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Hotel Fitzroy by Luminous blends the experience of classic, old world charm and contemporary living. A white fenced manor and modern annex with clean lines form Ponsonby's most luxurious and welcoming hotel; an oasis in the middle of Auckland's trendiest district. Our 10 exquisite suites will charm you with 5* luxury service and amenities. Our hosts are available 24 hours a day ready to greet and guide you through a memorable experience from the moment you arrive, whilst you partake of Ponsonby's shopping, dining, and art galleries, until it is time to offer a warm farewell. Approximately 20 sq.m., with an extra comfortable king size bed with luxurious bedding, local and sustainable bathroom amenities and a smart Samsung TV, where you have access to regular channels or connecting into your favorite streaming service. Enjoy your complimentary breakfast, WiFi, minibar and your welcome amenity. Evening drinks and hors d'oeuvers are served in the library.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Romantic
Boutique
Languages Spoken
English, Spanish
Location
43 Richmond Road, Auckland Central, Auckland 1021 New Zealand
Hotel Fitzroy By Luminous
236 reviews
Getting there
Good for walkers
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Dare I say this is the best hotel experience I’ve ever had? Every single thing is perfection when it comes to this hotel. From the extremely kind and incredibly accommodating staff, to the delicious breakfast and nightly receptions, to the lovely rooms, to the excellent location in the hip Ponsonby neighborhood, it truly is spectacular. I’ve stayed at hotels all over the world and there is a reason this hotel is ranked #1 in the area. We did not miss not staying downtown at all due to the numerous great restaurants and shops in walking distance, and if we wanted to go downtown, we either walked or took an affordable Uber ride. I usually like staying at large resort type hotels, but this beautiful boutique hotel takes the cake. We started our vacation out here, then went to another “hotel” on Waiheke, quickly checked out after one night, and ran back to the Hotel Fitzroy for 3 additional nights. I just have to mention the courteous staff one more time. Customer service is so important to make people feel welcomed when away from home. We interacted with six staff members and every single one was just so delightful. Thank you to everyone at this glorious hotel for the fabulous experience!
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Date of stay: May 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anastasiia Loginova, Guest Services / Front Office at Hotel Fitzroy By Luminous
Responded 29 May 2024
Dear Jackie, It was truly a pleasure to have you both stay with us, not once, but twice! A review like this really warms our hearts. Thank you for appreciating all that Hotel Fitzroy has to offer. We are proud of our team and we hope we can welcome you next time you are in Auckland. You will both always have your home away from home with us at Hotel Fitzroy. Kind Regards, Peter Gearing Duty Manager Hotel Fitzroy Curated by Fable
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We were very impressed with this boutique hotel, from the gracious greeting we received, to the nicely decorated room and the long list of included amenities (hors d'oeuvres, free alcohol from 4-10, all minibar items and a cool Dyson hairdryer in the room). It was an easy walk to Ponsonby Road with its huge selection of restaurants, after which we enjoyed some wine out on the balcony. Our room was very quiet and comfortable, breakfast was excellent as was the sendoff we got upon checkout. We would highly recommend this hotel and would return for sure!
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Date of stay: December 2024
Value
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Service
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pablo Gonzalez Guitian, Guest Services / Front Office at Hotel Fitzroy By Luminous
Responded 4 weeks ago
Dear NIKieser, Thank you for sharing your wonderful experience with us! We are so pleased to hear that your final night in New Zealand was made special by your stay at Hotel Fitzroy. It’s fantastic to know that you were impressed with the warm welcome, the thoughtful room amenities, and our complimentary offerings, including hors d'oeuvres, drinks, and the minibar. We love adding those extra touches to make every stay a memorable one. It would be our pleasure to welcome you back whenever you’re next in Auckland! Pablo Gonzalez - Guest Operations Manager
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We stayed at Hotel Fitzroy for our 20th wedding anniversary and felt special and looked after for our special occasion from the beginning to end of our stay. We were greeted with bubbles and macarons in our room with a personal handwritten card wishing us a happy anniversary which was such a lovely touch. At the daily drinks and canapés we met a lovely couple from Auckland on a staycation in this gorgeous hotel. It was our first night in Auckland and they gave us so many tips about what to see and do during our visit. We enjoyed so many of their suggestions that we would not have known about without socializing during Hotel Fitzoy’s drinks and canapés hour. Breakfast was amazing and nothing was too hard for the staff. Very highly recommend this hotel.
