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Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Ave, Auckland Central, Auckland 1010 New Zealand
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Traveller (1240)
360
Panoramas (1)
Room & Suite (495)
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About

#15 of 71 hotels in Auckland Central
Location
Cleanliness
Service
Value
2023 Travellers' Choice Best of the Best
GreenLeaders Silver level
Experience the very best of modern luxury at Sofitel Auckland, here you can indulge in a decidedly chic encounter that combines the spirit of our Viaduct Harbour location with the French Art de Vivre. Sofitel offers tailor-made services and splendid facilities that are stylish and cosmopolitan. Authentic and lively culinary experiences in the restaurant, soothing wellness journeys in the spa, and exquisitely designed spaces that exude chic design with a hint of the French touch. The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to you.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Paid internet
Hot bath
Indoor pool
Heated pool
Saltwater pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Manicure
Massage
Neck massage
Pedicure
Salon
Waxing services
24-hour security
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Walk-in shower
Bathrobes
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
On-demand films
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Luxury
City View
Languages Spoken
English, French
3,639Reviews51Q+A100Room tips

Reviews
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Savvy Judge wrote a review Mar 2024
Scarborough, Maine96 contributions32 helpful votes
Very lovely, elegant hotel with the perfect downtown location. Some minor fixes and it could be a 5 star…i.e. update the heating/cooling system, new carpets, proper technicians providing spa service, valets at door during evening hours…etc. Overall, however, pleased and would consider staying here again on my return to Auckland.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Reto Borer, General Manager at Sofitel Auckland Viaduct Harbour
Responded 3 weeks ago
Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Specially the comments in regard to the technicians in the Spa is concerning so is the heating cooling system. We are working on the process in order to get this fixed. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Reto Borer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Miss Happy wrote a review Mar 2024
3 contributions5 helpful votes
I would like to advise we paid over double the normal nightly rate. Tonight it is advertised for $367.00, they charged us $779.00 because the PINK Concert was on. An absolute rip off. The bathroom smelt so badly of old mould, only one tea spoon in the room. No rubbish bin in the Kitchenette, if you could call it that. We book with another couple and asked for rooms side by side and got level 6 and level 4. Also got charged $52.00 for carparking. I get an increase on a big weekend, but over double!!!!! How do you justify that??? What more do you give your guests than you give them on your $367.00 nightly rate. Not even bottled water. We stayed in room 626, do not take that room, we barely slept with the stench of mould coming from the bathroom. Nice towels, and comfy bed, but that is about it. Air conditioner does not work, had to sleep with the ranch slider open as the air conditioner ran as a heater. I am in Hospitality, a Boutique Lodge in Taupo, I do not inflate my prices and wow, it was an eye opener as to what I give my guests. Not even a b/fast included in that rate, no fresh milk. NOTHING. You guys should be ashamed of yourselves. I would almost go as close to saying the cost for 1 night to us of $847.62 was fraud NOT HAPPY WILL NOT RETURN YOU HAVE HAD MY MONEY BUT I WILL NOT BE A REPEAT GUEST TO SOFITEL ANYWHERE IN THE WORLD.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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murielschuerwegen wrote a review Mar 2024
Boom, Belgium16 contributions1 helpful vote
It was our second stay in the hotel. Our first was in 2020 at the start of Covid in NZ when we were obliged with some other tourists to move from our initial hotel in Auckland to Sofitel until we could find a flight back to Europe. At that time, the personnel did really everything they could to make our stay as comfortable as possible. So we decided to come back one day to visit Auckland and to stay again at Sofitel. And we were very happy with our choice: nice room with big bathroom, very friendly staff (as well at reception as in the breakfast area as the housekeeping), nicely located in the harbour, very good breakfast buffet with extra à la carte menu item, etc. Again a hotel experience where we felt very welcome !
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Johanne N wrote a review Mar 2024
1 contribution
We stayed at hotel on February 21 and 22. We had booked for a superior room. For a superior room, it was ordinary. Firstly, I had to remove the dressing gowns to save hangers and space. The wardrobe was very small, if not non-existent. The location of the television meant that we could not watch it comfortably since it does not turn and faces the window. No USB plug. And finally, the noise and the view of the bus parking. The noise woke us up at 5:30 a.m. and ended the evening around 10:30 p.m. It was not relaxing, as we were undertaking a 17-hour flight to Canada. What can I say about the staff on arrival, not very smiling and welcoming. We arrived at the hotel at 9am, we knew that the room would not be ready until 15 pm. We arrived at 14:45 the room was not yet ready, the person assigned us another room. Was it the same category we had reserved (Superior Room)? Let me doubt it was not worth $426.75 per night. In addition, we had 2 friends who booked room 432 which was much quieter and much better equipped for half the price we paid. We don't recommend . Sorry for the mistake English is not my language
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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BeMac wrote a review Feb 2024
Seattle, Washington79 contributions102 helpful votes
