and I truly look forward to once again welcoming you back to JW Marriott Hotel Auckland. Warm Regards, Yevgeniia Mykhailova Executive Assistant yevgeniia.mykhailova@jwmarriott.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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pilargil wrote a review 6 Feb
Lausanne, Switzerland6 contributions2 helpful votes
I am a Bonvoy Elite Gold member and whenever I have the choice, I always book a JW Marriott hotel or any other from Bonvoy group. I was more than disappointed in Auckland. I didn't know breakfast was not included. When I discover that Elite members could have a special package with breakfast included, I asked at the reception to change my reservation and choose this option for the whole stay (3 nights, of which 2 had already passed). The answer was negative. It could not be changed (although nothing had been paid yet... I paid everything at the check-out on the last day). I asked for a discount for the breakfasts already charged, the answer was negative. So the special package was only applied to the third and last day. As for the breakfast, 60 NZD for a half-empty buffet, overcrowded breakfast room (I was even asked the first morning to sit at the lounge, where you only have small tables for a drink)... it is excessive and not worth it at all. It is not an adequate breakfast for a 5 stars hotel. And the worst surprise came when ordering coffee: any coffee other than drip coffee was extra charge. I found all the above insulting. I had never been treated that way at a JW Marriot nor at any Bonvoy Group hotels. I sent an email to the manager, explanation the situation, as well as to the reservation team. No one answered my email. Again, I find this even more insulting.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Jenny Mykhailova, Other at JW Marriott Auckland
Responded 3 weeks ago
Dear Pilargil, Thank you for taking the time to review your stay at the JW Marriott Auckland. I appreciate you taking the time to complete our on-line guest satisfaction survey and regret to read that your stay has not met your expectations. Please do not hesitate to provide me with further details in regard to your stay. I would greatly appreciate it in order for me to follow up and prevent future reoccurrences. Thank you again for taking the time to share your experience and the team and I truly look forward to once again welcoming you back to JW Marriott Hotel Auckland. Take care, Yevgeniia Mykhailova Executive Assistant yevgeniia.mykhailova@jwmarriott.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Liz W wrote a review 1 Feb
Foresthill, California193 contributions62 helpful votes
We enjoyed our 2 night stay in this hotel. Convenient location to the wharf and shops and restaurants. Staff were so kind and helpful from housekeeping to the restaurant. We felt welcomed and appreciated. Rooms are very well appointed with lots of lovely extras. We would highly recommend this hotel!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Bruce F wrote a review Jan 2024
2 contributions
Horrible experience for 4 Nights. Allowed 4 Members of loud family in room for 2. Significant noise at 1:30AM and 6 AM complained but no change. Little sleep for 2 nights before they left. 3rd night Fire alarm at 3:21 AM. 2 hours for Fire Brigade to clear. No explanation. 10 attempts to call front desk only to end up in voice mail. Better to go to the Lobby. Hotel did not give me best rate. When confronted they agreed to change. Never did which would lead to a NZ$400.00 overcharge. Confronted them and they backed down. If lucky room gets cleaned by 4PM. Worst experience in over 40 years. A Marriott lifetime Gold.
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip: Avoid this hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jenny Mykhailova, Other at JW Marriott Auckland
Responded 4 weeks ago
Dear brucefV8112WQ Thank you for taking the time to let us know about your experience while staying with us at the JW Marriott Auckland. We understand the impact the feedback you have provided, had on your stay and we apologies for these of which we are committed to rectifying. Rest assured I am working with our various teams to ensure each of the areas we fell short do not happen again, specifically the lack of communication during the fire alarm and the noise disturbance. We do hope that you choose to stay with us here at the JW Marriott Auckland again in the future. There will always be a warm welcome waiting at the JW Marriott Auckland. Warm Regards, Yevgeniia Mykhailova Executive Assistant yevgeniia.mykhailova@jwmarriott.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Carol A wrote a review Jan 2024
Zionsville, Indiana74 contributions21 helpful votes
This hotel is not up to JW standards. Housekeeping service was slow. One day we requested room service around 10 am and it was still not done at 5pm. Service in the Lounge/restaurant was even worse. There were not enough tables to seat the quantity of guests and at every meal I had to track down the wait staff to get coffee , water or place an order. Breakfast buffet was basic at best and not properly restocked. Due to a construction project there is no executive lounge. Even the concierge service was poor. We asked for an arranged taxi. The staff said they would arrange and call us to confirm. Two days later, still no confirmation. I do not recommend staying here.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Jenny Mykhailova, Other at JW Marriott Auckland
Responded 4 weeks ago
Dear carola410, Thank you for taking the time to let us know about your experience while staying with us at the JW Marriott Auckland. We understand the impact the feedback you have provided, had on your stay and we apologise for these of which we are committed to rectifying. Rest assured I am working with our various teams to ensure each of the areas we fell short do not happen again, specifically for the lack of communication in regard to transport arrangements as well as the housekeeping service. We do hope that you choose to stay with us here at the JW Marriott Auckland again in the future and when you do, please contact me directly and I will be more than happy to assist you. There will always be a warm welcome waiting at the JW Marriott Auckland. Take care, Yevgeniia Mykhailova Executive Assistant yevgeniia.mykhailova@jwmarriott.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Deb wrote a review Jan 2024
318 contributions77 helpful votes
We were welcomed at the front desk by Jenny who was very friendly and her customer service was wonderful. She acknowledged my platinum status and answered all of our questions. She also ordered a bottle of wine which was delivered to our room. The hotel is a short walking distance to many restaurants and shopping stores. Great location.
