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Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 550 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Luxury
Great View
Languages Spoken
English
Location
123 Collins Street, Melbourne, Victoria 3000 Australia
Grand Hyatt Melbourne
4.4 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Grand Hyatt Melbourne enjoys a central location that consistently receives accolades for its convenience to local hotspots. While praised for its luxurious amenities, including a top-notch gym and breakfast buffet, opinions on the hotel's value and service are mixed; some guests appreciate the reasonable pricing while others point out hidden costs and variable service quality.
Room opinions are polarized with praise for spaciousness and views, yet critiques over noise and datedness. The atmosphere is seen as a blend of modernity and areas in need of an update, and while cleanliness is generally celebrated, there are exceptions.
Location
Central
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Comprehensive
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We've always wanted to stay at The Grand Hyatt and were able to splurge on this trip thanks to a great room rate we sourced earlier this year. The room was spacious and we found the beds super comfortable. We were seeing a show at The Regent theatre and dining around the corner at Chin Chin so the location of the hotel was a winner for us. Lune Croissanterie is across the road. They were very accommodating with an earlier check in so we could shower before the matinee.
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fredrick Arul, General Manager at Grand Hyatt Melbourne
Responded 24 Nov 2024
Dear Charliedoggy, It is very pleasing to hear that you had such a wonderful time in Melbourne and that you enjoyed your stay with us. We are blessed with such a central and it is great that it proved so convenient for you. I am pleased the team could assist with early check-in and that this enhanced your overall experience. We look forward to welcoming you back again.
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I stayed at the Grand Hyatt Melbourne in December 2024 and had an amazing experience. The central location made it easy to explore the city, and the luxurious rooms were spotless and offered incredible city views. The staff provided exceptional service, always warm and attentive, ensuring all my needs were met. The breakfast buffet was a highlight, offering a wide variety of fresh and delicious options. The hotel’s facilities, including the gym and spa, were world-class, adding to the luxurious experience. From check-in to check-out, everything was flawless. Highly recommend!
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Date of stay: December 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fredrick Arul, General Manager at Grand Hyatt Melbourne
Responded 19 Jan 2025
Dear avula v, Thank you for the wonderful review. It is pleasing that you had the opportunity to utilise so many of the hotel's offerings and facilities during your stay. Your kind comments are lovely to read, and our team will appreciate knowing you had such an enjoyable experience. It was our pleasure to have you stay with us and we look forward to welcoming you back.
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We stayed here in November to attend the Melbourne Cup - as it was a special trip we booked into a Grand Suite King Room and although it was a nice big room it was a bit bland and functional with some dull brown furniture - bathroom was nice and everywhere was clean. Plenty of fresh free water supplied which was good. We had breakfast included and took it in Collins Kitchen which was quite varied but to be honest the best bit about the stay was the access to the lounge. - snacks available all day and drinks for a couple of hours in the evening so perfect for a pre dinner drink - some food was also on offer but 3 nights it was sushi / Asian based which isn’t our thing so a little disappointing - it really should be something more widely eaten as sushi is an acquired taste - have one dish perhaps if you have to and something more standard as well. All the staff in the lounge were lovely. - shout outs to Yuly, Luxmi and a lovely Argentinian lady whose name I sadly didnt get ( she gave us some good recommendations for dinner ) All the guys on the door / concierge area were lovely and friendly. Would stay again as long as we can get the lounge access
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Date of stay: November 2024Trip type: Travelled as a couple
Room Tip:Splash out on the lounge - good value and a nice view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fredrick Arul, General Manager at Grand Hyatt Melbourne
Responded 30 Dec 2024
Dear footballhells, Thank you so much for a great review. When a guest takes the time to write such positive comments, it makes the team want to work even harder to meet guest expectations, and we will be sure to share your comments with our colleagues. We appreciate your feedback regarding the canape offering and will review this with our culinary team as we constantly look to curate our offering to improve and accommodate all our guests. We all look forward to welcoming you back in the not-too-distant future.
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Horrible experience—this place only has "Grand" in the name. Starting with the service, I was shocked that even a simple request couldn’t be accommodated. How can this possibly be on the same level as other Grand Hyatts, like Kuwait, where refined taste and exceptional service are the norm? Grand Hyatt Melbourne is overcharging Australians and businesses for an experience that falls far short of its price point. There’s not even a proper workspace for laptops, let alone a business center. This hotel could barely pass as a Hyatt Centric, mainly due to its CBD location, but calling it "Grand" is a real stretch. Saying the hotel is “tired” would be generous; the tacky 1990s decor and non-functional rooms make it feel outdated and cheap. The company is verging on deceptive practices by charging luxury rates for a subpar experience. Absolutely nothing is grand here—except the nightly rate.
