Sofitel Auckland Viaduct Harbour
21 Viaduct Harbour Ave, Auckland Central, Auckland 1010 New Zealand
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US$269
Free cancellation until 28/08/22
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
- Contactless check-in
- Contactless check-out
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Updated 22/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 22/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#8 of 72 hotels in Auckland Central
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Experience the very best of modern luxury at Sofitel Auckland, here you can indulge in a decidedly chic encounter that combines the spirit of our Viaduct Harbour location with the French Art de Vivre. Sofitel offers tailor-made services and splendid facilities that are stylish and cosmopolitan. Authentic and lively culinary experiences in the restaurant, soothing wellness journeys in the spa, and exquisitely designed spaces that exude chic design with a hint of the French touch. The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to you.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Paid internet
Hot bath
Indoor pool
Heated pool
Saltwater pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Manicure
Massage
Neck massage
Pedicure
Salon
Waxing services
24-hour security
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Walk-in shower
Bathrobes
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
On-demand films
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Green
Languages Spoken
English, French
Location
Full view
99Great for walkers
Grade: 99 out of 100
111Restaurantswithin 0.5 km
16Attractionswithin 0.5 km
Contact
21 Viaduct Harbour Ave, Auckland Central, Auckland 1010 New Zealand
Getting there
Car HireSee car hire from US$24/day
3582Reviews51Q+A100Room tips
Reviews
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Great location, friendly and so efficient staff, rooms are well appointed, sunny, and clean. Pool, spa and sauna first class. Dining experience is hard to beat, great ambience, food quality really good, service exceptional. Pleasure to stay here.
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Review collected in partnership with Accorhotels.com
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
They say love is sweeter the second time around. It's true for our 2nd stay here at Sofitel Viaduct. We celebrated our bday month before treating ourselves to Wellington. It was one of our most memorable stays at Sofitel Auckland. From check-in to check out, it was impeccable. The room is more than what I have expected. We enjoyed the facilities, above all the club lounge was really something unique and highly recommended to experience if you are booking their higher tier rooms. It was truely a great way to pamper and indulge yourselves. But of course, the wow factor comes from customer service from reception, together with the club lounge staff (Thai Lady) of Club Millesime were definitely a delight and made our stay really enjoyable and looking forward to stay again in our future special occasion. Once again, thank you for the great job from higher management (Stephen), Bret and the rest of the team! Rising above despite difficulties of hospitality industry.…
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Date of stay: April 2022Trip type: Travelled as a couple
Room Tip: Consider booking rooms that have Club Millesime access
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
This is the third time I stayed at Sofitel, the service is still very good, I really enjoyed the spa treatment there, I mistakenly booked SO/spa online and Sofitel spa staff helped me to cancel it and booked me in at hotel the same day. The spa facility is really good. The restaurant dinner is not as good since the French chef left, not much a French flare. I understand it is hard to retain staff in the pandemic. The hotel is good but rooms need a bit touch up now, some of the blinds in the room is not working properly, unfortunately Sofitel is not supply small single use body washing and shampoo anymore instead it is using big bottles fitted on the wall which can be refilled, but the body wash was run out and the pump of the hair conditioner was not working properly, house keeping replaced it promptly. There is no turn down service and free bottles of water at bedside too. I felt it is not as luxury as before. The reason I will rerun is for the service. The house keeping lady, checking in staff and concierge are so great, I felt just like be in a family. I will definitely return to support Sofitel in such a tough economy time, and hopefully the French chef will return in the future.…
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Stephen Gould, General Manager at Sofitel Auckland Viaduct Harbour
Responded 4 weeks ago
Bonjour tofel, Thank you for your feedback and of the positive ratings. I am pleased to see your stay featured top service and felt relaxing. It is also nice to read that our Housekeeping, Front Office and Concierge Ambassadors all made a great impression. I understand your thoughts around the bathroom amenity change to larger format bottles but I am sure you will be pleased to know the huge positive impact this is having to reduce our plastic waste. We will take a moment to review our processes to ensure there are no hiccups like you experienced with the bottles. My apologies for this inconvenience but it is nice to read that our team remedied this straight away. We hope to welcome you back sometime soon. Kind regards, Stephen Gould - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I feel compelled to share my fantastic experience staying with 2 of my adult daughters. The stay was truly memorable from beginning to end. Service on arrival was friendly and welcoming. My short notice request of having an extra bed added for a daughter seemed to be no bother. The room was beautifully appointed overlooking the marina. Robes and slippers were provided and bottled water. A lovely touch was a turn down service in the evening of extra water, chamomile tea and chocolate. It was great to see large bottles of shampoo, conditioner and body wash in the shower which is a great step towards helping the environment doing away with the little plastic bottles. The exceptional service was really appreciated and was a stark contrast to the hotels I had recently stayed at in North America and New York. Sofitel Viaduct is a standout hotel and is my choice of hotel in Auckland and even more so appreciated after staying at other hotels.…