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Date of stay: December 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pablo Gonzalez Guitian, Guest Services / Front Office at Hotel Fitzroy By Luminous
Responded 4 weeks ago
Dear nakeetas2016, Thank you so much for choosing Hotel Fitzroy to celebrate your 20th wedding anniversary! We are absolutely delighted that we could help make your special occasion even more memorable. Your kind words about our welcome amenities, including the bubbles, macarons, and handwritten card, mean the world to us—it’s these little touches that we love to provide to make our guests feel cherished. It was our pleasure to ensure you had a fantastic breakfast experience and we truly appreciate your mention of our staff. We strive to provide the highest level of service, and it’s heartwarming to know that nothing was too much trouble during your stay. Again, a sincere thank you. Pablo Gonzalez - Guest Operations Manager
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My recent stay at the Fitzroy Hotel in Auckland was exceptional from start to finish. We stayed for a couple of nights, and every aspect of our experience exceeded our expectations. The room was beautifully designed, offering a perfect blend of comfort and style. The staff were incredibly welcoming and attentive, always ensuring that we had everything we needed. The location was also ideal, providing easy access to the city’s attractions. We left feeling relaxed and well taken care of—highly recommend this hotel for a luxurious stay in Auckland!
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Date of stay: October 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anastasiia Loginova, Guest Services / Front Office at Hotel Fitzroy By Luminous
Responded 16 Oct 2024
Dear Tatiana, Thank you for your wonderful review. We are glad that you enjoyed our room and its styling. It is always great to hear that the staff is there for your every need. Happy to know that you enjoyed our location as well and that you would recommend us. Hopefully we can welcome you again in the future. Kind Regards, Peter Gearing Hotel Fitzroy Curated by Fable
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Everything about the Hotel Fitzroy Curated by Fable is magnificent. A perfect combination of practicality, location, modernity and luxury. Steven and Pete also impress by the elegance and respect in their service. It is a hotel that deserves to be known, as it is a little piece of paradise on earth.
Steve is aware of your arrival as you walk up the perfectly maintained garden path and greets you at the front door to guide you to the most quaint room with stunning Moooi designer chairs. You are served a demitasse cup of Manuka, lemongrass and ginger sours tea with a spritz of freshness and a parmesan and sumac shortbread. Upon being settled in comfort Pete reviewed our itinerary, breakfast choices and information about the library, afternoon cocktails and canapes are all chatted through. It was the most welcoming reception that we've ever experienced and was just the first in a weekend of exceptional attention.
We were shown to our room, past beautiful pieces of art curated for this hotel. The room was well appointed with a mini-bar that was complimentary and included water, soft drinks, nibbles, coffee, tea and was replenished daily. Late afternoon we enjoyed the canapes and cocktails on an upstairs balcony, enjoying our setting, each others company and the perfect service from the team. They were engaging, chatty and ensured our glasses were never empty. Simply a step beyond in service and attention to detail.
Breakfast is offered on the terrace or in your room. We chose to have it delivered to our room and it arrived exactly at the time requested. The options were all perfect in taste and size, a wonderful way to start the morning and the coffee was divine.
As a guest of the Hotel Fitzroy you feel like you are the only guests the team have, attention to every detail, service that is exemplary, luxury at it's best in Ponsonby. An experience of "connecting the dots" that the team does so well. We were honestly blown away by this two night stay and have recommended it to family and friends. It isn't just a getaway in Auckland, close to the Ponsonby shops and eateries, but it is a magical little getaway that ensures you will return again and again. Hats off to all the staff and thank you, every little detail exceeded any expectations we had.
