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Sofitel Auckland Viaduct Harbour

Travellers' Choice award winner
GreenLeadersSilver level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Sofitel Auckland Viaduct Harbour
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2,769 Reviews from our TripAdvisor Community

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Showing 2,631: English reviews
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North Qld
Reviewed 2 days ago NEWvia mobile

Brief overnight stay bit this my favourite Sofitel in Australia / NZ. Great hotel in a great location and feels small and boutique in nature. Always enjoy my stay here and the coffee in the little cafe on the ground floor next to the harbour is excellent. Thank you for a great albeit brief overnight stay.

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Helpful?
Thank jjaaus
Brisbane, Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 18 April 2017 via mobile

I surprised my wife with a beautiful king suite at this glorious hotel. Firstly the viaduct location is simply magnificent, the food and location and options is simply one of the best I have experienced. Now let's review the room and hotel. The hotel first impression is the valet and concierge. Attention to detail and response 10 out of 10....

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2Thank Rosskeir
About Hotel's Favourite Review
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Rosskeir, Thank you for taking the time to share your recent Sofitel experience on TripAdvisor. It is always a pleasure to receive positive feedback on the delivery of service from our ambassadors. I am thrilled to read that you found Sofitel Auckland Viaduct Harbour one of the best hotels you have experienced. Furthermore I am glad to read that...

Whangarei, New Zealand
Reviewed 2 days ago NEW

Review collected in partnership with Accorhotels.com
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Helpful?
Thank danielwT4621RS
Carolina, Puerto Rico
Reviewed 4 days ago NEW

Great location. I stay at Sofitels in Egypt and Thailand so I knew what to expect!!! Class and great service!!! Near the harbor and great restaurants around!!! Love it!!!!!!!! It actually exceeded all expectations and such a beautiful city to boot!!!!!!!!

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Helpful?
Thank gary c
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Gary C, Thank you for taking the time to share your recent experience. It is an utmost pleasure to read your lovely review and the aspects that had highlighted your stay. We are delighted to learn that you had a Magnifique stay with us and received such fantastic service from our ambassadors. Thank you again for sharing your feedback...

Sydney, Australia
Reviewed 1 week ago NEW

I was recently in Auckland for work, and ended up having troubles with my visa to get back into Australia. As this was an incredibly unexpected and stressful chain of events, the staff were extremely accommodating and understanding of my situation. My one night stay turned into three, and they all made me feel like home. Many thanks Sofitel and...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank jesswilliamstravels
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Jesswilliamstravels, Thank you for writing a review on TripAdvisor of your recent stay experience with us at Sofitel Auckland. I am delighted to read that you were able to extend your business trip and stay for the week and it is such a privilege to read you had felt like home. Thank you again for sharing your experience and...

Wellington, New Zealand
Reviewed 1 week ago

Beautiful hotel, very comfortable. Great location a short walk to town along the harbour to great places to eat. Lovely quiet room and fantastic service from the staff. I would definitely stay at this hotel again.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank 859millerj
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour 859millerj, Thank you for taking the time to share your recent experience. It is an utmost pleasure to read your lovely review and the aspects that had highlighted your stay. We are delighted to learn that you had a Magnifique stay with us and received such fantastic service from our ambassadors. Thank you again for sharing your feedback and...

New York City, New York
Reviewed 1 week ago

Very good hotel nice comfortable rooms the only thing that I didn't like about this hotel was breakfast that was the only thing that I didn't like it was breakfast I think choices were poor and other than that everything was fine I will go back to this hotel whenever I go back to Auckland

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Thank LuxuryExpert2017
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour LuxuryExpert2017, Thank you very much for taking the time to share your effective feedback about your most recent Sofitel experience. It is delightful to read that you found our rooms nice and comfortable. Please rest assured I will pass on your feedback to our Food & Beverage departments for further implications and review. Thank you again for sharing your...

Berkshire, United Kingdom
Reviewed 1 week ago

The Sofitel is a modern, luxurious hotel in a good location for the harbour, city centre, sky tower and bars and restaurants around the harbour. We arrived very early from a flight and we stored our luggage and went for a walk. The room was ready at about 2.00pm. The lobby area is nice with a flowing water feature. The...

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Helpful?
Thank Sheilambutcher
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Sheilambutcher Thank you for sharing your experience on TripAdvisor. I am thrilled to read about your recent stay with us and all the facilities you highlighted. Furthermore I am pleased that you enjoyed your luxurious room including the signature Sofitel MyBed. Your positive feedback of our ambassadors is highly appreciated and will be shared with all our Front Office...

Mumbai (Bombay), India
Reviewed 1 week ago via mobile

I stayed there for 4 nights. The location is great. Just on the Viaduct and there are lots of cafes and restaurants wihin a few minutes walk. The room is pretty decent in size and has some good amenities....nespresso machine, kettle, iron, hair dryer etc The bathroom is also huge with a bathtub and a separate shower area. The staff...

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Helpful?
Thank asvidh
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Asvidh, Thank you for taking the time to share your feedback on TripAdvisor. It is always a pleasure to receive positive feedback on the delivery of service from our ambassadors, in particular from our Concierge team. Furthermore I am glad that you enjoyed your room including all the amenities and our tranquil harbour location. Thank you again for sharing...

Dubai
Reviewed 1 week ago

Hotel was very nice and in a good location but had lots of issues. Several people in our group had rooms at the rear of the hotel overlooking the bus station and were awakened from 3.30 onwards by buses starting up and reversing out of the parking areas. Generally staff competence was a problem. Among the issues guests in our...

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Helpful?
Thank CummingDubai
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour CummingDubai, Thank you for sharing your invaluable feedback on your recent stay at Sofitel Auckland Viaduct Harbour. I am glad to read the rooms and hotel public areas were the elements that had highlighted your stay. Furthermore I am truly sorry to hear about the issues mentioned above that occurred during your stay. I would very much appreciate the...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Lava Dining
Lava Dining
Cuisines: European, New Zealand
Sabrage Bar
Sabrage Bar
Cuisines: European
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination. Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers seven private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre heated indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest Champagnes, signature cocktails, local and international wines and beers. ... more   less 

Additional Information about Sofitel Auckland Viaduct Harbour

Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: $225 - $442 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Reservation Options:
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Hotel Style:
#1 Family Hotel in Auckland
#1 Spa Hotel in Auckland
#2 Luxury Hotel in Auckland
#2 Romantic Hotel in Auckland
#3 Green Hotel in Auckland
#6 Business Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Auckland Viaduct Harbour staff and other travellers.
31 questions
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Questions? Get answers from Sofitel Auckland Viaduct Harbour staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room would be great!!!”
Y9001ZOgaryc, 24 May 2017 | Read review
“Avoid side facing bus station at all costs”
CummingDubai, 18 May 2017 | Read review
“dont book a standard room as they are on the noisy traffic side.”
JennyNesting, 16 May 2017 | Read review
“Nice & comfortable room .”
alexcG4579MN, 16 May 2017 | Read review
“Not needed as you probably won't get what you asked for”
rainman37, 16 May 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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