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Stephen Gould, General Manager at Sofitel Auckland Viaduct Harbour
Responded 4 weeks ago
Bonjour karenwattie05, Thank you for describing our hotel as exceptional. I appreciate all of the wonderful comments you have shared and it is nice to know that you see Sofitel Auckland as a standout in the city. I would also like to acknowledge your positive feedback around the Sofitel brand's move to large format bottles for the bathroom amenities like shampoo and conditioner. We are proud to be reducing our environmental impact by significantly reducing plastic waste. But we acknowledge that it will take a little getting used to for some guests as those small PET bottles were a hotel staple for a long time. We get that too... and our hope is that all Sofitel fans will grow to embrace the larger format bottles in the way you have (if they don't already). All the best and please come back and visit us sometime soon. Kind regards, Stephen Gould - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Absolutely loved it here! Can't say enough good things. At check in we were upgraded to a room with a interior water view which we were very appreciative of. The room was huge with plenty of space for a cot for the young one. As we were travelling with him, we decided to get room service instead of heading out for dinner, all the food we had at the hotel, including the room service was superb. The service we received was top notch, a credit to the brand. They arranged transfers to and from the airport with the all important car seat. Special mention to Madison at the front desk, she was excellent. In my eyes, this is one of the best hotels in New Zealand, wouldn't hesitate to stay here again.
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Date of stay: April 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Stephen Gould, General Manager at Sofitel Auckland Viaduct Harbour
Responded 4 weeks ago
Bonjour Jack V, Wow... we love your review and feedback as much as you love our hotel! Thank you for the wonderful comments and I agree, our team are certainly a credit to the brand. They give so much to make staying at Sofitel a magnifique experience and it is heart warming to hear that you felt this too. I will recognize Madison for a job well done. She is a great example of the types of Ambassadors we have working at Sofitel Auckland Viaduct Harbour. Kind regards, Stephen Gould - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We upgraded to a premium room which had nice views of the marina and a comfortable bed. Considering the current environment with covid, the room was only clean to a basic standard and not to the quality expected for a 5 star hotel. We understand that many hotels are struggling for staff right now but this is no excuse for the cocky attitude and welcome we experience we received by the porter on arrival. Unfortunately our special night at Sofitel was not so special. We hope they lift their game before our international visitors return.
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Date of stay: June 2022
Rooms
Cleanliness
Service
Room Tip: Top floor rooms provide great views
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Stephen Gould, General Manager at Sofitel Auckland Viaduct Harbour
Responded 4 weeks ago
Bonjour Pioneer816899, We appreciate your review and the positive sentiment around the room, views and bedding. Thank you for sharing that with us as well as the constructive feedback on where we could improve. I hope you can see from our other reviews that our team are exceptional at making our guests feel welcome and your experience from our Ambassador is well out of character. I am sorry you had this feeling and I will personally have a chat with the wider team to remind us all of the importance of a warm and helpful arrival experience. Please reach out if you are considering another Auckland escape. I'd dearly like the chance to put things right. Kind regards, Stephen Gould - General Manager E: stephen.gould@sofitel.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We book the harbor view room with club access. quite a lot of money but a weekend away so wanted to spoil ourselves. nice room, nice view etc. there was no info on the club room provided, normally would expect a letter from management advising times and location etc. found the club room on the bottom floor with no real view as I would expect, food was very disappointing, dried up sausage rolls, prawn twists and a bit of cheese. no way near the expectations of a French modeled hotel or experiences I have had elsewhere. i am still not sure what time it was drinks and canapes where meant to start but at 6pm things were just starting to get sorted out and definitely did not feel like the description on their site and not worth over $800 per night. As mentioned room was nice, the air con was broken and stuck on warm, so we left the window open to cool it. i am sure they would have fixed it but by the time we worked out it was stuck on warm it was later and we could not be bothered with the fuss. Breakfast the next morning again was good, but not great and again felt like attention to detail was missing. nice hotel and would stay again but not book club rooms or the breakfast.…
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Date of stay: June 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Stephen Gould, General Manager at Sofitel Auckland Viaduct Harbour
Responded 4 weeks ago
Bonjour Reuben T, Thank you for your review and for the honest feedback. I know it is important to get our service and communication spot on and I am sorry we fell short on this occasion. I will take the message back to the team that we need to tweak things for the better here and given that they are A-players, I have no doubt we'll get that consistently right moving forward. Please drop me a note if you're thinking of another stay in Auckland and I will eagerly welcome the chance to host you again and make amends. Kind regards, Stephen Gould - General Manager E: stephen.gould@sofitel.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I absolutely loved my Sofitel stay. I was upgraded to a very palatial suite and enjoyed the harbour views, Hermes toiletries and cocktail hour in Club Millesime. The staff, especially at check in and the staff attending to Club Millesime, were exceptionally kind and attentive. I can’t wait to come back and enjoy more of this elegant property, perfectly located by Viaduct Harbour!
