Metro Apartments on Bank Place
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Metro Apartments on Bank Place

Traveller (142)
Our Bedroom
Room & Suite (45)
Living space
Dining (8)

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About

3.5
#105 of 176 hotels in Melbourne
4.6 of 5 bubbles
Location
4.1 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Metro Apartments on Bank Place is in the heart of Melbourne city. Located on the Golden Mile Heritage Trail in a cosy London-esque lane, the century-old heritage listed building boasts four star boutique self-contained serviced apartments and hotel rooms with all of the modern conveniences, perfect for business or leisure travelers. Free wireless internet access is available in all apartments. Renowned for their 'warm and friendly hospitality', the staff at Metro Apartments on Bank Place are only too happy to assist in making your stay a pleasant and memorable experience. Located off the 'New York' end of Collins Street Metro Apartments are in the centre of the business end of town and only a short walk or tram trip to the best Melbourne has to offer in shopping, dining, entertainment, sport and recreation.
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Property amenities
Paid public parking nearby
Free internet
Wifi
Complimentary Instant Coffee
Baggage storage
Non-smoking hotel
Clothes dryer
Self-serve laundry
Complimentary tea
Wine / champagne
Umbrella
Washing machine
Room features
Air conditioning
Desk
Housekeeping
Iron
Coffee / tea maker
Kitchenette
Cable / satellite TV
Walk-in shower
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Budget
Centrally Located
Languages Spoken
English

Location

18 Bank Pl, Melbourne, Victoria 3000 Australia
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Melbourne Airport
19.4 km
See all flights
Essendon Airport
10.5 km
See all flights
870Reviews5Q+A99Room tips