I recently stayed at the Sofitel in Auckland on my way home after a stay in New Zealand. I chose the hotel as a splurge. While in Auckland I stayed (at various times), at both the new Intercontinental and the QT. There are many things to like about the Sofitel, but for the amount of the room, I was surprised by the things this hotel lacked. Once in the room I found a well stocked mini bar and coffee/tea station along with complimentary bottled water, cookies and chocolate, which was a lovely touch. I chose a club level room which was huge and had a great view of the harbor. At a lesser priced hotel I would t have minded the frustrations I felt as I wouldn’t have expected what was lacking, but, as one of the two highest priced hotels in Auckland, night, i was frustrated by the following: No one at the drive up to greet and give directions to the registration desk, (not obvious). I can manage my own bags but I was never offered help, either upon arrival or at the registration desk. I ordered room service and my food was burnt. I would have asked for another but it was late and room service takes time as it is. In the bathroom there is a lovely bath, but not any bathtub amenities, including soap, (one small bar for the sink).Additionally, when I went to fill the tub, the drain handle was broken, (it came off in my hand), so I couldn’t open or close the drain. It was late and I didn’t call down. Other lesser priced properties in the same area, have more room amenities and kinder staff for 2/3 the price of the Sofitel. If it didn’t cost so much I wouldn’t complain, but at these prices, they need to do better.
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Date of stay: January 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Reto Borer, General Manager at Sofitel Auckland Viaduct Harbour
Responded 4 Mar 2024
Dear BeMac7309 Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reto Borer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GANZ21 wrote a review Feb 2024
Manly, Australia4 contributions2 helpful votes
Arrived at hotel where there was no one to help us with our heavy bags. Looked around waited nope no one. Room was spacious and bright but the air con didn’t work & it was very stuffy. We called reception many times they said they would work on fixing it. The only time it seemed to work was very late at night & early morning. Our TV didn’t work for most of the time we stayed they did it fix after my husband called 3 times. The hotel bar was closed for renovations so we had drinks & some pretty appalling overpriced snacks at the hotel restaurant. Hotel really looks tired in parts staff are generally polite & helpful. All in all this does not feel like a 5 star hotel I would not recommend.
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Date of stay: February 2024
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Reto Borer, General Manager at Sofitel Auckland Viaduct Harbour
Responded 4 Mar 2024
Dear Ganz2122 Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reto Borer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PeppieD wrote a review Feb 2024
Lauderdale, Australia7 contributions7 helpful votes
TV froze up constantly If you are staying at this hotel make sure you do not have a room overlooking the major bus depot. You won’t sleep after 5am if you do. The cost of breakfast is very high. You would be better off to find a cafe nearby. The room was modern and clean
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: Avoid rooms on the side of the hotel that face the major bus depot/ terminal
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Reto Borer, General Manager at Sofitel Auckland Viaduct Harbour
Responded 4 Mar 2024
Dear PeppieD Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reto BOrer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Josiane Q wrote a review Feb 2024
3 contributions
Very nice hotel. Nice room and good breakfast. Unfortunately there was no bellman, nobody to carry our luggage to the hidden reception. In the Millenium Club Lounge more or less the same food was displayed in the evening than in the afternoon, mainly desserts instead of the announced hors-d'oeuvres. No refill, regardless to the number of guests No choice at all, except some cheap wines. The lounge is a big joke, don't book it!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Shirley Bell wrote a review Feb 2024
Southampton, United Kingdom111 contributions112 helpful votes
What a truly beautiful hotel. The experience was perfect. Amazing staff, immaculate stunning room with a fabulous view. Great breakfast. Valet parking worked perfectly. I loved it so much I wished we could have stayed longer. Brilliant location. Thank you.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Reto Borer, General Manager at Sofitel Auckland Viaduct Harbour
Responded 4 Mar 2024
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ValueLuxurySeeker wrote a review Feb 2024
Canberra, Australia95 contributions52 helpful votes
We love this hotel. We had stayed here on three prior occasions when it was branded as a Westin. Despite coming back after more than 10 years, the hotel looks immaculate. It has been well maintained, and rooms have been somewhat refurbished. The rooms are very spacious and the bathroom is great. When we built our house, we copied many elements of the bathroom in this hotel. We paid less than $500 AUD per room and thought that this was good value for a fine 5-star hotel in a big city. Restaurant also serves good food, for which we got a discount as we are Accor ALL members. I highly recommend this hotel just on the fringe of the Auckland CBD in a very nice location known as Viaduct Harbour.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Reto Borer, General Manager at Sofitel Auckland Viaduct Harbour
Responded 4 Mar 2024
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$326 - $391 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Lighter Quay Hotel
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
80
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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SOFITEL AUCKLAND VIADUCT HARBOUR - Hotel Reviews & Price Comparison (Auckland Central) - Tripadvisor

Frequently Asked Questions about Sofitel Auckland Viaduct Harbour
Which popular attractions are close to Sofitel Auckland Viaduct Harbour?
Nearby attractions include Viaduct Harbour (0.10 km), Wynyard Quarter (0.3 km), and Auckland Fish Market (0.4 km).
What are some of the property amenities at Sofitel Auckland Viaduct Harbour?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sofitel Auckland Viaduct Harbour?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Auckland Viaduct Harbour?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sofitel Auckland Viaduct Harbour?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Sofitel Auckland Viaduct Harbour?
Conveniently located restaurants include Hello Beasty, Baduzzi, and The Conservatory.
Are there opportunities to exercise at Sofitel Auckland Viaduct Harbour?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Sofitel Auckland Viaduct Harbour have airport transportation?
Yes, Sofitel Auckland Viaduct Harbour offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Sofitel Auckland Viaduct Harbour located near the city centre?
Yes, it is 0.6 km away from the centre of Auckland Central.
Are any cleaning services offered at Sofitel Auckland Viaduct Harbour?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Auckland Viaduct Harbour offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.