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Stephen Gould, General Manager at Sofitel Auckland Viaduct Harbour
Responded 4 weeks ago
Bonjour 291lukem, Well, what can I say other than merci beaucoup for describing your stay as "perfectly presidential". What a nice way to sum up your stay and I can say that the whole team at Sofitel Auckland Viaduct Harbour deeply appreciate the kind feedback. All the best until we see you again for another great stay. Kind regards, Stephen Gould - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Great location. Service was friendly. We spent some time in the day spa enjoying a couples pamper treatment. We had a relaxing massage, a pampering facial, finishing off with a hot spa bath together with bubbly, it was all well enjoyed, highly recommend. We felt the dress code was too relaxed in the hotel, while they advertise a certain standard they don’t enforce it. Men were walking around in beach wear, quite a few in jandals and board shorts, not what you expect for a 5 star hotel, especially when dining in their restaurant, we felt over dressed in smart casual, lol. Be mindful that the clubroom closes early, 7:30pm, that caught us off guard (our fault for not checking) as we’re use to later times at other hotels we stay at. But otherwise our stay was great, room was clean, lots of extra towels in the bathroom which was nice and they did a nice little congratulations plate which was lovely and appreciated :)…
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Stephen Gould, General Manager at Sofitel Auckland Viaduct Harbour
Responded 4 weeks ago
Bonjour ExplorerGG, Thank you for the positive review and for your insights into how we can improve. We certainly welcome the feedback, the kind comments about our service and clean room, and at the same time our team at Sofitel Spa will take a deeper look into our dress codes and how we can better manage this delicate area. We hope to welcome you back sometime soon. Kind regards, Stephen Gould - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was great to see the hotel buzzing this week with school holidays and Aussie tourists. Service was as good as ever, however, so chapeaux to the staff. Breakfast was much better with the continental part of the menu served as a buffet. Overall an enjoyable stay!
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Date of stay: April 2022
Value
Cleanliness
Service
Room Tip: Not on Viaduct Harbour Ave. Pay more for a better room.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Stephen Gould, General Manager at Sofitel Auckland Viaduct Harbour
Responded 4 weeks ago
Bonjour EJM223, What a wonderful review - thank you for sharing that with us and the wider travelling public. We can't wait to welcome you back for another stay. Regards, Stephen Gould - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$242 - US$336 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Lighter Quay Hotel
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
80
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Claim Your Listing Frequently Asked Questions about Sofitel Auckland Viaduct Harbour
Which popular attractions are close to Sofitel Auckland Viaduct Harbour?
Nearby attractions include Viaduct Harbour (0.10 km), Auckland Fish Market (0.4 km), and Wynyard Quarter (0.3 km).
What are some of the property amenities at Sofitel Auckland Viaduct Harbour?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sofitel Auckland Viaduct Harbour?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Auckland Viaduct Harbour?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sofitel Auckland Viaduct Harbour?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Sofitel Auckland Viaduct Harbour?
Conveniently located restaurants include Hello Beasty, Baduzzi, and The Conservatory.
Are there opportunities to exercise at Sofitel Auckland Viaduct Harbour?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Sofitel Auckland Viaduct Harbour have airport transportation?
Yes, Sofitel Auckland Viaduct Harbour offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Sofitel Auckland Viaduct Harbour located near the city centre?
Yes, it is 0.6 km away from the centre of Auckland Central.
Are any cleaning services offered at Sofitel Auckland Viaduct Harbour?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Auckland Viaduct Harbour offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.