Reviews
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Detailed Reviews
KiwiChick870 wrote a review Jan 2020
Brisbane, Australia
3.0 of 5 bubbles
My daughter and I stayed in a studio apartment on the first floor. In the corridor before entering our room and when we turned on the aircon in our room, you got a strong Indian food smell from the Indian restaurant. When I asked if there was another room they told me that they were 100% booked (which I believe as was Australia Day and the Australian Open was on) but also that the studio units were based on the lower floors, so this is quite a common occurrence for studio rooms. They also didn’t have a room available when we arrived at 2.15pm, but was a public holiday. Bed was comfortable but pillows needed updated as were hard. Despite this, the room was well priced, staff were friendly and helpful and it was in a quiet area in central Melbourne 😊
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Harsha Karunaratna, General Manager at Metro Apartments on Bank Place
Responded 23 Feb 2020
Hello KiwiChick870, Thank you for taking the time to leave your feedback after your stay with us at Metro Apartments on Bank Place in Melbourne. Your feedback helps us improve our efforts to provide our guests with an excellent experience during their time with us. We are glad to see that you enjoyed most aspects of your stay, and we hope that next time you need accommodation in Melbourne you will call us on (03) 9604 4321 to discuss the needs of your stay and help us arrange for you the best accommodation to suit your trip. Kind regards, Harsha Karunaratna Property Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
cwt12020 wrote a review Jan 2020
4.0 of 5 bubbles
Compact Queen Room? Maybe for the queen of Lilliput! The size of this room is an insult. One guest needs to be on the bed or in the bathroom for the other to move around. As for sitting down, only if one sits in the other’s lap. And the bathroom? Even if the door shut properly, the noise of the fan (which comes on with the light switch) guarantees waking the dead in the middle of the night.
Worst of all is the kettle. Perched on the shelf with no power point, an extension lead was provided. As if the tripping hazard was not bad enough, lift the kettle off after boiling and the base comes crashing down onto the cup and then onto one’s foot due to the weight of the extension lead’s plugs. Unacceptable safety hazard.
We wouldn’t stay in such a room if you paid us the $200 plus for the night.
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Review collected in partnership with this hotel
Date of stay: December 2019
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MetroApartmentsMelb, Manager at Metro Apartments on Bank Place
Responded 5 Jan 2020
Hello cwt12020, Thank you for taking the time to leave your feedback after your stay with us at Metro Apartments on Bank Place in Melbourne. Your feedback helps us improve our efforts to provide our guests with an excellent experience during their time with us. We are glad to see that you enjoyed most aspects of your stay, and we hope that next time you need accommodation in Melbourne you will call us on (03) 9604 4321 to discuss the needs of your stay and help us arrange for you the best accommodation to suit your trip. Kind regards, Harsha Karunaratna Property Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rory M wrote a review Mar 2020
Edinburgh, United Kingdom
4.0 of 5 bubbles
This is a great place to stay if visiting Melbourne- very central within walking distance of most things, very well kitted out and with mostly very helpful staff. The only downside was the wifi which was dreadful and could so easily be sorted. I do hope they will as this will make this an Excellent. Peaceful in that it is a virtual cue de sac but also has good pub within spitting distance - Mitre.
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Date of stay: March 2020
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
Room Tip: Get one with good wifi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Harsha Karunaratna, General Manager at Metro Apartments on Bank Place
Responded 11 May 2020
Hello Rory M, Thank you for choosing to stay with us at Metro Apartments on Bank Place on your recent trip to Melbourne. We are glad to see that you were happy with your stay overall and we hope that we will get to see you again next time you are visiting Melbourne. For the best available rates and assistance with any inquiries about room availability, hotel facilities and local amenities please contact our reservations department directly on 1800 00 4321, by email to bankplace@metrohg.com or visit the Metro Hotels website for our image gallery and secure online bookings. Kind regards, Harsha Karunaratna Property Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
martoranajeremy wrote a review Mar 2021
Sydney, Australia
5.0 of 5 bubbles
Absolutely loved the stay, great service and great facilities. I’ll be staying here every time I return to melbourne. You’ll be impressed by the view and character of the building. Soaps and consumables are on tap so you don’t have to bother with little plastic soaps again.
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Review collected in partnership with this hotel
Date of stay: March 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
18pumpkin wrote a review Sept 2022
Sydney, Australia
2.0 of 5 bubbles
The apartment was clean, well priced and it is well located for trams and restaurants but there were a few issues. No milk was supplied for tea and coffee and when I asked the lady doing the rooms I was told they don't supply milk. There was no extra toilet roll in the bathroom and the front desk is not manned on the weekend unless someone is checking in (not the case in our stay). The kettle was dodgy, worked intermittedly. There was no manned desk for most of our stay and the suggestion was to send an email if there was an issue. We had to buy milk and toilet paper. Another issue is it is very noisy at night as there are pubs close by and then in the morning the industrial bins are collected. Disappointing considering it was a longer stay in Melbourne
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Date of stay: September 2022
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kai H wrote a review Jan 2020
Jerrabomberra
5.0 of 5 bubbles
Situated between William st and Queen st, I find this property to be ideally located. Within walking distance from Southern Cross station makes it very convenient when taking skybus into city. Also very convenient taking tram from Colin Street or Bourke Street. There are also lots of buses from Queen Street.
In Banks Place where this property is located are many good eating places.
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Review collected in partnership with this hotel
Date of stay: January 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MetroApartmentsMelb, Manager at Metro Apartments on Bank Place
Responded 26 Jan 2020
Hello Kai H We appreciate your taking the time to share your comments with the TripAdvisor community after your recent stay with us at Metro Apartments on Bank Place during your trip to Melbourne, and we are very glad to see that you enjoyed your time with us. We look forward to welcoming you back again next time work or leisure bring you to our wonderful city. Please visit the Metro Hotels website or call us on 1800 00 4321 for the best available rates for any future stays with which we can assist you. Kind regards, Harsha Karunaratna Property Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gaudin P wrote a review Aug 2023
2.0 of 5 bubbles
Poor check in experience. Hotel rang up day before demanding payment, otherwise booking will be cancelled ( despite booking website stating “to pay at check in”, asked to text or email ID to them which I declined due to security concerns. they were adviced about early arrival check in, acknowledged that they will send sms and email about checking in process, but on arrival no such coomunication happened. Reception is unmanned, their out of hours mobile was not connecting, they have not responded to emails, texts, voicemails. A couple arrived same time as us, having same issues. Local residents commented that this happens frequently.
After 3 hours of waiting a cleaner rocked up at 2pm and let us in. No contact from reception to this date regarding issues raised.

Very average rooms, poor temperature regulation, showers that have only 2 options between boil and freeze and midline is barely possible to find, bathroom fan so loud that will wake everyone up without fail.