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jenny Mykhailova, Other at JW Marriott Auckland
Responded 23 Jan 2024
Dear debh193, Thank you very much for the wonderful feedback. It was a delight to have checked you in and I am glad my team and I were able to provide exceptional service making your stay even more enjoyable. We look forward to welcoming you back to JW Marriott Auckland in the future - you will always have a warm welcome here. Jenny Mykhailova Executive Assistant yevgeniia.mykhailova@jwmarriott.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jeff L wrote a review Jan 2024
1 contribution
The staff is absolutely amazing. Gracious. Courteous. Mannerly. It was refreshing, as Americans, to be in a place where you felt appreciated by everyone. A special acknowledgment to the staff attending the lounge. They are so lovely, and gave us so many great suggestions for our time in Auckland! Recommend all the way!
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Date of stay: January 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jenny Mykhailova, Other at JW Marriott Auckland
Responded 14 Jan 2024
Dear jefflM7724US, Thank you very much for the wonderful feedback. I am thrilled to hear that you enjoyed your stay with us at JW Marriott Auckland. I will share you lovely comments with the team - and especially to the staff attending the lounge. We look forward to welcoming you back to JW Marriott Auckland in the future - you will always have a warm welcome here. Jenny Mykhailova Executive Assistant yevgeniia.mykhailova@jwmarriott.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michele M wrote a review Jan 2024
7 contributions5 helpful votes
I had read previous reviews that were less than stellar, after all this is a JW, so I was a bit nervous. We arrived early due to plane arrival, we were greeted nicely by the concierge, we had to wait a bit but not long to get our room. And our luggage was waiting in the room. The room was large, spacious, clean, very nice slippers, robes and amenities, some view of the water, quiet. The only negative are the door knobs, they are round, very hard to grab and turn, definitely a suggestion to go to levers, my husband thought he was stuck in the bathroom😄, had to liberate him! Just hard on older folks😬. The breakfast buffet was nice, they have a fancy coffee machine who doesn’t work well , but there was always someone close to help. Everyone from the front desk to the concierge, to everyone we met was friendly, professional and eager to help. The pool is big enough to swim laps and the exercises room well equipped. Nothing negative to report except the door knobs😬well located close to sky tower and Queen streets where all the shops are. Definitely would come back.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jenny Mykhailova, Other at JW Marriott Auckland
Responded 14 Jan 2024
Dear Odileliege, Thank you very much for the wonderful feedback. I am thrilled to hear that you enjoyed your stay with us at JW Marriott Auckland. I will share you lovely comments with the team - who I know will appreciate your kind words. Rest assured I have also shared your feedback with our senior management team in regard to the doorknobs to prevent future reoccurrences. We look forward to welcoming you back to JW Marriott Auckland in the future - you will always have a warm welcome here. Warm Regards, Jenny Mykhailova Executive Assistant yevgeniia.mykhailova@jwmarriott.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$277 - $426 (Based on Average Rates for a Standard Room)
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
286
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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JW MARRIOTT AUCKLAND - Now $238 (Was $̶3̶5̶2̶) - UPDATED 2024 Hotel Reviews & Price Comparison (Auckland Central, New Zealand) - Tripadvisor

Frequently Asked Questions about JW Marriott Auckland
Which popular attractions are close to JW Marriott Auckland?
Nearby attractions include Escapade NZ (0.4 km), Weta Workshop Unleashed (0.5 km), and New Zealand Maritime Museum (0.5 km).
What are some of the property amenities at JW Marriott Auckland?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Auckland?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Auckland?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Auckland?
Yes, paid private parking on-site, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to JW Marriott Auckland?
Conveniently located restaurants include The Grove, Culprit., and Hello Beasty.
Are there opportunities to exercise at JW Marriott Auckland?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is JW Marriott Auckland located near the city centre?
Yes, it is 0.6 km away from the centre of Auckland Central.
Are any cleaning services offered at JW Marriott Auckland?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Auckland offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to JW Marriott Auckland?
Many travellers enjoy visiting Parnell (1.7 km), Eden Garden (3.4 km), and Auckland Town Hall (0.8 km).