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Date of stay: May 2022
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Response from Anastasiia Loginova, Guest Services / Front Office at Hotel Fitzroy By Luminous
Responded 3 Oct 2022
Dear Nikki, Thank you for such a beautiful review :) We are very proud to hear how Pete and Steven made your stay memorable, as well as very happy that you enjoyed the breakfast, canape hour, design, and atmosphere we have built! We really appreciate you taking the time to write such a detailed explanation of how everything was during your stay. Thank you again and we are looking forward to accommodating you again. Kind Regards, Anastasiia Loginova Operations Manager Hotel Fitzroy curated by Fable
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From the warm welcome to the delightfully cosy and low-key but stylish rooms, Hotel Fitzroy was a great place to enjoy Auckland away from the CBD. From the heated bathroom floor to windows that can be opened to enjoy some fresh air, let alone great bedding it was easy to get very comfortable. Breakfast was a highlight - generous - amazing eggs benedict - delivered to your room or you could eat on the balcony with glimpses of Auckland harbour. There is a small but cosy library with a very well stocked bar that is open from 4pm. A short walk up the street is Ponsonby Road with lots of great dining, drinking and shopping options. And just around the corner is Sala, a first class yoga and pilates studio. All up, I would definitely return.
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Date of stay: September 2024
Value
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Location
Cleanliness
Service
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Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anastasiia Loginova, Guest Services / Front Office at Hotel Fitzroy By Luminous
Responded 16 Oct 2024
Dear DebJTravels, Thank you for your lovely review, it was a pleasure to have you both stay with us. We are happy to hear that you enjoyed our location, as well as the room and its facilities. Fantastic as ever to hear from another guest who really enjoyed our breakfast. Hopefully, we can welcome you again in the future. Kind Regards, Peter Gearing, Duty Manager, Hotel Fitzroy Curated by Fable
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Pros: The decor of the room is very nice, with 3m ceilings and large windows that open. The bathroom is spacious and the underfloor heating is a nice touch.
Cons: There is much not to like.
The hotel is noisy and we could hear people walking in the halls and upstairs at all hours of the night.
The room appears spacious because of the high ceilings, but in fact is quite small. There is only one chair and a tiny table (for two people) wedged into a corner right next to the bathroom door.
The room we had (Campbell Suite) overlooked a side yard where the hotel's bags of laundry were prominently on display, and the other window overlooked the street which was very busy with cars.
There is only street parking available (and not necessarily near the hotel), with no drop-off area, so be prepared to walk if you don't get lucky finding a spot.
Staff presented themselves as pleasant, but seemed put out with basic requests.
Not sure about the security, as someone tried to open the door to our room in the middle of the night. It could have been another guest thinking it was their room, but it also could have been someone from outside the hotel.
We were looking forward to our stay and expected Hotel Fitzroy to deliver a luxury experience, but we were totally disappointed.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anastasiia Loginova, Guest Services / Front Office at Hotel Fitzroy By Luminous
Responded 23 Oct 2024
Dear Jeff, Thank you for sharing your feedback regarding your recent stay. I regret to learn about the challenges you encountered during your visit, particularly as I had personally inquired about your experience at checkout. I attempted to reach you by phone to discuss these matters further, gain more insight from your perspective, and see whether we could smooth out your experience. However, it seems there was a lack of interest from your side in continuing this conversation, which is disappointing. As a result, I will base my response on the information provided by our team members who were on duty during your one-night stay. Upon reviewing your reservation, I noted that it was made through a third-party website. I have revisited the property description, which clearly states that we do not offer parking. I am unsure why this came as a surprise. To assist our guests, we do provide parking coupons to alleviate concerns about street restrictions. Additionally, our automated pre-arrival emails reiterate this information and offer recommendations for secure nearby parking. We also maintain accurate representations of our rooms online, including detailed images and a description of the suite size (20 sqm for the Sup suites). Regarding security, we prioritize the safety of our guests. Our main gate locks automatically at night, the front door is secured in the evening, and the side gate remains locked after deliveries are completed, typically by 4 PM. We monitor our premises with CCTV, which is constantly overseen by a staff member. After reviewing the video footage from your stay, I can confirm that there were no attempts to enter your room. The couple in the neighboring room returned 30 minutes after your guest left and did not leave again that evening. Our last check-in occurred at 11 PM, with no further guest movement after