Central location is the only selling point of this property, but it has very poor admin support and customer service
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Date of stay: August 2023
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daryl M wrote a review Jan 2020
Adelaide, Australia
4.0 of 5 bubbles
Hotel is in a great location in the heart of CBD with everything close by. Apartment rooms are very spacious with all the amenities you need. Noise from nearby nightclubs can be an issue for sleeping depending on room location.
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Review collected in partnership with this hotel
Date of stay: January 2020
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Harsha Karunaratna, General Manager at Metro Apartments on Bank Place
Responded 23 Feb 2020
Hello darylm464, Thank you for choosing to stay with us at Metro Apartments on Bank Place on your recent trip to Melbourne. We are glad to see that you were happy with your stay overall and we hope that we will get to see you again next time you are visiting Melbourne. For the best available rates and assistance with any inquiries about room availability, hotel facilities and local amenities please contact our reservations department directly on 1800 00 4321, by email to bankplace@metrohg.com or visit the Metro Hotels website for our image gallery and secure online bookings. Kind regards, Harsha Karunaratna Property Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
awful2020 wrote a review Jan 2020
1.0 of 5 bubbles
During our stay our room was flooded overnight from the room upstairs. We were woken up by reception in the morning and noticed that the bathroom was flooded. We had a busy day ahead and had no time to waste. We quickly packet and left. Only until after check out we were offered assistance when we were already packed up.

Offering us extra towels and to inspect while our personal belongings were out was not a comfortable experience. I wasn't able to wash my face, use the bathroom or go the bathroom upon leaving. No compensation or discount was offered either. No follow up call or email from the actual apartment was offered. I have no choice but to leave reviews on all social media platforms as I am disgusted and disappointed in the approach and service of handling this matter.
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Review collected in partnership with this hotel
Date of stay: December 2019
2.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MetroApartmentsMelb, Manager at Metro Apartments on Bank Place
Responded 5 Jan 2020
Hello awful2020, Thank you for taking the time to leave your feedback after your stay with us at Metro Apartments on Bank Place in Melbourne, your feedback helps us improve our efforts to provide our guests with an excellent experience during their time with us. We are very sorry to see that we did not fully satisfy your needs and expectations during your recent stay with us in Melbourne, and we apologise for this experience. We would appreciate the chance to discuss this with you further so please contact me in the office between 9am and 3pm Monday to Friday on +61 (0) 3 9604 4321 so that we may further address your concerns. Once again, we apologise for your experience with us on this stay. Kind regards, Harsha Karunaratna Property Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
masitahj wrote a review Mar 2020
Paris, France
5.0 of 5 bubbles
If you're a light sleeper and you're planning to stay there on the weekend, it's best you find other places cause there's a night club nearby. But that did not bother us actually.

There's a few steps to climb before going to the lobby so if you're in a wheelchair, this is not for u.