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fredrick Arul, General Manager at Grand Hyatt Melbourne
Responded 20 Oct 2024
Dear LuisGi, Thank you for your review and providing us with valuable feedback from your stay. I am sorry that we did not meet your expectations on this occasion. We have taken your feedback into consideration and will review the areas of improvement required. We hope to be able to welcome you back to the hotel in the near future and recover your confidence.
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It is a very disappointing hotel considering it is a 5-star hotel. Upon checking in and going to our room, the doorway was blocked by two guest services trolleys without any housekeeping staff in sight. The hotel's décor shows its age, and the rooms are ready for refurbishment. Our first night was okay, but then my daughter was woken by the housekeeping staff at 9.30 am to clean the room. She made the mistake of asking them to return at noon when we would be out. Sadly, they did not return all day, when we arrived back to the room at 10 pm the beds were unmade, the bathroom was not clean, and our dirty dishes and rubbish had not been cleaned. When I approached the front desk to ask for the room to be refreshed whilst we had supper, I was told they would organize it. After returning to the room approximately 1 hour later someone had placed clean towels and 2 rolls of toilet paper in the bathroom. No one had bothered to take the rubbish or make the beds. In addition to the extremely poor housekeeping, we found food from another guest in the fridge. The overall experience was extremely disappointing. I would not recommend staying there, as Melbourne has many better 5-star hotels.
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Date of stay: December 2024
Value
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Airconditioning was very noisy.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fredrick Arul, General Manager at Grand Hyatt Melbourne
Responded 14 Dec 2024
Dear K4328GEheatherj, Thank you for taking the time to review your stay, your feedback and comments are greatly appreciated. I am sorry to learn of the shortfalls you experienced during your stay, in particular with housekeeping services. I will share and review your feedback with our team, and ensure we address the concerns you have raised, Thank you for providing us with such valuable feedback. We would welcome the opportunity to welcome you back and regain your confidence.
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Against friends' strong recommendation to stay at the new Ritz Carlton Melbourne, I have no regret in staying in their deluxe Room with nice city view as it was a good stay as the location is very accessible to tram stations, rail stations and the nearby shopping areas with many restaurants. I'm also very pleased with their Housekeeping for their daily room making up services in meticulous manner.
The only disappointment was the variety of the breakfast buffet. Very ordinary and the variety is very limited though I'm already mentally prepared for it before arrival. Considering a considerable number of guests from Asia, the buffet did not cater much to this group of guests. One strange observation was that white steamed rice was offered but there are no other cooked dishes to go with it, bizzare indeed. I would strongly recommend that they should minimally add a noodle item to the spread. On positive side, the service team is friendly and prompt.
Generally, I had a good stay.
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fredrick Arul, General Manager at Grand Hyatt Melbourne
Responded 13 Aug 2024
Dear JAMEQ, Thank you for your kind review and detailed comments. I am delighted that you had an enjoyable stay. I am sorry to read of your disappointment with our buffet breakfast. Your feedback and suggestions have been shared with our Executive Chef and culinary team for their review and consideration. We greatly appreciate your comments relating to the daily housekeeping and our service associates, we will share them with the wider team. We look forward to hosting you again, hopefully in the near future.
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I stayed during the AO so the price was inflated (which was understandable) but I would say otherwise a property that is priced sensibly and excellent value for money.
It is the ideal location to explore and I chose a River View room which overlooked Melbourne Park and the MCG. It was an incredible view and you could see the rowers on the Yarra and a view of the sunset. Hard pressed to find a view that would better it.
The room was large, clean and very functional. The bathroom was excellent , even if a little dated, that had a large bath-tub. All linens and towels were spotless. It has to be said that the property could do with a renovation and perhaps a different colour scheme. The King bed was two singles pushed together which is fine by me if the two beds are the same height, but It didn't detract from excellent sleep in comfort. Slight issue with being able to hear the ' plumbing ' in adjacent rooms, but it didn't serve as a hindrance to what was an enjoyable stay.
The In-Room dining was superb ; wonderful choices and good sized portions served punctually. Reasonable rates too. Breakfast was good, very calm and peaceful in a large room.
What stood out for me most of all was the wonderful service that I received from all members of staff. All of them are an absolute credit to Hyatt and the reason above everything else that I would return.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fredrick Arul, General Manager at Grand Hyatt Melbourne
Responded 25 Jan 2025
Dear Azzzk, Thank you for your wonderful review. We appreciate the constructive feedback for areas needing our attention. Though we are delighted to hear that overall, you had an excellent stay. Particularly pleasing are your kind comments about our team, who will be delighted to know they had such a positive impact on your stay. It was our pleasure to have you stay with us through the Australian Open and we look forward to welcoming you back again.
