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Sofitel Auckland Viaduct Harbour

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Sofitel Auckland Viaduct Harbour
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2,718 Reviews from our TripAdvisor Community

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Showing 2,579: English reviews
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United Kingdom
Reviewed today NEW

The hotel is nicely situated near the marina and a short walk into the centre. However if you are staying there make sure that you do not get situated at the back of the hotel overlooking the bus depot [room 331]. The noise started from 4.30 a.m. as the buses left the depot and then waited at the traffic lights...

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Helpful?
Thank bruceurban
New York City, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 21 February 2017

Did all the research on which hotel would give us the experience that we were looking, and came up with this (unexpectedly expensive) gem for our seven days. After we got over the sticker price and additions, we came to appreciate this wonderfully run establishment. The perfect location and is neither too busy nor too far from any of the...

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3Thank InternationalPursuit
About Hotel's Favourite Review
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour InternationalPursuit, Thank you for taking your time to share your recent experience at the Sofitel Auckland Viaduct Harbour on Trip Advisor. I am pleased to read you enjoyed the comfortable long stay at Sofitel Auckland and were able to make use of our facilities, location on the Viaduct Harbour and explored beautiful attraction that New Zealand has to offer....

Bengaluru, India
Reviewed 2 days ago NEW

The property has a great location on the water and the rooms are nice and spacious with well equipped bathrooms as well. The service is fantastic as well. The only down side would be that its a little distance to the restaurants and shops

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Thank jswaminat
Schweiz
Reviewed 2 days ago NEWvia mobile

The hotel is directly at the harbor with great views on yachts. The rooms are typically Sofitel with a good standard. The bed is much too soft (but I guess that depends on your preferences). The staff is exceptionally helpful for any advice or support that you ask for. The little take away/ coffee shop on the hotel offers great...

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Thank Stefan M
Amherst, New York
Reviewed 2 days ago NEWvia mobile

Wonderful hotel, we stayed here a few days before our cruise. Our flight from LA, California arrived at 7:50 am. The hotel set us up with a corporate cab,($85.00 New Zealand) which was waiting for us at the airport. Our room wasn't quite ready so they let us use the spa for a shower , freshen up ( I also...

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Thank Kathy C
Hampshire, United Kingdom
Reviewed 2 days ago NEWvia mobile

Stayed here with Scenic touring holiday of Australia & New Zealand. After looking at TripAdvisor I was so pleased that our last hotel stay in New Zealand would be a really good one, unfortunately I was to be disappointed. Our room overlooked the road and bus garage, this meant from 4 am we had the non stop sound of busses...

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Thank smiler52
leicester
Reviewed 4 days ago NEWvia mobile

We just stayed here for 5 nights and it's tough to find anything that was anything less than excellent. All of the staff were extremely helpful & friendly, the food was really good and the facilities were top draw. Would recommend without question.

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Thank jag79
Reviewed 5 days ago NEWvia mobile

From the moment we checked into our 2 bedroom suite until the moment we checked out, we were treated like royalty. The suite in the four floor had great views of the water. The bed was super comfortable, Hermes bathroom amenities and to top it off a Nespresso Machine. All of my favorites combined. Chocolates in the pillows every night...

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Helpful?
Thank Paulina2T
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Paulina2T, Thank you for taking your time to share your recent experience with us at the Sofitel Auckland Viaduct Harbour. I am truly happy to hear that you had a superb stay with us and thank you for your kind feedback and compliments on the delivery of service from our attentive ambassadors, our comfortable Sofitel MyBed and room amenities....

Reviewed 6 days ago NEW

We decided to say in the city for one night for our anniversary, we chose the superior room with "city views" however we got the bus depot and constructions view instead (see photos) when mentioned this to the front desk staff they didn't take it into account and we were told we are in a city view room, and that...

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Helpful?
Thank SammyLA83
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour SammyLA83, Thank you for taking your time and sharing with us your recent Sofitel experience. It is delightful to read that you appreciated the welcoming service from our concierge team. In addition, I am sorry to hear that the room was not to your expectations along with the view. Please note these preferences are subject to availability and we...

London
Reviewed 1 week ago NEW

Having been totally underwhelmed at the Langham in Auckland I decided to move to the Sofitel. This French brand has got it totally right in Auckland. From getting out of the car and being met by Concierge John (a charming Brit), checked in by Sam and then dispatched to my room, everyone who I delt with was professional and courteous....

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Helpful?
Thank showbizandi
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Showbizandi, Thank you so much for sharing your recent experience at Sofitel on TripAdvisor. It is such a pleasure to read that you had a Magnifique stay with us and that you appreciated the delivery of service from our ambassadors, especially from our Concierge John, Receptionist Sam, Duty Manager Manik and last but not least, our Housekeeping staff. Furthermore...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Lava Dining
Lava Dining
Cuisines: European, New Zealand
Sabrage Bar
Sabrage Bar
Cuisines: European
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination.Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers six private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers. ... more   less 

Additional Information about Sofitel Auckland Viaduct Harbour

Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: $232 - $475 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Reservation Options:
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Hotel Style:
#1 Family Hotel in Auckland
#1 Spa Hotel in Auckland
#2 Luxury Hotel in Auckland
#3 Romantic Hotel in Auckland
#3 Green Hotel in Auckland
#6 Business Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Auckland Viaduct Harbour staff and other travellers.
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Questions? Get answers from Sofitel Auckland Viaduct Harbour staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“make sure you ask for a room away from bus depot”
bruceurban, 26 Apr 2017 | Read review
“Do not choose the city view room”
SammyLA83, 20 Apr 2017 | Read review
“Worth paying for a room with a water view”
jelenak413, 17 Apr 2017 | Read review
“All rooms are spacious and have a small balcony.”
  • See the skyline
ChsTravelers, 10 Apr 2017 | Read review
“Don't get stuck with room 436”
  • Room 436 - this is what $475NZD/night gets you...a view of a bus parking lot :(
novcruisin, 8 Apr 2017 | Read review
5 of 5