Location was perfect. There's tons of coffee shops and restaurants nearby. There's also a 24-7 convenient store just around the block.
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Review collected in partnership with this hotel
Date of stay: March 2020
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Harsha Karunaratna, General Manager at Metro Apartments on Bank Place
Responded 11 May 2020
Hello masitahj, We appreciate your taking the time to share your comments with the TripAdvisor community after your recent stay with us at Metro Apartments on Bank Place during your trip to Melbourne, and we are very glad to see that you enjoyed your time with us. We look forward to welcoming you back again next time work or leisure bring you to our wonderful city. Please visit the Metro Hotels website or call us on 1800 00 4321 for the best available rates for any future stays with which we can assist you. Kind regards, Harsha Karunaratna Property Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from MetroAptsBankPlace
Hello steffcow72, We are most sincerely sorry to hear of the circumstances surrounding your trip to Melbourne, and of the further impact upon you that our neighbours have caused during your stay. We assure you that we would never if knowing the circumstances of your stay intentionally put you somewhere that you would have such a disturbance but unfortunately we only have one Two Bedroom Apartment and it is located facing Bank Place. We have 24 hour reception so staff are always available to assist in addressing such issues; we certainly hope that you contacted staff on duty to liaise on your behalf with the offending establishments or the relevant local authorities. You can contact me here in the office from 7am to 3pm Monday to Friday on (03) 9604 4321 if you would like to further discuss this issue, and please accept our apologies for this experience. Kind regards, Harsha Karunaratna - Property Manager
Answer from MetroAptsBankPlace
Hello Shence S, We are happy to note an early arrival for you and have housekeeping prioritise your room, and we will do the best we can for you but as our check-out time is 10am we are unlikely to be able to have a room ready for you immediately upon your arrival at such an early hour. You are most welcome to store your luggage at reception on arrival and we will then be able to give you a better indication of when your room may be ready. Alternately if you require a guaranteed immediate check-in upon your early morning arrival you can book the previous night to ensure the room is held for you. Once you have made your booking please feel free to contact our reservations department directly by email or by phone on +61 3 9604 4321 to confirm we have received your requests, as we often do not receive contact information for you from online agents and special requests are not always sent through as you have entered to their site. Kind regards, Jessica - Reservations/Front Office
Answer from MetroAptsBankPlace
Hello Shence S, We are happy to note an early arrival for you and have housekeeping prioritise your room, and we will do the best we can for you but as our check-out time is 10am we are unlikely to be able to have a room ready for you immediately upon your arrival at such an early hour. You are most welcome to store your luggage at reception on arrival and we will then be able to give you a better indication of when your room may be ready. Alternately if you require a guaranteed immediate check-in upon your early morning arrival you can book the previous night to ensure the room is held for you. Once you have made your booking please feel free to contact our reservations department directly by email or by phone on +61 3 9604 4321 to confirm we have received your requests, as we often do not receive contact information for you from online agents and special requests are not always sent through as you have entered to their site. Kind regards, Jessica - Reservations/Front Office
sfergo asked a question Mar 2017
Canberra, Australia171 contributions62 helpful votes
I'm glad I read the reviews, I was going to books room. But I like my sleep.
Answer from MetroAptsBankPlace
Hello sfergo, The night venue noise to which some reviewers refer only effects some rooms on Friday and Saturday nights; if you are planning a mid-week stay or booking a Studio for example this wouldn't have much impact on your time with us. We're happy to address any concerns you may have before booking; if you have any questions for us please feel free to contact our reservations department directly on (03) 9604 4321 so that we may assist with any issues or enquiries you may have with regard to our apartments. Kind regards, Jessica - Reservations/Front Office
matt1705 asked a question Mar 2016
Ballarat, Australia5 contributions1 helpful vote
Is there a possibility for late checkout, and if so, what is the latest? Thanks
Answer from MetroAptsBankPlace
Hello matt1705, If we have room availability we are happy to offer late check-outs. If available we can extend by an hour with pre-arrangement with no extra charge, though later check-outs can attract various charges depending on departure time. Our guests are always welcome to store luggage with us before check-in if arriving early, or after check-out if departing from the city later in the day. Kind regards, Jessica Reservations/Front Office
Henry O wrote a tip Mar 2023
Alice Springs, Australia57 contributions64 helpful votes
2.0 of 5 bubbles
"Noise from upstairs and elevation is problem "
Read full review
Margaret wrote a tip Mar 2021
Canberra, Australia3 contributions1 helpful vote
2.0 of 5 bubbles
"Avoid 504, smells really bad."
Read full review
Rory M wrote a tip Mar 2020
Edinburgh, United Kingdom117 contributions85 helpful votes
4.0 of 5 bubbles
"Get one with good wifi"
Read full review
johnsmall2018 wrote a tip Jun 2019
Largs Bay, Australia44 contributions30 helpful votes
3.0 of 5 bubbles
"Rooms facing the lane way were noisy"
Read full review
Mick W wrote a tip May 2019
Launceston, Australia6 contributions2 helpful votes
4.0 of 5 bubbles
"rooms at the rear away from the noise from the Street are quietest"
Read full review
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PRICE RANGE
$170 - $306 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
metro apartments on bank place hotel melbourne
LOCATION
AustraliaVictoriaMelbourneCentral Business District
NUMBER OF ROOMS
44
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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METRO APARTMENTS ON BANK PLACE - Hotel Reviews & Price Comparison (Melbourne, Australia) - Tripadvisor

Frequently Asked Questions about Metro Apartments on Bank Place
Which popular attractions are close to Metro Apartments on Bank Place?
Nearby attractions include Apsis VR Melbourne | Virtual Reality Escape Room Experiences (0.3 km), Block Arcade (0.4 km), and Hardware Lane (0.4 km).
What are some of the property amenities at Metro Apartments on Bank Place?
Some of the more popular amenities offered include free internet access, self serve laundry, and baggage storage.
Which room amenities are available at Metro Apartments on Bank Place?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Metro Apartments on Bank Place?
Guests can enjoy complimentary tea and free instant coffee during their stay.
Is parking available at Metro Apartments on Bank Place?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Metro Apartments on Bank Place?
Conveniently located restaurants include 11 Inch Pizza, Rice Paper Scissors, and Da Guido 365.
Is Metro Apartments on Bank Place located near the city centre?
Yes, it is 0.4 km away from the centre of Melbourne.
Are any cleaning services offered at Metro Apartments on Bank Place?
Yes, self serve laundry and a clothes dryer are offered to guests.
Are there any historical sites close to Metro Apartments on Bank Place?
Many travellers enjoy visiting St. Patrick's Cathedral (1.6 km), Parliament House of Victoria (1.3 km), and St Paul's Cathedral (0.6 km).
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