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We initially booked for one night but enjoyed our stay so much that we extended it for a second night. Our family, consisting of three adults, a toddler, and a young baby, had a room on level 26 with a terrific city view. The rooms were a decent size, and we particularly liked the little couch section, which allowed us to admire the view. The beds and pillows were very comfortable.
Yes, the rooms are a bit dated, but it wasn't a significant issue for us. We loved the grandeur and genuine 5-star feel of the hotel. We recently stayed at another hotel (W Melbourne), and while it was new and shiny, the service there couldn't compete with the exceptional level of service at the Grand Hyatt. Plus, the room price was very reasonable for such a high-quality hotel. We appreciated having two interconnecting rooms, which were perfect for our stay with my mum in the adjoining room. It was my mum's special birthday, and she received a card and a little chocolate gift, which was very kind and much appreciated. We requested a late check-out twice, and it was kindly arranged for us.
Breakfast was great, with lots of options, especially for our family where one is vegetarian, and three people don't eat pork. Plus, the service was outstanding. A big shout-out to Zoe, who made us feel very welcomed and looked after us well. It was a much better experience than at our other recent stay at W Melbourne. Another plus was the changing menu from Saturday morning to Sunday morning. The big ceilings made the space feel lush. Despite a busy Sunday, the staff dealt with it professionally, and there was always a sense of calm. We loved the smoothie and fresh juice section and the overall service of every staff member.
The swimming pool was okay but could use an update, as the tiles looked a bit cracked and old. The hotel is also very well located in the CBD. Parking at $90 was a bit expensive, so we opted to park the car in a nearby Wilson's car park for the weekend instead.
Overall, our experience was very satisfying, and we will definitely stay again.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fredrick Arul, General Manager at Grand Hyatt Melbourne
Responded 7 Aug 2024
Dear Sophie T, Thank you very much for such a wonderful and detailed review of your stay. Your comments are truly appreciated, and the team will take great pride in receiving such glowing feedback regarding their service - we will be sure to share with our associates. We also appreciate the constructive feedback on the rooms, swimming pool and price of valet parking. We are delighted to have been a part of your mother's special occasion and that the whole family enjoyed the stay. We look forward to being able to welcome you back again soon.
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My kids and I had a fabulous 3 nights at the Grand Hyatt Melbourne. Firstly the location, which is in what I feel is the best part of Melbourne. An easy walk to the mall, Federation square and Flinders street train station and close to some fabulous restaurants. We were early for check in but there was a room available to us which was a pleasant surprise. The beds are so comfortable, even the roll away my youngest slept on. Very quiet air con and no fridge buzzing noise made for a great nights sleep. The buffet breakfast was excellent, with what I feel is one of the most extensive range of options I’ve seen. We got lucky as was included in our room cost, making our stay such great value for money. The staff could not be faulted, with everyone we encountered friendly and helpful. Would most definitely love to stay here again.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fredrick Arul, General Manager at Grand Hyatt Melbourne
Responded 8 Jan 2025
Dear leanne R, Thank you for your review. It is very pleasing to read that you and the family has such an enjoyable stay with us. We have a wonderful central location, and it is great to know it proved so convenient. The culinary team will be very happy to read your breakfast comment, as will the entire team. We look forward to welcoming you back.
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We have just had another amazing stay at the Grand Hyatt. It is definitely the best hotel in Melbourne and the buffet breakfast can’t be beat. The central location is perfect for being able to walk around the city, or get on a tram to explore further out. The staff provided amazing service, always warm and attentive, ensuring all our needs were met. We choose rooms with river view which overlooks the Yarra, MCG, Rod Laver and Melbourne Park. We highly recommend having a chat with Jimmy he is extremely knowledgeable and always brings a smile to everyone’s face We can’t wait to come back for our next visit.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fredrick Arul, General Manager at Grand Hyatt Melbourne
Responded 4 weeks ago
Dear Nikki B, we are delighted that you enjoyed your stay with us and thank you for such an amazing review. We will pass on your great feedback to Jimmy as I am sure he will be thrilled to know that he played a part in making your stay such an amazing one. We all look forward to welcoming you back in the not too distant future.
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There are more places to choose from in the Melbourne area.
PRICE RANGE
$317 - $468 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt melbourne hotel melbourne, melbourne grand hyatt, hyatt melbourne, melbourne hyatt
LOCATION
AustraliaVictoriaMelbourneCentral Business District
NUMBER OF ROOMS
550
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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