that. In terms of the requests made during your stay, the only one our team recalled was a payment attempt using a Farmlands card, which was unfortunately declined for reasons beyond our control. Regarding the laundry bags visible from your window, we typically store these near the back of the building. However, when rooms are occupied, we must relocate them. I apologize if this affected your view. I acknowledge that our property is located in a residential area, which we clearly indicate online. As such, we do not guarantee rooms with a view, and it is also important to note that the villa is situated at the intersection of two roads. Despite the challenges you faced, I am pleased to hear that you appreciated the underfloor heating, opening windows, and spacious bathroom. We had prepared vegan amenities for your special occasion and were looking forward to welcoming you. I apologize that we did not meet your expectations, even though some concerns could have been anticipated. We will take your feedback seriously and will work to reduce noise levels and enhance the clarity of our online information to inform future guests better. Thank you once again for your feedback. Kind Regards, Anastasiia Lognova Operations Manager Hotel Fitzroy curated by Fable
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Beautiful hotel, we felt welcome and special from the moment we arrived. My daughter and I met in Auckland to spend a couple of days together. The location was perfect just a couple of minutes from Ponsonby Central and we walked most places we wanted to go. Amazing breakfast served in our room kept us going all day and the canapés and drinks from 5-6 were delightful with a different offering both nights we were there. We were referred to by our names when we saw hotel staff, it was a very pleasant stay, and I look forward to returning.
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Date of stay: February 2022Trip type: Travelled with family
Room Tip:If you are having the breakfast it is unlikely you will need lunch!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sarah Gearing, Guest Services / Front Office at Hotel Fitzroy By Luminous
Responded 8 Mar 2022
Dear BogarJ, It thrills us that your experience at Hotel Fitzroy was pleasant. Thank you for the generosity of your praise! Looking forward to welcoming you again in the near future. Kind regards, SARAH GEARING
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We stayed for two nights in the Mitchell Suite at the end of an epic NZ adventure. This was by far the swankiest place we stayed on our trip and this 10-room boutique property doesn't skimp on luxury, from high style rooms, a clean modern bathroom, great extras (e.g., Dyson hair dryer), and complementary beer and wine from 4-10 pm daily in the hotel's stylish "library." While we heard a little street noise, the room was really quiet given it's close proximity to Auckland's hippest bars and restaurants. Note, many of the rooms are accessible by stairs only, but if you don't mind hoofing it up a flight, you'll feel rewarded beyond measure. I felt that many of the amenities were far above and beyond my expectations and the price point. A definite highlight.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:You can email your breakfast order a few days early so the kitchen is prepped.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anastasiia Loginova, Guest Services / Front Office at Hotel Fitzroy By Luminous
Responded 12 Jun 2023
Dear Lisa, Thank you for the wonderful review! It is great reading that you had an enjoyable stay with us, we do appreciate the time you have taken to describe every little aspect of our offerings in detail. Moreover, we are delighted you shared that the room prevented all the external noise from coming in! As per the lift comment, you could always request to be downstair as well, and we will happily accommodate it where possible. It was a pleasure meeting you, hope you had a safe flight back! See you another time, Kind Regards, Anastasiia Loginova Operations Manager Hotel Fitzroy curated by Fable
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Hotel Fitzroy did not disappoint. From outside, the hotel is unassuming. The moment you enter, you are greeted with a luxurious smell that pervades the whole building. Check in was pleasant with a welcome tea and donut. The manager, Pete, knows his stuff and we were looked after well by Pete and his team. You just need to stay to experience it for yourself. Thank you Pete and Hotel Fitzroy. We hope you were not too far or we will make it a yearly stay.
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Date of stay: May 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anastasiia Loginova, Guest Services / Front Office at Hotel Fitzroy By Luminous
Responded 24 May 2023
Kia ora H9785MAkatherines, Thank you for taking the time to post a review, we appreciate it very much. It was our pleasure to have you at the hotel and delighted to hear that you have had a wonderful stay. Looking forward to welcoming you again at Hotel Fitzroy! Leo Ha Duty Manager
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"There is no formal parking for the hotel. There is space on the grass verge outside or on street parking but this does have time limits at certain times of the day "
There are more places to choose from in the Auckland Central area.
PRICE RANGE
$404 - $554 (Based on Average Rates for a Standard Room)
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
10
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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